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Suddenlink Communications
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1.2 841 Reviews

Suddenlink Communications Complaints Summary

51 Resolved
790 Unresolved
Our verdict: If considering services from Suddenlink Communications with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Suddenlink Communications reviews & complaints 841

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5:49 pm EDT

Suddenlink Communications internet and phone

Up and down service for 2 months. From my modem and all new lines to the street has been replaced and still the problem persists. One day it went up and down 19 times. Today 10 times. They replaced the amplifiers on the street. My tap and drop. Meanwhile their bill comes and I pay. Never a mention of an adjustment for my poor poor service. I want to sell my home and move away from Suddenlink it is that bad. Everytime you call they say Lets unplug the power source and unscrew the modem wire. I want to scream that is not it dummies! Now reading thru these other complaints I see the same thing is happening all over.

Don't forget the usage allowance they slipped in with no notice except some misleading legalize. I pray Verizon Fios or AT&T U-Verse comes to Sanger, TX. Suddenlink is the most horrible internet Service Provider in the continental USA.

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5:12 pm EDT
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Suddenlink Communications cable tv/internet

Terrible Cable TV service! Terrible Internet service as well! Nonexistent customer service! The audio completely disappears from Cable TV and the subscriber must change channels then return to the original channel in order to get the audio to return. The video frequently freezes as well. This destroys the continuity of all cable programming. The Internet has constant speed fluctuations from 0 (completely unable to log on) to high speed if it's 4:00 am... and everything in between. The problem: SUDDENSTINK! I have a brand new TV and a brand new computer and I still have the same problems that I had with my old TV and my old computer 10 years ago. Suddenlink's monthly billing rates continue to increase while the quality continues to go down. Sell! Sell! Sell! They tell their salespeople! Raise the billing rates by finding new ways to overcharge. My monthly bill is now over $110/mo. (with their old analog box so I'm not even digital let alone high def) and luckily I didn't bundle my phone using Suddenlink so at least I can still call 911 during Suddenlink's constant outages and I can also call Suddenlink and complain about their terrible service but sadly after 10 tears, to no avail. I'll be cancelling my entire Suddenlink account if these issues are not resolved soon. I've suggested a town hall meeting so that I can bring hundreds of unsatisfied Suddenlink customers together for a face to face with Suddenlink's Eureka supervisor but of course, he declined. It's easier to scam and con people one on one. I'm still considering having a town hall meeting in order to create and file a class action lawsuit against Suddenlink. TERRIBLE COMPANY! TERRIBLE SERVICE! TERRIBLE PEOPLE! AVOID SUDDENSTINK AT ALL COSTS!

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Dorothy Townsend
, US
May 19, 2016 12:40 pm EDT
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I have been a VIP customer for many years and have been pleased with the service. I would like to know if there are any plans for adding the Houston Root network to your cable line-up. This is the network for the Houston Astros baseball team and the Houston Rockets basketball team. We live in Huntsville, just an hour away from Houston and cannot see these games. We are 4hours from Dallas and get all of their games. This does not make sense. I am seriously considering switching over to AT&T if you have no plans for adding this network. I also would like to have the Tennis Channel and would be willing to pay extra for it.
Dorothy Townsend
Acct. # 001-8631-[protected]
Huntsville, TX

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Suddenlink Help
Tyler, US
Apr 05, 2016 6:44 am EDT
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Hello - My name is Thomas, and I'm with Suddenlink. I'm sorry to hear you've been experiencing issues with your TV service. I'd be happy to look into this for you. Can you please email me directly with reference to this post? My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Thomas

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1:54 pm EDT
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Suddenlink Communications cable tv/internet

Suddenstink! That's what we call it in no. Cal. Suddenstink is a company that acts like a two year old that keeps pooping in it's pants. The internet service and cable tv signal are so poor that we have a suddenstink bandit that goes around cutting the fiber optic cable. No worries, the service doesn't work half the time anyway. I pay my landlord $24/mo. For basic cable and as of april 1, I pay suddenstink and additional $80/mo. For internet, hbo and encore. I still have the free analog converter that they gave me years ago but as of april 1, they are now charging me for the free analog box @ $7/mo. A year ago I was paying $67/mo. For my services. Now I have fewer channels and old equipment and I pay $80/mo. Suddenstink took away all the viacom channels last year i. E. Comedy central, mtv, vh-1... And replaced those channels with glenn beck. Cable tv has constant audio cut outs (You have to change the channel then go back to the original channel to get the audio to return) and constant freezing of cable tv video. When I try to log on to the internet I get a server not found error and a yellow triangle symbol with a black exclamation point inside of it. My previous provider was cox cable. Terrible service but friendly people. Suddenstink bought them out and the last 10 years I have been with suddenstink. I've never missed a payment during my 13 years at this address and all I get from suddenstink is terrible service and terrible people!

