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Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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4:55 pm EDT

Straight Talk Wireless customer service terrible

Straight talk is the worst cellphone provider I have ever dealt with, the customer service sucks, they hire people from overseas who barely speak or understand the English language to reduce costs. The customer service reps are unskilled and not trained properly and don't know how to do they're jobs correctly. I was on hold for over an hour with customer service and they hung up on me, then I called back and asked to speak with a supervisor and they hung up on me again, my cellular data is not working on my phone which is why I called. And they gave me the run around telling me to try stupid things like turning on and off the phone waiting my time, and still were unable to resolve my issue, this is my 4th time dealing with data problems with straight talk, after reading online they are being sued in a class action lawsuit for cheating customers on data by throttling or completely cutting service off for customers, they lied about providing unlimited data and only providing a data cap. Never deal with this company again.

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Martha DeSantis
Mill City, US
Apr 01, 2015 4:03 pm EDT

I bought a blackberry phone online in march of 2015 I have been on the phone with them for at least 40 hour as of April the 1 of 2015 they have sent me 3 different sim cards and none them have work 1 worked and all I could do was calls no text or internet so I bought another card to add text and inter net well it didn't add any so I called again the person shut my phone off and put the number on a new sim card that I didn't get so I called back to see where the new card was and was told that one was never ordered cant be put on a new sim card I told her that it happen and she kept telling me I was wrong and the phone cant be shut off so I have been without a phone for over a week Not bad enough I just had back surgery and need a phone

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10:41 pm EST
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Straight Talk Wireless stole my money

I bought a service card for my cell phone for $45. I added it to my cell phone via my serial number on their website. My phone got deactivated because they added it to someone else's account and they refuse to do anything about it. They continuously blamed me, no it was their website, and they refused to give me the number to someone higher up. They also hung up on me once and refused to provide their names. I am contacting a lawyer first thing in the morning.

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6:30 pm EST
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Straight Talk Wireless Canceling my service and losing my business cell number

My cell number is my business number. My problems began with BYOP program. I was given an Samsung Gs3 on the Verizon network. I purchased the activation kit from Walmart. That included 30 days of voice, text, data and sim card. $ 60.00. Found out from Straight talk that the activation kit did not have a Verizon sim card. So they had to send me a sim card. Got the sim card in the mail and it didn't work. So they sent me another sim card. (Time wise about 3 weeks total) Tried to activate the nest sim card with customer service. The Rep. set the phone up with a new number. NOTE: A number I didn't want or needed. Before the Rep. got off the phone. I tried to get him to change the number back to my original number. He told me, that it would take an hour or so to change over. Ended call. Couple hours later, no change to my original number. Called back and got told it was changed over again. No Luck ! A couple of days past and I attempted to get the number changed. Finally, they got me to a advanced technical support rep. He got the number changed to my original number. All is ok. But, in the middle of all of this. I was asked to add more minutes. So I did so. The problem of adding the minutes was it went to the wrong number. Not to my original number. A number I was not using, but it is still on my account. Last week, I called ( Approximately Jan. 15, 2015) knowing my original phone end date was 1/21/2015. I wanted to have the minutes transfer to my original number. The Rep. said she changed the minutes to my original number. So, I assumed all was ok. Well, yesterday ( 1/21/2015) my phone went dead. Same day, called from another phone and tried to get my phone reactivated. Not only could I not get my phone reactivated. Customer service said they couldn't locate my number and the number belong to Verizon wireless and it couldn't be retrieved. Traveled to a Verizon store and asked about the number. I was told that the number belonged to Straight talk and no one company has proprietary over numbers anymore. So someone is lying. Bottom line, is why cancel my number. I thought cell phone companies had to hold the number for a certain amount of days or even months. They still owe me cash for my unused minutes. Today, I transferred to Verizon and set up an account. But, still don't have my original number. I have a Work van with large cell phone numbers all over it. Brochures, letter head, work shirts, jackets and business cards with my original number. It will cost me a lot of money and not only loss of business. This has to be the sorriest company in america. Next to ATT. Another sorry company to deal with.

