Complaint Rating:

Viruses and access to info that should not be shared. Even with my very expensive security program that has all the blocks and firewalls possible i still get people rambling through my things. Its to slow with the secured line or doesn't work at all. Then i call just to see if someone would answer the phone and i got a representative that wanted to go home and said if you don't like it i'll just cancel. Then when she's about to hang up says oh there's a technical dept u could talk to tomorrow. Not even to mention that before i could even tell why i was calling which was for charges on the creditcard for extra blocker programs i had already, she told me to cancel and there's no refund, even though was signed up for a 2 year program. The whole call lasted about 1 minute and 45 seconds. I had to email them to make sure she didn't cancel the service but she did already. Also i am not even the account holder. I was calling for someone else!