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Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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11:04 pm EDT
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Straight Talk Wireless straighttalk lies scams and steals your money!

Original request:

Let me start by saying that I have never in my life encountered so many problems with any service provider EVER! Over the last year I have been lied to, hung up on repeatedly, and been promised things that never came true. Your employees are by far the most unprofessional, unreliable service reps I have ever had the displeasure of dealing with. I have read countless horror stories from customers like myself and today you will hear another one. Last year (May 2012) I decided to purchase one of your Samsung Straighttalk Flip Phones. Not long after purchasing, the phone itself stopped making and receiving calls. I was then forced to spend entire days on the telephone with your customer service reps only to be promised the issue had been resolved and find myself calling again countless days later! I was made to program hundreds of numbers into my phone for hours at a time! I was then promised 1 full year of service by a manager who lied to me in order to get me to complete the exhausting task of reprogramming the phone! Needless to say i received no more than 2 weeks of compensation on a phone that had cost me weeks of time and hard earned money! I should have sued then but i didn't. Now less than a year later I've encountered even more problems from a company I had been so loyal to... Last month (April 2013) I purchased a straighttalk sim card for my Iphone as well as an unlimited data plan. I called and had the cell phone and service card activated with no problems the entire month. Last week (May 2013) I tried calling to add more airtime to my Iphone and was informed, only after purchasing a non-refundable card, that the $30 airtime cards were not compatible with the Iphones and, that even though there is no mention of this on the card itself, I would need to purchase another card for an additional $45! This is an outrage to think your company sells items in Walmart that fail to mention something as important as this! Here i am again less than a year later being lied to and feeling taking advantage off by your company! But wait it gets even better! After argueing with management, about the false advertising your company engages in, I was promised my $30 would be upgraded to unlimited usage for the month due to this error on their behalf. After spending another hour on the phone I was told my account (which was just activated in the system 1 month prior) could not be found so therefore i would have to wait 24-48 hours for them to track it down and activate it! This is the second time i have been told to go without service in the last year and to me and so many others this is plain and simply unacceptable for a service I had already paid for! I was then hung up on by a member of management and forced to revert back to using my old Samsung Flip Phone for the next 5 days. 5 DAYS LATER: Today May 14th, 2013 I called back to straighttalk due to more problems I had been having with their service and also to check the status of my account in hopes that they had in fact located it so i could finally go back to using my Iphone with the straighttalk sim card and service plan i had purchased. Not only did the manager I spoke with days earlier never create a ticket before hanging up on me, they had no record of me ever calling or being promised cell phone service for my Iphone! Alast we are getting close to the end of my nightmare! I spoke with a manager who agreed to uphold the original managers promise to refill my Iphone service for the month! She disconnected my old Samsung Flip Phone and claimed to reactivate my Iphone. Alast had come too soon when dealing with straighttalk customer service reps! Hours after calling and being promised a working Iphone neither one of my phones were working! Can this nightmare get any worse? Im missing business calls and couldnt even call for help in the event of an emergency! After giving them hours to correct the problem I contacted customer support through email online. I was written back back by someone who would not leave there name stating in order to correct the problem I would need to call straighttalk customer service back on the phone. Did i really just email customer service and the only help they could offer me is to advise me to call customer service? What the hell is wrong with you people!? I will end this email with my phone number, sim card, and one simple question...Why would I ever want to do business with a company like yours again after receiving nothing but lies and empty promises despite my faithfullness to you? Scott

THE FOLLOWED UP BY TELLING ME THEY WERE PROCESSING MY REQUEST. WHEN I RESPONDED THEY EMAILED BACK STATING MY TICKET WAS CLOSED! DO NOT BUY! THEY WILL STEAL YOUR MONEY AND LEAVE YOU WITHOUT A WORKING PHONE OR SERVICE!

