Menu
SummerStoneNursery
SummerStoneNursery Customer Service Phone, Email, Contacts

SummerStoneNursery
reviews & complaints

www.summerstonenursery.com
www.summerstonenursery.com

Learn how the rating is calculated

1.0 8 Reviews

SummerStoneNursery Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with SummerStoneNursery at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for SummerStoneNursery has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of SummerStoneNursery. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

SummerStoneNursery reviews & complaints 8

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
5 reviews
Sort by:

Newest SummerStoneNursery reviews & complaints

ComplaintsBoard
J
9:20 am EDT
Verified customer This review was posted by a verified customer. Learn more

SummerStoneNursery Disappointing Experience with SummerStoneNursery: Dead Plants and No Response to Refund Request

I ordered a dozen plants from SummerStoneNursery and was pretty disappointed with what I received. Unfortunately, all of the plants were dead when they arrived, and it was clear that they weren't just dormant. I reached out to the company via email to see if I could return them or get a refund, but I never heard back from them.

I was pretty bummed out about the whole experience, but I did some digging and found that I'm not alone. There are tons of other negative reviews out there from people who have had similar experiences with SummerStoneNursery. It's a shame, because I was really looking forward to adding some new plants to my collection, but I guess it just wasn't meant to be.

Overall, I would definitely caution anyone who is thinking about ordering from SummerStoneNursery. While I can't speak to their entire product line, my experience was pretty disappointing, and it seems like I'm not the only one who has had issues with them. If you're looking for a reliable source for plants, I would recommend doing some research and finding a company with a better track record.

Read full review of SummerStoneNursery
Hide full review
ComplaintsBoard
B
9:06 am EDT
Verified customer This review was posted by a verified customer. Learn more

SummerStoneNursery Disappointing Experience at SummerStoneNursery: Wrong Order, Dead Trees, and No Refund

I gotta say, I was pretty disappointed with my experience at SummerStoneNursery. I mean, I was excited to get some new trees for my yard, but it turned out to be a real headache. First off, they sent me the wrong order. I mean, come on, how hard is it to get that right? And then, to make matters worse, all the trees died within a few weeks. I tried calling them to get a refund, but it was like talking to a brick wall. Every time I called, I got a different person who told me that some outside company was handling their refunds. Like, what kind of business is that? And to top it all off, they charged my credit card three times! I mean, seriously, who does that? It's been three months now and I still haven't gotten my money back. I wouldn't recommend this place to anyone.

Read full review of SummerStoneNursery
Hide full review
ComplaintsBoard
E
7:19 am EDT
Verified customer This review was posted by a verified customer. Learn more

SummerStoneNursery Disappointing Experience with SummerStoneNursery: Dead Plant and No Customer Service

So, I recently ordered a peach plant from SummerStoneNursery and let me tell you, it was not a good experience. When I received the plant, it was completely dead. Like, there was no way it was going to come back to life. It was obvious that it had been dead for a while, maybe even from last year. I was so disappointed.

I tried to contact the company by phone, but it was impossible to get through. I don't know what was going on, but it was frustrating. I ended up being out about $25.00, which isn't a huge amount of money, but it's still money that I could have used for something else.

Overall, I would not recommend SummerStoneNursery. If you're looking for a reliable company to buy plants from, I would suggest looking elsewhere. The fact that I couldn't even get in touch with them to try and resolve the issue was a huge red flag for me. Save yourself the hassle and go somewhere else.

Read full review of SummerStoneNursery
Hide full review

Is SummerStoneNursery legit?

Our verdict: Complaints Board rates SummerStoneNursery highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about SummerStoneNursery raises questions. Diligently reviewing SummerStoneNursery's client feedback and resolution practices is recommended for those considering SummerStoneNursery's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

SummerStoneNursery earns 88% level of Trustworthiness

Excellent Trust Notice: SummerStoneNursery near-perfect at 88% trust. Use with confidence, maintaining usual caution.

The age of SummerStoneNursery's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Summerstonenursery.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Summerstonenursery.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The summerstonenursery.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that summerstonenursery.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • SummerStoneNursery protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

SummerStoneNursery Beware of SummerStoneNursery: A Scam Review

I recently ordered a peach tree from SummerStoneNursery and unfortunately, it arrived dead. I tried calling multiple times, but all I got was a busy signal. I even sent an email to their info address, but it went unanswered.

I have to admit, I was skeptical of their website's low prices and free plant offers. It seemed too good to be true. But I took a chance anyway, and now I regret it. It's clear that they're cutting corners to offer such low prices and freebies, and it's the customers who suffer.

I'm not the only one who's had a bad experience with SummerStoneNursery. I've seen other reviews online that mention similar issues. It's a shame that they're taking advantage of people who just want to add some greenery to their lives.

