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1.9 177 Reviews

STC Complaints Summary

39 Resolved
138 Unresolved
Our verdict: When using services from STC with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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STC reviews & complaints 177

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8:48 am EDT

STC about sim registration

Respected Sir,
I'm use in a stc number, but it is now expires, Number is :[protected]. Now I knew that another sim registration with my passport Number, but I do not know about this.My passport Number is J8718487. Now I want to deactivate all stc number and want to take a new sim by showing my Iquma ID Card.
So please take a neceassary action as soon as possible and doing others stc number deactivate.

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4:36 am EDT
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STC try to close my open ticket but not possible

Dear STC Team,
I am trying to close my open ticket under landline [protected], but no one is responding. I went to STC headoffice in Riyadh also they are unable to do so, they suggest to call on 900, when I called on my number its on recording, that your request is under consideration. When I was at STC headoffice I asked one of the STC customer service person to speak on 900 also they refuse to close it. I contacted on my STC application several times but didn't get a proper response. My initial order no was "[protected]" which was not resolved. Then I asked to cancelled it and they provide me a complaint no i.e 1-[protected] without any resolution I received a msg that my issue has been closed., then again I contacted them and they provide me a new complaint no: i.e. 1-[protected], without any response, then again I contacted on STC phone app and received a new complaint no i.e 7823602. I would highly appreciate if could you please close my open ticket as I need to cancelled my service completely. Please I am not using my service for one month but I received bill amount. Kindly look into this matter ASAP please. Thanks

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6:35 am EDT

STC customer service

I lived in different countries in the world but have never seen worst quality service than this company. I went to their office for a simple case for 4 times each time they had a reason not to complete my request. first time they said 'not possible', second time they said 'system is currently out of service', third time 'system is not working' again and just 15 mins ago the officer refused take an action and he asked me to come back at 5 pm again and they laughed behind me with his colleagues.

I have nothing else to do rather than writing this complaint here. It is really annoying.

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9:26 am EDT

STC unethical behaviour no usage stealing money

[protected]@yahoo.co.in

i started using 149 plan internet package by mid of may 2015. upto november there is no problem, by the end of november one representative from stc called me and told me about the landline features(outgoing calls for stc landline and mobile numbers free). they told me 99 sar will come excess for the landline usage. but landline number not worked properly. i complaint to them, they told within 24hours technician will come.

i wait for 2 months, nobody came. so i asked them to cancel the landline on february 2016. i even paid the amount 149 + 99 = 249 sar every month without the landline usage. because, they told me, if you pay the amount without using landline, now they will deduct, but they will return back my money. but continously until april 2016 the bill came including landline. so i asked them to cancel again.

but on 16th may they canceled even my internet connection and sent message want to pay 251 sar. within 10 minutes i paid the amount in al-rajhi atm, and called them. they told me to wait for 24hours. but still it is not working for the past 3 months. but day before yesterday on 12th august 2016, i received a message that i want to pay 439 sar. why i want to pay the amount without using anything.

please cancel my outstanding amounts and return back the amount which i paid you excess.

my landline number: [protected]
my payment number: [protected]

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6:14 am EDT

STC jood net 149/month

Very poor customer service my lanline is [protected] and my internet service is less than 1 mbps for the last one month whereas i pay 149/month. And i called for a technician to come and fix it its been 4 days and stc failed to show their customer service is anywhere close to being good

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5:08 am EDT
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STC stc swallowed & ruined end of service banefits worth sr.90,000 for 15 years sincere hard work due to impotent questioner.

