Steers
reviews and complaints

Last year, I took my wife, kids & in-laws to Grand West. We had a great time, but we unfortunately couldn't say the same about the food at Steers. I got a luke-warm burger that was obviously heated up from the day before (possibly even the week before!). I asked the rest of the people in our group, and they all agreed that their food was equally as bad. I politely told the manager that my burger tasted old (the beef patty only), and she kindly agreed to give me another one for free. I was let down again when I tasted that the new burger was another 're-heated burger from last week', just warmed up for longer. I threw the half-eaten burger in the bin and vowed not to eat there again. A few months passed and then a couple of months ago, my colleague offered me half of his Wacky Wednesday burger for lunch (bought from the Pinelands branch). It was awesome! My faith in Steers quality had been restored once again! However, it was short-lived when this evening, my wife bought Steers for our family for supper (from the Parklands branch), and once again, the food was dry, tasteless and a complete let-down.

In the future, I will try my best to avoid the Steers outlets.

So, I decided to order take aways from Mr Delivery. In order to make up my mind as to which fast food outlet I wanted to order from, I wanted to know that the weight of the Mega Ribs is. I started trawling the internet, but even Steers' own website did not display the weight. I then phoned the Steers Customer Care line and asked the operator. She put me on hold and after a while got back to me saying that she can't answer my question. In short, not even Steers knows what the weight of the Mega Ribs is. So, my question is, should I order a menu item at R 99-95 if even Steers is clueless as to whether they are serving me 200g, 500g or 1kg?

Referring to the Steers branch in Crossings Centre, Nelspruit.

Firstly, The spare ribs & chips they served gave me a serious case of running stomach two hours after I consumed it, which shows that their hygiene is not up to standard, and their cooking oil is old.
Secondly, they should train their pathetic black staff members properly, to serve STEAK KNIVES with spare ribs, and not blunt kitchen knives.
Thirdly, as they are categorized as a restaurant, and they make 100% profit on their cool drinks, the least they could do is to serve it in a glass with ice. They are the only Restaurant franchise in SA who refuse to do it.
Lastly, they should please get some proper white supervision in all their branches, because the black staff members are clearly incompetent.

Thank you

Unhappy Steers Customer.

On the 16th of August 2009, I decided on the spur of the moment to use a little of our scarce cash and spoil myself, my husband and our 3.5 legged child. Yes, a little doggie. We do not have small children and she is as precious to us as any child to caring parents.

My husband, suggested we get something for Queeny as well, as she does not normally get to eat any fast foods at all. I ordered 2 Steers Chicken Combo meals and an additional piece of chicken for her.

When I ordered this, and the chicken, there was a lot of talking in their language amongst the woman behind the counter and the ones in the kitchen, after I had mentioned it was for our pet. The person behind the counter even looked out to see what she looked like.

Long story short, when our order was ready, the person behind the counter, checked the food and repeated the order to the one doing the cooking.

She had handed over one meal combo and suddenly started "faffing" about in the kitchen, after about another minute or two, handed to the front the other meal and a burger container, which i assumed contained Queenies chicken.

We decided to eat at home, and upon arriving, i discovered that the one container had written on it King Steer Combo and the and the other Steer Chicken Combo. As a habit, from a previous run in with Kentucky, I always check the food out. I opened up the one in the Container marked "King Steer Combo" and noticed that the chicken was so small it barely made the edge of the roll. The Chicken Combo was in fact hanging over the sides of the bread.

On further investigation, I found that the chicken on my burger had in fact been cut. The puzzle pieced fitted perfectly as I put Queenies piece of chicken next to it.

I am, needles to say, pretty p-d off about this, as we can't afford take aways on a regular basis and this was supposed to be a treat.

I dont give a damn if their opinion of me buying my "dog" a piece of chicken was whatever they had spoken about in their language. The fact of the matter remains, I paid good money for the order I had placed and they, for whatever reason cheated me, by making me pay for an extra portion of chicken, even though it was taken from my burger.

I will never do business with Steers Bothasig again, unless I receive some form of apology, and I will, like so many other people taken in by places like these, tell everyone I know, so as to make them aware. Its their choice to buy wherever they want to, but hopefully this will put them on their guard for any future "mishaps", which in our opinion was nothing but theft.

Regards
David and Ella Russell
[protected]
email: strove.[protected]@gmail.com

I order a breakfast pita from veronica this morning and I sad I wanted the eggs very soft, she told the person who was suppose to prepare the meal and they started laughing because I sad very soft and it was infront of other customers, I mean she could have corrected me if I sad it wrong insead of laughing and to make things worse I asked how long it would take for the meal 2 be ready she sad "akitsibi" I dont know, I mean it was my first time ordering there and I wasn't inpressed. I would love to hear from u as soon as possible.