BSM Grant Search Complaints

164 days ago by Ryan R. [send email]

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. That is why we have the Terms and Disclosures are posted on the sales site directly above or below the "Ship My Kit" Button depending on the site you order from.

Here are the Terms and Disclosures that is directly below or above ( depending on the site you order from) the "Ship My Kit" Button.

Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master™ CD and trial membership for one dollar and ninety-seven cents, after the 7 day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding™ and Network Agenda™ for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.

For customer service you may call 866-396-5694 Monday thru Friday 9am to 9pm Eastern Standard Time and they'll be happy to assist you.

This CD based Grant Program is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of obtaining grant funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, This site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. Also access to one of the largest grant data bases you can find anywhere. Where you can find both government and private grantors, the private foundation grants are ones you will not find with many grant information companies. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. If you do decide that our members site will be useful for you in the future you can call customer service and reactivate your account. It also includes to fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) is a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial it is a reduced monthly membership fee of $7.95 as you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it.

If you are another customer reading this and you can contact our customer service department at (866) 396-5694 Monday thru Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at 435-773-1795 and I would be happy to address your concerns ASAP.

Sincerely,
Ryan R.

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