Complaint on sterling cigarettes
Regarding cigarettes that used to be 20 in a packet then down to 19 and now today I purchased a packet that cost £7.46 only containing 18 cigarettes when it's meant to be 20. I'm not one bit pleased can you give me an explanation for this or less I will no longer by sterling.
Yours sincerely
Emma
contents
I have been smoking Sterling Blue for sometime now, having changed from the more expensive Silk cut. It didn't take long to discover I was only paying for 19 cigarettes instead of 20. However, to my amazement this morning I discovered that I am only getting 18 in the packet and you have omitted to put the contents number on the box. What is gong on? Apart from anything else, this could be seen as unfair trading, or false advertising.
Do you really want us to stop buying your products so badly or to change to another brand. If just let us know.
On a slightly different note, why can't I buy a packet of 10 Sterling Blue in my local Co-op, do you not make them for everyone.
Please let us know what Is going on!
Please feel free to email me back with a reply
missing cigarettes
I want to say that it is bad enough that we have to pay for 20 cigarettes and get 19 in a packet. I have bought to packs of 19 and inside they both have only 18 in them. If i send the contents back to sterling, how do i prove there was only 18 in there. I am not happy about this and am considering changing my cigarettes as they cost enough and it is not except able to sell a product with part of the content missing.
19, 18 whats next, your taking liberties with your loyal customers. Sort yourselves out!
Wayne
Kent
I completely agree nearly ten pounds a packet and only 18 inside of a 19 packet its ridiculous I am changing brand.Just because there one of the cheapest doesn't mean you can rip us off as if the taxes ain't bad enough thanks sterling for ripping off loyal customers.Worst of all its a uk company and a joke.
smaller packs
My wife and I have been smoking sterling for years now and over time I have noticed the packs have went from 20 down to 19 I went to buy my usual now 38 only to get home to discover the packs are down to 18 yet I am still paying full price which in this day and age to pay the good side of £8 for a packet of cigarettes is rediculous can someone please give me a reason behind this surely if they want us to stop this badly then they would make smoking illegal if anyone can provide me with an explanation to this my email address is [protected]@hotmail.co. Uk thanks
The reason why they're reducing pack size is because the tax on tobacco went up in the recent budget so instead of pushing the price into say £7.50 or whatever it would be. Mind price varies between location and shop, they decided to take 1 out last year when again the budget announced a rise tobacco tax so they took another one out. If a Brand like sterling which where I am in Scotland costs almost £7 for a pack, without removing two it could be £7.50 or whatever which pushes people into a new psychological barrier of cost. Brand loyalty is gone in the tobacco market so people are going cheaper so they want to keep the price down and unfortunately since most of the price is tax in the UK they can't exactly cut into their own profits and they can't deny the government tax so they're forced to chose what to do.
Unfortunately with tobacco products being hidden now and no advertising on tobacco products other than online, you can't exactly blame anyone for no warning, only perhaps the checkout operator who failed to correct you when you asked for 19 or 20 pack of sterling menthol.
By the way I'm not affiliated with the company but I'm just using logic of what I've read online.
I went to Tesco's today only to be told that Sterling have now only 18 cigarettes in a pack..WHY they are the same price..well Ive just bought my last Im changing my brand of cigarettes...So now you'll lose £70 per week from me
fresh taste not
I have bought 2x19 packet of cigerette Tuesday and whilst smoking I have noticed that I have had 8 cigerette that do not contain the frets taste ball. This is not how the product is sold. The cigerette are harsh and I only smoke menthol cigerette.
At the cost of cigerette this is a fault, I would like to know what you are going to do about it ASAP.
Pck ref:lcesd60
Perfwrvlel85.
They taste disgusting
I recently bought a pack of Sterling Fresh Taste and they tasted of lemon cleaner instead of menthol. After the 4th cigarette I decided to stop popping them. I have been buying Sterling Fresh Taste for over a year and I'm really disappointed that I've wasted my money and now dont really want to buy another pack, meaning I will have to spend £10 for a pack of Marlborough instead!