dear sirs. Good day. I had been working in stc (saudi telecom co.)from 7 march 2000 till aug 2014 for 15 years.I submitted my resignation with proper notice period to managers nezar fawaz qutub, abdullah theeban ghamdi, mr.Abdullah badar al badr, mr.Hussain al shaibani. But it was rejected and asked to give notice period of 12 months which is absolutely illegal by ksa labor law but "legal by their own law". Upon
insist, threatened "will you get 15 years benefits without my consent from stc " due to threatening manner and no support from management side i came vacation and could not returned to jeddah ksa due to mothers critical situation.I submitted again my resignation from chennai" which is also not accepted. Since 22 months i keep on complaining to deaf ears. My total 15 years desert life in stc is waste due to impotent
questioner. I was denied to go for noc, exit visa, esb worth sr.90, 000 & 15 long years
experience certificate thereby i could not join any company
due to lack of exp.Certificate.
Since nobody question them, they have "ample power "to neglect to do their duties and also forget to answer on " youm al qiyamat, the day of judgement" if they belief in islam.
Regards
abu taher

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10:49 am EDT
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STC internet jood unethical behaviour, cheating customers

Dear STC,

My complaint is regarding STC internet Jood package.

My account number is [protected]. Landline [protected].

I subscribed for 149 SR/month package (10mbps) on October and was happily using it untill one of your customer care service representative called on 15 March 2016 and informed me that i have a special offer. For just an additional fee of 10 SAR my package will be upgraded to 40mbps plan for 1 year. That makes my package fee 159 SAR. But my bill for the month came 178SAR.

My plan was never upgraded to 40mbps eventhough after repeated calls to customer service from where i got very bad service. STC customer service rep told me that they cant do anything regarding this. What kind of explanation is this! Your agent make a fake offer and take more money for it!

Please try to resolve this!

Thanks,
[protected]

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AECriy
, US
Aug 04, 2016 10:42 am EDT

I used 199 SAR, 20 MB properly, But I received same call, to update 20 MB to 40 MB with just 10 more offer (199+10 = 209) from stc customer support, But bill was coming 349 SAR, I went to Customer Support, their response is very bad, Why STC behave like this...? Calling 900 many times, they doesn't solve problem. Bad STC. Instead of cheating customers, they can beg from everyone to earn money...

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horia7749
, US
Apr 11, 2016 9:25 pm EDT

Dear STC,

My complaint is regarding STC internet Jood package.

My account number is [protected]. Landline [protected].

I get internet package from STC jubail office 149 SR/month (10mbps). I already paid my last two month January/February 2016 bills on date of 287/02/2016, Now my two month bill will be 298 SR, But two days before my new bill coming 510.72 SR.
STC customer service never attend a call. STC make a fake offer and take more money for it! Please resolve my problem.

Please try to resolve this!

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2:12 am EST
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STC internet billing

sir i am complaining about stc billing dept for unfair billing.they cancel my internet service last sept 2015 but till now they still continue my bill.how come like that since that is one way of stealing money to consumers.plz be fair of collecting bills.you are stc, you are representing a huge company.please correct my bills and do it in proper way.thanks a lot.

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4:56 am EST

STC home internet

Hi
I applied for STC DSL 20 MB in 2014 and I also provided my building STC box number to customer care executive over phone. A STC technician came to my home to install the line and to my surprise he told me that my building STC box doesn't support 20 MB but 4MB max. Then I asked him to provide 2MB and I also make sure that it is 2MB before signing the form.
As expected, STC ( is a cheat and eat up money of customers) send me the bill of 20MB. Then I called STC customer care executive and he assured me that bill will be adjusted next month. Again they charged me the same amount. I went to STC office in King Fahad road, they were not ready to listen to me and insisted to pay the bill.
Where and who should I complaint ?

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3:03 pm EST

STC internet & billing of stc

The worst service & customer support company in my opinion... Eating peoples money without getting there agreement. Just last 3 months they double my billing & when I visit there support center. Those non-serious guys says they cannot fix... Plz call 900... When I call 900 more than 20 times call reach to technical department & they excuse... Saying we at stc helpless... Plz submit complain online portal... When I submit complain online after 2 days message received we cannot serve your request here... Helpless in saudi arabia... Knowing they keep charging & customer donot gurantee how the service close.

