Subway reviews and complaints 1140
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racist remarks to white customer
Visited store on 10/24/13. Two spanish speaking - (No english at all) employees making sandwiches. Told girl #1 I wanted double meat and politely asked her how many slices of each they put on. Another girl looks at girl #1 and rattles off something in spanish ending in puta — which I know means b* or w*. Since there was no one else there but me, I said 'excuse me, but why are you calling me a b*?"I asked to see the manager and they said, no manager was there. I asked for his card and then a guy came out of the back claiming to be the manager. When I asked if there was any particular reason the girls were calling me a b* in spanish and laughing at me — the d*s"manager"says"I don't speak spanish ma'am " and he laughed at me! I will tell you — that pos is lucky I didn't jump over the counter and knock her teeth out — all of them!
I googled subway customer service and filed a complaint online but have not heard from anyone.
These illegal # they hire should not be in the position of taking orders from people if they cannot speak proper english! They have no respect for anyone! This is disgraceful and I will never step foot in a subway again — screw them — let them crawl back over the f-ing border to the hole they crawled out from! 1 I am calling ins to see if they are even legal! Hopefully, they'll be fined and deported!
sexual harassment
I recently worked for Subway in Oklahoma. The food there is really good, but the employee's are lazy. The store has a big cricket problem. There will be dead cricket's all over the floor and the employee's are too lazy to sweep it up. Plus, the manager is sexual harassing the employee's and had made several attempts at me in which is the reason why I left. Whatever happen to hard, loyal worker's?
unsanitary/unlawful
After working here for more than 2 years, i've seen some things that would disturb those who eat/have eaten here. First of all, the people whose pockets your money is going into are some of the nastiest people I have ever met. Second, a majority of the food is not fresh as advertised. Nearly all of it comes from the freezer. Third, it is absolutely filthy! I was the only one who seemed to ever clean up around there. I once discovered hundreds of small flies in a cabinet and was told to serve the food anyway. The condition of the restaurant is so bad that even my coworkers and I refuse to eat there. I do not recommend eating here.
I worked very very hard to keep this store clean during my time as an employee. I would get yelled at for "wasting time" when I would do something as simple as cleaning out a refrigerator. They would subtract my hours claiming that I "forgot to clock out". The managers were under so much stress that we went through over 12 in less than two years.
I have seen roaches, ants, flies, and various other bugs throughout the store. I have found mold, dirt, rotten food, and other things of that nature when cleaning out things such as the nozzles on the soda station, or the tea urns. The front line (Where you pick what you want on your sub) often has a broken refrigeration unit, leaving the food on it always at a minimum of 10 degrees higher than it should be. I have seen the general manager bite her nails and scratch unmentionable places, not wash her hands, and continue to work with food.
I was only in high school when I began my job here and there were some nights I would have to stay until as late as 1 am not allowed to leave. I would get calls and text messages constantly harassing me and coworkers got the same.
I hope having the few bits of information I have given you can help you to make the choice to no longer eat here.
rude owner
I was ordering the guy came to take my order and i noticed the bread was completely flat i ask him what happen to the bread he rudely said the baker did it i said yes but thats not good that your selling flat bread so he continued to make my order with the flat bread and i just went along with it until he kept being rude when asking for my toppings, so a young girl rung my order up and i looked up he said right in front of staff and in front of customers why are you making that funny face at me i said Sr i looked up and you are stirring down my throat is their a problem he started to get very verbal with me in front of everyone and then said iam the owner i said and that doesn't give you the right to be rude he said oh what are you a nurse or something you have scrubs on, , I have never ever seen such behavior and the two workers ran to hide, , He is from another country and i guess they think they can bully people..
The complaint has been investigated and resolved to the customer’s satisfaction.
They have flat bread at Subway now and that's why it looks flat.You should have asked for another type of bread.Periods at the end of sentences are your friend so people can read your post better.
