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Suddenlink Communications
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1.2 841 Reviews

Suddenlink Communications Complaints Summary

51 Resolved
790 Unresolved
Our verdict: If considering services from Suddenlink Communications with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Suddenlink Communications reviews & complaints 841

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Suddenlink Communications - tiling/sound cutting out

We have had issues with tiling (this was the word used by their own technician) where the shows will freeze and look all digitalized for a few seconds and then will go back to normal. This will sometimes happen up to 5 or 6 times during a half hour show. We also experience the sound cutting out intermittently during a show. This can sometimes happen every...

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Suddenlink Communications internet service very poor

Hi,
My name is Bikash Debnath, I am a Texas Tech student. I subscribed for internet service from Suddenlink Communication. The service I asked for is 10 Mbps high speed internet. I am paying $65 per month. But it's been two months I haven't received proper service. In the last month the internet speed I received was even less than 1 Mbps. I called then 4-5 times to come and fix the issue. They do come, but the issue still prevails. I don't get a hassle free internet service which I asked for.

I need them to fix the issue, refund or make adjustments in the rent that I paid.

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SuddenlinkAshley
, US
Mar 29, 2012 8:46 am EDT

Hi Bikash - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that you've been experiencing issues with your internet service. I would be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!

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5:36 pm EDT
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Suddenlink Communications hdtv

My Suddenlink HDTV is very inconsistent. Not a lot of channels available in HD, and most of the time 1/2 or more don't work! I get an error message saying something like "This channel is currently unavailable, but will be available soon." Really, Suddenlink? I haven't seen a single game of March madness in HD. Techs have been out at least four time, and replaced my drop cable (from the box to my house) several times. Works for a few days, then kaput.

I've had it. Now that CenturyLink has high speed DSL in my neighborhood, I'm switching. Now I just have to decide between Dish and DirecTV.

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SuddenlinkAshley
, US
Mar 26, 2012 9:33 am EDT

Hi Jim - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that you've been experiencing issues with your Suddenlink service. I would be happy to work with senior management in your area to investigate and resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.

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7:43 pm EDT
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Suddenlink Communications rip off

Fraud! Worst cable/internet service on the planet. We're in a small town--mammoth lakes, ca. We had a great cable/internet provider up until last year when Suddenlink took over. The moment that happened, bandwidth was cut by 80% and prices went up. Of course, they have a monopoly---wait, aren't there laws against that? Guess not. At least not in a small town with nothing to contribute to political campaigns. We have internet speed equivalent to dial-up--and only intermittent service. The television works some of the time. We call in techs at least once a week--but to no avail. Internet service in third world countries (India, Nicaragua, etc) is 1000% better than what we've got. Do yourself a favor and switch if you can. This is just another example of the fleecing of America. BTW, Suddenlink and their parent company have donated millions to telcom lobbyists in Washington. So, politicians get perks while the working class get screwed. Again.

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SuddenlinkAshley
, US
Mar 22, 2012 10:59 am EDT

Hello - my name is Ashley, and I'm with Suddenlink. Please accept my apologies that you've been experiencing these issues with your internet service. I would be happy to look into this for you. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.

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Suddenlink Communications internet

for the past month I have been having issues with packet loss. the main office has been notified about this issue and when it happens they don not send people out to check the lines, and i have been told that this is an area/node issue by the local office and when it does happen, i cannot get a hold of anyone at the local to get somebody out here to get this check out. When they do send a tech out here it isn't happening. When you need help all you can get is a damn call center in tyler, texas. They are ###S and dont know their jobs. Having an issue going on for over a month like this is BULL#@IT!

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howard wolowitz
Alexandria, US
Dec 28, 2013 9:40 pm EST

the issue is they are trying to fix a crappy cable system with out dated equipment and not fix the problem the construction manager chip dunlap does not want to fix it right and blames everyone else he shouldf be the one you all go after he is the problem and don't know what he is doing

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oldman0757
Mohave Valley, US
Aug 07, 2012 12:30 pm EDT
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When I had NPG cable I had a website for friends and family so we could play a game that I host but since Suddenlink took over they have blocked port 80 which the website uses...There reason for this is to protect my computer from viruses and malware...Which I have plenty of protection from this type of stuff since I run 2 firewall programs along with antivirus programs...But yet Suddenlink has told me that if I get a Business/Commercial account they unblock port 80...So just to sum it up they want more money.

