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Steve's Blinds & Wallpaper
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3.1 33 Reviews

Steve's Blinds & Wallpaper Complaints Summary

17 Resolved
16 Unresolved
Our verdict: While Steve's Blinds & Wallpaper has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Steve's Blinds & Wallpaper reviews & complaints 33

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9:12 pm EDT
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Steve's Blinds & Wallpaper VERY happy, though worried at 1st

Order for 4 custom Roman Shades placed on 4/7/11. I was really worried because on 4/11/11 I received an email notification that everything was on backorder until 4/29/11, which just happened to be the date by which we HAD to have the shades installed. My husband left the decision to me and I thought we could live without that one adornment in one of our rooms so I decided not to try to cancel the order or change it in any way and to just wait. I cannot tell you how happy I am that I did choose to wait because on 4/14/11 I got another email saying everything shipped... I had my doubts but they were unwarranted: we received the shades by 4/21/11 and they were PRECISELY as ordered. I installed them myself and it took me, my drill & my handy-dandy screwdriver no more than 45min to get all four up while my dogs sat back and watched me - it took less than 45min but I didn't time myself and don't want to say it didn't take long at all but that is definitely what it felt like. The Roman Shades we got are top down/bottom up (works perfectly), have premium blackout lining (really fantastic for movies when it's still light out because our Bonus Room - where I installed the shades - is Really bright otherwise and gets a lot of light in the evening), inside mount (we measured correctly and they cut correctly) and were Designer Series - Large Print - Shadow, Findlay... and the fabric is definitely what we expected. We were thinking of using another company but, frankly, this was a good experience, a very good one... I'd like to get the rest of our Roman Shades from Steve's and I hope we'll have the same type of experience.

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5:34 pm EDT
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Steve's Blinds & Wallpaper Non Delivery of Paid Wallpaper Order

I placed an order for 16 rolls of wallpaper on February 21, 2011 and my credit card was charged at that time for $438.63. Since then, I have not received my order, and when I have inquired, there is no assurance or indication as to when I will get the merchandise I have paid for 2 months ago. I have never heard of any reputable company who takes your money before your order is shipped. The customer service supervisor, Danielle McQueen, simply explains that it depends on whether or not the wallpaper is on the weekly truck delivery! If that is the case, then they should not take payment until they know they have the order. I had emailed Danielle three weeks ago to ask that my credit card be reimbursed until the order is fulfulled, but to date have received absolutely no response at all. Do not order from this company - they evidently do not abide by standard business practices.

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4:12 am EST
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Steve's Blinds & Wallpaper wrong brackets

Do not order blinds from this company. Trust me. They sent the wrong brackets to me three times and then had the nerve to ask me for a picture of the last brackets so they could get it right. Are you kidding me? I am not kidding. I filed a complaint with the Better business bureau I spent $200.00 and these people are scam artists. STAY AWAY!

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11:02 pm EDT
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Steve's Blinds & Wallpaper Product issues and customer service

