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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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11:30 pm EDT
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Straight Talk Wireless poor service

Very disappointed. Unreliable phone service and horrendous customer support. I use the 30-day plan and refill it on my own. I've never come close to using all my minutes, but I frequently get messages telling me I'm out of minutes, even though my 30 days are not expired and their website indicates I have hours left in my account. Calls to the toll-free number nearly always result the message "Due to uncommonly high call volume, we can't take your call" message. Straight Talk would be a great bargain if they delivered on what they advertise, but they don't.

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5:47 pm EDT
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Straight Talk Wireless cannot activate

i just bought a straight talk phone. i cannot activate it. i have already registered it and loaded the minutes onto it via internet. i called the ONLY cutomer service number. i was put on hold, and the recording said it was a 5min wait. i was on hold for 45min before i hung up. i tried to get help online, but they just redirect you to the same, and only phone number...[protected].
i was never able to talk to anyone. it was just a recording running you around in circles. now when i return it to walmart, i will NOT be able to get a refund for the prepaid minute card..$45 + tax.
i have had the SAME problem with trac phone, 4yrs ago. i didn't realize this phone belonged to trac phone, or i never would've bought it.

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jon newwhampshire
Boscawen, US
Jun 06, 2011 9:55 pm EDT

im having the same problem no one there speaks engish and i cant acctivate my phone im really pissed and why do they feel the need to hire idiots who cant speak english for ### i bought my phone on the internet so im probably screwed straight talk sucks

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5:37 pm EDT
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Straight Talk Wireless worst phone service ever

I'm not gonna type out 20 paragraphs of a rant. Google "Straight talk wireless complaints". Look at the posts just from today alone. I just spent 02:12:11 on hold before i gave up- thats two hours, twelve minutes and 11 seconds. And that was just today. I've made at least 50 calls trying to get through to customer service in the past 4 days. I returned my broken phone for a replacement a week ago & still am waiting for my new one- they assured me it would be a few days wait. I cant get through to customer service AND i called fedex and they have no record of a package in transit to me from straight talk. Walmart won't do anything about it because they just sell the phones, they don't service them. I'm a pretty patient person, but I've had no phone for a week & it looks like a slim chance of getting a replacement anytime soon. I finally gave up and called my credit card company to dispute the charges for the phone and service. of course now Straight talk owns my phone number that i had for 10 years and ported over to their service, so thats another issue i need to deal with. grrr. sorry i said i wasn't going to type a long rant. Do yourself a favor. Spend the extra $10 a month on a reliable cell phone company. I'm done

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Update by Robbbert
Feb 26, 2011 10:10 pm EST

I posted just before eddytal77. I actually had the $30 plan (not unlimited), so an extra $10 (maybe $15) would get me a comparable plan with another carrier. StraightTalk uses Verizon's network, so yes the signal is great... when you have a working phone that can access it. I finally was able to port my number away from straight talk. Remember how I was waiting for my replacement phone? Several weeks later, it arrived via mail. I took the phone over to my local walmart, explained my issues & was immediately refunded. The product manager told me he had gotten so many complaints that it was easier to refund me than try and work something out with the service provider. Walmart just sells the phones, Straight Talk provides the service. I was lucky he refunded me, he didn't "have" to do that. And I was NOT refunded (or credited) for the service plan I had paid for the very day my phone broke. Anyway Good Luck to anyone who buys Straight Talk. It may be working now, but you'll be kicking yourself when issues arise & it's your turn to face the "lack of" customer service you'll receive.

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eddytal77
Boulder, US
Apr 01, 2011 1:49 am EDT

Well I'm in Eddy's boat on this one in that nothing has gone wrong so I haven't had to take a taste of the CS nightmare. CS nightmares are no fun, I agree, but I wonder if you would still save money replacing your straight talk phone every time something went wrong than actually signing a contract with one of the big carriers... lol...

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eddytal77
Boulder, US
Feb 26, 2011 8:17 pm EST

Straight Talk is infamous for customer service problems, but if you can get past that then you won't be able to find a totally unlimited plan for 45 bucks a month. More like dish out the extra 30 bucks a month for a contract plan because all prepaid plans cut corners somehow to deliver lower prices. The signal quality is outstanding. If you want to pay a freakishly low price for a powerful plan, be ready to deal with the consequences in other departments.

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1:24 pm EDT
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Straight Talk Wireless phone activation runaround

I bought 30 days unlimited service on April 6. On May 2nd my phone no longer works. Basically, I was screwed out of 4 days service. I buy a card at Walmart on May 2nd and activate it around 4:30 PM. Automated system tells me wait 5 minutes and the phone will work. 30 minutes later the phone still does not work. I call customer "service" and wait on the phone for 30 minutes. They tell me to punch in a code *22890 then wait up to 2 hours and see if it works.

So I wait for 2 hours, it's now 7:30 PM and I still have no phone service. I go to the website for answers. No help there. Just tells you to call same number I have or write, yes WRITE the corporate office. I try to log into my account, but I can't because I activated the phone over the phone and no email address is associated with the account. So I call the same number again. After getting "All circuits are busy" several times, I finally get through. This time, I wait an hour on the phone waiting for someone to assist me. When I finally do get to talk to someone, I'm told to dial *22890 again and wait. I told them this had already been done and that I can't get into the website.

So after spending over an hour trying to spell my email address to this person (English was obviously not their primary language) I get an account set up. She then transfers me to technical support and this person proceeds to tell me that "the system is down" and they cannot help me. It's now 10:30 PM and I still have no service and have blown an entire evening trying to resolve this. I log into the website to try activation there. Website says my phone is active but to wait 4 hours for the activation to complete. WTF? First 5 minutes, then 2 hours, now 4 hours?

