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Sundial Homes Complaints - Poor service!

Review all Sundial Homes complaints

Sundial Homes

Posted: 2008-02-12 by Anthony Jasinski  [send email]
Poor service!
Complaint Rating:  100 % with 6 votes
Company information:
Sundial Homes
United States

We bought our home and paid a premium because we were backing on to a future school site. After 4 years, the school board decided not to build the school there. The builder now is planing over 40 homes in this area. We did not receive the premium we paid to have this lot. To add insult to injury, in our new home, one of the rooms floor ventitlation does not work. No air conditioning, no heat. We had this room as a spare and never paid attention til one of the kids decided to move into this room.
Comments United States Building, Construction
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 543 days ago by Elisa  [send email] 0 Votes
Actually, I'm not surprised that Sundial has NOT replied to your post here, nor the numerous complaints by the other buyers in Alton village on all the other complaint websites. There is a reason Sundial is marked as the third lowest builder in Ontario, and I only wish people like yourself were made aware of this before you bought.

Thankfully we don't live in a Sundial home, or in any area that has been ruined by Sundial workmanship. We received exactly what we paid for, from another builder. So I can tell you that yes, there ARE good builders out there, which makes what happened to you even more deplorable, even more unfair. Why should we spend the same money, and one of us get a nearly-perfect home, while the other end up in your position? We're not living in a third-world country here - there should be regulations to enforce quality of workmanship across the board!

Last weekend we took a drive through Alton Village and were absolutely shocked at the HORRIBLE look of the houses. They were left unfinished! There are nails all over the place, plywood not finished or covered up, and they have the nerve to say those houses have a nice "stucco-like wood trim"? It's absolutely sickening.

These "builders" should be put out of business - and sued by everyone they ever ripped off.
 499 days ago by Belinda  [send email] 0 Votes
I am stunt as to why Sundial is still in business? This company is obviously a huge scam and a nightmare, quality and service is of no concern to them. Legal action should be taken against them. My husband builds, designs and remodels homes and his company, although small takes pride in their work, the service they provide and especially the attention to detail. I am proud to say that his company is unique. I am appalled that this Sundial company is still functioning. I truly feel for every individual that has been scammed by this good for nothing company. Its sad how quality and customer service is now of these days at an all time low and its evident where ever you go.
 376 days ago by Gloria Vuilliomenet  [send email] 0 Votes
I understand what you are going through with your new house and the disagreement this represent to you and your family.
I purchased a new home with Coleman homes in Feb 2007. We moved into our new house in July 2007, a couple months after we have moved into the house, my husband and I started noticing defects around the house. I contacted the builder and they sent Charles, the man in charge of fixing houses within the one year warranty. I showed him the list of things he needed to repair and after reviewing the list and walked around the house checking all the items, he said to me that nothing I had in the list was cover by the one year warranty.
Here are a few of the items he refuse to fix assuring me that they were not cover by the one year warranty: the master shower grouts turn yellow and crack within a few months of us moving in, the master shower door was placed to high and because of that, the water was flooding out to the floor, the a/c unit panel in the attic was leaking, nails were coming out the ceiling as well as the kitchen cabinets, one of the garage doors doesn’t open and my back yard fence fall off on one side, because they forgot to put the poll on the corner, and the list goes on. At this time I was 8 months pregnant and I told the builder I was going to take care of everything after having my baby, just for the fact that they were giving me a hard time with it.

After I brought my daughter back home from the hospital, she started having respiratory problems, she was vomiting everything she eat, and my 20 month old daughter had a chest congestion for quite some time, I inspected the entire house inch by inch and to my surprise, I found black mold in the master shower and the tub due to the cracking of the grouts, which moisture was going through and allow mold to grow. The mold was eating through the walls, I this point the walls within is full of mold. I contacted the builder again with regard to the shower and explain to them the health problems that they had cause to my babies; due to poor workmanship in the building of my house. Their response was shocking, Charles assured me that it was not mold and that I was exaggerating, all this over the phone, they have not come to even take a look at it. I started talking to one of my neighbors and she had the same problems I have in the master bathrooms, their some was sick for approximately 9 months, the doctors could not find out what was wrong with him, until she found the black mold all around the master bathroom, they inmetially move their son out their room and he started to get better within days. We were advice by our pediatrician to remove the babies out that room ASAP. Unfortunately, they are still refusing to fix the problem.
I have called the president of Coleman homes for weeks now and there is no answer from their side, I contacted the channel 11 news and there are coming to air our story, I will be the second home owner to air the problems.
Wish you the best of luck and GOD bless you and your family.

hope your husband is doing well.
 128 days ago by   Anon Y Mous 0 Votes
I might as well keep this thread going. Unfortunately, I'm currently encountering less-than-stellar service from Sundial.

It's unfortunate that I'm even writing this, and I'm going to reserve judgement until my issue is resolved one way or the other, but the fact that I'm even writing this is disheartening to say the least.

Three years after the initial post and not much has changed from a customer service perspective.

Caveat emptor.
 83 days ago by   anonymous11111 0 Votes
Agreed. Sundial was satisfactory to rent from until it came to getting our deposit back. The office staff was unprofessional, rude, and even hung-up on us. Moving up the chain to Diana Creason (owner) did not prove fruitful either. She followed her office staff's suit and was just as painful to deal with. They have very low prices for a reason. Would never recommend renting from or working with them.

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