Menu
STC Customer Service Phone, Email, Contacts

STC
reviews & complaints

www.stc.com.sa
www.stc.com.sa

Learn how the rating is calculated

1.9 177 Reviews

STC Complaints Summary

39 Resolved
138 Unresolved
Our verdict: When using services from STC with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for STC has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of STC. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

STC reviews & complaints 177

Sort by:

Newest STC reviews & complaints

ComplaintsBoard
A
9:46 am EST

STC paid final bill in feb 14 still getting bill

I had my STC Land line 4092942 and wanted to cancel my land line, I went on 18th Feb 2014 STC king fahad office and paid last bill due at that time, but still I am getting sms message to pay bill, fist three four months there was no message, now frequently message is coming, I am really fed up with STC.
Please help. Thanks Arun Thareja

Read full review of STC
Hide full review
ComplaintsBoard
S
8:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC they cut to many balance on stc to stc call

Salam hi i have a big problem when ever i call my dad and he have a stc no too means if i call stc to stc so there is a disscount and i already put my dad number in faimly service in family service they give us 25%off and when u call stc to stc there is 20% disscount but the stc company cut 2sr for 1min thats not fare where is the law i want justice

Read full review of STC
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

STC delay in deactivation of the services

Dear Sir,

I Sunil Kumar Chopra (Iqama ID Number [protected]) is your customer and enjoying “Hatif Package” . I have visited STC office on king Fahd road 5 times in last 2 months’ time for cancellation of my STC line. First time, I visited STC on 31/08/2014, and made full and final payment of SR 299.70.

In order to confirm the cancellation, I visited them again on September 2nd 2014. I was asked to make an additional payment of SR 13.26. I was told that the line will be cancelled with immediate effect.

Despite of assurance for line disconnection, I was surprised to see the monthly bill. I visited in the third week of the September to enquired about my cancellation request I was told that the system were not working/no power in STC office.

I decided to visit the STC office again on October 11th 2014, in order to settle the final amount and for cancellation of the line. Again I was assured by the customer are executive that the line was be cancelled.

I request STC to update me on my request for line cancellation.

Read full review of STC
Hide full review
ComplaintsBoard
K
11:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

STC excess billing

From long time STC is cheating me with excess bills, every month my call will never exceed more than 10 to 15 SR, but STC is charging me huge bills, my Bills from the last 1 Year,
Bi Monthly 20/10/2013=175.92, 18/12/2013=188.66, 15/2/2014=156.31, 15/4/2014=146.16
now bills are monthly, in this case they charge me one month with a bill of SR 50+ and the next month SR 100+
14/5/2014=45.91, 13/6/2014=144.88, 12/7/2014=51.88, 11/8/2014=114.77, 10/9/2014=45.45
for this month just for 2 days they have already charged me SR 11.38 (last updated 12/9/2014), expecting a bill of 100+ this month, I have been to STC office at Exit 9 (Imam Bin Saud Bin Abdul Aziz Road), they are not providing me call summary of local calls, it is mentioned only in minutes, How can I get a Call Summary for local calls

Read full review of STC
Hide full review
ComplaintsBoard
J
8:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

STC stc 4gquicknet speed problem.

Salam, I bought STC 4G quick net (so called 150mbps) unlimited but I am getting speed only 1mbps and less even strong signals in my locality .
I visited STC service center they just replace they router after 15 days, but speed problem not solved. I complain also on 902 many times they just gave ticket number and closing complain them self no solving problem.
too much disappointed by STC and his 4g quicknet.
DONT BUY 4G QUICK NET FROM STC THEY WITH GIVE YOUR GPRS IN PRICE AND NAME OF 4G 150 mbps.
thanks.

Read full review of STC and 6 comments
Hide full review
6 comments
Add a comment
M
M
Mohamed Istkhar
, US
Sep 19, 2021 12:37 pm EDT

The speed is so bad at my location that sometimes I can't even browse simple webpages. I thought STC is the best, but I'm regretting now. 650KBPS-1.2MBPS maximum in LTE mode.
Al-Hawiya Street, Al-Dabab, Dammam.

B
B
benzene phospate
, US
May 10, 2016 6:10 am EDT

STC is a complete cheaters, thir 4G signal is slow as ever. their 3g is much beter when I run a speed test. 4G sucks. never buy STC again.

M
M
mushtaq.848
, US
Mar 14, 2016 2:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

we colleagues took all together 5 sims (4g quick net), we all are facing same problem.
I request stc to take some actions and try to solve it as soon as possible.