It's now 11:00 PM and I'm tired and frustrated, so I decide to let the phone sit overnight and see what happens. May 3rd 10:00 AM I decide to try to call a friend and guess what? NO PHONE SERVICE! So again I call the phone number for customer "service" After 2 hours of busy signals, "All circuits are busy" messages, and actually getting through to be told that "due to an unusually high call volume, we cannot take your call" then hung up on, I FINALLY get another person on the phone. I explain the whole saga and about how pissed off I am and the rep sends me to tech support again. This time, the tech support person magically can fix it and I'm told to dial *22890 after getting off the phone. I told them I heard that one before, but this time I'm assured it will work. I told them I lost a day of service I paid for since it's now after noon on the 3rd which means almost 20 hours since I started activation, and I would like my service extended 1 day to be compensated. I was basically told I was SOL and that I would just lose the time they spent jerking me around.

I'm a pretty understanding person. If they would have been honest with me and told me that they had some kind of system problem and would compensate me for the time I didn't have service, I would have been OK with the whole situation. It's when you lie to me, stall, don't answer your phone, and fail to compensate me for what is obviously the company's fault is when I lose respect and confidence in the company. These guys have an auto renew feature where you can provide a credit card number and then your service can continue uninterrupted, but after being shorted 4 days of service, been lied to and avoided, do you seriously think I'm going to trust these guys with my credit card info? NO WAY. These clowns just lost themselves a customer. I would rather pay more for a reliable provider that actually has customer service.

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CJ_Cole
Dyersburg, US
Sep 11, 2010 12:42 am EDT

my straight talk phone was still not activated after about a day and a half, and this was with trying to activate it with a new number. i used that code *22890, hoping by chance that it would work, and it did! i couldn't believe it, but i'm glad. thought i was going to have to go back to walmart and HOPE for a refund or something. thanks for the tip

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11:14 am EDT
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Straight Talk Wireless poor costumer service

I called Straight Talk, and from three different employees I was told that their system was down, and that it would be four hours before it was up again. After four hours went by I tryed making a phone call and it still didn't work, so I called them back they said it was still down and wouldn't be up for another eight hours. Then I spoke with the Supervisor and she then informed me that their system was never down and that they would have to fix my phone but wouldn't transfer me over to the phone repair. They also informed me that my minutes on my phone are being used because I had to call them because their phone has failing to work. I would not reccomened anyone to use this service.

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Kenny Bradshaw
Hartsville, US
May 04, 2010 7:28 pm EDT

I paid my phone bill Monday morning 2:00pm that afternoon. The phone won't work.No reception. I called the office and can't get through but I could get through when I paid my $45.00. My daughters live out of town. My parents are elderly. This is the way they get in touch with me. I dropped T-Mobile for straight talk. Please pray for nothing happens to my family until my phone problem is resolved.

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9:57 am EDT
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Straight Talk Wireless customer service

I bought a straight talk phone and time card from wal-mart about a year ago. At first when I got the phone activated I couldnt send picture messages to certain to people. So I called customer service to try to have the issue resolved just to hang up on them 3 hrs later after getting so aggravated because they kept telling that its working! I mean really... I should know if its working! And it surely wasnt working.
So, I just let it go. I can live without sending picture messages. I stopped using my phone for a couple months due to money issues and I finally was able to get another time card. Therefore I had to reactivate the phone. Thats fine whatever... I called had everything set up again and I thought everything would work! Well it didnt. Every time I called someone or anyone called me, I could hear them but they couldnt hear me! Eventually it led to me having to send them my phone and they were supposed to send me a new one.. One that wasnt defected! Yea, that was a month ago! They sent my phone to someone else and when fed ex tried to get it back the lady started yelling and cussing and throwing a fit so they didnt get the phone back. I had to file a claims and straight talk said they would send another phone and because I had already put time on my phone they was supposed to give me a month free service... I have a #ing months for my new phone and they just keep jerking me around! # suckers! They owe me that damn phone! Its mine! And I already spent 45$ on the damn time card alone!

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Rhonda Phillips
St Anthony, US
Apr 01, 2015 5:40 pm EDT

I went online ordered a refurbished phone (which was free) and a monthly phone plan of $45.00 from Straight Talk. I went online to register my phone, get a phone #, and activate my card for my monthly plan. I mistyped 1 # and the system showed a phone # that I thought was going to be my new #. However because of the mistype my card went to someone else's phone plan. I called the service dept to have them transfer the $45.00 to my phone and was told they did not refund and it was my fault for typing in the wrong #. I tried to contact the person to whom the # belonged to and was able to leave a message asking them to contact me to get my $ from that person. I called Straight Talk back to try again to get the $ transferred to my phone and they still told me no. I later called the # again and the # was no longer in service. So I believe the # was no longer being used but Straight Talk still would not transfer the funds to my new phone. So I basically paid for my free phone with the $45.00 card that I could not use. I had to go into town to Wal Mart and purchase another $45.00 card to use my phone.

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Straight Talk Incompetence
Thomaston, US
Oct 22, 2013 9:04 am EDT

I called to refill my minutes on my straight talk phone. I was on the phone for over an hour for what should have been a simple 5 minute transaction. They asked me the same information over SIX times! After being on the phone an hr I was told there was a system error (on their end) and I needed to call back in "24 hrs." I told them I needed my phone today as I am a nurse and didn't understand why I had to call back in 24 hrs. I spoke to Marie who couldn't help me and asked me the same information over & over and over again. I asked to speak to a supervisor and was transferred to Annaly, who was very rude and told me to call back in 24 hrs and did nothing to help me...I asked to speak to her superviosr and was transferred to Monica who was extremely rude. I told her I don't understand why I could not get my minutes today. There was no system errors for anyone else calling in why did I have to wait 24 hrs for a system error. I asked to speak to her superior and she became very rude and told me she was the floor supervisor and I could NOT speak to anyone else. I hung up. Now I have no phone for at least 24 hrs and have to call them back tomorrow to see if the problem has been resolved. Not to mention not ONE of them spoke English! I should be compensated for the 24 hrs without a phone! Totally unacceptable for something that should be a simple transaction. Total incompetence on Straight Talk part.