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Hooters 69
Alexandria, US
Jun 02, 2013 7:00 pm EDT

the reason your having issues is the construction managers are piecing together cable plant that should have been rebuilt 20 years ago. The Costruction manager Chip Dunlap is a crook and is screwing over the customers.

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SuddenlinkAshley
, US
Mar 05, 2012 5:51 pm EST

Hello - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that you have been experiencing issues with your internet service. I would be happy to work with senior management in your area to investigate. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!

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12:57 am EST
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Suddenlink Communications terrible service

I would like to start by saying suddenlink has the worst Internet service available. Suddenlink took over NPG cable and every since then I cannot go more than two weeks without my service being out for a day or more. I have to call customer service and wait for 10 minutes for a representative (they are always very nice). They tell me they don't know why it's not working let's send a technician out. The technician says it's the system should be fine now. Works for two weeks and then stops again. Then I get to do the whole thing again. If I could use any other Internet provider I would. I am seriously considering moving just so I will not have to deal with suddenlink ever again.

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SuddenlinkAshley
, US
Feb 10, 2012 6:27 pm EST

Hi – my name is Ashley, and I’m with Suddenlink. I’m so sorry to hear that you’ve been experiencing these issues with your internet service. I would be happy to work with senior management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!

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Suddenlink Communications overpriced and misrepresented

About three weeks ago, I had SuddenLink install TV and DSL. I was told that I would get 200 channels and HD service. The price was $92 per month. I actually get 94 channels and no HD service. I called and complained. They told me that they could send out the technician for another $40. I told them that was unacceptable becaus e it hadn't been installed properly, I shouldn't hav e to pay. Then I was told to take the box to the local store and get another box. I took the box to the store and was told that it was the proper box. The young man waiting on me told me that it was just a matter of putting the right info in the computer. He did a bit of typing and told me to take it home and hook it back up. I did - still 94 channnels and no HDTV. For just internet and TV the price of $92 a month
is outrageous when they advertise 150 channels for 29.99. I don't even get that many. At this apartment complex, they seem to be the only game in town. What is my recourse?

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SuddenlinkAshley
, US
Jan 03, 2012 6:11 pm EST

Hello - my name is Ashley, and I'm with Suddenlink. Please accept my apologies that your experience with us has been less than exceptional. I would be happy to work with management in your area to resolve. Feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.

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Suddenlink Communications poor service

in short...many days of poor to no service, many service calls with different issues, customer service has no solutions just small credits and apologies. said after NPG was bought out, that the issues are due to upgrades, but the bill does not reflect that issue. i am going to have to pay for satellite and cell phone hot spot to replace my cable and Internet service. I may pay more, but at least it works. very disappointed.

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SuddenlinkAshley
, US
Apr 23, 2012 1:08 am EDT

Hi Christine - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your experience with us was less than exceptional. If there's anything I can do to help, please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.

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Christine Winans
Cottonwood, US
Apr 18, 2012 5:08 am EDT

4-17-12 Sudden Link service was transferred to our new address. We have 4 PCs at this address and wanted to connect wirelessly on 3 of them. Well, the tech hooked up one PC via Ethernet and told us we can connect the other computers using the router serial number as the WEP key. Well needless to say, the tech was a DUM ###, the router serial number is not the WEP key. I had to call Sudden link to get the information I needed to connect to the router. Ya, I could have logged into the router and got this information, but when the tech is installing the Wireless Router, it is his job to connect all PCs at the customer site.
When I asked for the corporate number to file a complaint, I was given a number that just rings.
I am very disappointed with Sudden Link and plan to have my service changed to another provider.

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SuddenlinkAshley
, US
Dec 14, 2011 3:44 pm EST

Hi Shane - my name is Ashley, and I'm with Suddenlink. Please accept my sincerest apologies that your experience with us has been less than exceptional. I would be happy to work with senior management in your area to investigate and resolve. Feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.

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Suddenlink Communications prices

When I called, I spoke with Ginger (ext 2337) and explained to her that I needed to set services up in my name and get the ball rolling. Here is where the problems started.