When you buy a packet of cigarettes that cost 7 pound a packet that just have the fresh burst poppers in I expect there to be poppers in the cigarette very disappointed with them
I brought what i thought was 20 sterling super king cigarettes I noticed that they were 8p cheaper than normal when I got home I realised that there were only 19 cigarettes in the pack which wasn't a mistake because it said 19 on the side if the box I. Small writing and they aren't as strong as normal
I bought a packet of 20 Sterling Fresh Burst and 3 of the cigarettes had the picture of the button on the filter, but didn't actually have the button for the fresh burst.
I am very disappointed as I smoke sterling every day 20 a day and this morning I brought 40 in a multipack and both the packets I opened only had 19 each ... I brought them from a co-op in Canterbury ! How do I make a complaint to sterling ?
fresh taste
recently bought a 19 deck of sterling fresh taste. The first cigarette from the pack tasted a bit odd, but I didnt suspect anything, blaming it on myself. Having another few cigarettes, found out that they didn't have a menthol ball click and tasted very harsh. I'm not happy about this since I am a loyal consumer and would like my money's worth.
faulty cigs
i always buy sterling super kings but recently the last four or five packs have been awful i dont seem to taste them they feel like i am smoking fresh air and also a couple of them have had big pieces of baccy in them like bits of wood if this problem persists i wil change brands
thankyou
miss d a nichols
THEIR FAKES...
Menthol cigarettes
I have brought a pack of 10 of sterling fresh taste from my local tesco and I come to thelast few n they seem to have no mental ball in them and very harsh when smoking them I buy fresh taste all the tym I buy 60 a time aka 57 cigarettes. I am very upset that I am not getting good quality for the price I am paying. If this happens agen I will be changing brands n get better got my money
Sort it out sterling!
Thanks charlie
damage
Hi, I recently bought 10 sterling cigs from an Asda store, I opened the packet and pulled out a cigarette to find that there was a slit down the side of it. There was no damage to the packaging or any other cigarettes in the packet.
I have been smoking Sterling for around 9 years now and this is the second time i have noticed this. I would like to be contacted back on this and if someone would be willing to contact me about it my email address is [protected]@live.com
Thanks, Dale.
19 ###
When I went my local waitrose to buy 20 menthol cigarettes i ordered 20 sterling as I have smoked this brand for years. When I got them home I noticed that it had 19 written on the pack. What an absolute cheek. When you buy 10 cigarettes you don't end up with 9 so why have you thieving b*stards pinched one out if the 20's? As if cigarettes aren't expensive enough. You should be done with fraud/Mis-selling as I asked for 20 but got 19 without being warned by the shop assistant.
It was a decision made by the tobacco company's to reduce the size of the pack from 20 to 19. It was either that or then price would go up, on balance they decided to reduce the pack size. Waitrose have nothing to do with it. The packs all clearly state 19 it is for the customer to double check.
very strong
Yesterday Sunday 7th December 2014 my husband bought both himself and me 19 superkings smooth. We both found them quite a lot stronger than normal.
We have both been smoking smooth now for sometime with no problem but these made us both cough quite barely.
Please could you investigate and contact me I'd be very grateful .
Thank you.
poor quality cigarettes
I have been smoking Sterling Fresh Taste cigarettes since I started smoking and I recently bought a 19 pack from Costcutter on Blurton Road. For one, the filter ball would sometimes feel non-existent when I tried to pop it. This meant the mint taste was shockingly weak and pointless. Also, the cigarettes head has been coming off when I flick the ash off. This has meant I am only really getting half of a ### because half of the tobacco comes out too. I smoke these when I can afford to as a replacement for roll ups. This packet has been shocking and a few others I have bought have been too. I'm really thinking about switching back to tobacco as I get better value for money and better quality from the ###. If this does not change I am definitely switching to an alternative brand. Absolutely disgusting.