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7:53 pm EDT
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Straight Talk Wireless no account, no help

2-8-10, I bought one of these #!&%#$ ST phones and a $30.00 service card* "Oh BOY!"

From day one, I haven't been able to access my ST account on line, it states my account was under construction, number not valid and number not in system, , , --->BUT my phone worked!

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RickyRoss
Logan, US
Nov 23, 2010 5:04 am EST

i agree, these [censor]s has had my internet off for the past week and keep giving me ticket numbers, and none of them can speak English very good...they wanna seel stuff here they need to hire people that can actually speak english

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D196957
Sioux Falls, US
May 03, 2010 1:38 pm EDT

Let me know if the class action suit gets started and I'll be there

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9:05 am EDT
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Straight Talk Wireless they deleted number and minutes

I bought three phones from straight talk, purchased three minutes cards..After a few weeks one of the phones was unworkable.. I then called straight talk and was told that the number to that phone, my phone had been transfered and I could not get it back.and in order to get the phone to work again I would need to purchase another minutes card even though my minutes card had two weeks left.. They recognized that it was them who had made the mistake but refused to turn the phone back on and return my minutes.. I was told this by two service representatives, the first one was very rude, second one was stern on not helping me, the supervisor told me the same but added that I am at the point of no return regarding my phone number and minutes.. His name was Jim, and refused to give his last name.. I do not ever wish to deal with these people again, mostly cuz they are rude and do not own up to their own mistake.. Luckely I explained the problem to walmart, they took the phones back, got credit.. I could not get credit for minutes not even the minutes that straight talk lost.. I warn people to stay away from straight talk, they are anything but straight..

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Joyce K
Walterboro, US
Nov 11, 2011 1:47 am EST

You are lucky they took your phone back! I complained at least 20 times, finally they agreed to replace my "new" phone. I sent it in and received a "refurbished" back 7 days later. It still has all the problems the new one had!

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Joyce K
Walterboro, US
Nov 11, 2011 1:44 am EST

Doesn't matter what time of the month, try to make a call and receive a message "not enough money in your account to make this call". Then you have to call customer service (if you can call it that), wait 15 min to connect to rep then 'bout 45 min to ..."turn off please mam, turn on please mam, *22890 enter...everything fine now mam!" No, it isn't! It's just the same...unreliable!

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5:05 pm EDT
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Straight Talk Wireless error message given

I got a straight talk phone in feb 2010 had no problems adding minutes when i just got a prepaid straight talk card. when i tried to get minutes with a credit card there all of a sudden was a error message for my account and they instantly shut off my phone and said it would take 24 to 48 hours to fix. so friday comes and the phone is still not working i call and tell them that this also happened to my fiances phone but he wasn't going to file a complaint. so i told them that this error was not on my end and that i least deserve a months service free. i spent hours on the phone trying to get this resolved and it's still not resolved. I called there corporate office and they tol me they would contact me within 48 hours and never got a phone call back called again yesterday and still no return phone call.

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whitevent
Yorktown, US
Feb 02, 2013 7:40 am EST
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I am an existing straight talk user and have been getting this message when trying to send a sms/mms message "error code 97, please contact customer service". I cannot make any phone calls either. I am quite disappointed with the service that I have gotten by calling the customer service line.

I have worked for verizon and for apple and know the specific steps in restarting, resetting and restoring my phone back to factory settings and trying over and over again. I have updated my PRL, updated my software, updated my profile, my firmware and android software which told me it wasn't available to update and still I get the error code 97, contact customer service.

The advisor that I was speaking to stated that his tools on his computer were not working and could not assist me, was transferred to a manager, then his tools were not working and was going to be transferred to his supervisor which never happened.

Do you have a specific answer to error code 97 or just prefer leading me around in circles? I still cannot make any calls, not send any sms/mms messages. The only access that I can get is from using my internet messaging like facebook to get responses BUT THIS IS NOT ACCEPTABLE!

I need my phone to get calls to make sure that my children and my family are doing okay and safe. And obviously due to your forums wanting to take us offline, you do not know the answers and want to take us offline to attempt to fix the problem and just disconnect our services further. Atleast at Apple and Verizon, we could assist our customers and get them back to their phones within a few hours. I have emailed your customer service and got the automated message that it may take up to 5 days to get a response. 5 DAYS! Are you kidding me? I have enjoyed the services that straight talk has offered up until this point of my phone not working.

Does anyone in straighttalk have an answer for error code 97 and getting my services back online? I am extremely dissatisfied in the service I am getting through your customer service. Starting to wonder if I need to contact the Better Business Bureau since I am getting the run around from your customer service.

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Martha WestSorry damit that is my name
Summerfield, US
Jun 28, 2010 9:22 pm EDT
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I only have Straight Talk and no land line. No one can call me because a voice comes on and will say it is Verizon Wireless and they cannot complete the call. I cannot call out and no one can call in because a call coming in says this phone has been disconnected. I am old, recently widowed and here by myself. I need this phone.

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1:04 pm EDT
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Straight Talk Wireless discontinued phone service without activating the next

Me and straight talk/net 10 and why I cannot call...

