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On August 27th 2009, my husbands Check was Automatically deposited into our Checking account. This Bank took 400$ in Banking Fee's out of my husbands Check. We had decided to stop with Suntrust that day. On August 31st 2009, we used our Debit cards for the last time, as they where turned off.
On September 2nd 2009, my Husband went into the branch of Flagler County in Florida, and spoke with a man name Harvey Smith. He was in charge of our Banking. He proceeded to tell us, that he refuses to return any fee's assets due to the fact that their branch needs their bonus checks. Mu husband asked him if he can freeze the account so that charges can not go through, as we already where in the Negative 47$. He refused, again, he told my husband that he hopes the fee's get to 1, 000$ so he can prosecute us.
October 28th 2009, we checked our Checking yet again, as we have been since August, we have watched the "fee"s go higher and higher and higher, today October 28th 2009, our account is -1, 242.21. Neither one of us have touched our debit cards since August 31st 2009. We have even confirmed this with their 1-800 number and asked when the last time was that we used our cards, the gentleman on the phone states August 31st 2009.
There are as follows:
10 banking fee's of 36.00$
4 banking fee's of 72.00$
1 banking fee of 144.00$
3 banking fee's of 108.00$
All of those fee's read NSF- When we click on those they claim it was debited.
Yet our cards have been shut off and untouched since August 31st 2009
The fee's start September 3rd 2009 to October 22nd 2009 (so far)
Harvey Smith of the Branch Flagler County in Palm Coast Florida has been assessing fee's and charging them as a debit, due to the grudge he has against my husband.
Now we are fighting with this bank and not one person will help us.
Please explain?
The complaint has been investigated and resolved to the customer’s satisfaction.
BTW - those charges are because the merchants you OWE MONEY TO are trying to debit over and over again and being declined - essentially they keep bouncing.
Not sure how you got that far in in the first place...and I'm neither taking your side nor theirs...the whole thing seems weird.
" He proceeded to tell us, that he refuses to return any fee's assets due to the fact that their branch needs their bonus checks. Mu husband asked him if he can freeze the account so that charges can not go through, as we already where in the Negative 47$. He refused, again, he told my husband that he hopes the fee's get to 1, 000$ so he can prosecute us."
I don't buy all these stories about employees saying things like this. I've WANTED to say such things to jerks at times, but I don't, this sounds like you're exaggerating what was said here.
i agree with this. I have banked in suntrust for 3 years and am a student. I constantly check my account to make sure that it does not get over drafted. The last few times it was over drafted, there was money in the account, and they charged me NSF before the next transaction went through. Today is the last straw. I am negative 155 bc of this activity. They charged me a NSF of $108 plus an UAF of $36. I only have three pending transaction, two of which would have been covered before the NSF. The order in which they choose to accept transactions, or rather chosing to charge a NSF before it is actually non sufficient, has depleted my account, and this time will be the last time. I have argued with them, with no actual prevalence. I am tired of losing my money to a banking system that is inaccurate and unethical. I much rather lose my money to a common thief, at least i know the money would be going to someone who is desperate, not money grubbing executives
We are currently fighting with Suntrust's Offset Department. They have drained our current account on 2 seperate occasions resulting in large overdraft fees. we are not disputing the debt with Suntrust, rather their right to at their discretion completely drain our account at their whim. Mind you the account had been opened well over a year before the first offset. We were not even notified of the offset until 5 business days later via mail, I assume they were hoping to collect more overdraft fees.
Here is something everybody should know about the Suntrust ###.
The following is directly from PRWeb. The URL is: http://www.prweb.com/releases/2009/04/prweb2315504.htm
"Lawsuit Filed Against SunTrust Banks, Inc. Regarding Overdraft Fees
Lawsuit claims that SunTrust engages in unfair and bad faith business practices with respect to its assessment of overdraft fees on consumer checking accounts.
Atlanta, GA (PRWEB) April 10, 2009 -- Atlanta-based law firm Webb, Klase & Lemond, LLC has filed a class action lawsuit against SunTrust Banks, Inc. alleging that SunTrust engages in fraudulent, deceptive, unfair, and bad faith business practices with respect to its assessment of overdraft fees on consumer checking accounts. The suit also claims that SunTrust, which is headquartered in Atlanta, Georgia, has engaged in improper and unfair practices in order to increase the number and amount of overdraft and/or service fees imposed upon consumers' accounts. The case, styled Peterson v. SunTrust Banks, Inc., was filed in the Superior Court of Fulton County, Georgia on April 8, 2009 and has been assigned Case No. 2009CV167326.
According to the suit, Webb, Klase & Lemond's client had overdraft fees deducted from her consumer checking account even though there were sufficient funds in her account to cover the transactions in question. In addition, the suit alleges that SunTrust routinely enforces a policy whereby charges incurred are posted to consumer accounts in order of largest to smallest amounts, even when larger charges occur days after smaller charges in an effort to maximize the number and amount of overdraft and/or service fees imposed upon consumer accounts. SunTrust's policy allows it to post items to an account in an order that is not chronologically based and is not based on any other proper rationale.
Plaintiff asserts that SunTrust could easily program its software systems to minimize insufficient funds fees without any increased costs to SunTrust. Instead, SunTrust has programmed its systems to order charges in such a way as to maximize fee income. The Complaint alleges that at the very least, these practices violate SunTrust's obligation to act in good faith and to deal fairly with customers; at worst, they amount to fraudulent, deceptive, and unfair business practices.
If you wish to discuss this action or have any questions concerning this press release, please contact G. Franklin Lemond, Jr., Esq. by e-mail at contact@webbllc.com or by calling [protected]. Webb, Klase & Lemond, LLC is a law firm that practices complex litigation with a focus on litigation arising from wrongful deprivations by corporate and government entities. You may visit our website at www.webbllc.com.