You see, apparently because my husband did the initial calling to find out prices and things of that nature, they took it upon themselves to write down his name and address. I had not yet set up an account because we both knew that he had a past due bill (that we have set up payment arrangements for in order to pay what he owes) and the service needed to be in my name any way because we have split the bills throughout the house. However, Ginger told me that because we have the same last name that before I could get services in MY name, I had to pay HIS old bill. Now, you tell me how that makes sense. She then proceeded to tell me that because my “husband is going to watch the TV, you have to pay the old bill”. Okay, so because my husband is going to watch the TV, I am now penalized for mistakes he and his ex-wife made three years ago? I got very angry and asked to speak with her supervisor. Basically, the supervisor told me the same thing. Again, because we have the same last name I had to pay the old bill.

Now, let me vent a few things. First off, if your company penalized everyone for having the same last name as someone else, we would be paying triple what you make every month. Secondly, this account is in MY name and is using MY social and MY credit. NOT HIS! His name is nowhere associated with this account and should have never been even asked. However, we did the right thing and explained that he would be in the house and that we had made payment arrangements to pay the old bill. Lastly, if I paid for every ‘Ellis’ that owed you money, I would probably be paying my bill in full for at least a year. So, what I am gathering is that these two ladies were just trying to get the bill paid for. I am very aware that he is liable for this debt; however, we have not tried to skimp out of it.

Let me be the first to tell you that, because of this experience, if I had another option for Internet and TV, I would take it. The women I spoke with at the Tyler call center are rude, inconsiderate, and do not know how to listen. They will talk over you instead of to you and will OPENLY tell you that “well, there’s nothing you can do”. Excuse me for saying, but there is always something I can do. The line of work I am in is gracious enough to let me have access to multiple people in multiple walks of life. I do know a thing or two about the law in Texas and I am quite knowledgeable of the laws that go along with marriage. I will never be dealing with the East Texas call center again if I can avoid it.

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Update by jessicas.mommy
Nov 22, 2011 12:31 am EST

Since it was in both names, yes.

Update by jessicas.mommy
Nov 21, 2011 5:18 pm EST

Oh, and by the way, the service was not active when I called to get it at our new place.

Update by jessicas.mommy
Nov 21, 2011 5:15 pm EST

So what you wanted me to do is pay over $600 in order to get the service even installed? And when I clearly stated that we have split the bills in our household, I should just throw it all to the wind and just hand over $600 because my husband has an ex wife that screwed him out of everything? Real helpful. I have never, nor will ever, 'stiff' a company out of their money and am making payments right now to take care of his old bill. You may know people that would keep switching the name on the bill, but I am not one of them.

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louis_eric
mineral wells, US
Sep 03, 2013 4:09 pm EDT
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I signed up with suddenlink in mineral wells, tx. over a year ago! I was supposed to be getting over 200 channels in HD and 1.5mb internet, for 76.00 a month. M tv never haa a good picture. After the 1st year they sent me a bill, raising my rated to 121.00, I immediately called and told them to turn it off. I called Direct Tv and now have over 200 channels in Hd that I never had HD with suddenlink. A few days ago suddenlink sent me a bill for 1058.00 for their equipment. They never called me or ask me to return the 2 boxes and remotes and never came by to pick them up. I took them back today. I will NEVER use or recommend suddenlink.
They SUCK !

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SuddenlinkAshley
, US
Nov 22, 2011 5:17 pm EST

Hi - my name is Ashley, and I'm with Suddenlink. I believe our team is already working with you to resolve this issue. However, if you are in need of additional assistance, please feel free to contact me at: ashley-AT-suddenlink-DOT-com. Thank you.

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Suddenlink Communications poor digital cable

Ever since Suddenlink switched over to digital tv going on 5 months ago now, our cable in my community gets poor reception at best. We have continuous outage daily and when it is working the picture and audio is so distorted, as if you were trying to watch a badly scratched dvd, its impossible to watch and enjoy the service we pay GOOD money for. I have called on several occasions, the first 3 months I was patient as they would explain how they are switching over to digital, but now when I call I get the same old run around and they say they will send someone out. Sending someone out to my home does not address the problem in this area. I know of several customers with this same complaint. When I call I usually get someone in a call center that has absolutely no idea what is going on in my area, they argue about giving any credits on your bill, saying they see no problems that would allow them to credit our account for terrible to no service daily. I finally got so sick of dealing with clueless people over the phone, I decided to go to the ONLY office for several miles, they tell me they dont service Rusk, Texas (they are only 12 miles from my area) and tell me that surrounding areas makes service calls to my area. She also informed me that several people have come in her office with the same complaints, yet she still does nothing to try to help or get us to someone who can! How in the hell are we suppose to get this problem rectified if nobody wants to take responsibility for their product/service they provide. Not only does this need to be brought to the attention of the correct parties (whoever in the hell that may be) but we the customers most definitely need to credited for the lack of service they continue charging us for despite all the problems and errors.

