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StoneDine review: Poor Quality/Craftsmanship 127

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4:40 am EDT
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I purchased the StoneDine cookware. At first I was extremely satisfied. However, in using the cookware in my everyday cooking, I began noticing that the coating inside the cookware started to fade off. I used plastic or wooden utitensils in order to have them last as long as possible. I began noticing that the cooking was not evenly distributed and most of the heat on the bottom of the cookware (the stainless steel area) began to turn black and the outside of the pans began to retain grease and burn into the sides. I found myself having to scrub the bottom of the pans and sides vigorously and still could not keep them new in appearance. Another thing I started noticing was that my cooktop on my stove began having a film cooked into the glass top that would not come off...hence ruining my glass cookstove top! I returned all the pots and pans (I paid the expensive postage) and StoneDine sent me another complete set. After about 3 months the same thing started happening. I wrote the StoneDine.Com rep and she said she had to forward my emails to "corporate" singe this had been my second contact with them. I have since sent 3 more emails with no one responding. I will never purchase this product again, nor would I suggest anyone purchase it.

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127 comments
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12skit
, US
Apr 12, 2017 12:06 pm EDT

I loved my pans but within 2 years started having issues. The company made good on the warranty. The company no longer make the pans under the name Stonedine but now it's Stoneline but it is the same company. They no longer honor their warranty under the old name. DO NOT BUY ANYTHING FROM THIS DISHONEST COMPANY!

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Artic1ce
, US
Feb 10, 2016 10:07 pm EST
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I looked at the set u have dosnt look like my set but I have had mine for 3 years and I cook on high heat with gas stove and have not had a problem and they still clean up with just a rinse no scrubbing and no coating coming off I thought it was suppose to be an actual stone coating the only problem I have there handles are very loose all the time I actually was just going on line to see if they made a wok to purchase and I have used them every day wonder if some one is duplicating with a cheaper product I said I bought them 3 years ago could be longer or earlier but it was theta first came out

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Kevbw
, AU
Feb 05, 2016 7:14 am EST
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I brought to pans both are useless all they do is stick don't buy save your money

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Pamela Hansen
, US
Aug 24, 2015 10:13 am EDT

I have used these pans for years and on a daily basis. I love them. I have sent my large fry pan back and it was replaced . I would not use another kind of pan set. I have never had burn or stick issues.. I would buy it again and tell others the same.

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Home cook
, US
Aug 06, 2015 6:45 pm EDT
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I bought this product about 2 years ago and really liked it then. But even though I never washed or scrubbed the pan (only put cold water in and let loosen up the stuck on food and then tried to wipe clean like I had done with my cast iron skillet), the pan really continued to adhere food after cooking. I even bought another pan for my chef daughter for Christmas who thought it was produced in Germany and must be well made (she lived in Germany for a while and was impressed with their cookware). I'm very unhappy with it now and went online to get info on product and discovered this website for complaints! I wish I would have gone online BEFORE ordering from the t.v. ad! Now, seeing the postings, I feel that if I send it in for a replacement, they won't do anything. Consumers, DON'T waste your money!

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sally2913
, NZ
Jun 10, 2015 12:17 am EDT
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just rung the company about my stonedine, i was speaking to a lady who said i have replaced it for 9 times which was not true (twice) since i bought it in 2013. She was very rude saying that i only paid $279 (50%) and i said i was offered that price when i rung to return after my trial. she said i shouldnt accept it. i asked to put thru to the supervisor who advised me that they would not replace it as the warranty already expired (12 months) and they asked me to return all the 8 items back to them and they will refund $139. i said i thought the guarantee was for 12 years. she said the reason they cant replace it because i already had 2 replacement. I dont know if i should take this further in regards to the warranties. any advise. thanks

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sally2913
, NZ
Jun 10, 2015 12:16 am EDT
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i just rung the company about my stonedine, i was speaking to a lady who said i have replaced it for 9 times which was not true (twice) since i bought it in 2013. She was very rude saying that i only paid $279 (50%) and i said i was offered that price when i rung to return after my trial. she said i should accept it. i asked to put thru to the supervisor who advised me that they would not replace it as the warranty already expired (12 months) and they asked me to return all the 8 items back to them and they will refund $139. i said i thought the guarantee was for 12 years. she said the reason they cant replace it because i already had 2 replacement. I dont know if i should take this further in regards to the warranties. any advise. thanks