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3:00 pm EDT
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Straight Talk Wireless piss poor customer sevice

last night I tried to buy a new phone and service plan from straighttalk, the phone i have the screen quit on, so i called straighttalk told the man I wanted the lg220 and an unlimited service card, I told him I needed to add the card now, and then send me the phone, and when i get it I will transfer the service to the new phone, To those of you who read, speak and understand english this sounds simple doesn't it ? Well you would be wrong, the guy sells me the card first, and then when he goes to sell me the phone tells me I have to buy another service card because they only sell them as a bundle! I said now wait a minute I just bought the card, and I told you what I wanted when I called, Well he wouldn't even try to do anything so he sent me to his supervisor a guy named jay-z, who also told me sorry but he could do nothing about it! So Again today I call to straighten this out, and started with aCarlotta who didnt understand so she sent me to her boss stephanie, who didn't care and sent me to operations manager sylvia who thought the best way to handle this was to shut off my service and send me refund, and they can keep my phone number ! I have never in my life dealt with a company who cared less about customers, and whats really sad Is I have been happily paying this company for years
never knowing how little they care about customers

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david cantrell
williamston, US
Mar 29, 2011 12:31 am EDT

cant set up my email on my phone have tryed more then once they first told me to put my email from my computer in and i did that it comes back to me and tells me it cant connet i even tryed to change the email but it didnt work if u say i can use it then why lie set me up a email my phone is [protected] my email is cantrell8692@att.net

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linda arthur
gladys, US
Apr 28, 2015 6:09 pm EDT

Straightalk took money out of my account twice on hold for a hour and twenty minutes still do not have the money back in my account.

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unabhome
Mancelona, US
Apr 21, 2011 11:15 pm EDT
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I am sick off the texting i get from straighttalk, sometimes 5 an hourto get me to let them take my payment out of my bank account.i buy my time at wal-mart and that works for me.I text them back to stop sending messages and I will get 3 or 4 in the next 15 minutes.

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meredith3
st.pete beach, US
Dec 22, 2009 10:09 pm EST

I bought a straight talk phone and plan from walmart. i am on my thrid phone becquse i cant get the web browser and they will not fix it . i should go to metro pc meredith hochstetter

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JeffRushin
Chillicothe, US
Jan 25, 2010 3:36 pm EST

Wal-Mart has no accountability either -- they won't refund just refer you to Straight Talk Wireless customer service which is a joke. I have emailed, called and written. No resolution yet. But they have no idea how persistent I can be and I tell everyone I know about my problems -- including you all!

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JeffRushin
Chillicothe, US
Jan 25, 2010 3:34 pm EST

Into my third month of using Straight Talk when my browser quick working. They don't have an answer how to fix it. They are just escalating it to a supervisor -- sick of calling Asian customer service and getting the run around - VERY FRUSTRATING!

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6:17 pm EDT
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Straight Talk Wireless scam on unlimited data

I have just used less than 3 gb of data in 20 days of there unlimited plan and they stopped my data service for violation. When called they transfer to technical department which only has automated service and nobody to talk to. So i think it is a scam and would like people think twice before signing for it.

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God's Jewel
Dallas, US
Jun 14, 2013 6:52 am EDT

Hi, same story, just a different person. I called and demanded to speak with a manager or someone in authority after I too got the automated service that claimed I went over my allotted data service. The "manager" (who by the way did seem to have a sense of what she was talking about) stated that their 'unlimited data' plan changed in March of 2013. You only have 2.5 gigabytes of data each month and when you go over them, they suspend your data plan. She actually said "you've abused your data service, so you are suspended until your new cycle date". I was shocked, firstly to be called an abuser, secondly because I had no knowledge of the limitation on the data service plan when they clearly are still selling the product as "unlimited"...it is not!
I did report it to BBB (Better Business Bureau).
I asked if they notified their customers that the plan had changed and she said "no, we don't have to." How lovely?
I checked around and found that most 'unlimited' data plans...are NOT unlimited.
This is such a rip off to consumers
Bend over and insert.

Belleville
Belleville
Cincinnati, US
Apr 29, 2013 6:38 pm EDT

I have a range with no matching refrigerator and I paid in advance for these appliances. The store "supervisor" told me they don't tag and hold appliances, when I said why didn't the salesman tell me this he replied they wouldn't know!

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9:37 pm EDT
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Straight Talk Wireless stealing prepaid minutes

I am so angry right now, I was waiting for a appointment call from EDD n when I didn't hear anything I called my cell only to find out that again you took minutes await before they were all used. Last month I had 200 minutes left and they were taken away and I got no where w/customer service. I had 233 calls using 14 hers 54 min 56 sec. Even rounding it off to 16 hrs. It still would have left me w/ 40 minutes. I am contacted the CPUC again I also took a picture of call timer n when reset. This is illegal and I am contacting an attorney and I will be posting this on your site and others...I have also been in the middle of phone calls and the minute reminder interrupts calls continuously. Have called customer service n they're a joke. Filed complaints with CPUC and BBB.