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SuddenlinkAshley
, US
Nov 18, 2011 5:10 pm EST

Hi Wendy - my name is Ashley, and I'm with Suddenlink. Please accept my sincerest apologies that your experience with us has been less than exceptional. I'd be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.

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Suddenlink Communications lack of service

After 2 useless calls to so called "tech support" and six days later my email is not working. The first "tech" told me that it would be taken care of in 24 to 48 hours. After that time went by I called again and was told by the second "tech" that it would be 5 to 7 business days and since the 7th day was on Friday it would likely to be sometime the next week! Guess they take Friday's off? Unfortunately they are the only dance hall in town so I have no other options other than satellite s

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SuddenlinkAshley
, US
Nov 18, 2011 6:05 pm EST

Hello - my name is Ashley, and I'm with Suddenlink. If you're still experiencing issues with your email service, please contact us via our chat for further assistance at: http://www.suddenlink.com/contact-us/

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Suddenlink Communications poor service, poor customer service

I have had it with SUDDENLINK! For months sense iv had service iv had nothing but problems. Coming home to no cable when iv paid good money to enjoy. I call suddenlink and seems like i get the rude employees that act as if they dont want to help. They never get things right. Then they schedule me for someone to come look at my box and its a day when i have to work.. I ask them if someone can come at better time when im off and they wont work with me. I just want to be treated fare! I PAY MY BILL AND I WANT MY SERVICE! If i dont pay my service they will come very quickly to turn it all off and take thier equipment. So tell me how is it fare for when i need service to be right i have to wait and wait but when service isnt paid for i get harrassing calls, letters, credit reportings and service turned off fast. SLOW SERVICE WHEN YOURE PAYING AND DOING RIGHT, BUT FATS SERVICE WHEN YOU DONT PAY AND DO WRONG.. THATS MESSED UP. Iv never had this many problems when i was with COMCAST. I will send letters all the way up to the CEO and make let as many people as i can know how bad this service is. All i want is to get my money's worth. If im not getting service and its constantly getting interupted, then i shouldnt have to pay for the service. Why do i have to pay for service im not getting ? Someone answer this and ill shut up!

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Jagger1120
, US
Mar 04, 2013 6:49 pm EST
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I moved to Bossier City into the Reserve apartments. Basic cable and Internet was included in my rent also HBO We decided we wanted HD and more channels and phone. The service tech arrived and started installing equipment. After he was done and left. The HD box in the living room quit working. We called and it was replaced with a so called refurbished one which was coated with a film of dust. It worked for a couple of days and went out again and in the one in the bed room quit working also. My wife took the equipment back to the local office and returned it and we just settled for the basic cable that was provided by the apartment complex. She got a receipt for the returned equipment. Now we have moved to Columbus Ga. and we got a bill for 201.75 for equipment they say we didn't return. We called and told them they were wrong that we returned the equipment and had a receipt. I was told we would not receive any more bills, guess what we got another one today and we have been turned over to collections. I am now waiting on them to call me back. The receipts has the serial numbers of the equipment and the day it was turned in. I know it is the fault of the local office who had incompetent lazy people working there and they just are there to draw a check... I suggest you keep all your receipts especially when you turn equipment in.

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Suddenlink Sucks
Newark, US
Apr 30, 2012 10:51 am EDT

i fully agree with it.Please dont give up. If you have been treated unfairly please file complaint against suddenlink at BBB, FTC or even your local state Attorney general and tell your friends and family that suddenlink truly sucks.

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Ronald Cheatham
Bossier City, US
Apr 14, 2012 10:32 am EDT

I fully agree with this comment. Suddenlink has the worst service of any company that I have ever dealt with. The most rude service reps i have had to deal with. I would love to have service that does not go off 2 to 8 times a day. I have my phone service with them also and when it goes out how are you to contact service repairs?
WHAT IS THE SOLUTION?