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donnymacdonna
Narangba, AU
Jun 09, 2015 7:57 am EDT

do not buy these stonedine, , works for first few cooks then down hill life of these 3monthsenough time for you instalments or free trial to be over

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saddletramp
Rivesville, US
Jan 15, 2013 12:14 am EST

I would like to thank all the consumers who wrote in about Stone dine Corp.
I was two steps away from buying them for my Mother, can not trust company's to be truthful anymore. Looks like my cast iron pots and pans are in the top of the line again,
lol. Thanks Again folks.

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whatuzay
Las Vegas, US
Nov 28, 2012 3:18 pm EST

Total piece of "CRAP"! I cannot believe how nice it started out being! Then the bottom started to show wear, and that was it! I wore out pretty fast, although I did use them almost every day!

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TheHappyMom
Vermont, AU
Apr 28, 2015 11:32 pm EDT

My stone dine already ready to be thrown out. Its no longer as good as the 1st time I bought it.
Those who love their stone dine, maybe could share how they washed it and maintain it?

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firecrack
Starke, US
Apr 15, 2015 12:13 pm EDT

I saw the pans on T.V saying they had a lifetime warranty, The covering on the bottom of the pans was coming off and my food was sticking. when they will not replace or refund what they guarantee, that's the same as stealing.

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firecrack
Starke, US
Apr 15, 2015 11:58 am EDT

I was in need of these pans very much, it said it had a life time warranty so I got it, everything is coming off the bottom of the pans and the people will not help replace them or return, that's almost the same as stealing, they're lying to you to get money

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Carlar34
San Antonio, US
Apr 08, 2015 11:35 am EDT

I so wish I would've seen these before I bought these. Unfortunately for me, I've had them for some time now and I know the company wouldn't take them back and refund my money :( So wish I would've gone with something peer rated instead.

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Dculpepper
Reston, US
Mar 17, 2015 12:35 pm EDT
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I have purchased several pieces of the Stonedine cookware and have had nothing but success. My mouth dropped open when I began to read these comments. My only complaint is the workmanship. The handles will not stay on and after many attempts, you have to use the item sans handle. I am sorry that so many people are having a bad time. Right now, I am enjoying the products. I have had mine over a year and my eggs still "slide around" the pan. I must say, I am careful about caring for the pots and pans; also, I am mindful of the temperature - I am a fan of the NUWave cooktop - I use controlled heat.

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Shirlee Frye
Ashland, US
Feb 25, 2015 8:47 am EST

I purchased my Stone Dine cookware as soon as it came on the market for sale.I love it! It's been the best cookware I have ever owned.I am planning on getting another set for my sister.It's great!Sure it has wear and tear on it from my usage but if you don't follow directions about the coating it will wear off quicker than normal.The point being is I would highly recommend this cookware.It's great and with normal usage it will last a long time.I use my everyday and do not have a problem.So THANKYOU STONEDINE!

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Needed_to_say
Kinston, US
Nov 22, 2014 7:02 pm EST

