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Big Lots review: broken mechanism 89

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Author of the review
12:00 am EST
Review updated:
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I bought 2 Stratolounger recliners, XP 3-7699, of which I was told that the mechanism was guaranteed a life time. One of the chairs needs a new mechanism, but I can't find Stratolounger to get the new mechanism, and I was wondering if you could help me find a place to repair them or for us to get a new mechanism?

I live in the Cincinnati, Ohio, Northern KY area.

I would appreciate any help.

Thanks, Terry

89 comments
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Carolyn Lawrence
, US
Apr 02, 2023 1:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The cart rack in the parking lot was not bolted down and was blown across the parking lot and slammed into the side of my car causing damage. The store manager said they have a video of the incident from the store camera.

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Vivian Barrios
, US
Oct 11, 2022 1:02 am EDT

I purchased the above 7/26/22. Within weeks it was tilting to one side.

What kind of warranty does this come with?

It hasn't even been 3 months and it is tillted to one side.

I purchased it at Big Lots store #4224. [protected]

This was not cheap it cost $427.99

I can send pictures of recliner and /or receipt

my email is vivianbr44@gmail.com

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MaryBobeck
Donora, US
Aug 16, 2022 4:26 am EDT

The loveseat recliner quit working and broyhill and big lots dont want to honor the warranty or the extended warranty just keep telling me that a replacement isn't available.

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Stephanie N Barry Mills
, US
Aug 31, 2021 7:50 pm EDT

I bought this recliner from big lots and a little over a month later the board under the seat broke. My husband needed it because he needs hip surgery and it broke and big lots would not refund it.

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Simone45
, US
Sep 11, 2020 12:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In response to post Aug 2020 if you have not found the information about manufacture I contacted Big Lot due to all the bad reviews I've read and was interested in Stratolounger Air Flow. They told me the manufacturer was Franklin http://franklincorp.com/product-category/recliners/view-all-recliners/. From reading Franklin's Q&A all issues are handled by dealers. Please check website for further information.

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Amandasan
, US
Aug 26, 2020 10:17 pm EDT

Stratolounger recliner handle release breaks within a year. Don't buy your recliners from Big lots. If you do, get the extended warranty for $40.00. They will give you a gift card for your purchase price. Looks like the manufacturer went out of business and you can't get replacement parts. . That Sucks!

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Missy2019
, US
Dec 11, 2019 12:28 am EST

The main store manager breath was bad on alcohol. This was Dec 3rd 2019. He was about 6 ft. Probably in his fifties and Brian was his name.

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Natalie Braxton
, US
Jul 22, 2019 6:48 am EDT

Purchased couch about 4yrs ago and the fabric is flaking off. Is there anything that can be done to fix this?

Thanks,
Natalie Braxton
nataliemi2000@yahoo.com

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Bird bath
, US
Jul 07, 2019 10:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The solar and light does not work . bought it in cda idaho . i tried evey thing . through the box away and husband does not have the receipt. I would like to at lease buy one. Driving is hard to do as of our age to go to cda.
Thank you
Pauline mills e-mail : pauline.mills@gmail.com

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Bird bath
, US
Jul 01, 2019 10:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had already filled this out

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Tammy McCowon
, US
Apr 16, 2019 1:49 am EDT

Psycho Psycho jellious fat [censored] who's as hateful and spiteful without any self pride and horrible customer service

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, US
Mar 11, 2019 8:25 am EDT

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Courtney Green
, US
Jan 22, 2019 5:09 pm EST

PLEASE READ:
The Store Manager here is harassing employees on the job which is unlawful and discriminating in the business world. The Store Managet is causing employees to quit because of the harassment. Someone please do something. They are not helping the Store succeed with the unprofessionalism and giving Big Lots a bad name.

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Matt Griffen
, US
Jan 22, 2019 6:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am putting a complaint in because the Store Manager at this Big Lots is Harassing the employees and using foul language straight to their faces. I thought Store Managers are suppose to motivate their team and not discriminate them in front of customers. I hope this is taken care of before they give Big Lots a bad Reputation.

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Courtney Green
, US
Jan 12, 2019 2:18 pm EST

PLEASE READ:
The Store Manager here is discriminating against other employees and making them quit. Someone please do something before They destroy the Store and gives Bigslots a bad Name.