A
A
AnonRiyadh
, SA
Feb 24, 2016 2:08 pm EST

Beware STC is CHEATING customers with quicknet 4g unlimited package offer. They cant even provide a good gprs downsized on that.
Customer care calls are useless. They take the complaint and next day close it, without putting any effort to resolve it.

SHAME STC...

Z
Z
Zulfqar Muhammad
, US
Sep 14, 2015 1:26 pm EDT

Please solve the problem

D
D
Dr. Tanveer
, SA
Jan 03, 2015 11:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

I agree and I'm facing the same problem. No speed at all

ComplaintsBoard
A
7:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

STC worst customer service

Using
STC APPS, I subscribed to 7 day Jawalnet Internet Package on 29/08/2014
and promptly STC deducted SAR 99 from my Sawa balance and sent a
message to my iPhone saying the package is active. However, when I
started using Internet, this was not so and instead STC started
deducting further amounts from my remaining Sawa Balance based on usage.
I have complained several times to 902 and via My STC(
complaint number #1-[protected]( financial) and 1-[protected]) and
despite getting verbal assurance of assigning high priority to the
complaint, nothing finally happened. STC has misused the trust
and taken SAR 99 from my balance without providing a minute of Internet
service. I strongly object to such poor customer service provided by STC
and demand refund of the amount deducted from SAWA balance.

Read full review of STC
Hide full review
ComplaintsBoard
H
12:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC lucky draw

today i receive a call from0507534741 and [protected] telling all my details and asking i have won lottery by a lucky draw by stc.i recieve a message also same with a number code and they tell me togive them recharge 900 riyals card .i told i will discuss this with my husband, but they tell me they cannot disconnect the call until they can finish the process.when i give 900sr cards they are telling there is message that there is transfer charge money again 1350 and i should pay, so i feel it was a scam.but where they get all our details, surpricing.should take strong action to like this people those who do like this.why this people do like this shameless job, insha allah no barakha will come for their salary they r recieving.i told them with out message i will not believe, they even sent me message by sender name as. al rajhi and stc. if i see them i will cut their tongue, so that they will not repeat it to anybody.allah will punish them, i will pray in haram

Read full review of STC and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
S
S
salam mohammed abdul
, SA
Aug 29, 2014 12:02 am EDT

Complaint: I want to tell you that when ever I recharge my phone Sr 1.00 is every day deducted from my balance and I get a message about subscription of something.I don't know what is it.If I have any extra service please cancel it.
Other wise tell me what should I do.
please see the attached file for your ref:
Regards
Your Customer
Al Jawal number [protected]

K
K
kashif.khan
, PK
Aug 16, 2014 6:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my telephone line before 7das closed i complain 4 days but STC technician not coming my telephone number [protected]
my mobile number [protected] plz sand stc technician i wating 4 u

J
J
jewel shaju
, SA
Jul 30, 2014 9:16 pm EDT

plssssssssssssssssssssssssssssss deactivate this service they are cutting my 5 saudi riyal every month my stc no is [protected]

E
E
erwin.s
, CH
Jun 25, 2014 4:42 am EDT

Today i receive a call from [protected] telling all my details and asking i won lottery by a lucky draw by stc and I answer him he can claim that amount and put it in his pocket this is not the first time that I receive a call from them, and they always said that they are employed by stc all the details from my card was known by them,

C
C
CYBER CRIME BUREAU UK OFFICER
, US
Jun 09, 2014 3:30 pm EDT

CONTACT SCAM INVESTIGATION DEPARTMENT E-MAIL;cybercrimebureaudept@gmail.com

ComplaintsBoard
T
11:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC no incoming calls

Since May 10, 2014, I am not able to receive calls on my land phone. Even after repeated complaints no action has been taken in this regard. STC is eager to upgrade your services, so that they can get more money from you, but negligent on complaints, as they raise invoice as per the package you have subscribed, regardless you are getting proper service or not.

Read full review of STC and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
muhammed arif
, SA
Sep 12, 2011 3:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

as i got a call frm a person bearing his mobile no [protected] that i won some prize with my mobile no which is [protected]
so i need a confirmation report frm ur company...

Regards

mohammed Arif

K
K
Keloth sudhakaran
, SA
Jul 15, 2013 1:09 pm EDT

My landline number 4660632 (olaya) in not working almost one month.pls check

ComplaintsBoard
G
4:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC stc simcards issued without my knowledge

Dear Sir/Madam.

