Hi, same story, just a different person. I called and demanded to speak with a manager or someone in authority after I too got the automated service that claimed I went over my allotted data service. The "manager" (who by the way did seem to have a sense of what she was talking about) stated that their 'unlimited data' plan changed in March of 2013. You only have 2.5 gigabytes of data each month and when you go over them, they suspend your data plan. She actually said "you've abused your data service, so you are suspended until your new cycle date". I was shocked, firstly to be called an abuser, secondly because I had no knowledge of the limitation on the data service plan when they clearly are still selling the product as "unlimited"...it is not!
I did report it to BBB (Better Business Bureau).
I asked if they notified their customers that the plan had changed and she said "no, we don't have to." How lovely?
I checked around and found that most 'unlimited' data plans...are NOT unlimited.
This is such a rip off to consumers
Bend over and insert.