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SuddenlinkAshley
, US
Nov 16, 2011 4:18 pm EST

Hello - my name is Ashley, and I'm with Suddenlink. Please accept my sincerest apologies that your experience with us has been less than exceptional. I'd be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!

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6:10 pm EDT

Suddenlink Communications suddenlink fails to provide an acceptable service

I ordered a DVR recorder from your service contact (800.490.9604) on 3/1/10 and was given an appointment for 3/2/10 for installation. No one showed up, no contact was made to explain. That evening (3/2), I called for an explanation. No reasonable explanation was given; finally I was told that the local office had no equipment available. No reason was given for not contacting me concerning the missed appointment or when it would be made. Many other questions were not answered with any meaningful information. At this point I have no idea when or if the requested service will be provided. Further, I have been given no contact where I may go to to obtain answers or to lodge a complaint.

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Mr. Deeeeeeeeeeeee
Bossier City, US
Nov 16, 2011 7:47 am EST

I think this is just SUDDENLINK period.. Every other cable company at least makes sure the customer is good to go. Suddenlink just ignores you and does what ever it takes to get you off the phone. Its there job to come on here and try to help but do they really help? Man people should just go to AT&T, COMCAST or Dish. .

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SuddenlinkAshley
, US
Oct 27, 2011 4:11 pm EDT

Hello Kulte - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your experience with us has been less than exceptional. Please feel free to contact me directly, and I'll be happy to work with management in your area to investigate and resolve. My email is: ashley-AT-suddenlink-DOT-com. Thank you.

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8:10 pm EDT

Suddenlink Communications liars

Customer service is horrible. I have been lied to from day one. The first time I called to set up my service, the lady tells me I don't have to pay a deposit. Well, guess who had to pay a deposit? ME. The gentleman was late coming to hook up my cable, so I called and a man told me they would credit my activation fee back to my account. Guess what, no record of this and still had to pay an activation fee. Last month I called to get my bill straight and a lady said she would review my account and call me back, never heard from her. Yesterday I called about my bill for this month a lady named Deanna ext 3202 was supposed to call me back since my bill was due yesterday, never heard back from her. It's one lie after another. LIES LIES LIES !

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SuddenlinkAshley
, US
Oct 21, 2011 4:26 pm EDT

Hello - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your recent experience with us was less than exceptional. I'd be more than happy to look at your bill, and work with management in your area to resolve. Please feel free to contact me directly at: ashley-AT-suddenlink-DOT-com. Thank you.

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Suddenlink Communications poor service

every since suddenlink took over npg cable the service has been soo bad that there is hardly a day that the tv doesn't freeze up. they say they are upgrading the service but when i had npg cable which is a local cable company we didn't have a problem. i am thinking that we should prorate the amount of the bill ( which has goneup twice) as to what we are getting verces what the bill is.

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Wyndy Harris
, US
Oct 20, 2017 9:13 pm EDT

I am in central Arizona. We don't have many internet options. Suddenlink has been a nightmare. I have had very little service for 3 months now. I have had service techs here five times. Each trip is a different story. The modem I rent from them is bad. Changed it out and service went down within the hour. Tech returns and says he found a cable problem. Swapped it out and service went down within an hour. Next time it was a problem with fiber optic line. Numerous phone calls and I mean numerous. It has never been my fault yet they charged me a service fee of $50 and are mad that I did not buy the additional monthly $7 coverage they offer. Supervisors are nasty, mean and not able to do anything. Mostly unwilling to do anything. The most recent tech that came over said that he lives here too and service goes out when the "gamers" bog the lines down. Our town will be the last to get the CMTS upgrade...? In the meantime, suffer but you better pay your bill. I can tell that when I speak to most agents, they know where they work sucks. The first competitive company that comes here will see an exodus from Suddenlink who will be soon be history... I am disgusted.