I have had a problem with Steve's in ordering product, delivery and now customer service. I chose a product from Steve's and was ready to place my order for woven wood panel tracks and window blinds after going through 18+ samples in my home. I had an NBI installer I found through Steve's web site come to my home to do the measuring as I did not want to make a mistake in measurement and this way it would be guaranteed to fit based on the NBI installer. I was all set to make the order only to find out from Steves that the vendor which was manufacturing under Steve's home brand suddenly went out of business. All of the samples I was reveiwing and had based my decision on were all from that manufacturer. I had to start ALL OVER. Because I wanted panel tracks I was limited in the vendors that could provide this product and had to go with a name vendor who was more expensive. Steve's to their credit did work with me on price and reduced it by about 10%. Still I was paying $400+ more than I would have with the Steve's brand. I went with BALI thinking I would get a well named, quality product through them. The order came in two parts; the blinds by Fed Ex on the day they were expected. The panel track blinds were sent by common carrier due to their size. I had to make multiple phone calls and follow up on when to expect the package. Based on what I was told I scheduled the installation with the NBI installer. Needless to say the panel tracks did not arrive as promised on three different dates given, I was very frustrated. Once I received everything, I questioned the valance for the panel tracks that came in two pieces. I had no idea this would be the case. The installation began with the NBI installer and when it came time to put the valances in place, we were short hardware. I called Steves and explained the hardware situation and they said I should have reviewed ALL parts before have the NBI installer come in. WHAT? I was paying an installer to put the 4 blinds and 2 large panel track systems up for me and I have to go through 200 pieces of hardware to ensure it is all there? The NBI installer was coming from a distance too and I was being charged for travel so there was no way he would come to my house to check the hardware as a seperate trip. Then the valance had all these staples in it (3 out of the 4 sections) and it looked HORRIBLE. The privacy liner on the the panels too was only tacked and had waves of billowing liner when looking at the sides. I called Steves and complained about this and sent them pictures of it in addition of sending pictures of the missing hardware. I have lots of emails about this. I got an email from Steves stating that BALI was remaking the panels and the valances from the Steves Rep. I sent an email about needing more details on this and heard nothing. I then called and was told by the same rep who wrote me to say BALI was remaking the product, that now that was not the case and instructions were being sent about how to install the valance so that the staples would not show and that in fact the product was made correctly. I told him to email me immediatley with this information as this was ridiculous. He also said that the way the privacy liner was attached was correct (on the panels tracks it is simply tacked to the the woven wood so you see waves of billowing liner ( ie it is not flush to the panel-poor quailty by BALI and a hefty upcharge for that option which tells you nothing about it being TACKED ONLY- they sewed the 2" binding on so why in the world would they not sew the liner in...). I WONDER IF THIS IS REALLY A BALI PRODUCT? Now I need to have the valance installed correctly and I have not heard anything from the NBI installer and having paid for installation, I do not think I should have to deal with this correction nor pay another service charge to have him come out again. STEVES and BALI and NBI should be taking care of this for me the customer. I have waited a LONG time to make this purchase and the bottom line is that is has been a very disapointing, frustrating $2400+ customer experience. The product quality (BALI) is in question, the post purchase customer service (STEVES) stinks and the installation (NBI) is not done...

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2:35 pm EDT
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Steve's Blinds & Wallpaper Scam artist

BUYERS BEWARE! DO NOT ORDER FROM STEVE'S BLINDS AND WALLPAPER EVER!
I had recently found some border paper that I liked and decided to order it online versus in the store I found it at in an effort to save some money. When I got the paper, it was a completely different color. The product in the store was more blue and the paper I received was more green. All information was the same. When I called to send it back I quickly understood "it was too good to be true". Here is how they would RIP YOU OFF! The border paper was 3 rolls @ $20.44 for a total of $61.31 I was told that there would be 30% restocking fee AND a $10 shipping fee so they would refund me $28.39! I bet he makes money hand over fist at that rate of ripping people off! You charge me $61.31, send me some crap that is nothing like the appearance on the site, or as I previously have seen, get back some product, and keep more than half of my money! Scam artist! No wonder you charge a 30% restocking fee and charge a ridiculous shipping fee on returns...that's obviously how you make your money! People order products and you send out crap and keep their money! Receipt C195695

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Steve's Blinds & Wallpaper satisfaction guaranteed

Do not buy anything from steve's blinds.
I ordered blinds from Steve's Blinds with 100% satisfaction guaranteed, they were not special order but were a listed product. When I received the blinds they were not what I had ordered. I ordered what I thought were pull down retractable blinds and what they sent me were chain driven which would not work for my application. For these I sent them $72.59. I paid the shipping and returned the blinds without even opening the wrapping once I saw that they were chain driven and would not work. I waited for my refund which did not come and then I called them to find out about the return I was told that I would not get my money back but would receive store credit which I do not need. It has been a terrible experience and I would not advise anyone to order anything from this so-called place of business!

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9:10 pm EDT
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Steve's Blinds & Wallpaper Damaged order

Well I am writing this review to let people know to shop with another online blind company. My experience so far has been horrible. I received damaged mini blinds and have contacted customer service. Complying with their request I sent pictures immediatly and now I wait. I called to see when my blinds would be remade and the rude and evasive customer svc. person told me they would get back to me in 24 hrs. Well guess what they haven't. I also think they sent me the wrong color and have ordered samples. Well I never receive all the samples in that order, most are missing. So Don't waste Your time on this mess. So far so bad.

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5:40 pm EDT
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Steve's Blinds & Wallpaper Failure to deliver order

Placed an order for Graber Blinds on May 18th. On June 8th, Steves had no idea where my order was but I couldn't cancel it. I called Graber directly and had them search Steve's orders and there was nothing. There was also nothing under my name, address, phone, email or product. My order was no where to be found. I called Steve's back but they insisted that the order was in with an alternate manufacturer who they could not disclose. I'll let you come to your own conclusions. I cancelled my order and called my credit card company to reverse the charges. They were more than happy to do so.