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Matt Griffen
, US
Jan 14, 2019 12:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My complaint is that the Store Manager at this Big Lots is harassing the employees and discriminating them by calling them crude names and is using fowl language to their faces. This is unprofessional in the business world and should not be taken lightly. I hope someone will take action soon before they give Big Lots a bad name.

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Linda39
, US
Nov 26, 2018 3:11 pm EST

I bought a stratolounger from Big Lots last year 2017 just before Christmas in June the right arm of the chair broke away from the seat. When we turned the chair over to see if there was a way to rejoin the parts a piece of wood fell out.
I would like to have the chair repaired because the chair is still under warranty. Is there a way to contact the manufacturer?

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Kara Dodd
, US
Nov 19, 2018 7:37 pm EST

The mattress is absolutely horrible. The sides are sinking in and my back is on fire. The middle of the mattress still has it's original build, which makes my bed lop sided. The box spring is just as bad.

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Jongal50
, US
Oct 23, 2018 2:59 am EDT

How come as big as BIG LOT STORES are there are no electric scooters for customers that are handicap

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Clanton Alfonso
, US
Oct 21, 2018 2:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Former employee trying to get final check. Having problems getting my final payroll check. Each department I speak with pushes me to someone else. No cooperation.

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Leslie Hawkins
, US
Oct 14, 2018 9:23 am EDT

Was threatened by employee that she would whoop my [censored]. This was done in Big lots store she got up in my face and told me that. I called police they came to store I filled out a report and called your corporate office have yet to hear back.

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Amanda Fridel
Milford, US
Oct 15, 2018 3:15 am EDT

I worked for Big Lots during their remodel and the manager named Shane was rude and a bully hard to work for very impolite.

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Rochelle Allison
, US
Sep 01, 2018 11:32 pm EDT

The manger store#4315 her name is Brenda. She allow the lines to long when asking her is she opening replay No. Another time she will ignore you. She is not management material.Her face is not friendly. You would rather stand in a longer line than go to her. She's not a people persons . if so she's in the wrong line of work

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Clanton Alfonso
, US
Jul 12, 2017 1:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Having difficulty receiving my final payroll check. No department will call me back, or give me any information why they can't send me my final check especially payroll department.

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Dlph0915
, US
Nov 09, 2016 4:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We purchased two stallion up recliners... within a couple of months the store replaced one due to the feet not going up and down now the second one has broke and cannot find any information on new parts or how to have fixed. I like the chairs don't want to get rid of them

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KellyMcKinney76
, US
Nov 02, 2016 1:40 pm EDT

Broken mechanism on recliner. I tried to attach the address for Stratolounger

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KellyMcKinney76
, US
Nov 02, 2016 1:37 pm EDT

I purchased a recliner for my dad and the mechanism doesn't work properly. I still have the warranty card- no phone number but there is an address. The recliner mechanism is warrantied for 5 years, springs, fabric, cushioning, leather, and all other finishes 1yr. (Some states don't allow restrictions on warranties so it as depends on that) the address is :
American Furniture
604 Pontotoc County Industrial Park Rd.
Ecru, MS 38841

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Said Abdullah
, US
Sep 05, 2016 5:49 pm EDT

I am disappointed to see so many negative complaints concerning the Stratolounger Samson Chocolate Big One Recliner because I am having the same problems with mine!

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Gail Strejc
, US
Jul 13, 2016 9:07 am EDT

I bought two of the Stallion Snuggle up Recliners, my friend bought one at about the same time from Big Lots. One of mine broke last night after having it for five months, I contacted her, hers broke in the same way. The was a pop sound and then the seat seem to lower and it broke. We are both older, and not jumping up and down on the chair. Five months, even though it is economically priced is a rip off. I am not sure how to proceed. Ideas anyone, can it be fixed at home, my boyfriend is fairly handy that way.

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BlondeBetty
Waterloo, US
Mar 02, 2016 3:59 pm EST

American Furniture Stratolounger Review. In October 2015 I spent $1700 on a reclining sofa and Stratolounger reclining chair at McGregor Fruniture store in Waterloo Iowa. Upon arrival in late October the reclining mechanism was broken. I went to the store and by the time the came in January there is nw a wear hole in the back of the fabric, they ordered the parts to fix it, By Jan 2016 my 3 month old chair also has the stitching unraveling and now the sofa arm is broke.. Mind you I am a professional single woman without kids or a man living here. My 3 month old $1700 investment is worthless. Mcgregors is worthless at helping. I am stuck! BUYER BEWARE

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Bella Devine
, US
Dec 28, 2015 9:11 pm EST

Wow! Thanks for the information. This really saved me some serious frustration. Thanks to everyone for posting!