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Suddenlink Help
Tyler, US
Apr 05, 2016 6:48 am EDT
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Hi - Thomas with Suddenlink here! I'm sorry to hear your experience with us has been less than exceptional. I'm happy to help. Please feel free to email me at socialsupport-AT-suddenlink-DOT-com with reference to this post. Thank you, -Thomas

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10:11 am EST

Suddenlink Communications customer service

This is by far the WORST company I have ever dealt with. Their customer Service is pathetic, you cant even call it customer service. I called today to disconnect my services. I asked if a representative could call be because I didnt have time to wait on hold, they said "No, our reps dont make calls" which is a lie because I receive calls from their reps ALL the time! After being transferred 4 times I was put on hold for over 15 minutes, actually it may even be longer than that because I am still on hold while I write this... My phone now says I've been waiting 20 minutes! This is absolutely unacceptable! Stay away from this company, they dont care about their customers and you will waste your time and money!

Still on hold by the way...

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9:32 am EST
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Suddenlink Communications cable internet

I was a loyal customer to Suddenlink for almost 2 years. I recently moved and I turned my box in 10/31/2015. I asked if I owed anything and he said that I had a refund due and it can take 30 days for me to receive it. I gave him my forwarding address for the check. In late December I called because I didn't receive the check. The clerk advised me the check was processed and mailed on 12/17/15. I waited until 1/19/16 to call about the check and I spoke with Trina. She said the check was issued and she confirmed my address. I asked her to have them send me another check because there is no way it takes over 30 days to get a letter in the mail. I mailed letters overseas that arrived sooner that. She advised me she would reissue the check. I called again to ask about my check on 1/28/16 and spoke with Trina again. She said that it didn't get there because it didn't have my apt number. Before I could confront her on that she transferred me and still had music playing in the background. I spoke with Bennie and he stated the only check he saw mailed was on 12/17/15 and he only saw a refund inquiry on 1/19/16. He said he could not tell if a request was put in to reissue the check which means to me it wasn't done. Then he said the first check was mailed to my old address. Not sure how that error was made because I gave them my new address when I turned in my box and I confirmed my new address every time I called. This company makes millions of dollars and they can't send me a refund check for an overpayment. It wasn't their money to keep. Funny they will send people to collections for not paying them but when they owe they don't think it's necessary to pay me MY money. Horrible customer service. If you want extra channels or Internet find another way not Suddenlink.

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6:45 am EST
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Suddenlink Communications modem, internet service

I have had $756 hustled out of me by Suddenlink.The issue started 11/2014 where my service would go out almost daily.The webpages would be blank or have error messages, saying your server isn't responding.Fast forward to 1/7/2016, I finally filed a complaint, and this is when Suddenlink's memory same to come back, again.They claim that they wasn't aware of any issues with modem, model# CGN, until my 1/7/2016 complaint was filed.This is a LIE.on 12/19/2015 I had a chat on Suddenlink's website, at this time I was told by the agent that there was a problem with the modem.If the agent knew how come the Supervisor, manager, etc didn't know?The person named Shelby, never identified her full name, number always blocked when she called, STRANGE.No paper trails, which says they are con artists.This Shelby person who works with Suddenlink want to distance herself from this scheme by spelling a $50 credit to my account.I told her on 1/18/2016 that this was a negative.I am pursuing legal charges against Suddenlink for fraud, false advertisement, etc.If you have Hiltron modem, model#CGN, I strongly advise you to get it out of your home.From 11/2014 to the present I have had 4 different modems installed, 3 was possibly the same model.I am getting away from Suddenlink and their ongoing criminal schemes against their customers.Suddenlink you are going to give me back my money😡

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6:13 pm EDT

Suddenlink Communications internet service

We have had Suddenlink as out internet provider for over 2 years now & we have had nothing but problems. Our internet service will go down even if there is a chance of rain & it always takes several days for them to restore service. It's ridiculous! I'm tired of paying $100.00+ every month & not receiving reliable service. After 2 years of complaints, you would think they would make their service better. After reading up on other complaints, I know it's not just me having this issue. It's time to find a more reliable internet provider. Enough is enough!