abusive, stupid rude, ugly fat #ed employees
This is a horrible subway place. Most subways are yes employed by rude mean jerks. They are nice to you if you are ugly or average, but if you're attractive, these pathetic fat hooligans will abuse you to no end. Now everytime I go to this subway... The ugly white trsah workers are rude to me, pick on me, pretend they can't hear me, abusive to me. I am really sick of ugly fat idiots and losers in the sick city of orlando abusing attractive women. I dont even come here anymore because of the abuse I have to go through. I went there today... There was a huge fat ugly hippo female working there... Ugly stank white trash. She asked me what I wanted, and acted as if she couldn't hear me. Now this is what ugly fat people do to pretty people in order to belittle them. I had to literally yell my order to this deranged animal that worked there. Why is this ugly fat white hippo even working here if she is dumb #ed stupid and likes to bully women customers? Now I speak fine and perfectly articulate good english and am educated and my sister was even on the phone when I finally had to yell my order and was like... Gosh. This ugly fat white hag, first tried to avoid me... And helped the customer in front of me. Finally when she had to help me she made me repeat myself until I had to yell my order — this is cruel and abusive and this ugly hippo should be smacked across her fat ugly tub of lard self. She was this huge fat [censored] (Like msot ugly fat hippos in orlando, uneducated, #ed... This fat cow talked like a robot and was rude stupid pathetic dumb idiotic). Then, she completely ignored my order trying to help the people behind me. She called for help from an equally rude white male... And he went to help other customers... Everyone tried to avoid/ignore me and my order... Why? Oh because im a pretty woman and these ugly orlando white trash idiots... Have to ignore, mistreat or just try to pick on me in some way. Then, this disgusting fat hippo blob came to finally make my order and then took out the people's behind me's order — again. I mean wtf? She couldnt just make my simple order and let it go... This ugly hippo had to keep trying to help the other people and ignore me. It was a nightmare. I tried to tell the ugly rude mean pathetic evil elephant [censored] to not touch the other order because it had bacon and I didnt want her having to change her gloves again.
The ugly evil hippo again made me repeat mysself several times and everytime I said I wanted something this crazy [censored] said "you want tomato"? You want tomato? I mean this fat cow was nuts... The fat smelly cow basically made me repeat myself several times then literally have to say yes to her constant reassuring what I wnated, which was crazy and ridiculous. Finally the ugly pile of [censored] finally got done with my order... And was so rude? These apes im not kidding just enjoy abusing beautiful women for no reason... Discriminating against them belittling them and forcing them to get angry or irratic by constantly degrading them. Even the rude ugly white freak loser male was staring at me funny... I mean really? These are hideous ugly people and they are looking at me as if im weird and also treating me terribly... I mean why are ugly people these days picking on and bullying normal pretty people? These are the rudest subway lunatics to exist... Horrible sick people... The subway at this place is the worst. The idiots that work there are the rudest low lifes to exist... They always mistreat some customers for no reason... The last time I went they did the same thing to me... Ive been to other subways and its not that bad or even close. People in the city of orlando esp food workers at subway are evil rude pathetic and worse they are butt ugly weird and mistreat and discriminate against pretty women for fun abuse them and mistreat them... I mean tehse ugly worthless people? Who are bullies? Of cousre the manager will never do anyhting about it I think they train these animals to be mean to customers... This is the worst subway beware of it... Oh and let me elaborate on how they treat women like me who are pretty and who these ugly animals (Sorry animals huge insult to you) are jealous of...
So they see me.. Pretty woman... They instantly are jealous and if I say I want this.. They wil say "what"? What? Rudely... Then you repeat yourself and they say what? What? Again. However if you say "you can't hear me"? They will say "no I can't"... But wait.. You just heard me say... You can't hear me but you can't hear me say my order right? (Psychos)... So then you have to yell your order... Otherwise tehse nutjobs will ctontinue saying what to discriminate against you in this way. Then when you yell you are upset yourself, and you look bad to everyone and humiliate yourself... So the ugly fat psycho hippos win at mistreating you. Then, you are now angry at all of this... So now you're more upset. Then the psychos continue to mistreat you... And will not make your order... And keep avoiding you... Then doing anything just to discriminate against you and continue to act as if they can't hear you.in turn they are trying to belittle you, make it seem as if you have no voice... And continue to make you repeat yourself... Rudely... Then you get more and more upset and almost cause a scene... Now you look really bad to everyone and have humiliated yourself. This is what ugly people do to pretty people all the time esp in the horrible city of orlando where there are so many ugly women you have no clue... Fat ugly backwards white trash women everywhere... And they hate pretty women... I hope the manager of this awful place reads this and teaches their disgusting employees to not abuse women or anyone just because their ugly selves are jealous or have issues... Shame on these warped sick ugly pathetic losers...
The complaint has been investigated and resolved to the customer’s satisfaction.