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Katyjeanne
Creedmoor, US
Mar 24, 2011 11:46 am EDT

I placed an order on March 14 for a sample that was $5.00. On March 22nd, I sent an email (order #, etc.) to Steve's to find out why I had not received my sample and when should I expect to receive it. I have not heard a word. This is unacceptable customer service. If I do get my sample, I will not order from Steve's. I am not happy!

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12:02 pm EDT
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Steve's Blinds & Wallpaper Flaw in paper

I ordered four single rolls of wallpaper. When I got the second role about four feet into the roll there was a misprint and I had to cut off the paper which caused me to have to patch one roll of wallpaper. I had a trunk to put in front of the patch so I don't think it will be noticed. If I was doing a wall that required to be in the open it would have been a bigger problem.

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Robbed - Blind
Slinger, US
Sep 18, 2012 11:21 am EDT
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I ordered blinds for my entire newly constructed home from Steve's Wallpaper and Blinds as a family member had good luck with them a few years ago. It is now 10 weeks after I ordered them and I am missing one still. One set doesn't work (new holes in walls that have to get fixed already) and I am now receiving other customer's orders to my home on a daily basis. I have spent hours on the phone with them and I have sent messages on a daily basis. I need blinds for privacy and don't want to make anymore needless holes in my window wells. I spent a fortune on the entire house and really don't have it in the budget to go get more now. The responses I have received are not pertaining to anything I have asked and I have received one credit for blinds that never showed up. That was it. I feel that I have been completely taken advantage of and have never been so upset with a shopping experience. We are so excited to move into a brand new home, but we are still without the privacy or blocking of the sun in key areas that are now covered with a cardboard box. I have sent pictures and everything. Then - today I received a message that the new samples that I ordered are on the way! I DIDN'T ORDER ANY! WOW - figure out customer service and quit ROBBING people. I wish I could sue them - I would...but I don't have any money now after a new home - and I have to save it for blinds that work.

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Diane Bevacqua
Bakersfield, US
Nov 16, 2011 8:56 pm EST
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Ordered a wallpaper pattern online and it was paid for upfront. Product was to ship within 24-48 hours and walls were custom painted to match wallpaper. After over 2 days Steve's was contacted to verify date of delivery. I was informed that they had "problems" between their company and the Manufacturer and didn't know if they could even get the pattern. I was never notified of a delivery delay or of unavailability of product and wouldn't have known, if they weren't contacted. Steve's wanted to try and find a similar pattern if possible. I asked for a refund and was told that paperwork would be submitted, rather than getting a credit in the same timely manner that they charged my credit card. I will not order from Steve's again and will find a business in the community instead. I am now stuck with walls that don't match anything.

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1:42 pm EDT
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Steve's Blinds & Wallpaper Ripoff

Go to Lowes or Home Depot for your wallpaper, you'll get a MUCH better deal in the end. I found Steve's Blinds and Wallpaper to be misleading, dishonest, and a ripoff. Then, they have the nerve to insist on a 30% restocking fee after having misrepresented themselves.

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LynetteR
Suffield, US
Aug 02, 2012 5:44 pm EDT

I recently found out the same thing. The blinds that I ordered were supposed to be fabric with a vinyl backing. When they arrived, they did not contain any fabric, just plastic and they were cheaply made. Customer Service was not helpful at all as Stephanie said that "her sample was fabric." That was helpful for her but I informed her that what was in my house was not fabric and I knew what I was talking about. I was told I could return them for a credit. Why would anyone want to deal with this company when they send you the wrong items and then will not accept responsibility. My plan is to talk with my credit card company and the local TV station rip-off squad. Then I may file a complaint with the state of CT. People need to know about this company and purchase items from them. The last straw was when the Customer Service representative said that a Supervisor would call. No one has called. LynetteR

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ColleenD
Phoenix, US
Dec 14, 2011 4:30 am EST
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This is true, Khal will not really look at the issue, he will just reply with a cut and paste answer which shows he didn't research anything at all. I sent him a screen shot of what was ordered and what I received as it obviously doesn't match and he refused to address that the blinds received are not the color portrayed. I also email Steve twice as he has his email on this website, but he also does not return emails either. I cyber shop all the time and the majority of retailers I find are excellent. Steve's does not have good customer service, they are slow to reply and when they do, they do not care about investigating the issue.