Iam staying in Dammam, i purchased 2 sim cards 1 year back using my Iquama id, recantly i came to know that shop keeper has issued six sim cards without my knowledge.
i went to STC local center i gave complaint also but that person told it will take 15 days block the sim cards, i don't know why it takes such a longer time to block sim cards.
Iam not responsible for anything happens with that number, Please help me out to solve this issue.
below are those six number:
(1) [protected] (3) [protected] (5) [protected]
(2) [protected] (4) [protected] (6) [protected].

Further any sim cards issues with my id proof iam not responsible.

Regards,
Ganesha garudanagiri prabhakara

Read full review of STC and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MoeOsama
, SA
Jun 09, 2014 11:03 am EDT

My 4G router has been providing a very weak internet connection for the past two days and I don't know the reason for that so please I would like you to review my case and tell me what the problem is so that the connection returns back to normal which is150Mbps. Thank you.

ComplaintsBoard
S
2:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC facebook sms alert service

I am subscribed to STC's Facebook SMS Alert Service through the short code 86677 and it is getting charged every day 0.40 SR.

STC is the only operator that is charging for Facebook SMS Service and all the other telcos in the world are offering this service free.

Even your competition Telco Zain in Saudi is also offering this Facebook SMS Alert service for free.

It is shame on STC that it is cheating its subscribers by charging the end users like this.

If STC need, I will give STC charity and please do not abuse the end users privilege.

Will await for your feedback soon.

Read full review of STC
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
8:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC stealing money

I want to report a problem with stc (saudi telecom) you should enquire into and publish as a headline.

Stc is stealing customer's money by upgrading the contracts of customers without their knowledge and sending them very high bills which have to be paid, otherwise they will cancel you service. the upgraded contracts are bound by 1 year contracts, so you have to pay the higher amount for the entire year before you can downgrade back to the package customer wants.

I myself have been a victim and lost thousands of riyals on this. I have complained against stc again and again through their proper channels. they complicate the situation so much, that a normal person can not even understand what the problem is. my neighbour lost sr4000 when he change his house and asked stc to close the previous telephone line. many of my friends have been a victim.

Read full review of STC and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
P
P
pravin sharma
, SA
Jan 03, 2014 9:47 am EST

i have 6 recharged card but expire on 31-10-2012 i want to recharged them pls give me feed back

A
A
anusia begum
riyadh, US
Oct 18, 2013 7:09 am EDT

Every day 0.40 sr is taken away from my cell please clear the message and return the money back.So take immidiate action.

W
W
WestCoastLover
Recently moved to Toronto, CA
Oct 18, 2013 7:14 am EDT

This is not a customer support site -- it is a general consumer complaints/awareness site. No one here can actually act on a customer related request. You need to contact the company directly.

ComplaintsBoard
A
1:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC money deducted

Hi,
On every week tuesday morning, 12 SAR get deducted from my mobile.
Till date I have already lost 60 SAR.
My mobile number is [protected]. I have not activated any special services and neither I had received any sms relating to any service getting activated on my number.
I tried to contact 902 customer care, but no one picks the phone which is absolutely terrible.
I tried STC outlet and they were unable to help me as they did not understand the problem.
Request you to please check and deactivate any such service on my mobile.
Regards,
Dr. Akbar Pathan

Read full review of STC and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
K
K
keiserr
, SA
Apr 03, 2013 5:12 am EDT

Can you please check why every week SR5 is being deducted from my load. i want to stop this unauthorized deductions as soon as possible and reimburse deducted money if its possible.

Z
Z
zaheeruddin
, US
Apr 29, 2013 4:27 pm EDT

AssalamuAlaikum..my cont no is [protected]
.5Saudi riyal Deducted
on every recharge .Pls check what is the problem... and make clear As soon as possible

H
H
hisham bashier
, SA
Feb 04, 2013 9:51 pm EST

i register on your promotion, ( 44 mins to call phils. and others.. 804147) but yet i cant claim the said promo... its my second time to register to this promo but i cant use the service... pls be regarded... thank you...