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Suddenlink Help
Tyler, US
Nov 03, 2015 11:22 am EST
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Hello - My name is Kacie, and I'm with Suddenlink. We're sorry to hear that you've been experiencing an issue with your Internet service. We'd be happy to help you with this. Please feel free to email us directly with your service address, and please reference your post mad here. Our email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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12:41 am EDT

Suddenlink Communications cable tv

Ever since they changed to digital, I'm on the phone because either on one, two or both of my TV's are out. They have sent techs out, fixed it on the phone with me only to have it work for one day or only for a few hours! This is unreal and has my blood boiling! Now someone is coming out AGAIN tomorrow, and I have to go without TV all night once again! I have never in my life seen such incompetence in a company! I am going to talk to my lawyer next to see if something can be done about it, if it isn't resolved immediately! This is ridiculous!

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9:46 pm EDT

Suddenlink Communications data usage

Bunch of BS now capping data I was never notified after 10 years being unlimited. Now 2 weeks into billing say I am at limit. well I use it for work and kids do xbox live so now what do you do. In this day and age everything is web based and they are just rippng us all off. I will be figuring something ou and dropping these crooks.

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AlysiaRose
, US
Mar 04, 2016 8:41 pm EST

hey West Virginia, same thing happened to me here in AZ. been a customer of SuddenLink 4 or 5 years; was no capping and price went up to $44 for faster speed they said, from my Internet only cost of $30. I knew one day it would go up, but no one told me my unlimited Internet would now be limited to a certain 50 Mpbs whatever that means, the inference in an email was I'd used up too much Internet usage and next time I went over the amount they were willing to extend to me, they would tack on another $10 charge to the $44. the email read like they were being generous to let it ride this time, but if I did go over again, the charge would be $20! then they advised me (by email) that if I was going to use so much internet, I should upgrade ($10 more per month) this is a shoddy way of doing business because I transferred my service when I moved and at the time of the original upgrade was not informed the plan was having a cap on it as to usage. Needless to say, the installer said nothing about this plan and maybe they got me good because I didn't read any fine print; and don't remember signing a contract; I thought I was signing to show the technician had completed his work. since I was a loyal customer for years, I just trusted them. thankfully I can move over to Frontier and my bill will stay the same for 3 yrs. no surprise increases. I don't know who is running their books, but SuddenLink is no longer there for great customer service, rather they only care about how many millions they are making.

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12:01 pm EDT

Suddenlink Communications unprofessional install tech & intermittant service outages & slow speed at peak hours

Tech deceived me to go into my garage to show him the "attic access" (because I always closely watch strangers in the house), and then, whilst I was still in the garage waiting for him to return there from a trip to his vehicle, he re-entered the house (room) through the front door in order to temp. be in the room alone in order to temp. sabotage an HDTV cable by unplugging it, but, he was here to do a modem install (a harassment act for I am a Targeted Individual or TI), so, why would he touch one of the HDTV cables which was working the night before and located over 8 feet from the where the modem was installed? (because these are the kinds of gaslighting tactics used upon TI's in that I was interupted when I had to find the problem and plug it back in, therefore, chumping me out of my time to do so and because it was a gaslight to the fact that he had done something surreptitious whilst alone in that room. I also believe he put a spider in that room (because I saw it crawling away from where he was just standing) and this was done in order to represent the "web of deceit" associated with the perps who carry out this form of psychological abuse(s)/harassment against/upon TI's [see http://narcissisticbehavior.net/the-effects-of-gaslighting-in-narcissistic-victim-syndrome/] for a very good explanation of how a TI is treated and search online for other info on the subject matter of "targeting" via "gangstalking" (I've had this same thing done to me before many times, but, you see, these acts are always done with "plausible deniability", so, there is nothing I can do about it other than report the kind of anomalous/surreptitious game(s) of deceit and form(s) of harassment detailed herein).