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HeatherHR
Chickasha, US
Jul 10, 2011 6:18 pm EDT

-I have Suddenlink cable with a Scientific Atlantica DVR. I also have 2 Tivo DVRs (I am happy with my Tivo DVRs. They are user friendly, reliable and Tivo has great customer service).
-Suddenlink has finally upgraded from a few HD channels to a few more. But in order to get cable on tvs without a Suddenlink DVR you have to add a box. This box renders the dual channel function on my Tivo's useless or reduced.
-I spoke with a Suddenlink employee about the terrible Scientific Atlantica DVR. She informed me that these DVRs were no longer used and were being replaced by newer, more reliable DVRs. But when I tried to get a new brand, I was told that the Scientific Atlantica is all that could be offered to me in this area. After about 35 minutes on the phone, a manager confirmed that because of my "area" (small town I guess) I could only have the outmoded Scientific Atlantica DVR.
-Tivo told me that I could get cablecards from Suddenlink that would allow my Tivos dual tuner function to still work. But I easily found many customers that had cablecards installed, but that did not work and Suddenlink was unable (or unwilling?) to service them to functionality.

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suddenlink lame
5574 chaparral way, US
Aug 20, 2013 6:09 pm EDT

you guys suck upgrade what bunch of ### wish everybody would drop you fools go ### a goat you ###s

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SDLshannon
Tyler, US
Feb 25, 2013 3:26 pm EST

Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear of your recent experience and that you are having trouble with your service. Please feel free to email me and I will be happy to help resolve this for you. My direct email is shannon-AT-suddenlink-DOT-com. Thank you.

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sexygi
eureka, US
Feb 22, 2013 8:55 pm EST

I have suddenlink right now and I told them I cant afford to pay the balance that I owe
they did not anything about it at all . I tried to get them to lower my bill they wouldn't at all suddenlink sucks
iam not getting direct tv .and cant wait unitl I do. suddenlink has bad service and our signal goes out every now and then.so good by suddenlink.i wish they could have helped me all you guys care about is money their greedy money suckers they suck every little cent out of you

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CGawthrop
Prosperity, US
Jan 04, 2012 6:49 pm EST

I agree completely with anyone who says that Customer Service at Suddenlink stinks. My daughter called in to restart her with them (this was on Thursday) and the lady scheduled her for Wednesday between 8:00 am and 12:00 pm. My daughter changed her work schedule to accommodate them. At 12:00 pm the technician had never showed up. When she called to check the status she was told that he was at a job that was going to take him awhile and they did not know when he would be there. She explained that she had to go to work at 2:00 and also that she had a baby that would be napping and he would not be able to work if he did not get there soon. (She lives in a very small house and he would disturbed the baby-not an option). So I proceeded to call Suddenlink myself and place a complaint. The lady told me that the technician said he had been there and tagged her door. LIARER, LIARER, LIARER. I CANNOT SAY IT ENOUGH! Clearly this was someone who just was not doing his job and running behind and did not want his bosses to know it. She did not even have tracks in the snow leading to her door. So did he fly to tag her door? When dispatch called they were not any better. They just said that they had to go by what he said that he did tag the door and he would be there soon. He showed up at 1:30 pm. She had to be at work at 2:00 pm but had to call and say she would be late. That's right Suddenlink inconvenience your customers. What makes me laugh is the commercials that they have on TV talking about their great customer service. They should be sued for false advertising. If you have any other options choose some other company to do business with. Suddenlink is terrible.

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SuddenlinkAshley
, US
Oct 06, 2011 4:56 pm EDT

Hello, huckleberri2 – my name is Ashley, and I’m with Suddenlink. I’m sorry to hear that you’ve recently been experiencing these issues with your cable TV service. I’d be happy to work with management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.

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Suddenlink Help
Tyler, US
Jul 12, 2011 2:18 am EDT
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Hi - My name is Tina and I am with Suddenlink. I'm sorry to hear about the experiences you have had with the SA DVR's. If you would contact me directly via email, I would be happy to work with management in your area to find a solution that works for you. My email is tina@suddenlink.com. Thank you!

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6:47 pm EDT
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Suddenlink Communications getting cable

I live in a trailer at 175 Dolphin Lane called to get cable through Suddenlink in Beckley Wv when i called i was told that the lines where old and sagging so they said i lived to far out and was not willing to fix the saging lines ...I live within a hundred feet from neighbors that have suddenlink, , They have told me it would be 3, 000.00 dollars that i would have to pay for them to fix their lines this is not right i will also be contacting the Better Busniess Bureau on this matter it is not up to me to pay for them to fix their lines...

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Suddenlink Help
Tyler, US
Nov 08, 2011 7:47 pm EST
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Hi Tony -- My name is Tina and I am with Suddenlink. I'd be happy to check with management in Lubbock to check the serviceability of your address. Please feel free to contact me at tina@suddenlink.com for further assistance.