W
W
Wrong registration
, SA
Jan 15, 2013 5:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am your customer. I found too much poeple take stc sim card on my iqama number without my permision. I just want cancel all sim card on my iqama number . You have any solution

M
M
mohamed omeroli
, SA
Jan 28, 2013 11:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

salam.my mobile no-[protected], every month detect 10 riyals.i have no need any subscribe . please cancelling all, thank you

S
S
shakoor
, SA
Aug 13, 2014 4:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Shakoor

ComplaintsBoard
R
1:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC stc lottery

Hello friends iI am very disappointed and totally broken down becoz iI Lost my 1900 SR in a fake call iI got on 1/09/2013 at 17:00hrs saying that we are calling from stc and u have won 20000 SR worth lottery in a lucky draw out of 4 in total saudi arabia.first he was talking in arabic then he gave the call to a hindi speaking guy by his accent it was looking like these were pskistani's he held me for 4 hours continously and asked to get the vouchers worth 900SR anything 3*300 sror 9*100 sr so that the transaction can be done.then afterwards he asked for more 1000 SR for money to be send to Al Rajhi bank.he even provided fake id and cheque number.i lost my mind and pais blindly.he then called me even in the morning for adfitional 800 SR iI came to knew he is fraudthis shamelesd mother f****** dont hsve any imaan he brought Allah in between saying "Allah pe bharosa rakho inshsllah ap apni manzil pe pohnch jayenge apke mas basp dua denge so..."this son of a ### dosen't have any faith.i gave all the bad words told him to lay his sister then take the money his name is IMRAN and num from which he called is "[protected]"..kutte ki maut marta saale thu.BEWARE FRIENDS THESE ARE FAKE CALLS SAYING U WON 20000SR LOTTERY..

Read full review of STC and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
A
A
anwar dimacisil
, SA
Apr 21, 2014 6:40 am EDT

who wll victim to me in every salah i wll dua for there failure

A
A
anwar dimacisil
, SA
Apr 21, 2014 6:37 am EDT

last day april 20 in the afternoon.i hve a caller he is saudia after a while he give t phone to the indian.and he told me that im winning draw of promo sim card of STC.he send me the message from STC, The mssage is arabic and english, the told please do not disclose yuor temporary password to anyone, even to an STC representative. yuor password is 622478.and i spend 900sr because he told me that im winning of wourt of 200, 000sr.the number call me is here, [protected] and [protected]...please check these i think this is a scam

F
F
for_d_people
, IN
Oct 28, 2013 6:43 am EDT

I got d call today, i also a victim..i lost my 400 SAR.actually i bought 9 cards for 900 SAR.but the guy who talked to me waz disconnected the phone.so i saved my 500 SAR and returned to the shop.i got my 500 riyals back.bcoz i told him that " i feel like cheating, if you are going to cheat me allah never forgive you.because i never cheated any person am pure at heart.i am belive you and my allah.suddenly he discconnect the call and messaged me that, " sorry sis, this is cheating and plz forgive me, i have fear in allah." Is there is any legal action for this.there is big group behind this crime.so this is very neccessory to catch them and punish them.

A
A
agstat
, SA
Oct 19, 2013 3:01 am EDT

This people are good. I was a victim too!. I felt like an idiot out there. They made a good alibi and I got into it.
They said they are Muslims, I don't know, but I still believe Muslims are God fearing and won't do harm to fellow Muslims.
But alas, they conned me and I lost 1800 SR in SAWA cards.
Those are Indian con men, I believe, they'll do anything to earn money. Shame on this con men.

ComplaintsBoard
A
1:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

STC lucky draw scam

Just now I was victimized by a fraudelent person who disguised himself as an STC employee coming from Dubai and was based in Riyadh STC and phone call came in my mobile as of 2am saying I won gthe lucky draw of 200.00 Saudi riyals and ask me transfer worth 100sr denomination prepaid cards even though my money that time was only 200 sr. He forced me his tactics to borrow money from friends and colleagues to complete the said amount. He took all the PIN number of the 7 SAWA cards worth 100sr in denomination and gave me the check number6320074569 and fax number [protected] and cash number [protected] after each number was worth 500sr. Told me the amount would be doubled and received cold cash the 200.000 thousand Saudi riyals which will be forwarded in Al Rahji Abha.Only to find out after the conversation he closed his mobile number which was [protected] by the name Mohd nasser Al Assiry.Hope this will serve as a lesson for others just liked me who was victimized by these faked person and want to share my experience to other expats to be extra careful.Moral of the lesson I did not listen to my gut feeling. Thank you and I hope poper actions will be given by STC to these king of fraud people trying to malign and destroy image of STC company.By the way my name is Albina Elane and really did not not know from out of nowhere he got my cp number.I am from Al Arkan Polyclinic working a a dentist. thanks a lot.