If a simple transaction at Subway results in your generating text that is better suited for a therapist, you need to get some help with your mental instability. We don't want to read your ranting; you sound delusional. Find a psychotherapist and start seeing them immediately.
You are not as cute as you think you are, and once you start making fun of someone's looks, you lose all credibility. The rudeness comes from YOU. You might have a pretty face, but a pretty face can not hide an ugly soul.
Subway - customer service
I use to go to 123 middlesex street, london subway almost everyday...but their customer service is very bad...specially a girl who might be european is very rude...she doesn't spread salads nicely...and when she asks for salad she says what salad. if u say lettus cucumber then she will ask what sause...very rude voice...my email i...
Read full review of Subway and 4 commentsemployes, cpmplant on superviser
Employes are highly being mistreated here at subway inside of Walmart in jackson.ms on highway 18 and also in florence.ms by superviser, superviser Tracey Turner has been wrongfully demoting managers, managers that have been with subway for more than ten years was demoted because she did not answer her phone on her off day superviser demoted her because her daughter inlaw went to jail at this time and manager didn't answer, our manager said no to the wrongfull demotion and quite the same day same hour of that incident Tracey(superviser hired her daughter inlaw on as a shift leader Tracey( moving and demoting managers from store to store and bringing in her family and friends making them managers shiftleaders and ### managers all of the supervisor family and friends gets the hours while others are only scheduled for 8 to 13 hours per week barely making gas Tracey has been cursing and insulting employes so many employes and managers have quite because we feel its not the place anyone would work that noway to conduct buiseness now that we see all of her family and friend are who she wants to work for her we now know that she's been insulting cursing knocking down our hours so that we would quite sence Tracy(supervisor family and friends have been working here on numberis of accounts deposites and convorsary has been short some employes here have been denighed raises and vaction Tracey said in the meeting that by law she is not obligated to give us a break we no breaks each employe is intitled to a free meal each shift she has been denighing us our meals we have and ongoing patition and some have spokin to lawyers and paralegals regarding these issuse there will be and act cuz it seems as if the owner of this franchise dosent care about his store thanks
managers her daughter daniell turner is also and employey here in which superviser is showing mayjor favortizem to all off her family and friends, all of superviser family and friend are taking all the hours while other are only sceduled for 8 and 13 hours a week we barley make gas money have been
The complaint has been investigated and resolved to the customer’s satisfaction.
quality of food being served
I have always ordered a cold cut or assorted sub as my most favourite. Some months ago I was sooooo disgusted upon biting into a cold cut sub to discover your company has replaced one if the delicious meats with bologna? I cannot even describe to you how disgusted I was. I couldn't even eat it! For a company that prides itself on health and the freshness and taste of your subs, I could not believe you made such a move. Absolutely disgusting and because if this change I will go out of my way to not order from subway again. I also received a sub 2 days ago (not by my request) from subway and this was a turkey & ham sub at least, which I also found myself disappointed in because there was like no meat on it! I was told the sub was roughly 4.50$ and there was literally 1 piece of ham & 1 piece of turkey?
I don't know what's happening but I will not be visiting a subway again I can tell you that much. Subways is suppose to be known for quality and you expect a certain amount of meat on your sub. These changes are in my opinion a bad reflection on your brand and if this continues you will lose profits these changes are clearly suppose to be giving you.
Very disappointed and I will never look at a subway the same again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow! That's my reaction. You're complaining about your $4.50 sandwich, which you purchased from a franchise of one of the largest multinational fastfood cesspools. You are 'disappointed' because one of the meat-like substances on your sandwich wasn't as 'delicious' as the meat-like byproduct which you had become accustomed to ... and you spell and compose sentences nearly as well as a bright fourth-grader. Soooooooooo helpful, you are.
poor service
Horrible service. The woman store manager told me to order and eat or leave the store.. Extremely rude. Feb 2nd 2013 7pm. I was there to speak to the other person working and she tells me I am not going to speak to her. She is in personal business between and my girlfriend and she needs to not get in between two grown adults. Very disgusted by the attitude she presented to a customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
They only have one person working in the Mt Pocono Subway. Weekends and Holidays are horrible. I refuse to go in that Subway to eat. Half an hour or longer wait time. It is located in the Walmart shopping center on rt. 940 in Mt. Pocono. The owners need to be told to get more help and stop being so cheap.
Subway operating under aclu violations, etc. and over charging for the chicken pizziola sub. This has been going on for over a year.
