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I purchased the StoneDine cookware. At first I was extremely satisfied. However, in using the cookware in my everyday cooking, I began noticing that the coating inside the cookware started to fade off. I used plastic or wooden utitensils in order to have them last as long as possible. I began noticing that the cooking was not evenly distributed and most of the heat on the bottom of the cookware (the stainless steel area) began to turn black and the outside of the pans began to retain grease and burn into the sides. I found myself having to scrub the bottom of the pans and sides vigorously and still could not keep them new in appearance. Another thing I started noticing was that my cooktop on my stove began having a film cooked into the glass top that would not come off...hence ruining my glass cookstove top! I returned all the pots and pans (I paid the expensive postage) and StoneDine sent me another complete set. After about 3 months the same thing started happening. I wrote the StoneDine.Com rep and she said she had to forward my emails to "corporate" singe this had been my second contact with them. I have since sent 3 more emails with no one responding. I will never purchase this product again, nor would I suggest anyone purchase it.
we ordered the set and seen the charge in our online banking a couple days later poof it was gone from our banking so we called them they fixed the problem and got a new order on there way today we see two separate charges both for full price yep we got double charged so we called them and talked to Emanuel he said dispute it or send em back well we only got one set and paid twice at the same time they caused a overdraft protection charge also i think they should pay that back too... i just wish i looked a t the reviews first DONT BUY EM CUSTOMER SERVICE IS SO BAD.
I am so so pleased that I checked out Stonedine. Here in Australia we are being inundated with TV commercials about it and it looked 'oh so good'. What got me puzzled was the words "simulated" when the TV ad was showing the 'rough' treatment being given to the Stonedine pan.
And another clue that made me suspect their honesty was that they never advertised the price of the saucepans, just one pan in particular which they said they'd give away 'free' with your order. You had to phone them to find out what they cost. What made me smile was that straight after they demonstrated these 'wonderful' pans, there was a cooking segment where the pans being used were quite tarnished. I thought "IF those Stonedine pans are so marvellous why aren't we seeing them being used in those cooking segments? It pays to be very very careful. Top marks to complaintsboard.
An hour after...sorry
We saw these reviews too late so we cancelled our order an house after we had already bought it.. We got a cancellation number and we thought we were done. Two days ago, they took out $57.72 out of out account and it has a notation of "1 of 10"! We're calling now to get this money returned and the thing cancelled again!
D. Todd
Thanks Deb,
I am glad that you posted information on your experience with this cookware. I too was ready to purchase a set of Stonedine, but decided to look for reviews from others first.
Thanks,
Hou, TX
I would like to add that the infomercial gives you the impression the pans are made in Germany.. they are not. They are made in China.
The pans also, must be 'seasoned' before use, and they are not supposed to be used in High heat. I dont know about most people, but I typically start on high and then lower the temp, but these pans are not supposed to get high heat at all.
Thanks for the honest update on the cookware. It stopped me from buying it. I knew the pans had to be coated with something. And, by your experience, it is coated with a bad product and no one should have to scrub to get a "non-stick" surface clean. I hope many more people read your review.