The complaint has been investigated and resolved to the customer’s satisfaction.
amount of cigarettes in pack
Both myself and my partner have been smoking the same brand of cigarettes for years ( Mayfair cigarettes ). I am not happy as I have purchased a few packet now and when getting them home and opening them I realise there are less cigarettes in the packet and still paying for the price of a 20 packet. I think it is dam right disgrace that any person purchasing there product that they have to pay the same price for less.
Just bought Mayfair this morning and when I asked for 20 the assistant said they only come as 19 now, she couldn't tell me when they changed as I wasn't aware they had and at the top of the pack(on the side) there is a very small "19".
I checked a packet I bought yesterday and it doesn't have that number on it...sneaky but typical.
I bought these cigs last week for £5.99 a pack This week they were £7.99 a pack plus only 19 cigs in pack. What is going on ?
is anyone else having problems with mayfair cigarettes im fed up of the going out halfway and finding large pieces of wood like substance in them . they generally seem like a very cheap smoke that the price doesnt represent i thought it was just been the odd packet but its happening to others i know that smokes these !
Hole in one of the cigarettes half way up so couldn't get a smoke from it
On having asked for and paying for 20 Mayfair Smooth, I was astonished to find only 18. When this happened before I thought it was just a mistake, obviously not. I would appreciate the company getting back to me as I did not realise it is a lucky dip as to whether you receive what you have paid for. This is a disgrace. I would like to be refunded on my purchases. I will not be purchasing this brand again. In future I will open the pack when I purchase. It is fraud on a massive scale.
I buy 100 pack of cigarettes every week and I am paying for 20 cigarettes and am getting 19 cigarettes instead of 20. I think Mayfair cigarettes should have put a notice telling us costumes there are 19 cigarettes. I think it's a bad rip off. so what are you going to do about it.
when a light up a cigarette it keeps going out and have to re light it.
Stop buying that particular brand, find one that doesn't short change you. Been smoking Mayfair smooth superking for years, but not anymore. Let their profits go down and see how they like it.
They are all cheating us (Benson doing same) What would happen if petrol stations started supplying fuel in units of 0.95 litres instead of 1 litre and charged same price? It would have exactly the same effect on the receiver!
I bought today cigarettes Sterlings Superkings and in the box should be 20 cigarettes, but there were 19 cigarettes. If it's written on the box 20 cigarettes, I was sure, that there will be 20 cigarettes, not 19. Please reply me, what can you do for me. I paid for 20 cigarettes. Box with cigarettes was closed properly, so nobody from that shop couldn't take one. Thank you.
only 19 cigarettes in a pack
I have been smoking Sterling fresh taste for a long time now and am very disappointed that I am finding only 19 cigarettes in a pack, a one off is acceptable but is getting to be 2 packs in every 100 I buy. I pay for 20 and therefore feel I am being short changed and am out of pocket and feel you should reimburse me for this. I will estimate that I am at least 100 cigarettes down. I hope this can be rectified at your earliest convenience and do expect and e-mail back to say my complaint has been registered
I have a pack of 20 (err 17) and so far i have smoked 6... out of those 6, 3 of them have tasted fruity...like blackcurrant maybe? Rather than mint
I'm worried theyre like poisonous or something?
i have always smoked sterling and have always got 20 in a pack. the last 2 packets i have brought have only had 17 in. has anyone else had this. this is out of order as it does not say anything on the packet.
now you only get 17 and save me money? Thats why im buying twice as many
I bought a pack of 20 cigarettes today when I opened the pack I noticed there was a lot of space, when I counted there were only 17! I have noticed this is a common complaint why is this still ongoing?!
I bought a packet of sterling fresh taste only to find that 2 of them didn't have the menthol ball, I only smoke this brand and always press the ball before I start smoking..so not only am I paying 20pack prices for 19 cigarettes but I coul smok 2 of them, not happy
there was no burst in 5 ciggarets and 2 of them didnt taste of mint when they did burts.
photos wouldnt help the situation as its hard to get an image of a non bursting ball in a ciggaret butt
kind regards
curtis windram
Thank you for clearing that up.