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rwhsr56
Bennington, US
Jun 03, 2016 8:36 am EDT

I pay every month on my cell service with Straight talk and when I make calls later on my service is disconnected..I loose over 1 to almost 1 1/2 weeks of service because the way they have it set up..They have my payments going into the same month I had already paid for My Service..They always told me they would straighten it out and its stays the same..I paied alot of money for my Galaxy S2, , 375.00..This is how I get treated with them..I will be getting rid of my service with them and letting everyone know will rip people off..

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rwhsr56
Bennington, US
Jun 03, 2016 8:36 am EDT

I was in contact with them and not a bit of help and they told me I had to do it their way or nothing..

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rwhsr56
Bennington, US
Jun 03, 2016 8:36 am EDT

I am not sure if you understand my question..My service start on the 5th and because of 30 days it goes back into the month I pay and they say I use 30 days worth..My phone was shut off last month and they say I used my 30 days on the 2nd of this month and following month my service will end on the 29th of the month..I never had any problems like this with any service I had before..

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12:26 pm EST
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Straight Talk Wireless fraudulent service

straight talk accidently received a double payment from me by credit card Nov 7, 2014 I accidently paid for the wrong cellular account. Then I paid again by credit card for my acct. I made straight talk aware of the double payment. A straight talk representative told me they would apply the refund to my phone account for the following month. straight talk never refunded my account. I purchased a straight talk phone card December 2014. I purchased another straight talk $45 unlimited service card, by credit card Jan 3, 2015 on January 14, 2015 straight talk disconnected my phone with 21 days of service left unused. When I called Straight talk they said they had refunded my credit card account for Nov 7, 2014 and I needed to buy a new service card. That was not true. Straight Talk lied. I checked my account. No money was refunded by straight talk at all. Straight talk policy does not allow them to refund money to anything. Straight talk received money for full 30 days of unlimited cell phone service Jan 3, 2015 and disconnected my service with 21 days of service left I paid for. Straight talk is scamming it's customers and they are liars and very rude. Mamie Carter

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Sandy Hunt
, US
Nov 19, 2018 1:42 pm EST
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WHY is my billing payment different from what is deducted from my account? Billed/Pmt amount is $50.63 yet $50.83 is deducted on credit card. If they are collecting .20 month per person OVER what is billed, that is $2.40 a yr per person. Multiply that by 25 million people, that is $60 million dollars they are collecting a year. Is that not theft?

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Paiden
, US
Nov 13, 2018 8:38 am EST
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Keeps throwing me off of my apps.Its taking forever for anything to load.When typing, it keeps taking The keyboard away and taking forever for it to show back up.Can do hardly anything because of this.I have had straight talk for 8 years, this us pitiful

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clint moore
, US
Nov 12, 2018 12:27 pm EST
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phone number [protected] --------- Ref # [protected] ----------------------------------Serial num. [protected]

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Kenneth Arnold
, US
Nov 13, 2018 1:41 am EST

Straight talk double billed my phone number [protected] on 12/19/2016 for 48.09 twice on my debit card account.

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Sandy Hunt
, US
Nov 13, 2018 9:52 am EST
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Complaint board...you keep sending me the same email about complaint not long enough. You only allow 350 characters. There ARE 350 characters in the complaint. Every field has been completed.

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Sandy Hunt
, US
Nov 12, 2018 9:48 am EST
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WHY is my billing payment different from what is deducted from my account? Billed/Pmt amount is $50.63 yet $50.83 is deducted on credit card. If they are collecting .20 month per person OVER what is billed, that is $2.40 a yr per person. Multiply that by 25 million people, that is $60 million dollars they are collecting a year. Is that not theft?

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Ricky Ervin
, US
Nov 01, 2018 3:09 am EDT
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After renewing our Straight Talk, service Twenty Four hours prior to expiration, your companies software malfunctioned, our voicemail was reset to new account statice. Our company had saved Customer Contact information on that service, We need those voicemails saved on our existing account. Our number is [protected], Thank you.