On monday, march 15, I went to wal-mart and purchased the st phone, a lg290c for $79.99. while at wal-mart I also purchased a st service card, one that would give me unlimited phone service for 45.00.

I returned home and tried, using the prompts on the phone, to activate it. after about 10 minutes of being on hold and/or responding to computer generated questions, I received a recorded message that “due to unusually heavy call volume” there would be an additional 10 minute wait before a customer service rep will become available. I hung up with the intention of activating the phone by internet.

Little did I know that my problems were about to escalate.

At the straight talk web site I completed all the required forms prior to activating a new phone, including the radio button that I wanted to import an existing phone number from another carrier.

After providing all the requested information and following all the prompts, the last entry started, but did not complete. I waited and waited, for what seemed like 30 minutes; it was probably 15. eventually I restarted the process at the beginning including using a different browser. once again, when I got to the very last step, I waited patiently and nothing happened.

I tried a third time, this time after shutting off and restarting the computer. instead of waiting for the last entry to be accepted, I took the dog for a walk. I returned to the same problem. once again, I shut off the computer, restarted it, returned tothe straight talk web site and started all over. this time there was a different result: as, at the straight talk web site, there was a message that the site is closed for maintenance along with an apology for any inconvenience that it may have caused. I wish that I had received this message earlier which would have saved me well over an hour of my time. armed with the knowledge that their web site was not operational I waited a few hours before trying again, each of my subsequent attempts were without success.

Eventually the straight talk web site was up and running. (unfortunately, and I did not realize it at the time, the web site was reactivated after all their customer service reps had gone home for the day.) again, I followed all the prompts, including the radio button entitled, import an existing number from another carrier.

When finished, st assigned another number to my phone. this is not what I wanted or requested. I called the customer service number which was answered by an outgoing recorded message which said that if you desire to speak with a customer rep to call back tomorrow as we are now closed. I did.

Next I called straight talk customer service the morning of tuesday, march 16. the first rep I spoke with was a heavily accented lady. I only mention the accent as she was very difficult to understand. she repeatedly put me on hold saying that she had to “talk to her supervisor.” at the time I believed the supervisor statement but I no longer do as there were too many of them and the next st customer service rep said the same thing when he placed me on many and frequent holds. I believe that “going to speak with a supervisor” is euphemism for taking time to look up the answer in some kind of manual.

After about 45 minutes, during which she kept asking the same, non specific questions she said that she was going to transfer me to someone who was going to complete the process. I found this statement to be somewhat peculiar as, during the 45 minutes that she had me on the line, she never asked what carrier I wanted to import the number from (at&t); the number itself, my account number with at&t, or the password associated my account with at&t.

Next, I was transferred to a man who began the conversation by asking for the serial number on my phone. I responded by saying that I had just provided this information to the lady who transferred me to him. he informed me that she did not transfer any information and that we had to start from the beginning. I asked “what was the point of her asking me all those questions, repeatedly for 45 minutes?”

By this time my frustration level had increased although I complied and began the process anew. after about 30 minutes, which included several breaks prefaced with “is it ok if I put you on hold for up to three minutes while I speak with my supervisor?”I was informed that both the at&t phone andthe straight talk phone would be disconnected for a period of anywhere from 2 hours to 7 days. at this point I felt that I had no other choice other than to say “yes.”

That was about 11:20 am. it is now 11:35 pm and I still do not have phone service of any kind.

Tonight, about 7pm, I attempted to activate my net10 phone. little did I know that another disaster was awaiting me. at the net10 web site I also tried activatingthe phone several times without success, each time getting to the last step and having their web site refuse to go to the next step. does this sound familiar?

At this point in time I was willing to forfeit the 300 free minutes that were supposed to come with the net10 phone because I desperately wanted phone service, any phone service. not only could I not activate the 300 free included minutes but I also was unable to purchase and activate additional minutes. after about 45 minutes of repeated frustration I decided to return to my local wal-mart with the three phones in hand and seek their help.

Upon arrival it seemed that everyone working in the phone department was gone on a break, etc. eventually I located and contacted the store manager who, on the loudspeaker system, asked for personnel to report tothe phone department. a lady did. I told her my story, she volunteered that what straight talk did was both stupid and unnecessary as, to the best of her knowledge; they do not have to disconnect the at&t phone until shortly before they activatethe straight talk phone.

I asked her if she could import my contacts from my at&t phone to my straight talk phone, she said it couldn’t be done by her or anyone else.

Next, I asked her if she could get my motorola bluetooth earpiece to work with the lg straight talk phone, she responded by saying that could only be done afterthe phone is activated.

Next I told her of my having a net10 phone as a backup plan and the problems I had encountered with net10; that their internet message said that I needed to call from a telephone, but due to st disconnecting all my phones that I did not have a phone that worked.

She volunteered to call net10 for me. she called and received an automated system; she responded to all the questions appropriately, she then received a message that my sim card was not valid. she verified the validity of the sim card and started over. during this time she informed me that her shift ended at 9pm and that she was going home.

Despite her obvious expertise in activating phones eventually she gave up.

Next she informed me that i, or someone in my behalf, must call the net10 customer service when there are live persons working there. upon inquiry she revealed that she did not know what hours net 10 had humans working as customer service reps.

I returned home, nothing accomplished and I am still without telephone service. it is now 11:40 pm.