PPS The packs are also clearly labelled as 19s on the side of the upper flap.
Its due to licensing laws. If they issue a pack of 20 they encroach into another band of taxation, which has a minimum pricing enforced on it by the government. They are actually trying to save you money by giving you 19. Don't be so quick to have a go.
P.S. I work for Imperial Tobacco by the way.
This is the second time I have had 19 cigarettes in a packet. I expect to get what I pay for. You can't blame people for buying them abroad if this is what you get.
19 in a pack and bad quality
I Have been smoking sterling for a long time and I buy cartons of 200 at a time and now I realise there is only 19 in a back so I have only been getting 190 and the price has gone up, I am really annoyed buy this and not happy with the quality as the go out all the time and don't always burn properly so if these problems remain the same i will have to change brand.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have just opened a pack of 20 sterling kingsize cigarettes and there was only 19 in the pack. i feel this is fraud as it does not state on the pack that they have reduced the quantity.
I bought a packet of ten Sterling Superking from my local newsagents, one snapped in my bag, as I pulled the broken end away, I saw something white, I pulled at it and found a long piece of string.
I feel this is definitely dangerous and completely disgusting.
I have been smoking Sterling super kings for a very long time, I now realise that there are only 19 in a pack but not one shop keeper has ever said that this is so.
I find that they go out very often so I'm afraid that I will now change my brand.
I have been smoking sterling for a long while and only just realised you only get 19 in a pack. The shopping keeper Had no problem when I ask for 20 sterling and charging me 7 pound 12 pence want a rip of no longer a sterling smoker
I have been buying Stirling super kings for some time now and am disgusted at the 19 per pack we are now being expected to take. No warning. Nowhere on the pack does it state 19 instead of 20. I will definitely be changing brand in future.
Typical rip off company prices go up and just 19 ### now instead of 20 in a pack well I got news for you bunch of tight fists I won't buy any that have been reduced in size from 20 cigarette's to just 19 once again your trying to screw us so screw you!.
I have just brought, . Sterling super kings from Tesco when I got home only 19 in each packet
Well you don't expect to find 19 Cigarettes, instead of your normal 20.
You expect to get what you paid for.
I just purchased a 20 pkt of Sterling fresh today. Opened it to find one missing. 19 cigarettes. Not acceptable. There dear enough.
got 19 cigerettes
I purchased 20 sterling menthol today and found that there is only 19 in the packet, I wasn't told that the pack held only 19 now and not 20 otherwise I would of gone for another brand. I've smoked this brand for years and am disgusted that you don't get what you expect this is a total disgrace and I am now going to change brands to a more honest tobacconist
I am so sorry to be leaving such negative feed bcd I have been a customer of yours for a lng number of years, never buying another brand, I was quite shocked and disappointed to find the majority of the 20 cigarettes I bought were so loosely made they were actually unsmokable!
I bought these in asda in Hartlepool Marina 28/01/12
I have been smoking Sterling superking menthol cigarettes and have just noticed that instead of packet of 20 I've been getting 19
can someone tell me why the prices have not gone down, this is scandal, I feel that i have been taken for a ride.
Missing cigarettes
I purchased a pack of my usual brand of cigarettes (mayfair) and upon opening of the pack which should contain 20 cigarettes I was astounded to see there were only 18 in the pack. I know most people would probably just shrug their shoulders at this and forget it but I am disgusted I paid for 20 and am 2 short. I cannot find a number or email address to contact the company and I really think this issue should be addressed.
I bought 2 packs of cigarretes that we're meant to have 20
### in them and there was only 19 in the packets
Bought three packs of 20 at separate times and only got 19 so can someone please tell me what went wrong with thanks from Linda.
took 5 seconds in a search mode.
