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1.9 481 Reviews

State Farm Complaints Summary

110 Resolved
365 Unresolved
Our verdict: When using services from State Farm with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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4:45 pm EDT
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State Farm poor customer service

I have State Farm Homeowner insurance on my home. We fixed it up and put it on the market when a toilet water line burst. It took three months before the State Farm Premier repair team finished the repairs while I continued paying mortgage payments...the house was not habitable, yet State Farm refuses to cover the mortgage payments during the time it was uninhabitable (taken off the market). Greg Lopeman, my agent, never called ONCE to check on the status. I am forced to file a lawsuit against them to recover lost use of the residence. They have no customer service and try to avoid helping a customer who was loyal for years. Too bad..they have lost another customer!

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gloria brownlee
, GE
Sep 02, 2014 12:22 pm EDT

I had homeowner insurance i had to cancelled and they refuse to give me a refund they say that i did not cancelled in time i call the office but the massage were never giving to my agent mark bartley i will never use state farm again nor will i recordment you all to any one i will be reporting you all to the better business bauer as soon as i can people put you all up so high but what a joke i hope that you all dont treat all your customer like i have been treated people put you all up so high but what a joke i talk about using you all again to my friend but the way that i have been treat i dont think so you all need to learn how to treat your customer a little bit better it will take your business nothing but higher and higher think customer before you think money and the money will follow i really belive in you all but not any more i am going to let god take care of this matter may god help you all

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Serio_usly?
None of your Business, US
Dec 30, 2011 1:23 am EST

Why should the insurance co pay for the mortgage on the home you bought? That's your responsibility.

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vickivail
Berea, US
Jun 11, 2011 10:22 pm EDT
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I purchased a home in June of 2006. Several years later, as I was doing some yard work in my front yard, a neighbor – who identified himself as Gary - ran from across the street to offer some assistance. During his short visit he said to me, ‘I work for State Farm Insurance. When you moved in I wanted to see who you had insurance with so I scanned your name & saw that you were already with State Farm’. I thought this was unusual, as I did not authorize him to ‘scan’ anything and this was my first encounter with this man. I did, however, tell him that I was not satisfied with my current State Farm agent. Gary then told me that he worked for an agent in (Olmsted Falls, Ohio) and he then suggested I switch everything over to his office. Although I agreed to the transfer of agents, I still felt uneasy about the fact that he looked something up without my authority or knowledge. I felt this was an invasion of my privacy.

On June 10, 2011, I viewed my credit report with Experian online. I noticed that my credit report was viewed by ‘LexisNexis/StateFarm’ in March of 2011. I thought this was unusual, as I did not authorize such an inquiry. So I contacted my State Farm Agent to question this. I received the company voice mail and I specifically stated that I wanted THE AGENT to call me back. Although I specified this, within 5 minutes Gary called me back. Gary said ‘what can I do for you?’ Since I did not expect Gary to call me back and my issue was pertaining to Gary, I simply said “I just wanted to know how much I am paying in house insurance per year because I am shopping around”. Gary then said to me “you are paying $512 a year”. I thanked him and we hung up.

I then called the agent's mobile number and spoke to him directly. I went into detail about the first incident that I had with Gary in my front yard. I told him that I was concerned because I saw that State Farm has viewed my credit report in March of 2011 without my authority. The agent explained that there was ‘absolutely no way’ that State Farm can view my credit report. I then asked him if his office had access to Lexis Nexis and he stated ‘absolutely not’. He again told me that State Farm ‘never’ looks at existing customers’ credit reports. He asked for me to send him a copy of my report to prove to him that State Farm looked at my report. I agreed and then we hung up.

