Complaint Rating:

Company information:
Carmax
Virginia Beach, Virginia
United States
Phone: 757-631-0348

Just had my Virginia state inspection performed at Carmax last week and despite the fact that my car purchased from them one year ago had only 7K miles, with only 2K added by me this year, they found a problem that caused my vehicle to fail the state inspection. Imagine my surprise when they insisted I leave my car with them for several days until a factory part could be delivered, telling me I could not drive with an inspection rejection sticker, and then, my consternation when a local large dealership arranged to repair the supposed problem and then found nothing wrong!!! Oh, and if that's not enough: the alleged failure that cause me to fail inspection according to Carmax is apparently not a state inspection item. I plan on following up with the state. Love the car, but I'll stick with the factory dealership for all maintenance going forward.