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Cooper32
San Francisco, US
Oct 04, 2012 1:16 am EDT

Straight Talk is a Walmart-affiliated company. Would you expect anything more than the bare minimum from any of their employees/affiliated companies? They pay their associates minimum wage, do not promote qualified individuals to positions of authority and responsibility and their turnover rate is, nicely put.. inflated.
My father-in-law is a 60 year old man who works full time in a factory and does not have his own vehicle or means to take care of himself. Because of this, he lives with my wife and I, and we take care of everything for him- laundry, meals, grocery shopping, and paying bills and managing his finances so that he doesn't have to work the rest of his life. We purchased a StraightTalk bare bones, crappy flip phone for him (because he wanted the least complicated device) and we have had trouble with the service one way or another at least twice a month. Their website is almost always down and if you miss refilling your phone by ONE day, or even ONE hour, it's deactivated and you have to jump through God knows how many hoops/transferred calls to get the issue resolved. We would add him to our Sprint plan, but he refuses to let us "baby" him. (I know.. ) and he doesn't adapt to change very well at all. I considered just adding him anyways and getting him a crappy Sprint phone, but I don't want to turn his world upside down. (And my wife won't let me take away his last bit of independence.)

Plainly put- I would rather go with a VirginMobile phone, than AT&T GoPhone or StraightTalk phone because I've never had any problems with VirginMobile and they run off of the Sprint network. (Our twin boys, age 13, and our youngest son, 10) All have prepaid phones with VirignMobile that they pay for with their allowance after they earn it from doing chores. (Trying to enstill that a cell phone is a luxury, not a necessity.) And the best part is that with VM, your phone is not deactivated, even if you fail to refill it for two months! My youngest wanted to buy an Xbox, so he opted out of having a cell phone for nearly three months, and VM actually paid that third month for him as some kind of WinBack promotion.
If you HAVE to do prepaid, go with VM.

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mark yancey
Montgomery, US
Dec 30, 2011 9:48 pm EST

I upgraded my Straight Talk service by purchasing a newer phone. I called Straight Talk to turn on the new phone while still keeping my same number. When i finally got through to customer service, i was told that i needed a new sims card in order to keep my same number. To my surprise customer service told me that it would take four days to receive the new sims card and my service was turned off until that 4th day. I made complaints to a supervisor (after waiting 45 minutes) and he was not helpful. To make a long story short, i have no phone service for four days. Finally, i would not recommend Straight Talk to my worst enemy.

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ughwhydontmycellphoneseverwork
, US
Feb 15, 2011 8:44 pm EST

i keep getting a message "you have insufficient funds to send message" i just refilled on the thrid and i only sent 175 texts and my grandmother is going to kill me if i told her i ran out of text now when she just bought some

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SRWWM
Sauk Village, US
Oct 02, 2010 11:13 pm EDT

This is the same problem I'm having. Brought my S.T. phone @ Walmart. Purchase the $45.00 unlimited service card. The grand total of $155.00 with tax. I have not been able to activate the phone because the Serial Number is not in their system. This number(SN) came with the phone. I tried to activate on line since the SN was no good they tell you to call customer service. But I could not get a live person to give us any customer service. "Your call is important to us." Bull [censor]. It's been 5 days. "For faster service log on to our website." More [censor]. If the Pin for the Serial Number is no good WHAT GOOD IS THE WEBSITE.
Why don't Walmart take responsibility for this product. I't's sold only in their store. They need to make this right.

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Wes_tech_analysis
Morganton, US
May 21, 2010 1:57 pm EDT
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Straight Talk is an absolute failure. The company's website has always failed to deliver the needed information I requested. I can never contact customer support. The customer support people are general English as a second language type of employees and it is very hard to communicate.
This service was too good to be true. As my father always said, if it is too good to be true, it is. Well, this is the second time my Straight Talk phone has not had service after I have added my service card. I wish my wife and I had stuck with our AT&T cellular plans. I have been on hold for over an hour and my wife has been on hold well over two hours on our other land line. This is a good example of where a company is not scalable and has failed to support their customers. I hate to see such a promising endeavor fail. I have been wronged, as a customer, by not being able to talk with customer service for hours.

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Straight Talk Wireless - phone drops incoming calls

About 4 months ago I went from Tracfone to Straight Talk, which is the same company. I purchased the LG 290CM phone, which has buttons on the sides and I'm forever accidently pushing them when I get the phone out of the case, which sux. My major problem is that 99% of incoming calls disconnect after about 30 seconds. I've called numerous times to downtown...

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Straight Talk Wireless scam

26 days of good service, phone goes out completely no outgoing, no incomming calls. Received the run-around from the call center. couldn't find a supervisor, couldn't reach technical support and I'm still waiting on a solution to the problem. Phone has been out of service for 3 days out $156.00. But hopefully the BBB can help cause I've filled a complaint I urge that others who were scamed to do the same.

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EMK - Mediapuck
, US
Mar 19, 2019 2:38 am EDT

Straighttalk Hotspot Service is a total ripoff: they hardly ever update the balance on remaining data. They also deduct data by mere connecting, without browsing or up/downloading. Usually anywhere from 350MB to 780MB on any given day when connecting. Also, of course, their website is extremely slow or down often, charging all the while, of course, your data. I lost out of &GB over 3GB just trying to connect or access their website.
The phone app: the same thing, it never adjusts the balance, just always says "Your request is taking longer than expected. Please try again later.

Also: auto-refill - another one of their scams: you lose an entire day automatically. Because they discard your last day from the existing service and simply switch you over 1 minute after midnight [where you would still have the entire day from your previous service plan. Ergo, you get one day less of service every time.