Nearly 15 minutes later, I received a call from the agent. He was now in defense-mode, as his tone was now that of anger and he was now acting as if he were an attorney. The agent said to me, “State Farm reviews your credit every 3 years”, which is now a contradiction to his initial statement that State Farm ‘never’ looks at existing customers’ credit reports. The agent insisted Gary ‘wouldn’t do such a thing’. I then reminded the agent, once again, that Gary admitted to looking up my personal information after moving in to my house. He said to me “look, what you think of Gary as a neighbor is none of my business”. I then reminded the agent that my first encounter with Gary was unusual, as he (Gary) was discussing my personal information (that he had already looked up) for the sole purpose of selling insurance to me as a benefit to State Farm. The agent then said to me, in a sneaky little voice, “ohhhhh, but that’s not what you said the first time! You said that Gary said that he ran across the street and told you that he ran your credit report! Now you’re giving me 2 different stories!” I said to the agent “I didn’t say he ran my credit report the first time he came to me, I said he ‘scanned’ my name, without authority” – however he did this, I do not know. But, in March of 2011 State Farm reviewed my credit report and I wanted to know why. The agent then said to me, “No, you said that Gary ran across the street and told you that he scanned your credit report, now you’re telling me something else. And see, here I called Gary and told him what you said & now you’re saying something else!’’ (as if to ‘trick’ me). The agent certainly is not a good listener, as I never stated this to him (and it doesn’t matter anyway, my privacy rights were STILL violated!). I felt like I was arguing with a 10 year old child. The agent is clearly unprofessional. He also made me feel as if I were on trial and I told him this. The agent then said to me, “let me ask you this, why did you ever come to my agency?” (as if he were suggesting I was a problem client simply because I was not satisfied with the service I received from my first agent – of nearly 20 years). I responded “because I was not satisfied with the way my last agent handled my claim”. Jared then said to me, “look, you are certainly free to take your business elsewhere”. So I am.

I have been a State Farm customer for about 23 years. State Farm has very poor customer service. I am now going to file a formal complaint with the Attorney General of Ohio due to my privacy rights being violated. I am now in the process of transferring my auto insurance to Progressive. I have already had a much better experience with them. I am currently looking into transferring my home to another company, as well. Once I have transferred all of my possessions to another company, I will never go back to State Farm again. My daughter has already transferred her new auto to another company due to Gary’s unprofessional behavior (a separate incident). I am going to encourage as many people as possible to switch their insurance to Progressive – all due to the lack of concern, privacy violations and unprofessionalism. ‘Like a good neighbor State Farm is there’? What a JOKE.

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thetruth1709
Indianapolis, US
Feb 11, 2011 1:13 am EST

Let me know how your search goes for an insurance company that would have paid your mortgage...

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ins101
Naples, US
Feb 02, 2011 6:48 am EST

I find it hard to believe that you continued to call agent about claim handling. They are not liscensed to settle claims. That is why there are liscensed claims adjusters. The insurance co will not pay your mortgage..however if you took time to read the paperwork I am sure you received and read your policy..you would of known you could of claimed living expenses if your house was in fact inhabitible. Ignorance by consumer cannot be blamed on any insurance co..

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Wpayton5599
Bolingbrook, US
Mar 31, 2010 2:53 pm EDT
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State Farm has no responsibility to pay your mortgage! The additional living expenses coverage would pay for you to live in a home of like quality in a similar area. If you did rent another place, call the adjuster and let him know. They will take care of you. You seem like an idiot.

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1:34 pm EDT
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State Farm omitting details of multi-discount program

My girlfriend and I talked to a woman named Cilia in this office about getting the Multi-car discount with state farm. She said ok and we my share of the policy was 33 dollars a month for the basic coverage. Now, a few days later we got the paper work and noticed my payments were 20 dollars higher than cilia quoted me. I called and asked what was going on and she told me since my girlfriend and I weren't related or married that we didnt qualify for the discount and I would have to pay regular rates for a basic policy. We now were back-billed 64 dollars (the balance of the NON-DISCOUNTED RATE) because of cilias mistake! I talked to the office manager candy and I was VERY IRATE with her about this and felt scammed and lured into a policy just so cilia and john Sullivans office can have another policy signed up through their office. I talked to john sullivan and said he should be paying the back amount of 64 dollars and he refused so I dropped that company for a second time due to poor performance and bad customer relations. Cilia should have asked the right questions and john Sullivan should be training her and future office people the correct way to interview or his office tactics and ethics will continue to be viewed as deceptive.

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Wpayton5599
Bolingbrook, US
Oct 29, 2010 11:32 pm EDT
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You indeed were not given the correct information in the first place. The bad news is, the higher rate is correct. You have to be married to your girlfriend or you have to be an owner of her vehicle in order to get the multi-car discount.