Read full review of STC
Hide full review
ComplaintsBoard
S
2:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

STC amount deduction without reason

Dear Sir,
From past 15-20 days every 2 - 3 days from my balance 5 SR deducting without any reason, i try to contact Cust service after a long waiting Customer excutive didn't provide complete details plz do needful & if is there any service activated in my number plz deactivate

Thanks Your Co operation will be highly appriciated.

Read full review of STC and 1 comment
Hide full review
1 comment
Add a comment
K
K
keiserr
, SA
Apr 03, 2013 5:14 am EDT

i am experiencing the same.

ComplaintsBoard
A
10:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC intenet is very slow

Our internet is working very slow since last 6 months too many time I complaint on 906 and customer care representatives always
promise to correct in 2-3 days but no response.

Read full review of STC
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

STC sawa bumpher draw

Somebody called me from “+[protected]”, who not disclose name He said that he is a supervisor in STC Company and calling from Jeddah. He said that my STC Sim serial number starting from 899660 is in the list of the lucky draw which include SAWA, mobile companies, and you won 200, 000 Saudi Riyals, he send me temporary password then told me give me password..One Feisal ali also talk from stc.Then I understood that this is a Scam.
Please check it .
SYED.MOHAMMED.TAQUI IMAM.
RIYADH, K.S.A.

Read full review of STC and 1 comment
Hide full review
1 comment
Add a comment
B
B
balmeleroleo
, SA
Oct 12, 2013 7:36 am EDT

now i understand that my money was lost but only 900sr now only 1 person to calling from stc he said im winning 2oo, 000 i believe becouse he knows how much my balance in my sim and who's im calling from philippines so that i am comportable that person becouse he know all about my evryday load and n# of my wife and he send me a temporarily pasword but take note from stc n# can you explain this and the n# of calling to me is [protected] this the person who calling to me.but anyway no problem im asking to the stc office tommorow
i know the people around here in saudi arabia is good not like that becouse i know you are muslim, islam is good and the islam person is good if you will not come back my money i know who you are will you give me answer my question and complaint stc compony.

ComplaintsBoard
A
10:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

STC cancellation/deactivation home phone service

1. Its about cancellation/deactivation of home land line phone service.
that time i want to cancel/deactivate my home phone service, but they did not want to cancel the service because they said i just registered already so they give me suspension until next year. the worst thing is at that suspension time they charge me 50 riyal every month which this money only for non-sense waste of time waiting. if i didn't want to wait, they charged me 900 riyal for installation & monthly fees which they said it was free installation (it is mentioned also in the internet commercial) and i didn't even activate the service yet !.. if i knew they charged that much amount i will never ever registered my home phone with this STC company. that time before i want to cancel/deactivate the service, i ask from customer service 907 but they told me with the very worst manner and impolite speech, i have to come to STC center but they didn't tell me the exact location. but alhamdulilah i found the STC center from a friend instead from STC employee or their customer service (i don't know what is exactly their work as customer service.. maybe their work only sitting and shouting on people who call 907)
2. Service at STC Center
Only in this country that is the worst service ever i found from all over the world. when i come there only one staff could talk in English. Saudi Arabia is well known as the biggest population of expatriate from all of the world, how come they didn't talk in International language.. anyway, that time after i succeeded meet with the STC staff, i ask them about this home phone service but they just clarify my payment and this staff doesn't even want to explain more detail.. instead, he is shouting impolitely and complaint to me why i am asking too much. From what i have seen and heard, if i have problems, it should be i as the one make complaint to this service and they must be patient and listen carefully for our complaint right? that time i realized how very worst this Company are.. the lying Services, the stupidest Staffs and every single thing is only disappoint there.
Now my total payment to cancel this STC home phone service are reach until 1000 riyal, which i didn't even have enjoyed even a second.
My advice, DO NOT EVER PURCHASE FROM STC (Saudi Telecom Company) PRODUCT. They have the very ###ing liar & worst Service in whole over the world. Other wise you will have experienced same like us.