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Straight Talk Wireless making calls it say were sorry all circuits are busy now, please try again

I am so tied of every time others calls me or I make a call. It say were sorry all circuits are busy now, please try again. It piss me off. So all my friends think my phone is disconnect and not getting all my texts coming though. So I call straight talk and half of them people dont unstand english. They want to get you off the phone and dont want to fix the problem. Straight talk runs off of verizon wireless towers. My understand verizon wireless is suing straight talk for not payin there tower fees. This matter needs to take care of asp... Email address if anyone would like to contact me on this matter. [protected]@yahoo.com

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HeatherHedrick88
, US
Mar 01, 2018 9:56 pm EST

Yea my husband just got phone it straight talk so is my when I call him it says that [censor] it just does me and his dad that way idk y I call 5 times they act like they r stupid don’t know but I can tex him other people can call him but me and his dad i like to fix it we got 1 year old he at work all time I might need him he don’t read his damn Tex message lol I even changed my number it still says all circuits are busy try your call again later like really

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kakimberly
, US
Jan 05, 2016 2:16 pm EST
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I have returned an open phone to walmart before, i think you have 15 days after you buy it.

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crazy chicken
Morristown, US
May 04, 2010 5:57 pm EDT

i can't even get thru to talk to them. i get that same message and i just bought it today. i read on the back of the box that you can't return the phone to wallyworld if it has been opened. i just wasted $140. I'M SO PISSED.

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Straight Talk Wireless telephone problems

They overcharged me, then when the phone came it didn't work. I lost my original number. It was one nightmare after another. Then through one of the Straight Talk operators, I obtained a telephone number that changed everything.
His name is Kevin
His number is [protected] Ext. #3151
I called four times total. The first time he told me he was very sorry but he couldn't do anything. I kept complaining. (He's the supervisor). Finally he reimbursed me, sent me a new phone and got my old number back!
YOU HAVE TO BE TENACIOUS! Each time I called I left long messages explaining in detail what had happened. I just kept calling until he took an interest in my case. I was NOT rude, but I didn't give up either. (He knew I was going to keep calling.) He's an American working out of the corporate office in Florida and he has a lot of pull. He was very nice and polite on the phone. The last time I called, I threatened to contact the Attorney General and Consumer Affairs, and I think that's what did the trick, but who knows? All I can say is this is the guy that can turn your luck around, but you have to be ready to do battle.
GOOD LUCK!

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ALISHA SMITH
WAVERLY, US
Sep 27, 2010 12:47 pm EDT

HI MY NAME IS ALISHA SMITH AND I AM TRYING TO APPLY FOR UMEMPLOYMENT BENEFITS ON-LINE AND I NEED A PIN NUMBER IN ORDER TO PROCEED WITH THE APPLICATION. ALL I'M RECEIVING AS A TEXT MESSAGE ON MY PHONE IS, "PREMIUM MESSAGING TO THIS PHONE NUMBER HAS BEEN BLOCKED." HOW CAN I GET RID OF THIS PROBLEM? MY MOBILE NUMBER IS: [protected]

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ALISHA SMITH
WAVERLY, US
Sep 27, 2010 12:43 pm EDT

Hi my name is Alisha Smith and I am trying to apply unemployment benefits online and I need a pin number to proceed with the application. All I'm receiving as a message on my phone is, "PREMIUM MESSAGING TO THIS MOBILE PHONE NUMBER HAS BEEN BLOCKED". How can I get rid of this problem? My mobile number is: [protected].

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Straight Talk Wireless cannot activate

I bought a Straight Talk phone a week ago and have yet to be able to activate it! They claim the serial number of the phone has someone elses account information on it. When I call "customer service" I get put on hold and transferred to departments that don't answer! This is an obvious rip off operation aimed at getting your money and wearing you out trying to get what you paid for.

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GDSCJS
Norris, US
Dec 21, 2010 3:03 am EST

HASSLE! HASSLE! HASSLE! I've had nothing but problems since I bought this phone. The customer service is obviously half way around the world and communication is a -10 on a scale from 1 to 10! And try canceling a credit card on your account! Good luck there. My phone went south on me after I received a text from Straighttalk to dial *22890 to upgrade the towers. Immediately after my phone ceased to receive and send phone calls. It tells me the phone number does not exist or is not in service and to contact my service provider. Fat chance! After an hour of doing the same exercises over and over with a S.Talk customer service to no avail, I ended up hanging up and totally frustrated and my phone still doesn't work. To make a long story short, I made a trip to Verizon and canceled this piece of junk. NEVER AGAIN! Don't take the bait and go for this junk service -- you'll regret it! And, it's not worth the "cheap" phone. You'll end up paying for it -- one way or the other.

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Whazup
, US
Jul 21, 2010 9:42 pm EDT

I got straight talk back in October and had a problem with my phone I called cs and they told me to just see if I could return the phone or they would send me another one. I did not want the same phone because I looked up the reviews and there were a lot of people who had problems I did return the other one with a fight and got a new phone That is what customer service told me to do. I called to activate the new phone and the problem started. Since I returned the other phone it deactivated everything. I have made several phone calls and spent several hours on the phone even with corporate.Every time I talk to someone I hear a different answer to how long it will take to reactivate my phone. I explained I gave this number out on my resume and who knows how many calls I missed. I also have a mother who is 83 years old and I am scheduled to go out of town and if there is an emergency no one will be able to reach me.
I was told it would be fixed in the morning and if it is nor I can not go out of town I will have to cancel.
I am beyond I do not know what to do except hope it is activated in the morning. If not I will have to call corporate again.

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SIERRA WRIGHT
Baker, US
Jun 09, 2010 10:51 pm EDT

WHY IS MY PHONE SAYING SERVICE DISABLED

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TIASIA
Maxton, US
Feb 25, 2010 5:24 am EST

WELL I GOT A PHONE FROM WALMART LAST WEEK AND I CAN'T SEEM TO ACTIVATE IT. I TOOK I LAST ONE BACK AND THEY GIVE ME A NEW PHONE. BUT HELL THAT ### DONT WORK EITHER AND IAM REALLY GETTING FIRED UP ABOUT IT. IAM TAKING THE OTHER BACK TODAY AND I WILL JUST GO BACK TO ALLTEL AND T- MOBILE.