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Helen m wood
, US
Oct 31, 2018 7:57 am EDT

Got the runaround all day Saturday about the cell phone I got on line they said it was going to be a good phone get the phone now it's not a the right tower Glen said they would send me out new SIM card still waiting disgust service I'm going to cancel service

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Donaldlehman_1
, US
Oct 15, 2018 8:06 pm EDT

On 9/24/2018 added time to my phone .Today I can't call out get message all circuits are this has happened now this happens every month can not get any customer support unless I call them which I can't since I can't call have drive 20miles to find a phone to use them if I am lucky it will take 2 hour's to fix .usually put a phone for 2 weeks

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Tiffyrc96
, US
Oct 14, 2018 11:56 am EDT

I only got 3gb when I was supposed to get 4gb
[protected]

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9:58 pm EST

Straight Talk Wireless they still refuse to refund money,

okay, so I had two accounts, under two different email accounts, two different cell phones and so I accidentally put time on the wrong account. These straight talk people decide well so, we don't safe guard against having duplicate accounts by making sure that names, address, and birth-dates aren't the same so they can keep money's that isn't really theirs to keep. Then when I called customer service they are so great at deflecting, and saying the same tune' sorry it is against our policy to refund money, ' Well here is what I say to them, if I were charged twice for the same straight talk card at a Walmart register. I would talk the receipt to the register and get a refund. So, now I am going to check out Target deals, and if I can't find any of those, well then, I will just go to Verizon or t- Mobil and sign up for a contract cell. Even though I never wanted a contract phone.

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8:30 am EST
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Straight Talk Wireless disconnected service before 30 days

Purchased straight talk phone from wal-mart in september 2014. Got a number change at the end of september, always buy airtime cards $45 from wal-mart. Added airtime card on oct.31, 2014, they disconnected my phone on november 17, 2014! That is not 30 days! Can't be reimbursed, customer service is very rude and disrespectful!

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12:52 pm EDT
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Straight Talk Wireless poor phone /poor service

I purchased a straight talk phone (zte) the phone became defective so I called costumer service after a 6 (six) hr phone battle (mainly because the person on the other end couldn't speak english) they agreed to send me a replacement. that phone became defective so again I called and after another phone battle it was agreed that the phone would be replaced. that was on thursday september 18, 2014 to date I have received nothing, no mail return info, no email no nothing! I called again today september 24, 2014 and was told there is no information about the ticket that your computer clearly stated did exist! after another phone battle i'm fed up!
This is worst service I have ever had in my 57 years of life. all I want is to be treated fair and have a phone that works zte 5.0 model 2796c or better. that's not a zte this bran is terrible. I can't make calls or receive calls after the phone has been on for 20 minute's, it cuts off during calls, continues to have data era 'no connection, slow screen just a terrible phone and I paid to much money to just give up and let it go!
Here are my other concerns:
1. poor phone skill's
2. long wait time's
3. poor product's
4. poor policies (most only have one phone so to have to find an alternate number to call you from is a real hardship)
5. your data plan is terrible unlimited should be unlimited
6. I shouldn't have to pay to send you back a defective product
7. I shouldn't have to be without a phone till you send the replacement
I feel like as a customer I should be able to get timely result's from a company as large as straight talk!
Grandville r. anderson iii
401 east 6th
Prattville al 36067
[protected]@yahoo.com

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8:36 am EDT
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Straight Talk Wireless card refill representative

When I was attempting to reload my phone service, the representative that came on to the phone was incompetent and did not know her job. Ex. She didn't know the difference between the s/n and the med number, was rude too, and every question she asked me when I gave her the answer I had to repeat myself 2 to 3 times.

