I purchase a phone and phone card from Walmart for my 13 yr old son for Christmas. This was to be his first phone and thought it would be a good idea to start him out on a pre-paid plan. However its been a mess since Christmas morning. FIrst off I was able to get it activated however the system gave me a LONG DISTANCE phone number for his phone (the phone number given was for the next county over which is long distance from my phones and everyone we know.)
I called customer service, spent 2 hours on the phone with which has to be one of the rudest people I have ever met, she told me that the area code for the phone was my area code (like I don't know where I live) and that if I wanted it changed I could go purchase another card...then a few minutes later she stated that there were no phone numbers left for my area code..wow. I asked to talk to her superviser and she said he was busy. I ended the phone call saying I would call back and speak to someone else.
I called a 2nd time, talked to a nice guy who said that he would put a order in and for me to get back within 48 hours.
I did just that and got another bozo like the first lady telling me just about the same thing she did. I flipped and asked to talk to a superviser who was miraculously "busy" at the time and unable to come to her phone. After more persuasion I was able to access a corporate number.
Called corporate phone number and talked to a woman who has been working on getting me a local phone number for my son. She contacts me at least 2 times a day about the matter. We have tried several times to re- activate the phone but the old number still shows up. This has been going on 1 week and now my son still hasn't used his phone...Very frustrating..and very unacceptable. I do have to say the lady at corporate is very helpful and nice...however how long can this go on.
If I would of seen the complaints before purchasing...my decision would of been different.