The service/speed seemed to be OK for a day, then, had sporadic service/speed interruptions, especially during peak hours on weekend nights, so, it appears that sat. dish service/speed is NOT as fast/good as the hardwired DSL line I had before (maybe throttled), but, the co. promises better speed/service in the future which is supposedly/ultimately going to be faster than said DSL line, so, going to keep it for now unless disruptions become too prevalent (we'll see how she does in "stormy" (rainy) weather).

Also, had to supply my own wireless router whereas the DSL line modem it was built-in.

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CJSwany
, US
Apr 12, 2018 4:44 pm EDT
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Oh Yeah, I almost forgot-
I do NOT need assisstance from a perp(s) named "Kacie" who's supposedly with suddenstench (corporation of the CRS)... F*&K Y&@ (very much), -Kacie Spacey-
from CJSwany

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CJSwany
, US
Apr 10, 2018 11:25 am EDT
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Update:
The account holder & said install tech stated that satellite dish internet service was being installed, but that is NOT what was going on, in that, a coax cable between the street and the house was installed and it's still DSL service with the same speed as before, thus, they both lied to me in order to make me appear as being crazy (this is the sort of mistreatment that i have to constantly deal with as a TI). I now believe that said service change was only to maintain a static IP address, instead of dynamic address, and such was done so that any/all perp(s) who wish to block online access from me may simply disallow said static IP Address from entering their sites.

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Suddenlink Help
Tyler, US
Aug 24, 2015 1:26 pm EDT
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Hi - My name's Kacie, and I'm with Suddenlink. We'd be happy to help with any issues you may be experiencing with your service. Please feel free to email us directly with your service address, and please reference this post. Our email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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2:51 pm EDT
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Suddenlink Communications won't fix problem

I have been having problems with internet service for over a month. I have made numerous calls to suddenlink. They sent two different techs out but the problem still persists. The internet goes off several times a day. One tech replaced my modem with their upgraded modem. Suddenlink's modem didn't even last a week before it went completely dead. I called suddenlink and was told an agent would call me back to schedule an appointment for a tech. No one ever called me back. I called suddenlink and was told their system wouldn't let them schedule a tech appointment. They didn't care that their piece of junk modem didn't even last a week. I still have a dead modem and no appointment.

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Suddenlink Help
Tyler, US
Jun 09, 2015 10:23 am EDT
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Hi - Kacie with Suddenlink here. I'd be happy to investigate this issue for you. Please feel free to email me directly if there's anything I can do to help - please reference this post. My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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9:54 pm EDT

Suddenlink Communications data allocations

At the end of 2014, Suddenlink heavily promoted new "FREE" speed upgrades for all its customers in this area. All we had to do was go pick up a new modem from the Suddenlink store in the mall. Three months later, while investigating an internet outage with technical support, the support rep matter-of-factly states that I've used up my "data allowances" of 250GB. I was stunned. Although he claimed I was "clearly informed in this change in service policy", I accuse Suddenlink of doing everything possible to hide this from users. In fact, searching their web site you will NOT find any mention of data allocations, nor any link from their home page to any mention of data allowances. On the page where they present available service options, not one mention of data allowances. In fact, they tout their 75Mbps service as being "great for streaming television and movies" but make no mention of the fact that you have a LIMIT to how much you can stream. At the bottom of that page, in small type (11.8999996185303px to be exact) is a link to "Disclaimers". On that disclaimers page, slightly less than halfway down the page in 12px type are the words: "Includes a monthly bandwidth allowance." No description of WHAT those allowances are, how they differ from plan to plan...nothing.

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KINGWOOD USER
Kingwood, US
Dec 22, 2014 11:47 am EST
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Solicited our business to add telephone service to our existing cable/Internet service that we had going since about 1998 or roughly 16 years. Now, I am out of state for a month nobody is at home yet they bill me $171 for local directory assistance calls @ $2 each!

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BJ. GREEN
Greenville, US
Nov 09, 2014 11:59 am EST

I PAY $84 A MONTH FOR BASIC CABLE ONLY. RECENTLY THEY HAVE REMOVED MANY CHANNELS DUE TO INCREASE IN COST FOR THE COMPANY. I DON'T HAVE MUCH LEFT TO WATCH AND MY MONTHLY BILL IS STILL $84. WHY IS MY BILL STILL THE SAME AMOUNT?