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Edwin_Ross
Washington DC, US
Feb 24, 2010 8:39 am EST

My experience with Straight Talk has been nothing but great. I use their $45 Unlimited plan and have dealt with their customer service a few times, each time its been good service and has fixed my problem. As an example, I didnt like hearing my credit update before every call so I spoke to someone in CS and they turned it off within minutes. All big companies, and especially all cell phone providers have problems with the CS departments, maybe try going into a WalMart and speaking to someone in person. Considering what excellent value for money Straight Talk plans provide, its hard to see that they'd be a 'rip-off operation'.

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Straight Talk Wireless can't add refill card and if you call cust. care # it says welcome to american roaming

I have been trying to check my service end date both online and by phone for the last 2 days and it tells me "We need time to process your request.Please do not click on submit again because this could cause your transaction to fail, etc. because I knew my service end date was close. So I decide to just to Walmart pick up another card to add, call the number and add, it tells me to allow 5 minutes. Well it is now the next day and I went online and the only option it would give me on my account is to reactivate possibly with a new number. So I go ahead and try that, it already has all my phones info. because I registered it online. Then, it tells me that I can't use that card because it's already in use. I have had this phone about 3 or 4 months and have had problems every month with adding service days. It told me to call the customer care #, so I do and it says "welcome to american roaming prepaid! "So I still have no phone and can't reach customer service. My next step is going to be contacting an Attorney because this really tops it all! It would not allow me to save to my computer, but I did copy it.

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Miauna
Henderson, US
Dec 22, 2010 10:22 am EST

My Straighttalk Phone has a blocked sim card. The Serial Number is:
RPHZB64329V.

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eb9229
, US
Oct 23, 2010 5:17 pm EDT

i can not recive multimedia messages you really need to fix it

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Denise F. Jones
Titusville, US
Oct 15, 2010 7:00 pm EDT

Purchased an unlimited card 2day & I have no mins. now

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John3333333333
, US
Mar 06, 2010 9:08 am EST

This is the most rediciolous thing EVER! This is my second refill and EVERY friggen month it does the same thing. I can't make phone calls or receive texts becasue I dont' have enough funds on it, when I just refilled? What the heck? Now the volume for customer service is too high that I can't even reach anyone and I have no service. What a bunch of friggen ###S work there? I want my friggen phone to work NOW. If I miss an important call, I will sue their ### off and take them to c ourt for the crappiest service they give ever. I ut the new card on this phone at midnight and now it's 10 a.m. and still NOT working. I can't reach customer car and nothing. I'm so pissed off right now that I want to go and put that phone up theirs where the sun never shines! Friggen IDIOTS! They are the worse. Give me my damn money back and I go elsewhere you firggen Straighttalk ###S! What a bunch of losers! If you can't handle the product, DON'T sell it!

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Crowbar
Rochester, US
Feb 24, 2010 3:41 am EST

They screwed me over as well. I bought a new LG220C from them last month. When I activated it online there had been an issue with the activation on there side. after 4 days it worked. I was never reimbursed for the almost week i lost and now at the end of this month, I run out of time. I go and buy a new card only for the same bull to happen again. Also to go along with this i have never been able to check my balance. They had better get the act together or I'm heading into the verzion store down the road for a new droid with an expensive but reliable service.

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Straight Talk Wireless still on hold!

I bought a Straight talk phone Jan. 25th. My phone number was suppose to be "ported" from my Trac Phone which irroniclly is their company! I had to wait 3 days to even get service, and once I did, I only had it for a week. It quit working on a Friday, and I was told by Phillipe, Julio, and Juan " please allow us 24 to 48 hours to fix this" FOR 5 DAYS THAT IS ALL I WAS TOLD! The kicker is I have now purchased 3-$45 cards in hopes that this would be fixed. Man was I ever wrong! It is day 6 and 1:30pm my time- I have been on hold since 8 am and disconnected 4 times and STILL nothing! I am to the point where I am going to run over my phone and put it in a Valentines Day card and send it to them with love! This was suppose to be cheaper than trac-Phone and much better, but all its been is acurse! I DO NOT RECOMMEND THIS PHONE TO ANYONE! NOT EVEN MY WORSE ENEMY

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srv820711
Lebanon, US
Apr 18, 2010 9:50 am EDT

i brought 2 of these phone for me and my wife. also brought 2 30dollars card. we had a verizon cell before it works really good, but i have to pay around 53 dollars every month to get 450 mins, 250 msgs, for one phone, but now i only pay 60 for two and both have 1000 mins and 1000 msgs. so it seems a good deal for me.
i actived my phone with a new number, it was ok, nothing really happened.
but when i actived my wife's phone with our old verizon numer, then it just could not work. however, i thought i might have to wait, but i waited for days it still not work. so then i try to call the support from stright talk, for the most of the time, i can't really understand what the people talking about, i think they are talking to me from somewhere in India. and then, everytime i call, its the same answers: ask my name and number, then give me a case number and tell me they need talk to supervisor, so i was on hold, and then tell me call back 24-48 hours. so just like that, the journey begins. i been calling everyday for almost the past week, everything i call, i get the same route, even i tell them my case number, they still ask me my name and phone number, and samething they put me on hold to talk to their supervisor, then tell mewait for 24-48 hours. this must been the longest 24-48 hours in my life. i ask them will i get the same answer next time? they just choose to not answer that and keep telling me to check back 24-48 hours, so i never get answer from them.
so now i kind of lost in this situation, and don't know what to do. people and friends been calling me on my old number and of course, no one gets through.
i just hope someone can tell me what should i do.