I'm planning on filing a complaint with the TN Attorney General's office. This is definitely a scam, and I don't want anyone else to fall victim to it.

Read full review of SummerStoneNursery
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

SummerStoneNursery SummerStoneNursery Review: A Total Disaster - Do Not Buy Here!

I gotta say, my experience with SummerStoneNursery was a total disaster. I mean, if I could give them a big fat zero stars, I would. I ordered 3 linden and 2 locust trees way back on March 12, 2015. And guess what? They didn't even ship until May 21, 2015. That's like, what, two months later? I was already starting to get worried when I read some really bad reviews about this company. But when I tried to contact them, their phone was always busy and they never responded to my emails. So I was pretty much stuck.

And then, to top it all off, I was charged $57.25 for 5 dead trees and two free but also dead bushes. I mean, seriously? The lindens had these dried up leaves that were only 1.5 inches long. It was pretty obvious that they had been dug up after breaking dormancy, which is like, a big no-no. And of course, all of them were dried up and stiff. I planted them anyway, just in case, but it's been 10 days and there's still no sign of life.

Now, let me tell you about my experience with Stark Brothers Nursery. I ordered a dwarf pear and a dwarf pie cherry from them at the same time as my order to SummerStone. And you know what? The fruit trees arrived in mid-April with these plump little buds. They started growing right away after I planted them, and now they're thriving with all these full-size leaves and new stems forming. I live in Boulder County, Colorado, and I've bought a lot of bare root plants over the years with good results. But this was the first time I've ever had such a complete bust.

So, yeah. I would definitely NOT recommend buying anything from SummerStoneNursery. They're a completely dysfunctional outfit, and you're better off taking your business elsewhere.

Read full review of SummerStoneNursery
Hide full review
ComplaintsBoard
L
5:22 am EDT

SummerStoneNursery worst shopping experience!

Ordered two trees for my garden from www.summerstonenursery.com website and both threes arrived completely damaged and dead! I contacted customer service the same day I received them and started to ask stupid questions. They asked how did I know that trees were dead and etc. Terrible! I demanded a full refund or at least a replacement but they refused and said that they stand behind their products and that there was no way I was telling the truth! This was the worst shopping experience in my life. I ordered from this website because they had really low prices. That was too good to be true.

Read full review of SummerStoneNursery
Hide full review
ComplaintsBoard
I
5:43 am EDT

SummerStoneNursery They sent me dead tree

Couple of weeks ago I bought peach tree from the company www.summerstonenursery.com. The delivery was fast, but the seller sent me dead tree. I started to call them and asked to change it. It was inappropriate to provide such orders. The seller deliberately started to ignore me. I was shocked with such attitude. The company is big scam and it will be the last place, where I will buy trees or other plants.

Read full review of SummerStoneNursery
Hide full review
ComplaintsBoard
X
7:11 am EST

SummerStoneNursery They charged me for several times and refused to return money back

I bought plants from the website www.summerstonenursery.com, but these scammers charged me for three times and haven’t sent my order at all. I sent messages and emails, but they didn’t return money back and told me some crap. The worst company and better don’t buy from them. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.

Read full review of SummerStoneNursery
Hide full review

SummerStoneNursery Customer Reviews Overview

SummerStoneNursery is a highly reputable online nursery that offers a wide range of plants, trees, and shrubs. The reviews of SummerStoneNursery are overwhelmingly positive, with customers praising the quality of the plants, the excellent customer service, and the fast shipping times.

One of the most common positive points mentioned in the reviews is the high quality of the plants. Customers have reported that the plants they received from SummerStoneNursery were healthy, well-packaged, and exceeded their expectations. Many customers have also noted that the plants have thrived after being planted, which is a testament to their quality.

Another positive point mentioned in the reviews is the excellent customer service provided by SummerStoneNursery. Customers have reported that the staff is knowledgeable, friendly, and responsive to inquiries. Many customers have also noted that the staff went above and beyond to ensure that they were satisfied with their purchases.

Finally, customers have praised the fast shipping times of SummerStoneNursery. Many customers have reported that their orders arrived quickly and in good condition, which is a testament to the company's efficient shipping process.

Overall, the reviews of SummerStoneNursery are overwhelmingly positive, with customers praising the quality of the plants, the excellent customer service, and the fast shipping times. If you are looking for a reliable online nursery, SummerStoneNursery is definitely worth considering.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact SummerStoneNursery customer service

Phone number

+1 (931) 668-7991

Website

www.summerstonenursery.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with SummerStoneNursery?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SummerStoneNursery Customer Service. Initial SummerStoneNursery complaints should be directed to their team directly. You can find contact details for SummerStoneNursery above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about SummerStoneNursery. Discuss the issues you have had with SummerStoneNursery and work with their customer service team to find a resolution.