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forrestc
Sevierville, US
Feb 26, 2014 1:42 pm EST
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your going to get a lawyer for a $20 problem ... spend $40 and get unlimited... put one in reserve and you never have a problem

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11:11 am EDT
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Straight Talk Wireless lousy coverage and service

I was enticed to try Straight Talk because of it's low cost, month to month, no contract plan. What I didn't realize was that it piggy backs off of other carriers so the service coverage isn't as good. It dropped calls all the time and if I entered a store, forget it! It wouldn't carry a call into a building other than my own home. Weird.
The frustration didn't end there. I called for customer service several times during my two months with Straight Talk and it was about as pleasant as running my fingers over razor blades. Good luck talking to a real person and when you finally do, good luck understanding them (nice people, I'm sure, but just understand that English isn't their first language).
I purchased a $30 phone card from Walmart, not realizing Straight Talk wouldn't allow me to use it with my refirbished Nokia phone I bought from them. It was my mistake but because I had scratched off and exposed the pin, Walmart wouldn't take it back. So I called Straight Talk to have the $30 applied to my regular $45 plan. Talk about a hassle! One hour later I finally was allowed to count it as 20 days instead of the 30 I paid for.
I'm using that 20 days to find a new phone carrier. I wouldn't recommend Staight Talk to anyone.

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tjluttrell13
Hell, US
Apr 02, 2013 11:03 pm EDT
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Yeah, I haven't heard good things about their coverage either, my friend's calls keep dropping, and surprise, he has Straight Talk... I swear, he would've just been better off Net10 at that rate...

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7:51 pm EDT
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Straight Talk Wireless infuriating and useless &customer service&

Calling the Straight Talk "Customer Service" (and I use that term very loosely) center in the Philippines is almost as rewarding as dental drilling without Novocain.

They are supposed to transfer you over to a service center in the USA to speak with an American customer service representative upon request. I made that request when I called today after my phone said "no service" for nearly 2 hours, but those clever little idiots, thinking that they really don't have accents after all, just transferred me to another Filipino. I have NEVER gotten good customer service (or even answers to basic questions) from ANYONE in the Philippines, and moreover, the accent has always made it difficult to understand anyone I've ever spoken with in the Philippines "service" center. I just want to get good customer service and someone that speaks English clearly and properly to get that job done.

For example...during one of my conversations with a Filipino today, she asked me if I called "422890." I said "what does that do, ?" and she said "calling 4422890 is for to reset phone." I replied "I thought that 22890 resets the phone, " and she said "yes, call 422890." Then it dawned on me that she meant "call FOR 22890, " which of course neither makes grammatical sense in English, and also confuses the number "4" with the word "for, " which renders the “information” erroneous, making that entire exchange a complete waste of time.

I asked for a transfer to an American in the United States, and spoke with a rude man named "Akan" (who said he was in "Mammy Service Center") told me that I was a rude person “who do ‘dispect’” and "who not tolerate dialect." After his rants and raves, I asked him to please knock it off and just tell me why my phone wouldn't work for nearly 2 hours. Guess what? He hung up on me.

I had to call back again and spend another 22 minutes on hold, another 5 to be transferred to an English speaker in the United States, and got yet another Filipino, although her English was more clear than the others with whom I had spoken in the past. She couldn't give me any information, and kept cutting me off while I explained the problem (until I told her that she needed to let me finish). I also told her from the beginning that I was recording the conversation because of past problems, to which she replied "that is forbidden" and told me that customer service would not help anyone recording conversations [I know what you're thinking - quite the double-standard - WE can't ask THEM not to record US.]. I told her that consumers have an absolute right, particularly when consumer BUSINESSES have the same right.

Guess what the resolution was, in the final analysis? "Call back tomorrow."

So, I've decided to go get my teeth drilled later on today so I can relax from my experiences with Straight Talk.