I have complained about the all Pakistani run Subway in Samson, Al. before. Subway has never done anything about my complaints. They will not hire other races. I’ve seen white and black people stay there for a few days and then they are gone.
They also speak poor English and do not comprehend the cost of adding extra meat, etc. They believe that meatball sauce added to pepperoni and chicken breast, qualifies as added $3.00 to the price of a foot long sub.
Well lets see were to start. I arrived at this Subway at 6:30pm on Saturday 3-27-10 there were 3 people in line in front of me with one person working behind the counter. 30min later, and 9 more people behind me, (4 that walked out) it was my turn to order, This kid had been working by himself since 3. his help was a no show, and the Manager "Trish", said she would try to get some one to cover but never did. by the way this was the kids 2nd week on the job. I asked him why his manager was not up there helping him and he said " she only works weekdays". this Subway is owned by Louisiana state Rep. Don Flemming.
Don Fire this Manager and get you a real one she should have been there or made sure soneone was!
45min to get a Sandwitch your lucky my kids wanted Subway, but i will think twice next time
Every time I go into this store the same two woman are there offering up there POOR service. One woman usually walks around and sweeps the floor around angrily and the other slaps the sandwich together. I spoke with the businesses around this store and they all stated how rude they were. This could possible be daughters of the owner because there is no way these two would get a job anywhere else. I actually drive 2 miles south to the other subway just to avoid the bad service. STAY AWAY!
Store # 40454
6475 N Decatur Blvd
#110 Shadow Mountain Shopping
Las Vegas, NV 89130, USA
[protected]
People, this is an obvious troll who just wants to incite people just to get a reaction.
We all know the poster is a fool, as anyone complaining of "poor CUSTOMER service" when in fact they are not even a customer is simply being an a$$. And then to say that he's an "adult" while saying if he curses his GF and hits her it's no one else's business, is clearly a webinstigator. He's a child troll, and as always, please do NOT feed the trolls. :)
Wow, you sound like a real trouble maker. I bet you are a fat black woman.
She does not need to get into my personal business with my girlfriend if I call her a b**** in anger and hit her that is none of her business and she has no right to ask me to order something or leave.
I tend to not concern myself about the emotions of the Subway employees. I go there as a hungry patron, not a psychologist. People should stop nit-picking.
Stay away, you might get the plague!
i dont like pork so i just need the guy who makes my sandwich to change the gloves because they never do that in ur location at 17w500 in oakbrook terrece and i left the resturant too many times just for this reason. this msg from sufyan dawadeh, and my e-mail dawadehsufyan@yahoo.com.pls tell them to stop that
sanitary
We were looking forward to a subway sandwich and when we went to choose ingredients, a worker took a dirty rag and swiped it along the food in order to clean an empty well where some of the other food was. It made me so sick I had to run out of the place. I cannot go into another subway restaurant. Now a friend gave me a gift card for subway and I cannot tell her I get sick just thinking about it. I cannot seem to get into subways web complaint page. Please help
The complaint has been investigated and resolved to the customer’s satisfaction.
I can only imagine how you would felt about the big puddle of vomit that I almost stepped in in the parking lot of the grocery store today. You need to toughen up a little bit, girl. This is the real world. Don't ever go into the kitchen of your favorite restaurant. You might be suicidal.
bad store
Bad subway! Slacker absent employees. Never open! Does not try. Only there to leech off students and taxpayers. Clearly, the manager/ owner is bad news for the subway brand!
Truth!
The complaint has been investigated and resolved to the customer’s satisfaction.
veterans day screwover
its veterans day.My grandfather fought for this country and saw a commercial on tv that all vets get a free subway sandwich.We go to this shp and they refuse to give him a free sandwich. He risks his life for this country and drove all the way to town for a sandwich which they refused to let him have.It may sound like a little thing-but today is about vets and if you say they get a free sandwich!give them a sandwich.The manager didnt want to give away anything free in my opinon he needs to be fired and my grandpa deserves a formal apology and his flippin sandwich!and ill do whatever it takes to make sure this all happens.But everyone needs to know.If your a vet dont go here-They have no respect for people who fought for our freedom.im proud of my grandfather and all veterans.they deserve alot more than this!
The complaint has been investigated and resolved to the customer’s satisfaction.