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Mohammed Ansari
, US
Apr 16, 2017 9:40 am EDT

Agree the worst customer service I ever experienced. I will never recommend any one to join STC.

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Mohammad Alam
, US
Mar 25, 2016 5:16 am EDT

yes you are right i am facing the same problem i paid double bill two times and nobody is solving my problems.This is Islamic country and always they tell to others Halaal and Haraam but they are eating peoples here.very bad manner here.i am so fade up with the behavior of the people here nobody ready to solve problems only joking, drinking coffee, using mobile at office.hunnnnn

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8:04 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

STC - deactivate sim card

Dear, i'm use in a stc number, but I can see another sim registration with my iqama... Now I want to deactivate all stc number... And keep only this number : [protected]... So now this number keep register my iqama and others stc number deactivate... My iqama : [protected]

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4:42 am EST

STC unethical bisiness policy

I had been using a monthly package of SR 149 per month. Which was included 2 MBPS unlimited internet and land line calls free inside Saudi Arabian territory. Suddenly I received a bill of amount SR 536.00 and at the same time my lice cut off. I immediately visited STC office where they said this services was offered and charged by STC marketing department without my request. How a company can offer and charge additional fees without customer's request?

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Muhammad Kaleemullah
, US
Mar 28, 2017 9:29 am EDT

to whom it may concern
dear sir
i would like to inform you that i have got stc internet connection almost one year before
but since the the connection has installed i am feeling that it is useless i am paying for nothing. i have been complaint many time but there is no satisfactory result. now my aim to complaint is, that either proud the service as you promise or please remove it

thanks
regards
kaleemullah
[protected]

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Muhammad Kaleemullah
, US
Mar 28, 2017 9:27 am EDT

to whom it may concern
dear sir
i would like to inform you that i have got stc internet connection almost one year before
but since the the connection has installed i am feeling that it is useless i am paying for nothing. i have been complaint many time but there is satisfactory result. now my aim to complaint now that is, that either proud the service as you promise or please remove it

thanks
regards
kaleemullah
[protected]

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Mohammed Imtiaz
, SA
Dec 12, 2015 12:37 pm EST
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I am also one such customer facing the same problem.I am using a monthly plan of 149 per month.They offered me 2 months free for higher speed but could not provide me as my landline is situated in balad old district and the cables are old here.To my surprise and shock i got the bills for higher amount.All my efforts to solve this issue till date has been futile.Kindly le me know if there is any authority wherin we can make a complaint regarding such un ethical practices of this company

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2:50 am EDT

STC customer service

HI I applied for STC internet 20mb plan to my home in 2014. When STC technician visited my building to provide connection, he told me that 20 mb speed is not possible as your building supports max 4mb. I told him to change my plan to 4mb. I even called customer care executive to make sure and requested to change my connection plan to 4mb. But to my surprise STC charged me 20mb plan charges. I called STC customer care about my bill, he told me that my plan has not yet changed and he will raise ticket to change the plan. After few months I visited STC office in King Fahad road, they told me to first pay the bill and then apply for plan change. I told him why would I pay for 20 mb when my connection is 4mb? He also told me it is must. I request STC to look into these kind of issues, not to neglect customers and have common sense.

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Nauzad K
, US
Dec 09, 2015 9:18 pm EST

My dear respective sir,
I'm from Dammam I applied stc WiFi Internet net package 20 Mbps speed I applied since may be 1 month ago BT I didn't get the connection till than today, please I kindly request to responsible stc officer please make tha connection early of the

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1:30 am EDT
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STC continuous harassment from a boy in saudi arabia to my family in pakistan

He is harrassing continously and i have warned him again and again he is making use of abusing language texts through whatsapp and viber he has two numbers . +[protected] and +[protected] Please help us i shall be very grateful my family is fed up of this guy .