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4:05 pm EDT
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Straight Talk Wireless terrible customer service

There are no words to describe how disappointing my whole experience with Straight Talk has been. I bought a 'bring your own phone' activation kit that would not work on my phone even though they checked it for compatibility and troubleshot the phone repeatedly. I called back after checking several different solutions. I wasn't angry, I just wanted my money back since the product obviously didn't work. I tried explaining the situation but the representative insisted that it was MY FAULT! The final straw was when the customer service representative HUNG UP ON ME when she realized she didn't know what to do and didn't want to give me my $70 back for a SIM card that plain and simple DIDN'T WORK.

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Phoneymacaroni
Asheville, US
Jun 04, 2015 11:48 pm EDT

The exact same thing happened to me, except I was never hung up on; just told repeated, useless information. I would love to find a way to get my deserved refund and warn others about their abysmal customer relations practices.

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Phoneymacaroni
Asheville, US
Jun 04, 2015 11:47 pm EDT

The exact same thing happened to me except I was never hung up on, was just told repeated, useless information. I'd love to find a way to get my money back and warn others about their abysmal customer service practices.

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wifi8827
, US
Aug 27, 2014 10:34 pm EDT
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lesson learned...you shopped at Walmart and you got terrible service.

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wifi8827
, US
Aug 27, 2014 10:34 pm EDT
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lesson learned...you shop at Walmart, and you get c*** service.

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1:22 pm EDT
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Straight Talk Wireless service, customer service

Their website doesnt tell you which phones will be working off which network. I wouldnt have spent $250 on a phone if i would have known it was going to be running off the T-Mobile Network. I would have spent less money for a better network or more money on a phone for a better network. Once i get the phone and service activated, i dont have signal at my house or my job. The two places i use it the most...i cant. I bought a new at&t sim card thinking i could switch out the sim card and be able to use a better network...NOPE! They advised me that your phone wont work with a different sim card even though its from Straight Talk. I have tried logging into my account to deactivate my auto renew policy...well now i cant log in my account. I have been on the phone with 3 different representatives...which all 3 didnt help. 1...first guy i talked to couldnt speak fluent English. Hello, this is America...learn the language or dont work here. 2...the next woman told me about you couldnt switch out the sims...and she told me to reinstall T-Mobile sim and make a call...so i did...well yeah it makes a call but halfway i lose connection...so then she says you are able to make a call...you must have service...and then hangs up on me. REALLY?!?!?!?! I call back and talk to the 3rd representative wanting to sign into my account to take off the auto renew policy, I have had about enough of straight talk and ive only had them for a month. She took off the auto renew, but i called to log in to my account so i can verify it was off...did she help me into the account...no. did she take off the auto renew, yes...but how can i check to make sure? wait a month to see if i get charged? Straight talk has good phones and good deals and i like the $45 unlimited everything a month, but whenever you cant get signal 90% of the time where you are at...why stay with them? They need to be able to switch out sim cards from T-Mobile to AT&T so i can use a different network...i might be pleased with them a little better than T-Mobile. Now im out $250 on a phone i cant use.

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12:28 pm EDT

Straight Talk Wireless liars and thieves

This is my third FCC complaint this week.
Please tell me and thousands of Straight Talk customers on how to shut
this company down. I received my replacement phone on Thursday. The
phone worked fine until 6/20/2014, then all of a sudden the 3G aspect
was not working. I emailed Teresita and told her I had no data
connection. We talked briefly about the problem and I could not get the
phone to work under Wi-Fi except at my home and even then there was no
good connection. I called and left her 2 messages no response. I called
back later Friday nite and was told to call Saturday nite to see if
there was a solution. I was also told not to make any payment until the
problem was solved. I was not going out late at night to purchase a
card. I was told to wait a couple of days, not to mention that Straight
Talk put off the discussion of any credits and extension of services
until a later date. I will no longer use this unethical company. I was
not allowed to ask questions and the staff was abrupt and hung up on me.

Straight Talk disconnected my phone service and they still want my money.