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Jamie Diamont in IL
Orland Hills, US
Sep 09, 2011 9:14 pm EDT

BUYER BEWARE! IF THERE IS AN ISSUE with your blind order THERE IS ONE PERSON WHO CAN HELP - KHAL SWINDELL - but he doesn't return calls or emails. Don't bother sending emails or calling they want you to go away and keep your money. DEALING WITH THIS COMPANY IS A NIGHTMARE, you will only have headaches. Spend the extra $200 and go to Home Depot, Lowes ect.. I'm still sitting with defective blinds and half the order filled because the sales team does not know the products.

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Steve's Blinds & Wallpaper I love My Blinds from Steves Blinds and Wallpaper

I love my blinds from Steves Blinds and Wallpaper. I went to their showroom in Sterling Height, Michigan. hey have hundreds of blinds on display and seemed like hundred and hundreds of wallpaper books. My husband and myself made 4 different trips there. We just purchased our first home and didn't realize how expensive blinds and wallpaper are. We shopped around at all the big stores like home depot and lowes. We have a lot of windows and need some wallpaper for a couple of our bathrooms. Nobody at home depot or lowes knew what they were talking about when it came to the blinds. Also home depot didn't have any wallpaper books to look at. Everyone who worked with us at Steves Blinds and Wallpaper were all extremely helpful and very very knowledgeable about blinds. On one visit Steve himself even came out to the showroom and answered a couple of questions for us. He looks just like he does on his website. He was so nice and was extremely helpful. We ended up buying 22 Bali cordless top down bottom up cellular blinds from Steves. Not only are they the only place that really knows what they are talking about but their prices where almost half of what home depot and lowes wanted to charge us - Steves sent our blinds right to our house via FedEx and they didn't even charge us extra for it. They all came in 7 days. My husband installed all of them and they all fit perfect. Steves Blinds and Wallpaper definitely earned an A++ from us and we will recommend them to all our family and friends.

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lavendergirl816
Kansas City, US
Feb 19, 2010 9:50 am EST

Horrible service - can't seem to get a refund on an item I purchased on 2/4th but have yet to receive although each rep i've spoken with has told me its cancelled...i got the run around when inquiring about my item and now i'm getting the run around with the cancellation...i can't speak for anyone else but this to me is a horrible experience and i won't use this company again...the reps are completely clueless and incompetent with no idea what the other rep is telling me...checked on bbb and should have checked first...seems getting an item and refunds is a big problem for them...

BBB processed a total of 45 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 45 complaint(s) closed in the last 36 months, 26 were closed in the last 12 months.

These complaints concerned:

6 regarding Advertising Issues
6 regarding Advertising Issues

1 regarding Billing or Collection Issues
1 regarding Billing or Collection Issues

1 regarding Contract Disputes
1 regarding Contract Disputes

2 regarding Customer Services Issues
2 regarding Customer Services Issues

3 regarding Delivery Issues
3 regarding Delivery Issues

1 regarding Guarantee Or Warranty Issues
1 regarding Guarantee Or Warranty Issues

8 regarding Product Issues
8 regarding Product Issues

18 regarding Refund Or Exchange Issues
18 regarding Refund Or Exchange Issues

1 regarding Repair Issues
1 regarding Repair Issues

4 regarding Selling Practices

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7:28 am EDT
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Steve's Blinds & Wallpaper Terrible experience

I have spoke with Jackie at steves blinds they record your order I ask if the product was mint green because it looked blue I wanted mint green I was informed that there was some blue but the stripes in the pot looked mint green I said that was ok The product came and and there was no mint green in the flower pot and the product was slate blue The website says customer satisfaction post this is the only satisfaction I can get... They want to twist my words when I clearly stated I wanted mint blue. They refuse to offer me a different border or refund.

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Sheila4
, US
Jun 16, 2017 1:00 pm EDT

I waited quite a while for my interior shutter order, when they arrived, I was very happy with them. Quality, ease of installation, color match. However, I ordered 3 shutters and have received only 2, it has been 6 months to the day that I placed the order and I am always told they will be here next week.

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Elaine from . MA
, US
Jul 07, 2016 10:33 am EDT

I have bought wallpaper and a shade from this Company with no problems. They send you samples of blinds and wallpaper and I knew what I was getting when I ordered. Everything was timely and well packaged.. Elaine from MA.

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Frankie Pelletier
, US
Jun 15, 2016 11:15 pm EDT

Hello I am from Canada I ordered some wallpaper from Steve's Blind & wallpaper. My order came in within 2 weeks and I am very satisfied I do not see how someone can have problems with them, as you can always go chat with Ashley online. She was very helpful. Box came in very condition also. Shipping was expensive but I live in a remote town in the middle of nowhere and we can't get anything unless we drive 4 hours away. So thank you Steve and Ashley.