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2:52 am EDT
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STC bad customer service

Dears,
I have no idea if this complaint will be submitted to the correct person, I visited STC tahleya branch and asked of the customer service for some
very basic services tha are done for telecommunications, ofcourse I went out without having any service, the guy target was only to push me going to other branch becasue he didn't want to work and even he told me, "If you want this service, go to the other branch becasue the officer who is expert in this, he is absence most of the time"
what is this? it is really amazing ? everytime if I want to visit STC, I have to prepare a plan for it.

Thanks and I doubt that anyone will take care of the this taking into consideration that I am a Tammayyoz Customer.

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Robin321
, US
Aug 02, 2015 7:07 am EDT
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my co-worker's aunt makes $67 /hour on the computer . She has been out of work for 10 months but last month her paycheck was $12998 just working on the computer for a few hours. have a peek here c­­a­­r­­e­­e­­r­­s­­r­­e­­p­­o­­r­­t­­.­­ℂ­­o­­m­­

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3:46 pm EDT

STC delay

Our Internet line is not working since 2 Weeks. I already complaint to STC and they send technician. But he couldn't found the solution. Then we complained again and out complain Number is stop open. Unfortunately they didn't fix this issue. Losing our amount monthly charges.

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7:22 am EDT
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STC representative behavior and attitude

On 15th of June 2015, I called 907 regarding Internet DSL, New Connection. The representative was like a Boss and was behaving like a manner less Brute. I asked him about the Internet Connection Installation Process, he said " BOX INFORMATION."
Being a new Customer, I DONT KNOW what A BOX would be? I asked him what do you mean by BOX.
He behaved very rudely and said " ONCE YOU HAVE IT, Tell me then". I don't know what he meant by BOX.
I tried to ask for Explanation, but he HANGED-UP.
I am so astonished to find out such People in Customer Care. If people don't know how to behave, then why take such Insolvents in Customer Care?
This really was A JOKE and for the first time in life I came to know that "IN CUSTOMER CARE, RUDE PEOPLE ARE MANDATORY".

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7:24 am EDT
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STC consistent connection drop, broken 4g

I have been with STC for 2.5 years with acceptable service. For entire contract duration I have had 4G sim card data unlimited plan. Starting early May 2015 I have not been able to connect with 4G on STC anywhere in Eastern Province (Jubail, Al Hasa, Khobar, Dammam) or in Riyadh. The only connections that can be made are to 3G (or HSPA on phone). Connections to 3G last only 2 to 10 minutes and consistently drop off for periods up to 1 to 2 minutes. I have tried connecting through multiple routers and multiple smart phones with same results throughout. This issue has been raised with STC call center multiple times as well as raised complaint ticket with the STC live chat; in both forums the answers to the concerns and status are always the same: "The problem will be fixed in a couple of hours". Needless to say the bad connection still remains a problem with no solution in sight.
To make matters worse I received a bill this month for the full amount even though I have only been receiving less than half service for 3 weeks of the month..
Has anyone else been facing this issue? Any ideas of what is causing the connection problems? Any one have a solution that worked for them?
-Al

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limksk
, KR
Jun 23, 2015 11:21 pm EDT

Now I have a same problem, ,

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10:38 am EDT

STC awful experience

I have never had the worse feeling than visiting one of the STC offices near Haram in Madinah. I visited the office at 9:40pm (20mins) before the closing times mentioned in entrace. The tokken number machines was broken and no one was present at the entrance for guidance so i went up to one of the customer care officers who was serving a customer already and i stayed there waiting for him to finish. After 2-3 mins, the officer asked a bangali origin gaurd to inform me that i wont be served as they will close the office in 20mins. The gaurd advanced towards me abruptly shouting "yalla out we closing, yalla yalla go..." He grabed my arm and tried to drag me out of the store without even letting me speak a word. I reacted and i pushed the gaurd away. Another gaurd appeared on the scene of black saudi origin and continued to push me out while all the staff present at the office just sat there and watched. I was shocked and i told them i'll complain against them to which they said "do whatever you want to...".
I cried the way i was treated, i was humiliated. I tried to call customer services but nobody answered. I urge STC to see the CCTV cameras dated 26/04/2015 at 9:45pm for the proof and take an action accordingly.
It is shameful for such a big company to have worst people working for them.

