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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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P
5:46 pm EDT

Subway rude employee

Subway on reassessed and Columbia turnpike employee named Jessica was very ride looks gross and very UN professional and not good at her job she looks like she has a disease . its gross the manager Chris he is rude and I will never go back there. He is very very rude and meson Jessica is very rude and doesn't wash her after she does anything she has holes in her leggings by the butt very u professional and gross will never go back to many flies never eat at subway in Rensselaer your better off at burger king

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D
10:36 am EDT

Subway savory rotisserie chicken cesar wrap

Would just like to know why you have pulled the wraps from the menu! They were available yesterday...went to get one today and they were pulled. Asked the girl working why, and was told, "I don't know. They called this morning and told us to pull them off."

Every time you put something on the menu that everyone loves, you pull it off the menu. SAD

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M
7:38 am EDT

Subway rude service

I walked into the Subway approximately 5:20 on Tuesday, October 18th, to get a sandwich and was greeted by a young woman, who's hat said Rachel, who proceeded to give me my sandwich along with her attitude problem, she was very rude and nasty., she appeared to be distracted by the next employees shift coverage, conversation and her demure changed

Maybe she should take, lessons in etiquette and customer service...

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K
4:53 pm EDT

Subway very rude customer service and bad attitude

When In To Grab a Sandwich and the Young Man Wouldn't wait t listen when we try to order he kept trying to give us something else then what we wanted, kept telling my wife what she wanted and she had to repeat thats all and he he kept trying to push stuff off on her she didnt ask for, we sat down and i went for unsweet tea and there was none, i asked him if there was any and he said ill make some, we sat there and so i decided to go ahead and eat, after i finished my meal i asked for a refund, and he said rudely that a Togo cup you can take it with you, i said to him i would of liked it with my meal and he said more rudely, you picked a bad day to come in then, i said i would like to speak to the manager, he called him and i spoke to him and told him exactly the way this happen, then the cleck got on the phone and i said i don't like your attitude, he ten says Get (like a command to a dog), and i said excuse me and he say, GET OUT, , there was excuses made the next day by the manager and assisted, no apology, no right the wrong, young man still there and he point his finger off camera towards me and my wife, No More Subways For Us, Thank You

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Wine Is Good
Wine Is Good
, US
Oct 16, 2016 5:49 pm EDT

If the manager said nothing, there you go.

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A
10:00 am EDT

Subway veggie delite sandwich

Ordered foot long Veggie Delite and it only had six (6) leafs of spinach on one 1/2 and seven (7) leafs on the other 1/2. All the veggies were very lite, had plenty of bread.

Your pictures show plenty of veggies on the entire sandwich.

Very disappointed!

Sunday, 10.16.2016 11:00am

Refund, send to email listed below:

[protected]@comcast.net

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J
12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Subway upside down sandwiches

Every Subway that I go to makes their sandwiches upside down, placing the meat on the top of the bun, instead of the bottom of the bun where it belongs. I'm sick and tired of telling them to make it correctly!If you're a customer, do you want an upside down sandwhich? Your answer should be "NO!"The policy needs to change! In order to make the sandwich correctly!

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JKWilliams
JKWilliams
, US
Sep 11, 2016 5:17 pm EDT

Just flip the damned thing over. See? Now the meat is on the bottom.

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C
9:45 am EDT

Subway rude and disrespectful behaviour

There was a woman working in there during lunch hours who was being unbelievably rude. My friends and I were standing back and talking, while deciding what to order. She then said "Are you guys going to eat or" and we at first were nice in turn and apologized. She went to the back and came back and said "Umm are you ready now" in a rude tone.

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R
4:40 pm EDT

Subway children working alone at night

I went into a subway in Colleyville tx there was one little boy in there working by himself ge looked lije he was no older than 16 yrs old. the lije was too long. for him to handle so just how old can you be working in a restaurant at sixteen with no management available in case something happens s that is crazy quit being ce as p subway and hire sopme people

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V
1v1meclubpengiun
, SY
Oct 23, 2016 6:55 pm EDT

16 is old enuff spel bettar or i dont lik u

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S
9:57 am EDT

Subway salad

I went into Subway while shopping in the Wal-Marts during my lunch hour...I ordered a Tuna Salad. They asked what kind of dressing I wanted and I asked for 2 Ranch Dressings. The girl told me that she had placed everything in the bag. When I arrived at work, I was trying to fix my salad and guess what - there was NO RANCH DRESSING...I called the Subway to ask about this and I was told that I could come back and get it. I work 20 minutes away...I could not go back and get my dressing and return to work in time to eat it...when I explained this to the girl - I was asked what I wanted her to do about it...I asked to talk to the manager and was told that he was not in at that time. I have called several times since Friday, July 29th and he does not ever seem to be there. Have you ever had a salad w/o dressing? I am not happy about this and feel that they should return my money.