Read full review of STC and 2 comments
Hide full review
2 comments
Add a comment
R
R
raja khalid iqbal
, PK
Jun 25, 2016 6:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Respected Sir, 13th Jun 2016
I reached Jeddah airport on 30th April 2016 for Umra, and bought three SIM cards from the airport in my name (Raja Khalid Iqbal) and in the names of my wife (Zahida Khalid) and son (Raja Abdul Moiz Khalid). i. [protected]. ii. [protected]. iii. [protected]. STC staff did not inform me the ID numbers for recharging balance in the SIM cards for which I had to face lot of problems later. I visited STC office near the Haram at Makkah and the staff gave me the ID numbers. But one ID number for sim No.[protected] did not work however they uploaded some amount in my SIM card. Again I visited STC office in front of Haram Pak at Madinah for recharging 20 Riyals in my No. [protected] on 07th May 2016 they people gave me a receipt and said that after 24 hours I will receive the balance in my SIM card. After 24 hours, I again visited the office and told them that I had not received the balance. They again asked me to wait for another 20 hours. On the next day after 20 hours I approached the manager and told him my problem. He checked the system and informed that 20 Riyals were credited to some other number. I told him that this was not my fault but he did not listen to me.
Sir, the staff posted in STC office in front of Haram Pak in Madinah is:
1. Incompetent
If the officials were competent they had not credited my money in someone other’s account.
2. Nonprofessional
If they were professional workers, they had not tried to procrastinate me for three consecutive days instead they had to satisfy me.
3. Disloyal to STC
Had they been loyal to the company, they had avoided to damage the reputation of the STC.
I informed the manager that I will log a complaint against him he started shouting in Arabic (I could not understand).
20 Riyals is not a huge amount, but the actual loss is:
1. I visited that office thrice and each time I had to stand in the queue for over an hour, if you add the time of going/coming to and from the office in total, the loss of my time is approximately four hours plus. Had I spent these fours in the Masjid-e-Nabvi (SAW) in prayers for which I had traveled from my country, I would have gained more blessings of Allah the Almighty.
2. I was given mental stress, besides that I had to talk to my relatives/friends in Pakistan which I could not.
Next time I will visit Saudi Arabia Insha Allah, I will not purchase STC SIM card and I am advising friends/relatives who intend to perform Umra in Ramadan to avoid purchasing STC SIM card.
You are requested to kindly make good of my financial loss and mental stress. Moreover the concerned staff should be reprimanded and they should be properly trained to satisfy the customers by proper behavior. Expecting a thorough investigation and reply from you to make good of the reputation damaged by your own staff.
It is further requested to kindly provide me e mail address for future correspondence, as I had tried my best to find e mail address from net but I could not find.

Thanking You
Yours’ faithfully
Raja Khalid Iqbal
H # 4 Lane # 6
Sadiq Town Adyala Road
Rawalpindi
PAKISTAN.
Cell No. [protected]
email raja.khalid224@gmail.com.pk

View 0 more photos
Z
Z
zaim9999
, SA
Jun 03, 2014 9:10 am EDT

man same here...got a total bill of 756.35 where i didnt even use a bit...and when i was using it it kept having problems and often for no good reason used to charge me extra...

ComplaintsBoard
A
10:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

STC - cancellation/deactivation home phone service

1. Its about cancellation/deactivation of home land line phone service. that time i want to cancel/deactivate my home phone service, but they did not want to cancel the service because they said i just registered already so they give me suspension until next year. the worst thing is at that suspension time they charge me 50 riyal every month which thi...

Read full review of STC and 5 comments
ComplaintsBoard
A
3:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

STC no dp box found in the building

Hello!,

I need to be a complain for STC Technical team that in my Building no DP box is available, I complain so many times in STC office in Akhrabia, AL Khobar, & Even i complaint on 907 & 906. No body was taken any action. Please i request STC people to be solve this issues. In our building we are suffering for Internet connection as well as for Land line.
Please i am waiting for yours reply.

Please you may contact me
Mobile: [protected]
Email: [protected]@live.com
Name: Mohammed Sultan

Read full review of STC and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
Altaf Rahman
, SA
Jun 11, 2014 6:00 am EDT

I am suffering for the last three months, I have one STC line phone with Internet connection facility & I am receiving bills for two connections & when I call STC they take the complain request & after few days I received the message the matter is resolved but it is never been
resolve because only yesterday I have received another bill please help me in this regards

my email Id: arahman_16@yahoo.com

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact STC customer service

Phone numbers

900 969 More phone numbers

Website

www.stc.com.sa

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with STC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with STC Customer Service. Initial STC complaints should be directed to their team directly. You can find contact details for STC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about STC. Discuss the issues you have had with STC and work with their customer service team to find a resolution.