A State Farm Agent does not have the ability to say "my bad" and give you the discount anyway. It is against the law. They have to rate you properly. It is also illegal for the Agent to pay the extra portion of your premium.

I have State Farm Insurance, and I will tell you that they are always rated right near the top when it comes to insurance companies. Sometimes human error creates a bad situation. I don't believe that Cilia did that intentionally.

Sorry that happened to you.

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2:14 pm EDT
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State Farm - wind and hail roof damage

We recently had storms move through our area (Rockford, Roscoe, IL). A family member also had hail damage to his roof (also has State Farm, same agent) and they sent out an independent contractor, meaning this company had no ties to Sate Farm. Three weeks later, he has a new roof. Our damage was much worse as we live in a very windy area and had not only...

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5:25 pm EDT
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State Farm unbelievable

I was hoping someone reading this could please help me or lead me in the right direction. I recently found out I had a Sewer Pipe Break under my house. We had an adjuster come out and investigate. In order for it to be fixed, a plumber would need to break up my recroom floor (the pipe is under the cement slab), bathroom floor and more than likely my laundry room floor (they are not sure where the damage ends without sticking another camera. We found Mold from the water leaking all along my basement wall and I have 2 small children who have all their toys down there. Long story short, the adjuster that I had come out was under the impression that it would be covered. Our home owners policy is under State Farm. All the leg work has been done, we even had a company called Serve Pro come out a put an air cleaner in our basement and tape off the closets where the mold is. The agent from State Farm came out to look at the problem a few days later State Farm sent out their plumber to confirm there was a leak and the pipe needed to be fixed. The plumber confirmed it and the adjuster went back to State Farm to get the go ahead to get the job done. I just got a call today that State Farm denied my claim stating the "wording in the policy had recently changed" and Pipes that are under the slab are not covered. This is unbelievable! We have had StateFarm for 8 years ever since we became home owners, never had a claim until now. What do we pay insurance for if they are not going to pay for damamges. Where else do they expect a Sewer Pipe to be on top of your house? This job is going to cost any where from 8, 000-20, 000 dollars. Not even counting the cost of having my basement walls ripped out, redone and mold free as well as my belongings in the basement, bathroom tile floor replaced, painting redone since the wall was cut to get to the pipe. My adjuster told the Manager at State Farm we would take him to court and he said go ahead we have a good case. I do not have the money for a lawyer let alone the money to fix all the damage. Please help. State Farm is probably screwing so many others and this needs to STOP NOW.

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MOLDY at CAPE 2
MOLDY at CAPE 2
Costa mesa, US
Jan 06, 2010 7:38 pm EST
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Please write back and I will give you a list of groups that are fighting for Mold regulation laws, and against State Farm's criminal Bad Faith... yes, it is that bad... Not sure the status of your case, but it sounds so familiar, I did not even need to read your entire post... We fought them for 7 years over Bad Faith in a Toxic Tort (Mold) case... were offered 6-7 figure settlements... which our own atty turned down and botched... So, check this out:

http://TruthAboutMold.info

The woman who runs this site began fighting them 8 years ago... and there are MANY more of us... so just write and give her a sign that you are not an insurance plant... they have surveillance moles all over... it's insane. We have evidence of it.

Please write me... there is lots of support for you.

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bcorns99
Omaha, US
Nov 23, 2009 7:53 am EST

This is their typical "like a good neighbor" service. I unfortunately, was also insured by State Fraud (I mean State Farm) when my home was robbed while I was home sleeping. They refuse to pay the claim, saying it never happened, however, the police have a suspect, many fingerprints and they have interviewed people who know the man who did it and have confirmed that he was seen driving my car the night of the robbery. Unfortunately, all the police know is that his name is Sean and is apparently homeless. None of the people interviewed would give Seans last name- claiming they did not know it. State Farm then said they would cover nothing that I did not have a receipt for. The items I did have a receipt for (there were several) they will not reimburse either as they told me that they either "pay the entire claim or none of it" with no further explanation. The loss is only about $ 2000 but they have spent at least twice that preparing to deny the claim. I have had coverage for 9 years, no claims and this is how they treat customers. Insurance is generally a rip off. State Farm is the biggest collection of fraudsters around and the state insurance department just allows them to continue screwing people.