Mayfair UK Phone Number
+[protected]
only 19
Whilst people are under the impression that they are buying a box of 20 Sterling Red superking cigarette's, there are actually only 19 in a box (19 is included on the lid of the pack on the left, very small writing though). So are they hoping that due to "19" being in such small writing on the box, that hopefully customers won't notice? This is false advertising, it should be made much clearer that you are not actually buying 20 at all! #justsaying
The complaint has been investigated and resolved to the customer’s satisfaction.
i have smoked sterling red superkings for nearly ten years now recently i have bin purchasing pks of 10/20 only to find that they seem to be going out as if smoking a roll up i am very dissapointed as i have never had any problems with your ciggarette before can you help me in my quiery thanks
I have just brought a pack of 20 sterling, I opened the pack to notice the pack was not full. I have take. Pictures as there was a cigarette missing. When your paying the price of them you expect to get the amount your paying for?
not enough in packets??
ok i been smoking sterling superkings for yearss, they recently again went up in cost to £6.92 for a 20 pack, then suddenly they gone down to £6.80 for a 20 pack?, after checking each pack has only 19 cigarettes inside, so are you saying the 12p reduction is for one cigarette? if so me thinks your charges for the 19 are extautionate, so could you please let me know what the heck your doing? before i go to consumer advice, as i can t afford to pay you such overpricing rates!, plus i ve searched and there is absolutely nothing on the packet to say there are 19 cigarettes only, and this is nottt just one pack this is many, i want answers, i be posting also on facebook to let everybody know, so if your legal team got answers i would suggest you get back to me asap!
I've got a few ideas about why there are now only 19 per pack but no facts to back them up. But the budget end of the market is very competitive, and a price rise to over £7 a packet or losing one coffin nail to keep them below that price was a choice for the manufacturers and their retailers to make. You're still getting what you pay for, it's just that you're now paying for nineteen instead of twenty per pack. Advertising the change isn't in the manufacturers interest as it costs them money and could drive business away to other budget brands. As their customers are addicts needing a fix they likely decided most wouldn't make any fuss.
Regarding the need to re-light, it's a mandatory safety feature on all cigs sold in the UK (possibly the EU as well). The only ones you'll now get in the UK which keep burning whilst unattended and causing fires are the uncontrolled and illegal under the counter brands which can also be a lot more toxic as well. Don't forget that apart from all those who have burnt to death whilst smoking in bed the old type also caused the horrific Kings Cross tube fire and the grandstand fire at Bradford football club, so it's an excellent thing for the sake of a minor inconvenience.
Hi I bought (what was meant 2 be 10 sterling superkings) n only 9 were in the pack? is there an address or phone number i can contact?
I have been smokin these ### for yes and recently i have found they wont light right due to this i will not be buyin this brand again
i have been buying sterling superkings for a long time they keep going out and i have to relight them a lot of my friends and family have the same problem
I too have only just realised this bought 20 ### from tesco so overpriced as no price on packet there and only got 19. It's disgusting that there isn't anything on item to make us aware if smaller packet size just a tiny 19 on corner of the side it's pathetic! Why have u dun this btw?
I.ve been buying sterling super kings for years to I found after two weeks the 20 sterling I ask the shop keeper for only contain19 cigs i was not told or warned of the change and feel cheated so i will no longer be buying from this decietfull company again.
I have been smoking sterling menthol for the last 4 years and I buy 100 a week and it happened a few times now where I only receive 19 ### in my box instead of 20 and it needs sorting out Cu's I pay for 20 I expect to receive 20 in my box
myself and my husband buy this brand and they keep going out which is really annoying this has gone on for a long time now this brand should be checked
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There is nothing on the pack that indicates how many cigarettes are in the box. I have been tracking my cigarette intake for 6 months now due to medical reasons and all i do is at the end of the day i count how many are left in the box. Now, all of my hard work is ruined because who knows whether there was 17-20 cigarettes in the box? I will not be buying sterling anymore. Even though it was my favourite brand, i have only ever smoked sterling and have been smoking for 9 years. ONE UNHAPPY CUSTOMER!