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Stub Hub Complaints - Mike Manning

Review all Stub Hub complaints

Stub Hub
Posted: 2008-08-05 by Mike Manning  [send email]
Mike Manning
Complaint Rating: 100 % with 2 votes
Company information:
Stub Hub
unknown
unknown, California
United States

I posted four concert tickets I wanted to sell on their website. Stub Hub contacted me and told me there was a buyer who wanted to buy my tickets. They told me to send the tickets to them(Stub Hub) and they would send me the 200.00 dollars I wanted for the tickets. I sent them the tickets. I never received the money from them. When I asked Stub Hub where is the money they told me they never got the tickets which is a lie. I sent it Fedex. Stub Hub is a company of thieves, garbage and crooks.
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More Stub Hub complaints
Stub Hub - Fraudulent Practices/Not able to contact Corp. Office
Stub Hub - No Customer Service
Stub Hub - Canadian Buyers BEWARE
Stub Hub - Bait and switch
Stub Hub - Bad customer service
Stub Hub - Misrepresentation/false advertising
Stub Hub - Rip-off!

Comments

 Sort by: Date | Rating
 135 days ago by   kdilkington 0 Votes
I have to vent my frustration with StubHub too. I was using the site for the first time and purchased tickets to the Red Sox/Tampa Bay Rays game at Fenway park as an anniversary gift for my parents. I managed to go through the entire order process unaware that the tickets had an obstructed view (meaning that there's a giant pole in front of the seat). When I learned about this through the confirmation email, I called them immediate asking if I could have the order canceled or exchange the tickets for something else for the same game. They simply refused to do anything to help me and said that I was stuck with them. The manager was rude and even said in his own words "too bad, it's your fault" - which isn't even true because I never did see a disclaimer indicating that they were obstructed during the order process. If I did, I wouldn't have bought the stupid tickets - and I wouldn't have been calling them right away to exchange them! I'll never use their website or recommend them for anything ever again. Terrible, terrible company!
 138 days ago by   BHenny314 0 Votes
I wish I had read these reviews before I was here to post my own. NEVER use STUBHUB. Lieing, decietful...how else can I put it? I bought 4 tickets to Mamma Mia on this site. Apparently telling the truth about where the tickets are is not part of the the Stubhub policy. I bought tickets that clearly stated center stage. The seller even wrote center in all caps. Turns out the tickets are side left mezzanine, a side view of the show. Stubhub claims that the listing was posted within their parameters and is therefore valid. Don't rely on the seller comments. That is what got me into trouble. They refunded the Stubhub fee, obvious admission of guilt and gave me back the shipping fee...another rip off. $11.95 to mail me 4 pieces of paper. Ha! NEVER AGAIN
 211 days ago by   ryan 0 Votes
I just had the same issue that you had with playoff hockey tickets. The tickets were returned to me the day the event took place and since I was out of town I couldn't use them or sell them to someone else. The kicker is that they didn't even notify me the guy was sending them back. I didn't find out until 3 days later when I returned and the tickets were on my doorstep. I then had to call Stubhub to find out that they say it isn't their responsibility but that they also charged me another $120 for replacement tickets. So I ate 2 $90 face value seats and was charged another $120 because some guy had buyers remorse and Stubhub says it is my fault.

If that isn't bad enough. The customer service rep was the rudest CS rep I've ever ran into. He refused to give me his name after I asked for it. He also said he didn't have an employee number. He laughed at me, mocked me, and refused to let me speak with his manager. After 30 minutes of asking to speak with his manager he finally put one on the phone. His manager gave me the name of the rep and I asked that they review the tape of the call. I hope this dude loses his job.

The CS Reps name was Mark and the manager was Ben. They are from the Rochester, NY office.