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tonyhutch
Lubbock, US
Nov 01, 2011 11:52 pm EDT
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i live in Lubbock Texas and have owned a mobile home park for well over 20 years, all this tI'me i have tried to get sudden link to provide for us and I'm told every tI'me that it does not extend that far our.. I'm within 6 blocks of 4 major universities and they have it, it also runs within 2 blocks of us. i have asked to speak to a supervisor many tI'mes and am told one was not available and no one has ever called me back. many (23) of the homes are mine and i would hook each up and i know all the other residents would to along with all the neighbors. sorry i don't understand any of this, there is alot of money to be made in my area but no one in Lubbock will take the tI'me to come check or at-least call me back, there have been many residents and neighbors that have called also.i have have your service for around 30 years when it was still cox, that should say that I'm loyal to you so why cant you be to me.

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Suddenlink Communications incompetence

I was a suddenlink employee (media) and as an employee I had the entire Suddenlink cable internet and phone package with all the bells and whistles.
When I resigned from Suddenlink, I chose a package from their website. The package was $122 a month for phone internet and cable. My boss sent an e-mail to the communications office and said "it's done." When I got home that afternoon, there was a call from the Suddenlink office at 3:15 in the afternoon. (I was still at work)I would get 2 more of these calls, (the last one answered by my 13 year old son)I would call back, no one knew anything, or else they were gone.
I received my first post employment bill and its $350! I call, they put me on hold for over thirty minutes, I hang up. Prior to being put on hold the operator knew why I was calling, but he never called me back. I called 8, yes 8 more times between Feb 15 and April 15. They still had all the bells and whistles (Hbo, Showtime, Cinemax, and expanded digital)and were charging me for them, even though I was calling and telling them they are not part on the $122 package I wanted. They would tell me "we don't have a $122 package." And I kept telling them they had it on their website! 8 times I called. Finally on April 15th I told them to disconnect it. (they kept charging me for the entire package) They disconnected, I took them the equipment. (and yes I got a receipt) Saturday May 15th I receive a call about my past due bill of 500 or 600 dollars. I tell the operator the story that I have just told you. The operator told me, that I kept getting the extra channels and all the extra stuff, because I didn't use the word "Downgrade". Now I called 8 times, and each time I said my bill was wrong and I still had the pay channels and I told them I wanted a $122 package. But Suddenlink couldn't handle that because I didn't say DOWNGRADE? The local office lady called me today and said I need to pay, because They did call me (at 3 in the afternoon when no one was home) and they did speak to my son, (13 years old) and so I went on a retention pakage which included EVERYTHING I had when I was employed by Suddenlink. ###S!

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Suddenlink Help
Tyler, US
Aug 23, 2011 6:15 pm EDT
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Hi - My name is Tina and I am with Suddenlink. I replied to your complaint on 6/21/10 here: Sudden Link — stay far away from them and also on your post over on the Measuredup forum on 5/27/10. Are you still having an issue? If so, I'd be more than happy to help. Please contact me at tina-AT-suddenlink-DOT-com. Thanks!

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Suddenlink Communications false credit reporting

Suddenlink falsely reported charges to the credit bureau on my son, affecting closing on his new home. He is just 19 years old, and they apparently thought he was a good target to pin someone else's bill on. They said he was responsible for the prior customer's bill at that address because he requested a service transfer. They didn't even tell him anyone had a past due bill. Then, he never got service, because the line from the box to the home was bad. There you have it. Must pay someone else's bill, even though you never get service established.

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Suddenlink Help
Tyler, US
Aug 18, 2011 4:38 pm EDT
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Hi - My name is Tina and I am with Suddenlink Corporate HQ. I'd be happy to look into this issue for you and help resolve. Please feel free to contact me directly via email at tina@suddenlink.com. Thank you.

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7:32 pm EDT
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Suddenlink Communications service interruption

Welcome to Arizona!
suddenlink recently took over npgcable in our little sedona and promptly turned
off my service for non-payment of my posted autopayment this month.
Their representative instructed us to bring proof of payment to the office
before service could be restored. Sounded wrong to me.
I called CEQUEL the corporation suddenlink is connected with.
The corporate office can be reached directly at [protected].
A live person will answer.
After trying to lose my call 4 times a nice corporate pr lady took my complaints.
She says she will call back . . .