You should contact Subway corporate, as they need to make good on the offer. It is true that nearly all Subways are privately owned franchises and thus can opt out of corporate promotions. The Subway you went to obviously chose not to participate. Back to that in a moment. However, I think that when the corporate franchise makes a national ad to promote their brand AND the privately owned franchises, then the corporate office should make sure to make good on THEIR offer.
Back to the private franchise. Yes, the economy isn't great, but if the store will shut down by giving away a few subs, then where else are they cutting corners regarding paying customers orders? Also, a national ad promoting a free sub for veterans actually HELPS ALL privately owned subways with such a campaign. Here's how. Vets needs to eat just like everyone else, so they make choices as to where to eat. They and/or their family see the ad and decide to take their vet family member to Subway to get him/her a free sub. While there they will likely order more food, thus bringing in MORE customers than normally would come in on that day. Thus, one free sub can easily bring in 2, 3, 4, or more paying customers with it, which they wouldn't have sold if the national campaign weren't advertised.
OP, contact Subway corporate and ask for a coupon for a free sub for your grandfather. I'm sure they will honor your request. Then, do NOT go to that subway, go to another one and give them your business.
As for Vets getting free food, I don't think they are entitled to free anything except what our country promised to them. We the tax payers pay for those things. Thus we pay for the services provided by our vets. What we owe them is what we promised and that's all they are "entitled" to. Of course there is NOTHING wrong with a private corporation wishing to give a Vet something for free or whatever cost they want to charge. It's their private business and they should be allowed to make any offer they want, and customers can then freely decide if they agree by being a patron of those business's. As for my own personal belief about military service, I am befuddled by the constant notion that anyone and everyone who has served in the military is somehow a "hero". No, not everyone who served is a hero. Some served with distinction, and may truly have performed in a heroic way, and those hero's get recognized and awarded accordingly by military rules and regs. Yet, in the past couple of decades we have been inundated with constant messaging that anyone and everyone who has served in the military is somehow a "hero" just for having served, and frankly there is no clear reason or logic to accept or believe that. If you were drafted, then you had as much change of being called to service as any other eligible person. Nothing special there as it's every citizens duty to serve when called to serve. That's not "heroic" to perform your duty as a citizen. If you volunteered, then you choose to serve for your own reasons, and the military through our tax dollars made you an offer to serve and you choose to accept it for whatever your reason. Nothing "heroic" there either.
Yes, it's not a popular position to take, but it's one that needs to come out of the closet as way too many people are scared to say it.
I respect people who served, but I also respect the police, fire fighters, emergency personnel, and all other civil servants who help keep our country functioning. The term "hero" gets over used and over applied., and that simply diminishes what a true hero is or does.
I work at subway and feel very sad that my owner did not participate :(. I think it is a very nice gesture for subway to say "thank you" with a free sandwich, and shame on those franchises that couldn't "afford it". My grandfather also severed our country and he did NOT have a choice! It was called the DRAFT! So Forget your comment!
Your grandfather, and my own male relatives, fought for their country;. They did NOT fight for free food. The ads specifically state at participating stores. No one forced your grandfather to take a job in the military. He does not DESERVE anything but a thank you.
Have you thought about complaining to the corporate office?
fired for not working on days off
I was fired from Subway last night for not covering someone's shift after I told my boss that I am four hours away in Jackpot, NV with my girlfriend.On my schedule, it said I have Tuesday and Wednesday off so my girlfriend and I decided to drive to Jackpot, NV for a couple days.
Tuesday was fine and then Wednesday afternoon rolls around and we are in the casino when my boss calls me.My boss is a friend of mine too and I had told him Monday that my GF and I are going to NV and he told me to have fun.Anyways, he asked me if I can come into work and I told him "I'm sorry sir but I'm in Jackpot, remember?" He said he knows that but that one of my co-workers decided not show up and needs me there as soon as I can get there.I told him it will take me four hours to get there (without traffic) and that by the time I get there the store will be closed anyway.
He got mad at me and said "You know I am your friend but I am your boss too.I really need you right now." I kept apologizing that I couldn't come in but that he knew we had plans for my days off.Anyways, he said "Well tomorrow when you get back you can come pick up your last paycheck and find another job." I said ok and hung up the phone.
Sorry I wanted to enjoy my days off with my girlfriend.It sucks our friendship has ended along with my job but i'm sure I'll find something better!I don't even know if I should call corporate and report him.
What's the location we work at together?
I already did.