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Update by sylvia pike
Aug 02, 2016 9:58 am EDT

not happy with service

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Why The Long Faces
Why The Long Faces
, US
Aug 02, 2016 4:57 pm EDT

Did you check the bag before you left? And who eats ranch dressing on a tuna salad? Yuck.

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J
7:46 pm EDT

Subway service

Today August 1st 2016, I ordered a couple of 12 inch sandwiches online for delivery. It gave me an estimated wait time of 15-20 minutes, so after an hour I called to check up on my order. A young girl that worked their assured me that the sandwiches were done and they were just waiting to be delivered. After another 30 minutes I called back to cancel my order and request a refund, it was the same girl who answered before and she said that the food left 30 minutes prior, I said that's fine but it did not arrive and that i just didn't want the sandwiches anymore. She told me she would contact her manager. 5 minutes later I received a phone call from Desire Sardena and was accused of yelling and cussing at her "girls". I did not yell I most certainly did not cuss, and I do not appreciate being accused of such things.

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V
5:10 pm EDT

Subway physical contaminant

I ordered a foot long Italian BMT and I found a piece of plastic in it. Although I believe it was only from the lettuce packaging, I was still displeased. I was enjoying my sub and had never had issues with the branch before, but now I am very skeptical and am questioning the quality of food that subway serves. I will be returning to the subway I had purchased the food from to inform them of the mishap.

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L
4:44 pm EDT

Subway subway customer service

My husband went to the Subway on 17th Ave and 36thst to purchase us subway sandwiches for diner, he ordered 1 foot long not toasted assorted and one 6 inch assorted, the toasted sub was toasted after everything was put on it .He was charged 23.00 he didn't question it because he asked for extra cheese. when he got home the untoasted foot long was toasted and the 6 inch was a meatball .He went back for two only to be charged again and created at the door by a staff member picking his nose yummmmm how appetizing .I'm don't know what else to do but inform you of this situation, we will not be back.
Thank you Lorna Steers

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N
11:07 am EDT

Subway salad ordered... with subway app... charged but told my order was not received.

Okay, since I have not received any response, since relaying my issue with you, I am assuming I am being ignored. I was charged $5.75 for a salad that I did not receive. So, now …which agency should I be complaining to? If this happened to me (Due to your app/franchise) then I am sure there are others like me, that have paid for something they never got…. I have sent you enough information for you to confirm this……consumers don’t deserve this …. Being deceived……I will be continuing this issue, but not with’ subway’

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A
5:52 am EDT

Subway chopped salads

I always go to subway for my salads because I love the fact they are all chopped and this makes it easier to eat and everything is mixed well. I went this week for a salad and the worker rudely told me they don't chop the salads anymore. She wouldn't give me a reason why and was rude in her service. Just for the record, now that these salads are like any salad anywhere else I will not be going to subway for my salad anymore. I can get one just a good and cheaper elsewhere. The fact that they were chopped was their biggest appeal.

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C
3:23 am EDT

Subway manager's unethical behaviour

I visit this place every day, Store #52090-0 located at 7857-A Heritage Dr, Annandale Va, 22003 on 6/15/2016,

Day before the incident Clerk named Karina prepared my usual sandwich with something new called feta cheese after of course I asked her if that was not gonna be any change on the price, well was not any difference or inconvenient mentioned from her at all, as usual I ate an leave the store,
Next day Carla another employee work in my sandwich at the time she ask for the kind of cheese I want, I told her same as I got a day before feta cheese, politely she explained to me pointing at the new sign explaining to me that feta was only for the Mediterranean Collection! at that moment she help me to realize the difference, no problem I said provolone is ok but I mentioned that employees should know about changes or new features because day before Karina mistakenly serve to me with that ingredient for lack of knowledge or not to be trained accordingly I added that this could cause to somebody else confusion, well seconds after from the preparation area this Lady named Saida who I boulive is the manager jump on the conversation with different conclusion telling me that I should know in advance about the cheese, and based on her knowing that my brother works in a Subway a swell I was suppose to be aware already about the feta cheese, how come she knows about my whereabouts, I got upset immediately and raise my voice, I asked her twice for her name in order to open a complaint and she rejected it twice, this time I had enough for previous incident with the same Person (Saida) on previous incident,
The principal manager was present Mr. Eka,
I was at the store with a Friend someone that I feel a lot of respect, I invited her into the store and during the preparation Mr Eka respectfully ask me if I was a God believer, I took it right from Him because I usually pray before eating, and again before I answer to him this lady (Saida) respond to Mr Eka that I was an atheist adding few more reasons for my supposedly inclination,
To know that I'm from other country gives no one the reason to make any comment about it, I felt frustrated and humiliated and I didn't say any thing because my friend's presence but day after I went to the store and told Mr Eka about My discomfort I asked him to do something about it, If he did or not is out my Knowledge,
I live few blocks from this store and I love the food is served, from my sincere consideration hope you take this case as a serious matter, If necessary I will escalate this situation to a corporate level.