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5:59 pm EST
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Straight Talk Wireless dropped calls/no service

Bought $45.00 plan.. 1st week.. It all was great. After that it started going down hill... Where I could not even use the phone dropped calls.. No service.. I call and they take info.. Said going to investigate.. I told them that sprint towers were down in my area.. Friends who had sprint were in the same boat. Asked for refund for time not able to use phone.. Guy said they credited me 3 weeks.. Also, go email they shipped me a new phone.. I was to send my back.. Waited and waited on new phone.. Called straight talk again.. Actually had to call three times today.. Now they say I have to ship my phone for them to take apart and look at.. And that I only get one day credit.. The company is a joke.. And if your lucky you will get someone that speaks english half way.. They kept passing me around and hanging up on me.. If you finally get thru.. You sit and wait for minutes at a time while they look up your account.. There is so much chatter in the background.. So now I paid $45.00 for a week of service.. Not a good deal..

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6:52 pm EST
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Straight Talk Wireless service sucks

i have had differnt services before but was turned on to straighttalk by friends who have straighttalk i frist had the cheap phone then upgraded to the android boy was that the mistake of my life half the time there is no service the other halfmy phone doesnt work right now im going to go to walmart and warn people about getting straighttalk that it is a really bad investment should of known because it is a ###ing track phone product walmart says they stand behind there products but yet they say its not ther fault r problem if its not thers then whos is it?! as soon as i can im going back to boost a least i never had problems with their phones r service thanks for nothing straighttalk it should be called rip off talk

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3:15 pm EST
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Straight Talk Wireless not offering refund, despite no service

I am not able to make calls to certain numbers on ILD - this despite the website showing the numbers are under coverage. When asked for a refund, I was given a refund only for the service and was forced to keep the phone. The phone without service is as good as useless for me.

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3:54 pm EST
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Straight Talk Wireless internet not working/ awful, clueless, rude customer service

this is my email to their customer service it describes the issue very well:Today November 12, 2012 I haven't had internet services on my phone since early morning. Around 8:30 am PST I called Technical support and I was with a tech. support representative for over 90 minutes on the call trying to have the internet fixed.
Tech. support representative DID NOT RESOLVE the case...I still had NO INTERNET.
1) he gave me fake case number [protected] (later on when i called and talked to supposedly a supervisor to inquire about the case the "supervisor" told me that there is no case created.)
2) Tech .support rep. in the morning misinformed saying that he is gonna escalate the issue to a higher level tech . support and that it should be fixed in about 4 hours.
3) After 5 hours of waiting/having on internet I called the number he provided me [protected] (he said it's a direct number for tech support) THE NUMBER DOES NOT EXIST! DOES NOT TAKE CALLS. He gave me a FAKE phone number.
4) at 2:30 pm i called regular number and spoke with another tech support rep. She was clueless...and started leading me through the same steps I was doing in the morning for over 90 minutes. She was really slow, and unhappy with her job. I asked for a supervisor.
5) Another woman with a rude, slow voice introduced herself as a "supervisor". She said her name was "Daisy"...Daisy was rude since the first sentence. Neglecting my complains and leading me through basic steps that I was led through in the morning. That was scandalous.
I asked why I have to do all over again...what I've done in the morning? and i asked how come she cannot see in the system what we've done in the morning with the other cust. serv. rep. She said: "That was another person so I don't know what you've done with him". And the supposedly "supervisor" said: "There is no case...here at Straight Talk we don't make cases". Than she put me on hold without warning me that she puts me on hold...so I was sitting with a silent phone for 10 minutes or more...I was calling her name checking if she's there and what happened...she was NOT RESPONDING! put me on FOREVER HOLD!
6) I tried calling back in at regular straight talk phone [protected] and the Straight Talk phone was hanging up on me...call after call...it was saying "Due to high call volume we have to disconnect with you" or something like that. Scandalous!

If Straight Talk does not resolve my issue with Internet (no Internet all day) and if Straight Talk does not reinburse me for not having internet all day and wasting almost 2 hours of my time with a rude and clueless technical support...and for going through so much stress with the most rude and unhelpful supervisor "daisy"...This is my first month with Straight Talk and it will be surely my Last Month with StraightTalk.

