Plugged in the unit for the 1st time. The light came on for 20 seconds ((indicating "heating") then went off. Came on after 5 minutes for 20 seconds again but NO STEAM. Water was cold and steam never came out of the holes. Tested the outlet and it's ok. My conclusion is that it is defective.
The phone call to order it was strange and I could not satisfactorily find out any information nor confirmation of what I actually ordered. The voice kept trying to add on extras.
The "shipping" charge was almost as much as the appliance. I don't know how to contact the company by phone. I am very frustrated.