There is nothing that the staff can do to correct the errors and the way
they conducted themselves. The security officer in my apartment complex
knocked on the door because there was a death in the family and no one
could get through. My phone was disconnected in spite of the promises
made to me. I called Straight Talk 3 times this morning and was unable
to talk to anyone. Each call resulted in a pick up and hang up.

I will be contacting lead counsel Michael Sobol with Lieff Cabraser
Heimann & Bernstein who sued this company.

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BBVaughan
, US
Aug 25, 2014 1:12 pm EDT
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DO NOT USE ME CREDIT/DEBIT CARD FOR AUTO REFILLOR ANY OTHER REASON.
I CAN NOT TRUST A COMPANY WITHOUT ANY REGARD TO THEIR CUSTOMERS.
NOT HAVING A PHONE DURING THE REDICULOUS AMOUNT OF TIME YOUR COMPANY SPENDS TO REPLACE THE FACTORY DEFECTIVE ZTE SMART PHONE PURCHASED FROM YOU HAS TO BE THE BIGGEST SCAM IN THE COMMUNICATIONS INDUSTRY. EVEN WHEN YOU HAVE PAID FOR THE SERVICE, (time)
STRAIGHT TALKS NO REPLACEMENT POLICY FOR WARRANTIED PRODUCTS UNTIL THE DEFECTIVE PRODUCT IS RETURNED AFTER THE CUSTOMER RECEIVES INSTRUCTI0NS SENT REULAR MAIL AND CAN ONLY BE RETURNED BY REGULAR MAIL (3-5 BUS. DAYS EA. WAY) PLUS 5-7 BUS. DAYS HANDLING EACH TIME BY STRAIGHT TALK ADDS UP TO A "STRAIGHT TALK WILL PUNISH, CHEAT, AND DICOURAGE ANY WARRANTY CLAIMS".
WALMART WILL NOT DO ANYTHING BUT SELL YOU ANOTHER PHONE WITH ANOTHER CARRIER.

LETS GO PUBLIC MEDIA EVERY HOUR ON THE HOUR UNTIL STRAIGHT TALK REPLACES THE FAULTY PHONE AND PAID SERVICE.

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chuckles cordes
, US
Jul 31, 2014 7:03 am EDT
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12 months service with 15 defective junk phones. presently hav 3 defective phones in hand and i hav been trying since 6-2-14 to get them replaced . i believe this 2 be comsumer fraud and interstate fraud . knowingly sending out defective phones to replace a defective phone has to be fraud . as it crosses state lines that makes it interstate fraud .

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Straight Talk Wireless customer service

I contacted customer service regarding an issue with my phone. I eventually changed my number to prevent call(s) from third parties. I was getting phone calls from companies that buy contact list from straight talk. I changed my phone number at the advise from a rep located offshores, and still received phone calls afterwards. After I contacted the offshore rep again, after the problem continued, I was advised to change my number again or to quit looking for jobs or the phone calls may have been random. Then I was told I could find another provider. I asked if anyone else was calling about receiving calls from third parties that wanted my credit card number for roaming charges, debt consolidation, wal mart pharmacy, or anything required to enter your credit card number to continue. I was told yes. I asked what i could do to prevent calls going forward. The rep(s) stated change your number every 30 days or find a different provider. The straight talk reps have no concern for loyalty, resolving an issue, or any other words of advise-exept what is scripted. And good luck with the names of these so called "experts or managers". A true disappointment for straight talk. I guess you get what you pay for. SCAMS.