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Rick Whiteside
, US
Dec 18, 2015 11:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

The spring on the left side had the hook break off... The foot rest mechanism not working and locks up! Trying to contact customer service... not waiting past 20 minutes... Just happened yesterday... Love the leather recliner other than this part. Please contact me at rdwhiteside01@gmail.com

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Barbara 67
, US
Dec 06, 2015 4:25 pm EST
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I just got rid of a Stratolounget that was great for 10+ years until the leather corroded. But I bought it from Macy's, which no longer sells this brand. I think that the Stratoloungers now being sold at Big Lots are made by a totally different manufacturer than they used to be and I haven't read one positive review of the new ones. I almost went to Big Lots to get a new Stratolounget but I was skeptical because the price seemed too cheap for a decent chair. Avoid Simmons Baron from Sears, too, as the back won't hold in a reclining position (brand new chair). I am returning it and exchanging it for a Lazy Boy.

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Sherri Panchaud Onorati
, US
Nov 21, 2015 11:39 am EST

Just bought a Stratolounger on Thursday for my husband for Christmas to be delivered in Dec. After reading these comments, I'm heading back down to Big Lots to get my money back!

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April Lynn Ericson
, US
Oct 09, 2015 11:45 am EDT

We bought two Stratoloungers in December 2012. The mechanism to recline broke off one one. Doesn't appear to be metal, just a very hard plastic. I called the number someone provided but the number says its no longer working

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Myra Rogers
, US
Sep 02, 2015 9:50 pm EDT

I bought this chair at Big Lots the first of April 2015. I got it because it was so comfortable and I was having foot surgery. It was great. So, so comfortable. It got me through my recuperation period. The foot rest was impossible to put down with my foot in a boot, but I still enjoyed sitting and lounging in the chair. Last week the part that holds the springs splintered in two. All the springs came loose. There is no way to fix it. It is sitting on the curb waiting for trash pickup. I almost cried because I have to have to surgery again and now I don't have a comfortable chair to recuperate in. I looked at the tag that came with the chair and it said to contact the people I purchased it from. I talked to BIg Lots and they were less than helpful. I sent them an email and am still waiting for an answer. I almost want to buy another one but $400 is a lot to pay for 3 months of use.

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Albundy61
, US
Aug 19, 2015 10:55 pm EDT

A big/tall recliner. What a POS. Mine lasted about one month and I'm only 240 lbs. Hard to believe it was made in America. Never again.

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Greg Epley
, US
Aug 13, 2015 12:08 pm EDT

What a joke. Stratalounger bought at big lots and the bottom springs pop, staples poking out everywhere. But the spring that controls the foot reclining mechanism is broken and stays open. Very disgusted. Bought it for health reasons and wish I had seen these posts. Will be calling Big Lots in Owensboro, ky. Will follow up later. Not sure how to replace spring or fix this junk. Any ideas on schematics would be helpful. Greg in Indiana. Epsisme@gmail.com

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Michael Harden
Louisville, US
Jun 07, 2015 1:29 pm EDT

I bought the Stratolounger last year and iy has broken. I didn't have it very long before it broke. Foot rest stays out all the time . I can not find the receipt for the recliner. I bought it from Big Lots. Do not purchase this recliner, like throwing your money away. I wo uld not buy anymore furniture from them!

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Bob Hishaw
Kansas City, US
Mar 16, 2015 3:14 pm EDT

My PA-25459 has been a comfortable chair for a long time. I am not disgruntled but My problem has been breaking the single bolt on either side that holds the arms in place. After replacing them both once (not an easy task) they broke a second time and I delayed replacing them. Sagging arm doesn't support seat and allows lumbar area to sag. In my case it caused or contributed to a very painful sciatica attack. I replaced them a second time and problem went away (so far). Now the box connection with 2 bolts, at the end of the bar opposite the lever is failing. I have installed a pipe clamp around it but don't expect that to last as the metal box end is torn about 60%. Can I find a replacement bar?

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