I found the above comments on the stonedine products when looking for a skillet as Christmas gift. I am not advocating stonedine, nor questioning others experiences, etc. I just wanted all people to hear my experience. And I promise - I am not related to the stonedine co., paid to say this, or any other things I always think about when reading these 'comments' on any product. This is my first time writing a "comment " on anything - so here goes - I will try to make it short - but I have a lot to say. I purchased set of stonedine from T.V advertisement - 3 skillets(large, med, saute) + plus (3) various size/type pots. Dont remember the cost - but I now know it didn't matter. Starting with cust. service experience: received all pieces - except 1 skillet. Called cust serv - explained problem - they tracked it - found the problem - I rec'd new skillet within 2 wks (was USPS error) Approx 1 year later I returned a skillet because finish had been burned off. Not the problem of the product - my daughter caught the skillet (and almost the whole kitchen) on fire. I rec'd a new skillet within a month. I have been using ONLY my stonedine for 2 - 3 years. And the surface is still perfect. I saute veges, fry any type meat, fry/scramble eggs, on and on. Everything I previously prepared in a skillet using oil, butter, etc (to saute, fry etc) - I now prepare in my stonedine skillet using nothing. Never does anything stick. Cleanup consists of wiping out skillet with paper towel. I wash with soap & water approx once/weekly - depending on what I cooked. If that seems unsanitary - do it more often (never use dishwasher!). I do agree with the above complaint about the bottom of skillet becoming blackened. I dont know if scrubbing with heavy duty cleaners would make the bottom look new again. The quality of the inside surface is 100 times better than anything i have used in 40 years of cooking. So, I apoligize if this sounds unclean to anyone, but I really dont care what the bottom of my skillet looks like. I would not trade my stonedine skillets for the most expensive cookware available anywhere. I am sorry for the experiences I read above. I don't know if I was just lucky or if they rec'd a generic brand of cookware - not stonedine. I have seen some cookware with names similiar to "StoneDine" - based on what I read above, I will make sure that I order only from my brochures rec'd with my first set. For all readers, I would look closely into this product - it has been a life saver for me - even my husband cooks 10X more than before - and brags to his MALE FRIENDS about his "Skillet" (Hilarious)

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rinben
lalor park, AU
Oct 09, 2014 3:03 pm EDT

I would have to dissagree. I have had my stonedine for just over 14 months and it is still as good as the day i bought it and i use it everyday. Yes it doesnt come clean as well as on the tv infomercials but i just run it under water n wipe clean while still warm no scrubbing involved. Also as far as seasoning the pan first all this entails is putting a couple of drops of oil on a paper towel and wipeing it over the surface alot better and healthier than the old style pouring 1-2table spoons of oil into the pan. The trick is only use low to medium heat which as these pans bases are so thick they hold heat and evenly i may add so no need for high heat which all of this is stated in the instruction manual that comes with the pots and pans. I follow them and like i said havent had a problem still love them as much as the day i bought them. I also cant complain about customer service as when i received my free 35cm pan the screw for the handle wasnt in the box so i called them and they told me they would send 1 out, within 5 days i received the new screw plus another whole pan as a gift for my trouble. I would honestly recomend stonedine as i love and cook with mine everyday all you have to do is read and follow instructions but thats no different than majority of what you buy these days.

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frypan thrower
Plenty, AU
Oct 03, 2014 5:35 pm EDT
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I cant believe it! Really I cant believe that I was stupid enough to fall for it! I was so excited to finally receive my stonedine that my great nan brought us for our wedding present until about the sixth time I used it and everything started to stick! Now I have to use a cup of oil to cook anything in it and that doesn't garentee it wont stick, you have to soak it for ages to get it clean! My relived nan died before she witnessed the disgraceful quality of the gift we were so excited about.

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Deb_O
Adelaide, AU
Sep 06, 2014 8:56 pm EDT

We bought the full set, have been using it for 2 years ? (More than 1 year anyway) and it has lived up to our high expectations. Nothing sticks to any of the pans. Only complaint is a couple more lids would have been useful. Love stone dine, and no I won't be getting any "kick back" for posting this. Perhaps others aren't using them properly or didn't prepare them as recommended.

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Mollysloss
, NZ
Aug 15, 2014 6:34 pm EDT

Love this product. Owned for 6 years now and wouldn't use anything else. Still washes up easy and still in great condition and I cook in them everyday. Everything from chilli to fried food.

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Mollysloss
, NZ
Aug 15, 2014 6:32 pm EDT

I have owned the stonedine set now for 6 years. I love it. I cook everyday using it. Anything from fried food to sticky sauced stir frys and I never have any trouble with it,
It cleans up like a breeze every time. I wouldn't use anything else now.

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Curtg
Loudon, US
Aug 01, 2014 5:49 pm EDT

hey.. I have a set of these and I don"t have a problem with the cooking surface at all, The only problem is that the handles tend to wear out. All in all I would buy another set when they fix the handle thing,

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calvin50
Inwood, US
Jul 15, 2014 11:58 am EDT

how do I get my money back?