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jamesmadison2
, US
May 26, 2016 9:36 am EDT

I suspect a lot of the complaints are do to errors made by customers in placing their orders. I have received great products and great customer service thus far.

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jamesmadison2
, US
May 26, 2016 9:31 am EDT

I have ordered samples and blinds twice and the customer service has been fantastic so far. I have used the online customer service chat and they have been very informative and helpful.

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janet rozier
, US
Jan 23, 2016 1:57 pm EST
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paper is coming away from the wall. xxx

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janet rozier
, US
Jan 23, 2016 1:55 pm EST
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Not a happy person right now.

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janet rozier
, US
Jan 23, 2016 1:54 pm EST
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Hello my name is Janet Rozier, I ordered some wall-paper about a month ago, this morning I've started hanging it, have two sections put up on the wall and the paste is not holding, I have come to a complete stop and waiting on advice from you as what to do, many thanks Janet. my e-mail address is rozierjanet45@aol.com

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MrsKay
Brighton, US
Jan 16, 2015 10:31 pm EST

I ordered a $3.00 wallpaper sample over two weeks ago. My order status still says "order placed". I emailed them a few days ago but no response. How hard is it to ship one wallpaper sample?! I will not buy anything else from Steve again.

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mdboyle
, US
Aug 27, 2012 10:23 am EDT

I have had a bad experience with Steve's blinds. The blinds they shipped were cheap and nasty very thin the pull chords were too short. I complained and was told by em ail that they had sent your concerns about your blinds over to the manufacturer and were awaiting a response from them and as soon as I hear back I will advise you on the status. 25 days later having heard nothing I emailed again and got
the following "We have tried contacting you on this issue and have had no response from you. The manufacturer has requested that you sent us pictures for them to review." There is no record in either my e mail or voice mail of any attempt to contact me. I have sent pictures and now I am back in the waiting period and expect they will just ignore me until I tire and go away. 100% customer satisfaction not by my definition. Poor quality no one standing behind the product I would never suggest anyone use Steve's blinds.

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Steve's Blinds & Wallpaper 100% satifaction guarantee is a joke!

DO NOT WASTE YOUR TIME WITH THESE SCAMMERS! FOR THOSE OF YOU THAT ARE STILL WAITING ON REFUNDS - YOU CAN DISPUTE THE CHARGES ON YOUR CREDIT CARD BASED ON FRAUDULENT CLAIMS BY THE VENDOR OR ITEMS RECEIVED NOT AS PROMISED. I too was hooked by the 100% satisfaction "guarantee" on the website and the low prices but it has been such a hassle! I wish I had looked for reviews before ordering. There are only 3 of 13 positive reviews listed here. That says something. I ordered two different wallpaper patterns. One pattern was received four days after I placed my order, on a Friday. HOWEVER, the rolls were shipped in a flimsy plastic bag that was merely folded over and sealed with the packing label. When I opened the package Saturday morning, one roll was obviously damaged with a tear in it 1/4" long and it cut into the roll 1/8" deep. I immediately called and was told that the manufacturer was closed on the weekend but they would take care of it first thing Monday and call me to provide an update. I received a return shipping label via email on Monday but no phone call ever came. Five days later on Friday, still no phone call or update so I call to see if the replacement wallpaper has been shipped. I call Steve's at 3pm EST and am told that the manufacturer is (AGAIN?) closed. The customer service rep was less than helpful and rude. I called first thing Monday and was told that the replacement order was placed that morning. I pointed out that the website states it will be placed immediately upon me reporting the damage, which was over a week ago now. I was told that the request for a replacement was not made until I called two days ago and it was being processed accordingly. I was furious because it should have happened a week ago. I spoke to another clueless customer service rep and a supervisor - both said they were unable to help me. I told them that the policies on the website, specifically the promise for immediate reorder of damaged goods and the 100% guarantee, should either be enforced or removed. As of now, I still have not received the replacement wallpaper but two weeks later, the second pattern did finally arrive *much* later than promised. THE 100% GUARANTEE IS A JOKE. THE WEBSITE SAYS IT BUT THEY DON'T STAND BEHIND IT. ACTIONS SPEAK LOUDER THAN WORDS. You can order any wallpaper found at their store from Sherwin Williams, Lowes, Home Depot, etc. with far less hassle.

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