I ordered an item from their website and waited. And waited. And waited. I looked up their phone number from my credit card statement and left a message. No return call. Called several more times. Sent an e-mail and have received no reply.
Apparently this is a scam artist and they have no intention of shipping anything at all.
I notice in another report on this web site that makes a similar complaint. The company's rebuttal states they've been dealing with a large amount of orders and that is the cause. If that is the case, they should contact their customers as they leave phone and e-mail messages and let them know what the problem is. This is what a reputable business would do.
They should also not charge the customer's credit card until the order is ready to ship.
I have worked as a customer service manager for a company with customers all around the world. Taking care of the customer in this way is very easy and it saves time in the long run.
If Summer Bee Meadow cannot ship my order immediately, I need the amount refunded to my credit card at once.
There is really no good excuse for treating customers this way.