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Daddy For Hairy Pussy
Dayton, US
Apr 22, 2014 3:23 am EDT
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Take your complaint to the F.C.C they will help

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Straight Talk Wireless cannot acctivate service

Have tried to activate my iPhone with straight talk...after purchasing my activation kit for 64.00 they still could not activate my phone...they said they would send me another sim, and I could not get my money back from Walmart . I will activate my service through a company that can give me service DO NOT BELIEVE THEM...THIS COMPANY IS NOT REPRRITABLE...DO YOUR SERVICE THROUGH OTHER SERVICES...THESE GUYS JUST RIP YOU OFF,

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billfortin
johnson city, US
Jul 07, 2014 4:54 pm EDT
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you are so right .they have done the same to me.never trust them again.I bought a new phone and a sim kite they turned on No phone but could not get incoming call or text.I got kicked to three Defferent teck and the just keep telling wait 24 hours so i did still Dont work. Then i call bake .and they say oh you Sim card is invallet.i cant use it.so they sent me another one ok.tryed to turn it on well still wont work call them back oh your Sim is invallate.what the hell you mean Invallet. you need another one.i already had three in it.so to say i have no phone.they shout off my old phone and they wont let me turn it back on with out paying for another card again.that is crazy. So now i have to phone to use anymore.some body needs to do something about this.they cant do this to people.It Unfare

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Daddy For Hairy Pussy
Dayton, US
Apr 10, 2014 12:43 am EDT
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Don't use Boost Mobile, Sprint, cause their the same as Straight Talk i had these companies their all rip offs

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Straight Talk Wireless broken phone

my wife purchased me a phone for my birthday last august and it comes with a one year manufactures warranty.the front camera stopped working recently and i have tried using LG customer service ( its an LG optimus showtime phone) and thied everything
and finally i was told i would have to contact walmart for a replacement phone.I went to walmart with my phone my reciept and a copy of the one year warranty, walmart says they only have a 14 day warranty on phones for straight talk...great eh?how many phones break or quit working in the first 14 days?Customer service at this walmart is the worst i have ever seen as the customer service reps could barely speak proper english and i had to decipher ebonics once again but recieved no resolution to my problem.so i went to the electronics dept where i was met with the same rudeness and indifference needless to say i will be switching carriers and will never set foot in a walmart store for ANYTHING.Straight talk had been good up until you ask them to honor a warranty.User beware!

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6:18 pm EST
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Straight Talk Wireless customer service/ phone replacement

I have been with Straight Talk for over 5 yrs. now and bought several phones. All usually thru WalMart. Wasn't until this last cell phone I bought, a Samsung Galaxy S2 brand new (obviously). They (Straight Talk) have been replacing this phone about 5 times now! All with refurbished pcs. of junk! And I have to deal with this customer service that either hangs up on me, cant hear me, I cant hear them, I cant understand them and it takes several calls to get the phone even replaced in the first place then... I dont even get the replaced pcs. of c*** phone for like a month! This all after several attempts of calling and them telling me it has been processed and is being shipped! HA! REALLY! AS IF! And now they are sending me a model phone that is seriously downgraded from my specs on my model and from the price I paid for mine! So yes if you are all asking y I am still with this company, It is just till I find the carrier I am going to switch too! STRAIGHT TALK ---- has the absolute worst customer service and I regret ever coming to this cellphone company!

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drell
tuttle, US
Jun 03, 2016 8:35 am EDT

OMG! I bought hubs a new phone in July of this year (2013). Every month thereafter I have had issues with the refill cards. He would refill them online as his phone did not have the option to refill on his phone (yeah I know right). His phone will never refill. I have to call customer service and go through this each month.. Telling them each time the same thing. He bought the card, activated it, yet he never got the credit to his phone. Every darn time I get the same answer.. That number has been added to another account. What other account! We only have this one. The numbers are very close and he must have hit them by mistake! I Told her that was bull, I have been dealing with this c*** from day one. This last time he called them and had it activated and still they screwed up. The lady told me they could switch it over this one time at no charge. Haha I told her she would switch it over forever if they keep messing it up! That it was there problem that did this not mine. She then wanted my credit card to enroll us in automatic payments I told her she had lost her mind and I'd never give them that info. Stupid people!

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Barb Middleton
Boyceville, US
Apr 18, 2014 11:09 am EDT

I have been with straight talk for about seven years. I bought a windows 8 phone. The phone keeps freezing up, every time I call the people get very rude. They refuse to solve problems with you instead they tell you its because your phone isn't fully charged. I feel they need to pull these phones and fixed the problems. I pay a portion of there wages, they don't treat you at all with respect.