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9:33 pm EST
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Straight Talk Wireless deceptive business practices

I made plans to move from WA state to SD. After being emails and then phoning about whether my phones would receive reception is Sioux Falls, SD I got the runaround: "depends on the type of phone of you have" "depends on the plan" "depends on the number". Mind you their website HAS the information for both phones, the addresses and everything since I knew where I was moving to.
Once in SD, my son's Samsung got spotty reception bt text was ok...my Galaxy 3 was find. However, when I looked at the debit to refill --- Straight Talk changed me the WA state SALES TAX with is 2+ % higher, than it is in South Dakota. AGAIN, the runaround with slight of hand excuses. My son's card was SD tax, mine was WA state tax (and they refused to refund the difference although his was purchases first and they are listed on the SAME account with the same address using the same CC.

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37211
Ashland City, US
May 21, 2014 9:27 am EDT

People get all caught up when trying a save bucks on a great cell phone. Case and point. Ebay vendors peddling used Straight Talk phones. Nameingly the Samsung Galaxy S3 model SCH-S968C which is a Straight Talk branded S3. Buyers lured by low prices buy these phones after checking sites like swappa.com which echos a chean serial number. But is it really clean? Go the Straight Talks BYOP registration page. You are asked to put in the MEID number, zipcode, and asked a couple of questions. Mind you. Swappa has already confirmed the phone not on a black list. Here is the deal. ST deactivates or flaggs a phome on their network after non payment. Let's say Joe sells you his like new Galaxy S3 on ST ie (SCH-S968C). You go to Walmart and buy the unlimited $45 plan off the rack. You sign into ST and attempt to register the phone of your existing or new account. POW. Their site echos back the phone is already in their system but can't be used. What does this mean? It means ST's shady practices have flagged that like new phone that was working only a week ago as a phone that has not been scanned properly. In other words a stolen phone. What? Yes. They shut down one of their flagship phones to you will have to pay the big bucks for a over priced out dated phone. PLEASE DO YOUR HOMEWORK AND NOT RUSH INTO BUYING A USED PHONE. There are millions of excellent used phones for sale eveywhere. Knowledge is power. ENPOWER yourself and be a smart buyer. Get a valid original sales receipt with your used phone or WALK AWAY.

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7:35 am EDT
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Straight Talk Wireless no good service

Straighttalk is not willing to help me clarify my issue on my phone. I bought a $379.45 after tax, and cannot get my phone to activate. They are scammer, they think that they are slick. They mistake is them and Samsung. But they have me go through hours and hours of waiting, just to talk to a representative and still they hang up on me. If I don't get it solve pretty soon, I'll get all my family member and friends to go to Verizon. I have put on hold for over 1 1/2 hours, and still waiting... while I type up this complaint

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2:52 pm EDT
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Straight Talk Wireless customer service

Switching from at&t to s/t, I have run into a wall of incompetence. I upgraded one of three lines to the 45$ plan with a new phone. s/t assigned the upgraded phone a number from one of my other 45$ lines making that line and the new phone inactive. three days later the new phone is finally working but they are not able to reactivate the other because it is not in the same area where it was activated although still in ny state.in their faqs it clearly states that a phone can be reactivated in a different zip code yet they are unable to do so with my phone. I have to go to the expense of having the phone shipped back to original zip in order for them to attempt to reactivate a phone that they were were responsible for deactivating, and, they will only compensate for service-time lost. I am totally pissed with s/t and will leave asap.

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mrblacksmith
Jackson, US
Jul 01, 2011 5:42 pm EDT
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This is the worst customer service I have EVER experienced in 60 years.
The first CS was in Philipines, wasted hours getting the run around. PLEASE NOTE, not only do they not speak English, this was just the jerk around call. I had to repeat every word 5 or 6 times, then they repeat every sentence back a few times to "confirm it"
This started because they "overnighted" a phone to me for a week. Fedex finally got the box 6 days later, and delivered it the next MONDAY, because they checked the "weekdays only" on Friday. This is after sending a email (email number 5) that it would be there tomorrow on the previous Friday.
It took about EIGHT HOURS getting jerked around to finally get a phone number transfered.

ALSO, the "headquarter" number in "Miami" is now in Columbia. They lie. This is the "manager" Perline, at [protected]. She probably is in Florida, since I got the number from Miami Police.