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calvin50
Inwood, US
Jul 15, 2014 11:57 am EDT

how do we get our money back

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moggymiaow
, NZ
Jul 03, 2014 5:09 am EDT

Ours was great for about 3 weeks, now it is not non stick in the slightest. If OH had kept the receipt I would have taken it back. Our cast iron un coated is more non stick than this is. I would like my money back.

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Malcolms
, NZ
Jul 02, 2014 3:21 am EDT

Wish I had read the reviews before I wasted my money on one of these useless pans. Just watched Fair Go and I'm not alone that these pans are a farce

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P 2007
Frisco, US
Jun 23, 2014 8:08 am EDT

I received my StoneDine cookware for Christmas three years ago, and I am very pleased with it. I am in the process of ordering another set. Before receiving this set I spent a lot of money on cookware, especially frying pans only to have the coating come off the pans. The only problem I see with this cookware is that it is showing signs of wear around the rim of the pans. Other than that I am very pleased with my set.

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Kathy mcBurnie
Wonthaggi, AU
Jun 17, 2014 6:09 pm EDT

Can anyone tell me how to contact stone dine as I lost the warenty and I need to return the frypan how do I contact them help with this will be very greatly received thanks

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i978
Sydney Metro Area, AU
Jun 07, 2014 8:15 pm EDT

reny

Yea can't believe it finally I thought honest reliable great for the [first three months] then belly up what happened could anyone let me know it still looks good food sticks like cement

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Petarg
, AU
May 23, 2014 10:03 am EDT

Wish I had read these complaints before outlaying monies on this product...oh well a mug born every minute.

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Lloyd E.
Leura, AU
May 03, 2014 10:35 pm EDT

Wow I was going to buy

Stonedine but not now. Thanks guys!

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michnat156
Adelaide Metro Area, AU
Mar 23, 2014 9:58 pm EDT

i purchased the square griddle pan, and yes worked great the first few times and then turned to crap - food sticking, hard to clean

bloody fraudsters

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mURDZ
Geelong, AU
Mar 15, 2014 3:05 am EDT

Saw the TV ad, was very impressed. Have now had the saucepans for two months they are USELESS. cooked eggs stuck to the pan nothing like the TV ad. Don't waste your money don't buy. A rip off.

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chaka2u33
Nottingham, US
Mar 05, 2014 9:20 am EST

I love my stonedine. I have not had any problems with it. However, I do not let my teenage son use them because they will just scratch them up. When they say nothing sticks...they are absolutely correct, not even grits. fried potatoes, rice, and oatmeal. When making things like oatmeal, cream of wheat or grits, you can just take a cloth as stated and wipe the pan clean. I have never had to soak or use a pad to clean. I will never buy another pan again. I have had my pots and pans for well over a year and I cook everyday...

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James Oliver
Willis, US
Feb 19, 2014 11:41 pm EST

i was impressed by the commercials but sooooo disappointed with the product that cost me over 300.00 these people should be sued i think i just might do it-JAMES OLIVER

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Bon1al
Port Macquarie, AU
Feb 04, 2014 4:00 pm EST
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Mine has also been sticking from about the 3rd time I used it. I use on low heat and have also only used plastic utensils. I rang and they told me about seasoning so I have been seasoning it, using oil and just wiping for 3 months now and EVERYTHING still STICKS, even fatty food or adding oil! DONT BUY STONEDINE, customer service is POOR!

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p3039
Melbourne Metro Area, AU
Jan 24, 2014 6:12 pm EST
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thanks to all who have taken the time to share their experience with both the product and customer service. a pensioner, about to move into a new unit, i was looking at purchasing a new set of pots and pans... won't be stonedine

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Judell
Adelaide Metro Area, AU
Jan 23, 2014 5:47 am EST
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I have just purchased a Stonedine 28 inch fry pan and I could`nt be happier with this product, I think it is amazing, and the food did taste fantastic...

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Andrew bakker
, NZ
Jan 10, 2014 4:12 am EST
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Absolute rubbish through mine in the bin after three weeks.Do not buy

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