Complaint Rating:

Company information:
Subway
Mishawaka, Indiana
United States

I would first like to take this opportunity to thank all of those people who do care about the person behind the counter. Also, those of you who are using this site for it's intended purpose. However, seeing as how I still have a complaint, I'm going ahead with it.

I would like to complain about bad customers. I work at a Subway that operates in a mall food court, and have been working there for nearly a year now. I've seen some good customers, but more often than not, people are just plain rude. I know that I'm supposed to be serving you, but I'm not a slave, and I am most certainly not lower than you, so don't treat me or any of us as such. We work harder than you can imagine, and we don't need your attitude.

Just because we make a mistake doesn't mean that we're incompetent. We're only human. We aren't the ultra-super-robot-sandwich-machines that people think we are. Our sandwiches will NOT come out looking like the image, and we can't tell if you're saying "light mayo" or "lite mayo." And we don't have any control over the bread, okay? Our managers are supposed to make it when they open the place, so if it's hard or looks burned (which it ISN'T) it's their fault and not ours. We're just trying to do our job.

It is harder than you think to make sandwiches and keep our store clean than you think. Especially on a busy day. If you come in at 7:30 PM, and our area is a mess, it's not because we're slobs. It's because we have such a heavy workload that we can't keep the place clean and work at the same time. And our manager only schedules two or three people a shift, and one person for the night shift on all weekdays but Friday. So it isn't our fault we don't have enough people.

It doesn't matter what side of the bread I put the condiments on. I don't care if you only want veggies on the bottom, with mayo only on the top and ranch on the bottom. THE SANDWICH IS GETTING CLOSED ANYWAY. Stop freaking out over mistakes.

We are working as hard as we can, and most of the time just want to get you through line so we can close on time. Please, please, PLEASE don't ask what our Five Dollar Footlongs are when there's a BRIGHT ORANGE SIGN not two feet from your face.

If we say we can't make a sandwich, we can't make a sandwich. All of the sandwiches MUST be the designated sandwiches. That means NO, you CAN'T have your turkey-salami-tuna with extra shredded cheese. Also, only seven of the Five Dollar Footlongs will be the same everywhere. And the amount differs. Chicago has eleven, we have eight. Live with it.

Thank you for your time. You might start saying stuff about 'the customer is always right, ' but to be honest, the customer deserves the bad service he or she gets 99% of the time. Here's the deal: you get off your high horse and we'll be more civil. It isn't that hard. Just because you earn 35K a year and we work for minimum wage does not mean that you are working harder than us, or are better than us. We just want a little respect.