Complaint Rating:

Company information:
Super 8
Peru, Illinois
United States

On September 9th, I booked a three night stay through www.super8.com for my husband and our daughter. The total amount was for around $165. When we arrived that night, and went to check in, the girl kept trying to charge us almost $200. I asked her why the price was different, and she said she didn't know. I called the reservation hotline and the first three people I spoke with were rude and not helpful at all. The fourth person I spoke with, called the girl at the hotel and the girl told her, "It'll work itself out when they check out on Friday morning". I did not trust this at all. I felt like I was being scammed. I demanded our reservations to be cancelled without charging us a penny and we went next door to the Baymont Inn. We spent about $50 more, but it was well worth it.