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10:27 am EDT

STC disgraceful behaviour of staff

I have never had the worse feeling than visiting one of the STC offices near Haram in Madinah. I visited the office at 9:40pm (20mins) before the closing times mentioned in entrace. The tokken number machines was broken and no one was present at the entrance for guidance so i went up to one of the customer care officers who was serving a customer already and i stayed there waitinf for him to finish. After 2-3 mins, the officer asked a bangali orginin gaurd to inform me that i wont be served as they will close the office in 20mins. The gaurd advanced towards me abruptly shouting "yalla out we closing, yalla yalla go..." He grabed my arm and tried to drag me out of the store without even letting me speak a word. I reacted and i pushed the gaurd away. Another gaurd appeared on the scene of black saudi origin and continued to push me out. I was shocked and i told them i'll complain against them to which they said "do whatever you want to...".
I cried the way i was treated, i was humiliated. I tried to call customer services but nobody answered. I urge the bosses of STC to see the cctvs cameras dated 26/04/2015 at 9:45pm for the proof and take an action accordingly.

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abdul azeez 123
, SA
Jun 14, 2015 2:07 pm EDT
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stc staff is uncultured and worst behaviour even at the counters not only the security guards.

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rija
, SA
Dec 11, 2011 3:52 pm EST
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I am having a problem that every week 5 riyals.are deducting.they are sending me news every day how ti deactivate?
Also I buy new card to load but last 3 digits are totlly removed.can I use serial number to load nalance?
My number is [protected]

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mohdAlis
, SA
Aug 09, 2011 9:55 am EDT
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please deactivate SP 24092 skill2thrill because they are deducting 5 sar every week in my mobile, my stc mobile number is [protected]. otherwise if you dont stop sending this type of program i will stop subscribing your STC company. thank you!...

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Mohd Khalid Siddiqui
, SA
Jul 25, 2011 7:00 pm EDT

To,
Complaint Department of Stc,
Complaint: I want to tell you that when ever I recharge my phone Sr 5.00 is deducted from my balance and I get a message about subscription of something.I don't know what is it.If I have any extra service please cancel it.
Other wise tell me what should I do.

Regards
Your Customer
Al Jawal number [protected]

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zh kazmi
, SA
Apr 09, 2011 8:49 am EDT
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sir my mobil no is [protected] and on every recharge detuct mony from my mobil please deactivat this service form my mobil thanks

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Bobby varghese
, SA
Jan 14, 2011 6:31 pm EST
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i would like mobile number [protected] to canceled the service http://mobiskill2thrill.com/mp/maxitext as soon as possible its
it deducting me five riyals everytime i recieve massege it was already two months thnks

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kyusuf
, SA
Mar 05, 2010 4:21 am EST

i m a sawa service user.my mobile number is [protected].i m daily receiving two three ringtones and for every ringtone sr.5 is deducted from my balance.i m very much fedup of this ringtones.i just want to unsubscribe this ringtone service.

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nisar1960
, SA
Jul 26, 2014 6:55 pm EDT

home wifi connection problem intenet is not working some problem associated with router cable connection.

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Paakhan
, SA
Oct 04, 2012 5:12 am EDT
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please deactivate this service (skillstothrill) they are cutting my 5 saudi riyal every week my stc no is [protected]. I already complained to stc customer service but they never responded...so pls help me out.. thank u very much

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Peerzada showkat ahmad
, SA
Mar 12, 2012 10:05 am EDT

There is some service regarding some job offers on mobile no [protected], Kindly deactivate this service from this number and send a confirmation massage to the same number

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