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H20town
Watertown, US
Mar 06, 2014 1:20 am EST

I too am having problems with them and the same phone. Mine started on 2/18/14 when my bill was due. As soon as I paid it and they said to cut it of and back on, I have had zero data ever since. I made several calls to them & nobody had any expertise except for flip cards they read from. They kept transferring me to 'other' departments & each one read the same thing off. I contacted them on Face book and it took them 4 days to respond, 18 emails back & forth & then they did the same thing, tried to offer me a phone that was half of what I have. Of course I told them that was unacceptable. They told me to try to buy a new phone. This one is only 11 months old. It's awful funny everything was working just fine until they said to power off and on. I'm beginning to believe they have purposely done something to this phone seeing that the Galaxy S5 is coming out next month. It's like their way of 'weeding' things out.

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12:46 am EST
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Straight Talk Wireless worst customer service

Do not buy straight talk! You will regret it. They are too cheap to pay real people to be customer service. Everyone is in india and they get mad when you can't understand what they're saying. They also have no idea how to solve any problems. I bought airtime and tried to add it to my phone and for some reason it did not work so I had to call for help. I spent 2 hours the other night on the phone and they were unable to fix anything. I spent another 2 hours again in hopes of something getting fixed this time, and nope nothing was fixed. They know nothing about the services, they just read a script. My problem is still not fixed and they don't even offer anything to make up for their mistakes.
You might think now that you won't ever need customer service (That's what I thought), but as soon as anything goes wrong, you won't be able to get it fixed and you'll wish you didn't have straight talk.
Their customer service is so bad they might as well not even offer a customer service phone number and email.

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C. Q.
22551, US
Jan 19, 2014 1:05 pm EST
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I am having similar problems. I set up my account on line and put in the Service Card Pin # and now I can't use it. I did just send an email through their web site. I did take down the email provided above just in case I get nowhere. Thanks.

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8:56 am EDT
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Straight Talk Wireless phone won't stay on internet keeps dropping calls

Every month I have some kind of problem with my phone, it drops calls at least 4 a day my weather app will not update. I can't use my internet more than half of the time. And when I call to have it fixed the people early speak english its vary hard to understand them. And most of the time they can not even help me. And when I ask to speak to a other person they tell me they are sorry but they can't let me talk to another person... Its really getting old and vary frustrating. I payed 300$ for my phone and it is not working more than half of the time.. Vary disappointed.

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2:23 pm EDT
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Straight Talk Wireless incompetent service

These people are incompetent. I'm here with a non-working phone because of more stupidity and unprofessionalism on the part of the Straight Talk people.

Last month, despite my clear directive that the phone rep add my service plan card to "reserve, " the genius with whom I was speaking applied it immediately, thereby wiping out the 7 days that I had remaining. It took me three days of emails to the ST corporate resolution people to have that 7 days added back on (so that my correct service end date is October 10th), and to reinstate the minutes/texts/data balances to be effective on October 10th.

Well, you guessed it - on October 3rd, my phone was shut down. I called the "customer service" people (of course, in the Philipines), who had absolutely no idea at all about what the ST Corp Res people were supposed to have done. They told me (mostly in broken English) that I just ran out of minutes/texts/data. That, of course, was a bunch of c***, as I had at least 700 minutes/900 texts/15mb data left at the time that my phone de-activated. He admitted that he didn't know whether I had all of that remaining, but nevertheless insisted that I must have run out.

I told the representatives with whom I spoke that I had an agreement (and emails to back it up) of the resolution of last month's problems. The supervisor told me that she didn't need to be bothered with those details because she had years of experience on the job.

I asked to be connected to the ST Corporate Resolution office. The 2 stooges with whom I spoke told me that they didn't have any information about that office, and that all this was my fault anyway.

I've been sending emails to the person with whom I entered into the agreement to fix last month's errors on the part of Straight Talk, but no one is bothering to contact me.