After six days of getting jerked around from the CS, she claimed it is because I am "rude". Rude seems to be refusing to answer the same idiotic questions for the 20th time and answering "get manager". (I donot start out "rude" I tried to use the idiots at least 50 times, since my grandparents didn't speak English very well and I understand that you learn your langauge and ALWAYS drag the accent with you. )

After filing a complaint with the manager in Miami, the CS in Comumbia illegally ported my number, so I got a message from Verizon about not being able to identify the phone. This took half a day to fix.

I have got to leave and get another phone company, and port the number, or I could get a few more pages. BYE.

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4:44 pm EDT
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Straight Talk Wireless phones and customer service

Upon believing their ads...I switched to Straight Talk...Could not keep my phone number as advertised. could only make and receive calls and plain text, multimedia and web access did not work. I went to walmart, bought a Straight Talk phone. When attempted to switch/activate it was told by Straight Talk that it would not work in my area. (bought 20 miles away). I have spent approximately 25 hours on phone with Straight Talk customer service. None of them know what they are doing or talking about. Got different answers from each person talked to. They are overseas. Impossible to speak to a supervisor as they say they are the supervisor. Yeah right! Was told to go to Walmart and call straight talk and tell them which phones they have so they could tell me which one will work!

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Morganton
Morganton, US
Mar 07, 2013 12:51 pm EST

I have tried and tried to get them to understand that my service is not working they keep telling me over and over that my phones shows active on their computer. After finally getting very aggravated with them and my forth phone call I informed them that if the phone was active I sure as hell wouldn't keep calling them. The customer service department sucks they have no clue what they are doing and how to help you as a customer. A very unhappy customer at this time !

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Mickoy
, PH
Oct 16, 2012 5:39 pm EDT

I was on here complaining too until I found this email address. I tried it and they fixed my problem really quick. You might want to give it a try. Email them at ST.CorpResolutionTeam@straighttalk.com. Just give them your name, contact number and your cell phone number or serial number. They will fix it.

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8:28 pm EDT
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Straight Talk Wireless they charged an anonymous person's credit card! won't refund unless they complain and straight talk won't attempt to contact them!

To begin, we bought a $45 unlimited card to refill our phone for the first time.. Before we got to use it, we got a message saying something like, "Thank you for purchasing minutes!". Perplexed, we checked our account online. Horrified, we saw billing information and the auto-fill option set to on! We just checked it the night before and we never submitted billing info and auto-fill was definitely off. We feel like we have been scammed, and just purchased a $45 refill card that's worthless (before that we accidentally bought a $30 refill card that, for no reason at all, would not work. We were unaware that this wouldn't work and I can't find any documentation that explains why. We just wrote it off as "a mistake that must have been ours..."). We call up customer "service". We couldn't understand her and she couldn't understand us! We heard more non-English than English. After straining to understand and very slow talking, turns out that... it wasn't our billing info! Someone else was being charged! Seriously? How? How could someone else's billing info get on our account that uses our e-mail address and is password protected with completely random letters and numbers? It was like a reverse credit card scam! Well, they did remove this immediately from our account, but when we inquired if they were going to contact the person who owns the card and remove the charge, they said, "No. They must call and complain." Wow! They aren't going to remove the charge from this anonymous person's card unless they complain! Here is the weird part; after we talked to them, our services got really bad just minutes afterward! We can't contact Apple because our call will be dropped every time! Our voice echos and sounds like a robot, and this only happened immediately after we complained! We are not implying they are intentionally doing this, but others have complained about the same exact thing (after a compliant, bad reception happens). Very odd that we have nothing but dropped calls and "robot-like" voice after all of this. The price is not worth it. Definitely don't give billing info to them because you may be paying for someone else's phone!

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Straight Talk Wireless credit card fraud

In 2011, incurred charge of 182 dollars by Tracfone in Ordlando Fl on a credit card given to Straight Talk for auto refill. Issued a complaint with credit card fraud line and they released me from liability and informed me of the charge was for a phone (Tracfone) in Ordlando Fl. Incurred another charge for a phone they said was on auto refill and was not and a walmart card was used; so Straight Talk was paid twice. Tried twice to resolve. Credit Card Company will be called again for wrongful charge. Tonight talked to Straight Talk (Roekay) and she said transfer to a higher supervisor but got a recording of their hours. DO NOT GIVE STRAIGHT TALK YOUR CREDIT CARD NUMBER FOR AUTO REFILL-DO SO AT YOUR ON PERIL! I will have auto stickers for Straight Talk poor service and credit card security for auto refill since I own a sign shop and they will be free.