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Straight Talk Wireless customer & service & and website is bad

Well, mom always said if it sounds too good to be true, it usually is.
I really like the messenger phone, but thought that $100 was a bit much for out of pocket, but hoped the monthly savings would make up for it. It is a horrible experience to call customer service. Hard to get someone who speaks English fluently, and I can recite their script by memory (you'll memorize it too if you call more than twice; which you will!) Website offers a way to "personalize your phone with ringtones and graphics", but website says "under construction" and can not "authorize your account"? When I (finally) got through to an agent, I was told this was a national problem and to be patient. I had to go through 10 minutes of "checking my account" and the rep did not know of this "national problem" from the beginning? Now, the phone works well for the most part, and I was one of the lucky ones that got my number ported and usable in one day, but I have had an instance where I went from "25 hours" of talk time to "'0" minutes ! If you need to call on a weekend, you won't get anyone unless you press the key for wanting to buy more minutes (of course). Overall, because I paid so much for the phone, I'll stick it out. The only good thing, really, about Straight Talk is that the competition is finally making the big guys bring down their prices...and that means in the future, you better believe I'm hopping back to Verizon. I'm hoping I can stick it out for a year. Wouldn't you know, the big three started lowering their prices right after I bought my phone! Crossing my fingers till then, but please! Until Straight Talk gets it "straight", stay with a reputable company that actually cares about giving quality customer service!

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Update by niecy65
Jan 30, 2010 7:52 am EST

I wanted to update my comment left above..I meant that if you call their customer service on a weekend, you would encounter problems. To use it to make regular phone calls is ok
(unless of course, one is told again that your minutes magically vanished!)

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lesterbronze
Washington, US
Jan 31, 2010 3:02 pm EST

Interesting to read this negative review of Straight Talk. I bought the Samsung Finesse on the unlimited plan from Wallmart. This phone was reasonably pricey, but this price will be offset in 2 months by the savings this deal will bring me. I am super happy with the phone. It has a great touch screen and is amazing for web browsing. Enough on this great little handset. The coverage on this phone is way better than on my At&t. All in all, I would say that my experience has been amazing and it great to know that I'm not getting hugely ripped off anymore.

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Straight Talk Wireless liars and cheats

Liars and Cheats, The straight talk experience I have had in approximately 5 weeks as a customer. Had I not bought the $100 phone I would have quit this company. They have misleading information on the web site concerning monthly contracts. I have been on the phone three times for hours trying to get things right. They have cheated me out of one month ($45) of service and lied telling me they would give it to me when I called back. They denied and and lied. They do not allow you to talk to any one above a floor supervisor.

I am pissed!

Do NOT do business with this company, you will be sorry if you run into any troubles.

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sungsoup
umatilla, US
Jan 19, 2010 7:41 pm EST

You may still quit this company!I have purchased two straight talk phones, one for about $90.00 and the other over $300.00 along with 2 $30.00 phone cards.Walmart informed me I can return any or both phones for any reason within the 90 day return period.This would not include the monies spent on the phone cards.Also note on Straight Talks' web site the one year warranty they have at no extra cost.
I am pleased with my phones and take comfort knowing I am in Good hands, now.Please do your homework, know policies and procedures, and LISTEN when you are being guided via product help centers.They are not crooks nor thieves!
Final note-Keep receipts, boxes, and original packaging!I have not been paid nor compensated for my opinion! $60.00 per month for two phone bills makes me feel like I"m cheating them! LOL

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Straight Talk Wireless discontinued service

My wife and I both purchased straight talk phones from Wal Mart, she purchased hers first and miine was a month later, my phone stopped working after 3 weeks, I took it back to Wal Mart and they exchanged it with no problem. The next day my wifes service on her phone was discontinued, we called straight talk and was told that we needed to fax the reciept for the air card that we purchased along with the serial number and IME for the phone. I took all of this info back to Wal Mart in hope that they would be able to help get this phone back online, we were able to fax the info that ST needed and we went home thinking that the matter was resolved, the next day I called them and they said that they recieved the fax and they had to relay it to the corporate offices and i should have a response within 24 to 48 hours, well after three day i still didnt have service or a response, I called ST back and after 1 hour on the phone they said that I didnt fax in a bar code label from the box for the phone that was purchased for my wife nearly 2 months before. I just quit trying and had to purchace another air time card for that month and put new minutes on my wifes phone. Straight Talks customer service is terrible, if you call with a problem expect to be on the phone for 2 hours and dont expect to talk to anybody that can speak english very well.

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karenmr
Concord, US
Apr 03, 2010 5:56 pm EDT
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I bought three phones from straight talk, purchased three minutes cards..After a few weeks one of the phones was unworkable.. I then called straight talk and was told that the number to that phone, my phone had been transfered and I could not get it back.and in order to get the phone to work again I would need to purchase another minutes card even though my minutes card had two weeks left.. They recognized that it was them who had made the mistake but refused to turn the phone back on and return my minutes.. I was told this by two service representatives, the first one was very rude, second one was stern on not helping me, the supervisor told me the same but added that I am at the point of no return regarding my phone number and minutes.. His name was Jim, and refused to give his last name.. I do not ever wish to deal with these people again, mostly cuz they are rude and do not own up to their own mistake.. Luckely I explained the problem to walmart, they took the phones back, got credit.. I could not get credit for minutes not even the minutes that straight talk lost.. I warn people to stay away from straight talk, they are anything but straight..

Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

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Contact Straight Talk Wireless customer service

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

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