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Suddenlink Help
Tyler, US
Apr 16, 2015 11:38 am EDT
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Hi - My name is Kacie, and I'm with Suddenlink. Information regarding the allowance plan can be found online at suddenlink.com/allowanceplan. Should you have any further questions or concerns, please feel free to email me directly. My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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10:01 am EST

Suddenlink Communications overbilling, dishonesty

For several months we have attempted in good faith to get sl to correct ongoing billing errors to our account. We have been cust of sl since they bought cox comm nearly 2 decades ago and were hapy with service up until the last 6 months. It seems both the quality of the service and the level of integrity (Honesty) have evaporated in that time. Perhaps too much $ is being spent on proclaiming sl has the best cust svc while in fact, the turth is very much the opposite.

We do not want - will not pay for - and did not order - anything but internet service - period.
We are contacting the nc att gen's office as well as the fcpa to file formal complaints against sl unless they correct their error at once.

We will also be posting reviews on yelp, etc. And contacting both pc - mag and j. D. Powers with copies of our experiences, contacts and disatisfaction.

Horrible service, incompetent representatives and it appears, dishonest untrustworthy management.

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Suddenlink Help
Tyler, US
Feb 12, 2015 10:51 am EST
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Hello - My name is Kacie, and I'm with Suddenlink. I'm really sorry to hear that you recent experience with us has been less than exceptional. I'd be happy to help with any service issues you may be experiencing, as well as address any questions or concerns your may have regarding your account. Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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12:55 pm EST
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Suddenlink Communications internet cap

suddenlinks internet cap is bs. Ive had nothing but crap from them for almost 6 years.over charge for cable, so I keep dropping stuff to make it cheaper, no phone, no hbo or movie channels, basic channels and internet I pay 156.now it started this summer with internet crap, I have a house with gamers and they said thats the problem, bs, bs, bs. now they want to charge more, I said what if I shut off my cable and just get internet they said it would cost more than the 156. f-them, crooks

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marmar99
Marietta, US
Apr 14, 2015 8:42 pm EDT

I agree with you completely - I hate this company. I was stupid enough to complain to the BBB - they are a useless as Suddenlink in helping with any problem or dispute. Someday there will be a competitor who actually values their customers -- not sure if it will be in my lifetime!

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JesseNeedham
66083, US
Jan 13, 2015 3:58 pm EST

Yeah. It's only my girlfriend and I here. I'm on Facebook, reading blogs. she watches netflix. We got a $60 fee on top of the basic $45 monthly payment because they said we use too much data, like that's some kind of non-renewable resource. It's total crap!

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4:58 am EST
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Suddenlink Communications erroneous charge to account

I cancelled service and returned the equipment within the allotted 10day return period. I returned the equipment on Dec 1st. I checked my bank account Dec 17 and saw that day 500.00 had been taken out by suddenlink. I contacted the office and after multiple holds was told it would be refunded but they cannot guarantee it will be refunded in time for Christmas. I was also told I was charged because the clerk was new and did not know to stop the auto draft. So because of a clerical error my 4 children may not have a Christmas this year with presents because of inadequately trained staff and a company that cannot refund money that was in essence stolen from my account. There is absolutely no reason my account should have been charged for equipment I turned in. I would not return to suddenlink nor will I recommend them to anyone! Thank you suddenlink for ruining my children's Christmas.

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11:23 am EST
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Suddenlink Communications service, lack of

I called to ask for an extension of payment, which I was told I could not have because when my cable box malfunctioned, I had to call them on a Sunday night. My bill was paid, so that wasn't the issue. I keep having trouble with this cable box, and I'm always told if it keeps malfunctioning, to call back and they will change it. I ask to have it changed to no avail. Now that I ask for an extension, one of the times I asked for my box to be reset was entered into the system as a payment extension, and as Shirley in the wc call center said, no human can help you. Then with their bill collectors calling for payment before it is due, I'm so sick k of this bunch! They need to be broken into a smaller group. Shirley said they are the best, and everyone LOVES the new channels...No Way!

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Suddenlink Help
Tyler, US
Dec 02, 2014 3:58 pm EST
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Hello – My name is Kacie, and I’m with Suddenlink. I’m sorry to hear that your experience with us has been less than exceptional. Please feel free to email me directly – I’d be happy to look into this for you. My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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8:53 pm EDT
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Suddenlink Communications where do I begin?