Has anyone ever made any progress with getting an issue resolved with Stubhub? They are not willing to take any responsibility.
 265 days ago by   Richard 0 Votes
I went on-line to purchase tickets for Billy Elliott by doing an internet search for "Billy Elliott." I reached a site that sold the tickets. There was a logo for "StubHub." I purchased six tickets and it is reflected in the confirming email that I received as follows: Price per Ticket: $119.99
Quantity: x 6
____________

Subtotal: $719.94

Service Fee: + $71.99
Shipping Services: + $11.95
____________
Order Total: $803.88

In fact, when I got the tickets the face value was $41.50 per ticket. The $71.99 "service fee" was misleading because that is actually the service fee for EACH TICKET. I went back on line and there is, IF THE SCROLL DOWN, a notice that "You are buying tickets from a third party...Ticket prices are set by the seller...and may differ from face value. ALL SALES AND BIDS ARE FINAL. No refunds..." There is a web site specifically for Stub Hub with frequently asked questions, but I never saw that site and there was no link in the page the advertised Billy Elliot and where I made the purchase. My credit card company said they receive many complaints regarding StubHub, but there is nothing they can do. At the very least, it is misleading to sell a ticket without informing the purchaser of the face value of the ticket and I am sure I am not the only consumer who believes they are purchasing tickets at face value. I work on 45th/5th Avenue and I could easily have gone to time square to purchase tickets for an April 24, 2009 performance. To pay a $71.99 service charge for a $41.50 ticket (of course that's extra) is outrageous. I lost $431.94 on this scam. Anything you could do to help me recover this would be greatly appreciated.
 367 days ago by Dale Hammerly  [send email] 0 Votes
Any one who uses Stub HUB is asking for trouble.
I was a victim of their unfair business practices.
I had just sold a pair of tickets to the Wash-Giants game Nov. 30th because I could not go.
Now when you sell tickets they say you are responsible providing the right ones. Which I did.
Well the buyer didn't like them because they were not the best of seats. And according to Sub Hub since they were rejected and I "should" have decribe the seating better I would be responsible for the 276.00 extra charges for the nicer seats. And now I see a 276.00 charge on my credit card. A rip off? I should say so.
So I say no one should do business with the likes of Stub Hub. I will be contacting the FTC, The Attorney general and Fox news about this.
and anyone who wishes to contact me to start a grass roots organization to get rid of them are free to do so.
 377 days ago by Debra Huron  [send email] 0 Votes
Can't we get a lawsuit against these theives!!!??
 402 days ago by Coloradojimh  [send email] 0 Votes
http://stubhubsoldmeinvalidtickets.blogspot.com/

Why The StubHub Guarantee Doesn't Work!

Here is why you cannot use StubHub when purchasing premium tickets for a client. Despite this promise

We Guarantee:
You will get your tickets in time for the event.
Your tickets will be authentic and valid for entry.
You will receive tickets comparable to or better than the tickets you ordered, or your money back.
You will be refunded if the event is cancelled and is not rescheduled.

Do you really want your important client turned away at the door when they sell you invalid tickets?

Do you really think they will locate comparable tickets for your client, right behind home plate? Didn’t you brag to him that “you” located these tickets because he or she is a valuable client?

Do you really care about the “or your money back” guarantee? No. You wanted your client to enjoy a special event.

Will your client be your client after this disappointment? No. He will however, tell all his friends about you.
 410 days ago by Jim  [send email] 0 Votes
Stubhub sold me invalid tickets belonging, to James Manfredonia of NYC, to was on September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? No answer. Oh - they did send me a $200 credit. The cost of my trip exceeded $4k I do plan to submit a complaint to the NY Attorney General’s office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AG’s political fund.
 431 days ago by Jack Shifrel  [send email] 0 Votes
My experience with Stub Hub was terrible! I would never use these rude, deceptive thieves again & urge anyone reading this to beware of their nasty attitude and unprofessional business practices. Stub Hub's order confirmation states clearly that if you have a problem with your order, you should notify them immediately and they will assist you. When I asked Andre, the rude "manager" I had to deal with, how he planned to assist me, his answer was that he would assist me by telling me that they have an inflexible policy of no refunds!

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