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Wyndy Harris
, US
Oct 20, 2017 9:19 pm EDT

I have the same issues with Suddenlink. Terrible "service"

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Suddenlink Help
Tyler, US
Apr 09, 2015 4:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi - My name is Kacie, and I'm with Suddenlink. I'm really sorry to hear that you've been experiencing issues with your Suddenlink service. I'd be happy to work directly with our Leadership team in your area to investigate this issue. Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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yjand2
Cottonwood, US
Apr 07, 2015 4:11 pm EDT
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This by far is the worst internet I have ever had. I moved last year from the county in to town and switched to Suddenlink, my service has been a nightmare. My service drops daily and my speed test at a 5 when I am paying for 15. My upload speed is a joke. I was told by tech support that they have an open ticket for over saturation that has been open since September 2014. However, we never received notice about why we have poor service and no compensation for my lack of service was offered. About every six weeks I call for a discount due to poor service and every time I have to go through the same process of sitting on hold forever and then they don't know what I am talking about and I have to start from ground zero every time. Last month they have no record of my refund and since I didn't pay assuming they were giving me a refund they were going to shut me down. The lovely conversation I had around that was as usual less than helpful and rude.

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Suddenlink Help
Tyler, US
Aug 12, 2011 4:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Tony -- It's Tina from Suddenlink! Please let me know if you have any further issues after the technician visit today. You have my phone number, but if you prefer email, I can also be reached at tina@suddenlink.com.

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4:28 pm EDT
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Suddenlink Communications dvd service

We signed up with Suddenlink less than two weeks ago. They came out to install our cable and internet. They scheduled a couple of hour window and promised me they would call before coming since I needed to be at work. As the end of the block of time was approaching, I went home and waited so I'd be available. We got down to about 10 minutes before the end of the block of time and more doorbell rings. It was the tech (no phone call). He was nice and explained he was covering for someone on another job. That night I was trying to set up our favorites list and realized that the DVR didn't give an option to not show channels only to block them (get a big blue screen on each blocked channel). So, then I started to pull up the Video On Demand service and it wasn't working. I got a screen that said we needed to call Suddenlink. So, I did. They did a bunch of stuff over the phone and then they said they'd have to send a technician. In the meantime, they told me they had a TiVo to rent instead of the DVR that should allow us to skip channels (we have young kids). They scheduled for the guy to come. Again, the tech came towards the end of the block and then it took a while for him to figure everything out so another 3 hours of work was lost. He checked our DVR, said it was something wrong with it, I told him we'd ordered a Tivo and he said we don't have them. Apparently customer service does not know what the local areas actually carry. So, they bring us another DVR. Two days later, I try to record a show for my kids on the DVR, ANOTHER BIG BLUE SCREEN telling us to call Suddenlink. So, I did. They did a bunch of stuff over the phone and said they can't fix the DVR over the phone and they would have to send another tech out to repair the 2nd DVR we've had in less than a week! We said, no, we'll buy a TiVo since these don't have the functions we want but we need the cable card. Then we went through about 20 minutes of discussion about could they give us a cable card or not. My husband asked for a manager and was on hold for about 15 minutes. He finally hung up. We bought the Tivo, tried the cable card already in our DVR, it didn't work because it has to be paired with the device so he calls back to ask them to do it. They won't but says they reserved a cable card at the KWD office in our name and we just have to pick it up. He gets up first thing today go to the KWD office and returns the DVR and ask for the Cable Card. The KWD office, says no, we don't hand them out, a tech will need to come install it. And then when my husband left the DVR they said they'd rather the tech pick it up too. He left it with them anyway. Now we wait to find out they will actually get their tech out here today in the 5 hour block they gave us. Seriously Suddenlink, your customer service center and local offices need to have the same information!The runaround is horrible! And, you need to get DVR's that work with good functionality! NO ONE wants to wait until the house waiting on your broken products to be exchanged over and over.

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SuddenlinkAshley
, US
Jul 25, 2011 11:04 pm EDT

Hi Shannon! My name’s Ashley and I am with Suddenlink. I’m really sorry to hear about your recent experience with us and the inconvenience this may have caused. Please let me know if you need any assistance in having your cable card installed. I can be reached directly at ashley-AT-suddenlink-DOT-com.

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Suddenlink Communications contacts

Phone numbers

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Website

www.suddenlink.com

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