Suddenlink, in their infinite wisdom, has decided that they will no longer carry Viacom channels - channels
that a majority of their customers want. Instead they have replaced them with second rate garbage that ranks right up there
with public access. Most of these channels were pulled from other "tiers" of service. When they did this, the people who were
paying for these channels already, are, in a sense, paying for them twice. In some cases rates have gone up. To make matters worse, they have the gall to broadcast commercials that say these are changes that we wanted! And that they have a "ton of new content". What they do not point out is that it's content that only a few wanted and it's definitely NOT a "ton" of new content. If you go
to their Facebook page to complain, they delete your posts and block you from posting anything at all. The only suggestion they have made to this is, “Go find your favorite shows online”. Of course they want you to do this because, if you go over the data cap, they charge you more. Thankfully Viacom has blocked viewing their shows online to prevent most of the extra charges. Suddenlink's Internet is also slower than it was previous to this – I'm not sure why, but it is. If you call customer support, all they say is, “give the channels a chance”. I have. They are not what my family watches – Preschool shows that we can see on PBS if we were so inclined, channels with nothing but reruns of shows that weren't worth the time when they were first broadcast, and an egotistical fear mongering conspiracy theorist, but we are still paying the same rate as before or more. Then there is problem with channels and Internet cutting out, making it completely unusable for a time. This is quite ridiculous. Some of us have only
one choice in cable companies – Russellville is one of those places. If Suddenlink does not fix this problem quickly, they are
going to lose many customers – my household included - because there is always satellite.

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Suddenlink Help
Tyler, US
Jan 29, 2015 12:18 pm EST
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Hi Elizabeth – My name’s Kacie, and I’m with Suddenlink. I’m really sorry to hear that your experience with us has been less than exceptional. I’d be happy to investigate any service issues you may be experiencing. Please feel free to email me directly at socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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Elizabeth George
Dover, US
Jan 24, 2015 6:04 pm EST

I live in the Dover Ar. Area and last year when I decided we didnt want a satellite anymore, Im so sorry to say this was a BIG MISTAKE! ! There hasnt been one day went by without our tv has "lost signal". We thought we would have better rates and better service ! was that some bull crap ! I believe that while watching a movie a person should be able to enjoy the "whole" movie without have a "lost signal" . Suddenlink always tell me "we are working on the problem."well its been over a year " since I first called them . This lost signal happenes to us several times everyday . Plus our internet has just as many bugs with it.If this BAD SERVICE CONTINUES with this THEY WILL BE LOSING SEVERAL CUSTOMERS New and Used

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Suddenlink Communications channels

Me and my family are upset that sudden link has taken off the following channels [nickelodeon, mtv, comedy central, tv land, cmt, bet, spike, andvh1] the only channel my children like to watch is nickelodeon. We plea to you to change your mind and bring the channels back. And we and our friends will continue writing you till the changes have been made.

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Suddenlink Communications losing 24 channels

I pay $150 a month for suddenlink cable and a lot of the time my cable goes out and I have to call and complain about outages in my area. Then today I hear they are dropping 24 channels, all of channels I watch on a regular basis and have for years including major channels like mtv, cmt, comedy central, tv land, nickelodeon, vh1, and much more. What can be done about this? Do subscribers not have rights? Do you call the mayor in your local area? I'm appalled at this nonsense and I hope suddenlink loses a lot of customers or goes completely out of business over this. As for me i'm switching to dish network.

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Suddenlink Communications internet connection and undisclosed cap

Just moved to TX about a month ago and signed up with Suddenlink for internet services. While setting up services over the phone, they never mentioned that there was a usage cap on the internet use, so about 3 weeks into our service a screen pops up on the internet server telling us we have exceeded our monthly allotment of internet use. Seriously? I have never heard of a home internet service with a cap on usage. Plus, the entire time the 50mb internet has had a lot of issues. It have had to reset the modem several times because the wireless will stop working and tv shows will stop to rebuff several times. Needless to say, we are going to a different company now but it sucks because we are out are install fee. Not telling a customer about a usage Cap is dishonest.

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AlysiaRose
, US
Mar 04, 2016 8:56 pm EST

I was not told either about a usage cap. when I complained I wasn't informed they would only say through email, that the cap went into place Jan. 2016 but since your complaint is for the year 2014, it looks to me like something fishy is going on.

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