The complaint has been investigated and resolved to the customer’s satisfaction.
jlads..., the other actions and instances you describe don't really have relevance to what happened. If indeed the OP did those things, then the manager needed to address those things when they happened. If need be the manager should have fired the OP for those things. But, getting mad at him for not coming in to work, when the manager knew he was 4 hours away and had the day off, is clearly poor management. Firing him for that particular incident is wrong. If the manager fired him because of all those other instances, then again, poor management for not taking control sooner.
As for the OP, sounds like you had a part-time job. If that's what it was, then move on. In most states employees work at the owners pleasure, meaning, barring harassment or discrimination, an employee can be fired for no needed reason. If the manager doesn't like you, or doesn't like your actions, or attitude, or whatever, barring harassment or discrimination, he/she can fire any employee as it suits the manager. You can contact corporate, and if there are other complaints lodged against that manager, then corporate may look into it if they so chose. But, it's no guarantee, especially if there aren't any other complaints against him.
Move on. It's great to have a job, but it's not like you're losing a career position due to your age or sex, which could indicate discrimination, and corporate would then have to respond.
Actually we worked together the OP and I and the real reason is that he kept calling in sick and he expected special treatment over other employees because he was friends with the boss. He was given more chances than others but he took advantage, was allowed extra long breaks, more breaks(he gave them to himself) and expected the boss to say nothing because they were friends.
rip off alert
Visited Subway in Myrtle Beach 11/04/2012 and attempted to use a coupon from the Grand Strand Attractions book for Subway which clearly states the offer as being "Free subway sub of your choice with the purchase of a subway sub of equal or greater value" I was told "We are not honoring those coupons" I pointed out that the coupon was from the new book and didn't expire until 12/31/2013. She said it didn't matter and they would not honor the coupon. Total bait & switch scam. I won't be back.
employee was rude and does not understand my order
we went to subway we order two sandwich BMT. employee made ham sandwich than we return that she was mad and she ring up three time diffrent amount money. she does not know how to make sandwich. i have the receipt #[protected]. trans #57 clerk #10. TRDT 102412
The complaint has been investigated and resolved to the customer’s satisfaction.
It's venice-the-menace up close and personal !
overcharged
Earlier this week my elderly brother (73 yrs old) and myself (70 yrs old) went to the Subway here in King, NC. My direct order was a 12 inch Philly Cheese with jalapenos, a 12 inch Italian with extra pravalone cheese and oil and vinegar. The server asked what else and I said 2 medium teas. He then asked what else on the Italian and I told him nothing. I have no bottom teeth, so I can not eat lettuce, tomato, onion, etc. When they brought the food to the take out window, I did not check the sandwiches as I expected them to be right. When we got back home, my brothers sub was ok, but when I opened mine, all I had was cheese on it. No meats whatsoever. A couple of hours later I had some errands to run so I went back to the Subway and spoke with the manager. I asked why they charged me $17. and some change for the subs like that. She informed me that that was what I ordered and it was considered a veggie sub. I do not understand how this could be a veggie sub when I ordered an Italian. She was rude to me and so I left. We are on social security and have always considered it a once a month treat to go to Subway. I guess that is out now. Just want to know What has happened to customer service?
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow people. Judging from some of the comments it's clear what the employee job pool is and why customer service is so lacking these days. READ what the OP wrote. It was DRIVE through. Kinda hard to see sandwiches being made from inside your car, don't 'cha think? So, you subway experiences are clearly not all the likely experiences others may have. And, your comment got 2 votes, showing yet more of the potential employee pool who simply don't have simple reading comprehension, and would likely put only cheese on an "Italian" sub with NO veggies.
Oh, and great for the poster who's dentures allow him to eat all those wonderful things. But, how is that relevant to the OP's complaint?
Regardless of the OP's good or bad dentures, the customer told the subway employee what he/she wanted.
Why defend this obvious lack of customer service? The Subway employee got it WRONG. And then the manager tells the customer what he wanted and ordered. How in the world of good management would a "manager" offer that idiotic explanation.
The customer comes back to complain that his/her order was wrong, and the manager tells the customer that what he ordered was a "veggie", when clearly they did not. The words "Italian" and "veggie" sound nothing alike. It's likely that the employee thought that's what the customer ordered, but the customer came back to explain that that was NOT the order requested. Proper customer service should have been to apologize for the mistake or misunderstanding and offer a refund or a new sandwich to the customers liking.