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Straight Talk Wireless can not call united kingdom

when i try to call the United Kingdom I get a message that says You can not call out due to service area. Code number 47431 this has happen 4 times in the last 4 months. the first time it took me one month to get this resolve. No body in the company knew what that code number meant not even the corporate office. So the first time they decided to dial out from there phone from the corporate office and they were getting the same code number. so if you get that code number It is the problem in the United Kingdom on there lines. Make sure you talk to corporate because no one else understand that code number. Getting fed up with this international calling with the is company But they do have to the best rates for international calling

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Straight Talk Wireless won't replace

I ordered an AT&T Micro SIM card from Straight Talk. I received a regular replacement SIM card from them in the mail. It came with a paper with the Tracfone, Net10, and Straight Talk logos at the top, and it started by saying, "...enclosed you will find your replacement SIM card." After talking to a girl on the phone for a half hour, I was told that she couldn't find that SIM card number in their system. They didn't know where I got it from. She said that my Micro SIM card was mailed to my address and delivered on 7/19/12. I had the check the SIM number for what she said they sent me, and said it had been activated. Her idea was that someone swapped out my mail once it was delivered. Really? When I asked if I could report it stolen and have them cancel it, she told me I couldn't do that because it wasn't activated under my account. Uh, hello? How does that make any sense? She said Straight Talk would do nothing for me. They would not send me another card and there are no refunds on SIM cards. Of course, if I want to use their service, I will need to order another Micro SIM card. Yeah right!
I was able to find my tracking number today. It shows that the package was accepted at a Post Office, but there's no further information. So the card they supposedly sent did not get delivered to me. I called my Postmaster who looked it up on her computer. She said they had 1, 000 pieces in that shipment. When the USPS gets that many at once, they don't scan the packages individually. Straight Talk would've given them a paper with a list of what they had, and the USPS would have scanned that. So she doesn't think it really even made it to the USPS. And the delivery date of 7/19 that the rep gave me... that was the ESTIMATED delivery date.
Now I have verification from the USPS that it wasn't received. Now maybe I can do something about it.
(I believe what happened is someone at Straight Talk swapped SIM cards. He probably sold my Micro SIM card to someone else who activated it and sent me the replacement SIM just so I would think there was a mixup or something.)

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Straight Talk Wireless bad phones

On am on my 3rd Optimus Q, the phone constantly makes calls, when in my belt pouch, on a table, doesnt matter. They have replaced it at the store, in the mail now on my 3rd replaement. Their service is B A D. Customer no service constantly says "thank you" "how can i help" but never fixed anything. I have not had my phone for a week now. They make you send the phone back before they will replace it! Will not take a credit card to guarantee that you are sending it they must have the phone first! They have had mine for 2 days now and still have not sent a replacement. DONT BUY A STARIGHT TALK PHONE you will regret it.. Carl

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Straight Talk Wireless no warning disconnect

sprint per straighttalk shut off my daughters unlimited cellphone service
alleging overuse of data with no prior warning and only verbal accusations of
overuse of this unlimited plan and refuses to provide any records of their
accusations without a court order because (they) have shut phone off. They
will turn service back on only if i buy another phone, phone they turned off is
still in first year warranty. Accusations of chat lines was their verbal reason
why they shut off phone, they refuse to give any written reason. My daughter
denies she has ever talked on one or has any desire to and was anxious for phone records to disprove their allegations, only to find fine print at bottom of form they emailed, keep in my sprint/straighttalk turned phone off:( If
the telephone number for which you are seeking call detail records is
inactive, the only way you may obtain call detail records relating to
the inactive phone is through the service of a valid subpoena or Court
order requiring the production of your call detail records.) Quite convenient for them! BUYERS BEWARE! No justice for me or my
daughter, they take my money and run, they take her phone service away during
the deadliest heatwave in Indiana history, no proof of their accusations. Shame
on HEARTLESS straighttalk and sprint! TMOBILE $50 no contract phone smokes straighttalk poor and injustice service all the way. Phone quality with TMOBILE blows away straighttalk junk phones too. LIVE and LEARN.

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Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

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Straight Talk Wireless contacts

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

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