Please for further communication use this e-mail [protected]@hotmail.com

Regards,

Carlos,

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M
5:22 pm EDT

Subway does not accept any subway coupons

The Subway in Edison, NJ on Inman Avenue inside of Inman Shopping Center had consistently told me they do not accept coupons on the mobile devices that are sent via text message. Now they are telling me they do not accept any Subway coupons. Can this accurate and should I contact Corporate as can a Subway say they do not accept any Subway coupons period?

Subway
1113 Inman Ave
Inman Grove Shopping Center
Edison, NJ 08820, USA

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Wine Is Good
Wine Is Good
, US
Jul 01, 2016 8:15 am EDT

Yes they can refuse to accept coupons if they are a franchise.

P
P
ProudCanadian
, CA
Jun 25, 2016 10:08 am EDT

terrible service, very rude! I had to wait 5 minutes to order but I was the only customer there. The employees were too busy chatting then they gave me attitude when I said I was in a hurry and wanted to order

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S
8:15 am EDT
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Subway subway coupons

As I was about to press Redeem on a coupon that I received via text message, which btw I get all the time for some reason and was about to use one for the very first time when the guy at the counter in the store told me we don't do online coupons. I went on to explain that these are daily coupons that subway sends me and it needs to be redeemed in front of the cashier but he kind of ignored me and gave a very rude look as if I was asking it for free. It was kind of embarrassing and I will never go to a Subway again and for the sake of God stop sending people offers in messages if you cannot give them.

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Wine Is Good
Wine Is Good
, US
Jun 09, 2016 5:42 pm EDT

Those coupons can only be used at a corporate store. No franchise has to accept them. Just ask if they are a corporate or franchise.

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T
8:33 pm EDT
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Subway rude manager

On 5/10/2016 I was at a subway in Wal-Mart I ordered a medium pop that was fine but then the manager (a young kid) asked if I wanted CHERRY THIES I said no thinking he was joking I said I wanted a blond, bruenet, and a red head he cocked a attitude saying he didn't appreciate me using that language in his store I appoligized for it and left I turned in a report to subway and just got off the phone after a report was filed with the police department I think the need to look at there employee yes I know it is wrong for what I said but opened it with can I get you cherry thies but anyhow I just won't ever go to subway again thanks to all for reading

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12:51 am EDT
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Subway Rude owner Chiang mai, Ruam chok branch (store number 61366), Thailand

I left feedback to "Tell Subway" on the internet (supposedly anonymously). Instead of addressing my feedback by return email, the owner of the franchise figured it was me and approached me when I came into the store and went on to make a scene in front of everyone and refused a free cookie as stated in the "Tell Subway" promotion.

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P
9:29 pm EDT

Subway No Bread, No Bowls!!

Earlier this evening after 8pm we (Me & My sister ) stopped in to get a bite to eat, I felt nervous & jitters . we were coming from a business appointment the last time I had eaten was around noon. The young girl behind the counter had a n unpleasant tone and said there was no bread to make sandwiches so like the others I walked over to the Dunkin Donuts line and stood next to my sister she was getting donuts & coffee. I needed something more filling so I went back over to the subway area and asked for a salad and the unpleasant young girl said they're out of bowls... I was experiencing a headache feeling faint, so I asked please I need to put something on my stomach may I have slice of turkey she gave me 4 slices of ham she threw them in 3 sheets of sandwich wrap paper and charged me $4.58 I said for this amount may I have cheese in her unpleasant tone she threw 1/2 slice on the paper wrap . because of this horrible experience I will tell all of my friends, nieces, nephews & coworkers Don't go to Subways! They don't know how to treat customers! She should have closed down or been willing to satisfy each customer I wish I had told her behind something's because a few on the D&D line was hoping the black woman would, but no this Nubian woman will tell all don't spend your $$ with Subway's ! Nubian Sister NY

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Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

Subway is also known for its affordability. The restaurant offers a range of meal deals and promotions, making it an excellent option for those on a budget. Additionally, the restaurant has a rewards program that allows customers to earn points and redeem them for free food.

Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

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Contact Subway customer service

Phone numbers

+31 205 317 300 +61 732 530 201 More phone numbers

Website

www.subway.com

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