THAT would have been customer service.
These days it seems employees and managers are more about being right and proving their interpretation, then to actual serve the customer. It's a freaking restaurant. You don't tell the customer what they want. The customer tells you and you need to be clear and ask questions, and not guess or tell the customer what they want. God bless all of us, as we surely need it when we can't even get a freaking simple sandwich order correct without making it an arguable issue.
My little Brenda is always emoloyed!
You ordered an Italian?There is Italian B.M.T and Spicy Italian sandwiches and Italian Herbs and Cheese and regular Italian breads.They must have just thought you wanted Italian bread with cheese on it.
At all of the Subways I've ever gone to, you watch them make the sandwich. I can always stop them I if I see them putting something I don't like on it. It's kind of hard to mess it up if you are watching it being made.
employee unfairness
finally, I believe in always furthering my education and the managers have try manipulating co-workers in not attending school by not meeting schedule changes and treating us like we dont have any future at all. They have told all the workers that we are no longer allowed to change schedules or even put in a schedule change. I know that they are not required to do anything we asked for but can't they at least meet us halfway so that we can find a resolution. What am I suppose to do is let these people run the store downhill? I have notice regular customers have gone missing. Customers have felt like they are not treated right. the whole idea that the customer is right is no longer relevant. I no longer know how i am suppose to complaint about my work experience. I have tried talking to the managers but they seem to show no interest in my well-being.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work at subway...and today I got suspended for a week by my manager for standing up for myself. She raised her voice at me so i stood up for myself and now I have been suspended for a whole week just for upsetting her. She abusses her position as manager... amd the when she has a bad day she uses the employess she least likes as punching bags.
incompetant staff
Most of the staff are wonderful but there is a dark skinned woman who works here that makes the messiest and most sloppy sandwiches that you could imagine! I've asked her several times to take her time and do her job properly to which she constantly rolls her eyes and becomes defensive. Went to the manager who appears to be a useless push over. I will NOT be returning and will escalate this matter. Unacceptable and embarrassing for the declining restaurant chain.
The complaint has been investigated and resolved to the customer’s satisfaction.
That sandwich does look really gross!I thought it was chile relleno's when I first looked at the picture.
Maybe try ordering fewer toppings? My husband has the same issue, but it's because he gets a sweet onion teriyaki sandwich with spinach, jalapenos, tomatoes, sweet peppers, green peppers, onions, and probably some other things I'm forgetting...there's only so much they can fit in those 6 inches!
Not saying that's the case here, but it's something to think about.
rude to children
On Thursday June 28th, I was in the subway restaurant with my son. I was getting good him to practice ordering when it was his turn to order the man behind the counter was extremely impatient and rude. He was mocking my son because he wasn't giving him eyeecontact and because he was being indecisive. I yelled at the man behind the counter and he ignored me and continued to mock my son. I was so disgusted. What kind of customer service is this? I expect this incident to be dealt with immediately as it was a very bad experience for my 9 year old son. This is discaugsting behavior!
The complaint has been investigated and resolved to the customer’s satisfaction.
If I would have been that guy I would have kicked you and your stupid kid out.
dirty, rude and insulting
I went to cocoa beach subway (it is a subway/dairy queen) near state road 520 in Cocoa Beach on north Atlantic avenue. When I walked in my opinion it needed to be cleaner (in my opinion it was a roach motel). I grudgingly ordered a sandwich and had special conditions that they would not adhere to. the person I believe to be the manager said "we don't accommodate Jews!" All I wanted was to keep pork from touching my sandwich. So I left and went to the cape Canaveral subway. Again I believe it could be cleaner and again in my opinion was another roach motel. Again I was cautious about ordering, but did. They also would not accommodate my request and then the person I believe to be the manager of the one in cocoa beach appeared and they whole nastiness of the alleged cleanliness of the two subways made sense. The woman who may or may not be a manager of the two subways stated "get out ~ we don't serve f*cking Jews." This hate monger needs to be behind bars.
The complaint has been investigated and resolved to the customer’s satisfaction.
Subway In-depth Review
Menu Variety and Quality:
The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.
Customer Service:
Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.
Cleanliness and Ambiance:
The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.
Pricing and Value for Money:
Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.
Health and Nutrition:
Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.
Online Ordering and Delivery:
The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.
Franchise Support and Expansion:
Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.
Community Involvement and Sustainability:
Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.
Overall Customer Satisfaction:
Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."
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