I just want what I paid for. Silly me for having such a high expectation

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calvin lee
Tampa, US
Nov 25, 2013 9:16 pm EST

I've had the same problem with my androd.my keybroad freeze up this the four time i'ev sent my phone back. ive ben wait for my phone sent oct 2013. i'am still waitting for my phone.it still ant back this is nov 25, 2013. my name is calvin lee.

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Peggy Givens
Primm Springs, US
Oct 12, 2013 5:33 pm EDT

I bought 1 month of service for my granddaughter and they keep taking money from my checking account. I call them every month but they say I signed up for it. I tell them to quit it but they don't. They also will not return my money. They are crooks!

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JenniferLeigh1999
, US
Oct 04, 2013 8:12 pm EDT
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I've had this happen also. Straight Talk usually works fine if you don't use up all your minutes or texts, and refill on time or let the account refill from your reserve account at the usual time. But anything 'unusual' like trying to add a plan from reserve early seems to blow the computer's mind, and requires a 30-minute call to the Philippines to straighten out. They are always 'very sorry, ' but the problems are never fixed in their system to prevent them from recurring. Also, you cannot add a plan from your reserve through the website--- it says to press a button that's not on the page! You have to call to refill early from reserve, or wait until your regular refill day. Worst of all, a couple years ago due to a 'system error' many subscribers including me just LOST their service. It took me SIX DAYS and a total of about five or six phone calls and at least four hours on the phone with them to get it restored. Yep, you get what you pay for. Straight Talk uses the Verizon network (on their CDMA phones), which is great; I have service everywhere and almost *never* drop calls. But when there's a problem, the customer service is almost non-existent, or a major hassle.

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Straight Talk Wireless phone replacement

When my Straight Talk cell phone went bad (within a year) I contacted them to receive a new phone, but their policy is to require that the faulty phone be sent first prior to receiving a new one! This will leave me without a cell phone for who knows how long! I spoke to tech support, then had no luck with a "manager". Other companies send you a new one first, then you send back the broken phone. I am cancelling my service as soon as I find a new carrier. That policy alone is enough to drive me away, and it did! I will never use their services again!

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Street Rodder
Bangor, US
Aug 09, 2013 8:13 am EDT
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We just went through the return process with ST reps last night. After 2 plus hours on the phone, the ST reps were much less then helpful and in fact they outright lied to us. We have 7 phones with ST; I guess it's time to find a new carrier...I'm just plain old disgusted!

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Straight Talk Wireless robbed me of $50.00

I reactivated my phone service through Straight Talk on June 20th 2013. Three days later my phone couldn't send nor receive calls or text messages. It took 3 days to get the phone working. On June 25th, 2 days after the first incident, the entire network went down. No one in the technical department have a clue to what is wrong with the phone. I was told Thursday the 27th that there was an outtage in a 30 mile radius of me and by 9pm that night I would be able to have my network running and access to my phone. It is Monday, July 1, 2013 and my phone is still not working and still does not have a network. Straight Talk refuses to refund me my $50.00.

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MikeT138
, US
Jul 24, 2015 8:43 pm EDT

I had this problem a while back. Purchased their $200 phone, and their $45.00 unlimited service which actually charged me $60.00 instead. I did not receve one ounce of service. For the entire month of service after activation i couldn't recieve or send text or phone calls, or browse the web without using WIFI. I called customer service up 3 to 4 times a week. spending upwards to 5 hours at one point on the phone with a customer service rep. Each one giving me a different excuse, but no help. one told me verizon has no service in my area, why my cousin's verizon phone had full bars right next to me. they would tell me that same story but with other service providers as well. In other words, they never intended to help me get my service, never gave me a refund for the phone or the service, and wasted more of my time dealing with their CSR than i'd like to admit. If i didn't know people with working straighttalk phones, i'd think they were a false organization

Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

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Straight Talk Wireless contacts

Phone numbers

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Website

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