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11:27 pm EDT
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State Farm unlike a good neighbor, state farm is never there.

My name is Erik D. Morris, I am originally from Flint, Michigan but, I moved to Richardson, Texas, in June 2009. Once I was in Richardson, I set out to find myself a new State Farm agent, I have been went State Farm in MI for three years. Now when I had to deal with MI State Farm agent Steven D. I had no problem at all in three years, he always went out of his way to make sure I was happy, but since I moved to Texas, I had to find another agent. So I went to the State Farm office belonging to Richard F. Handley, his staff was very nice, and friendly. I felt like this was another great State Farm office, but man I was so wrong. From the start it seemed like this people were complete idiots, they couldn’t even understand how to draw money out of my account; I paid June insurance in full. Now in July they are supposed to automatic withdraw the car insurance out of my account which included renters insurance. I haven’t heard anything from them in all of July. So on July 22, 2009, I was sent a paper from State farm telling me that they couldn’t withdraw the money out of my account because they are so ###ed, and my insurance was getting ready to be canceled. My insurance was supposed to be withdrawn from my account on July 16, 2009. So it took them 6 days to tell me that they couldn’t withdraw their money out of my account. I live in Richardson, TX which in about 20 minutes from Richard F. Handley’s State Farm office, so I am really close to them, from my job it is like 5 minutes away. So instead of calling me (like most companies the want their money would do), they didn’t do anything, Richard F. Handley’s office has my cell phone number (because I don’t have a house phone, so my cell phone is always on, night or day), they have my email address (which I check everyday, like 5 times in a 8 hour shift at work, and I check it again before I go to sleep), they have my emergency contact number (who is my only cousin that I have in Richardson, TX and I talk and see him every other day.). Now despite all of this Richard F. Handley’s and his staff did nothing to contact me, but they did send me a letter 6 days later. So on July 29, 2009 I talk to them and they said they want their money for July, I understand that they deserve their money but, if they would have just called me I would have took my lunch break earlier, went to the bank, and paid them their $127, this whole process doesn’t make any sense. If they couldn’t withdraw their money on July 16, 2009, then on July 17, 2009 they should have called me and I would have paid them. I don’t think it is right that they waited to the end of the month to tell me about this, I don’t think I should have to pay because they dropped the ball. It’s not about the money it is about the principal of the fact that they dropped the ball and I should have to pay for their mistakes. On July 29, 2009, I went to Geico to get insurance and they made it so much easier, they were fast, friendly, and fun. I will never return to State farm as a customer, my dad, mom, step mom, older brother, younger brother, and about 6 other people are leaving State Farm after the way I was treated and are going to Geico, trust me go to Geico, you won’t be sorry.

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Deb Bale
, US
Sep 02, 2016 5:49 pm EDT

I filed a claim against your company due to a accident that totaled my vehicle on July 5th 2016. 1 month later I had to call and see why/what/ where/ who was going resolve this claim. I got some help that night and felt a little bit better on this process. Here we are 2 months out, still not settled and getting the run around again. rental had to be returned last week. SO I was left with no vehicle to drive while this claim still is not resolved. BAD BAD customer service. I called tonight Sept 2 2016 to get answers. A check was to be overnighted last night. Guess what? NO CHECK!I refused to be given excuses again. DONE with excuses. I apologized to the young lady who tried to help me, and did her best to tell me the process yet to be fulfilled on your end. I DONT CARE about what you need to do. You have had 2 months to settle this. I asked to speak to a manager, Waited and was transferred to Courtney, who stated she would do a electronic claims deposit into my account, I wait 30 mins and this transaction had not happened. IF, I waited 2 months to pay my premium you would have cancelled my policy. TG, I DO NOT USE YOU for my insurance. It is your obligation to settle claims in a timely manner, contact the claimant and keep them abreast of the claims process. YOU FAILED EPIC-ALLY. For a accident that was not my fault, I have had many major inconveniences to deal with, that was unnecessary on your part. It only gets better NOT! I want this resolved and I would expect to have compensation for the stress, aggravation in having to deal with what should have been a simple claim to a nightmare on elm street

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Wpayton5599
Bolingbrook, US
Jul 26, 2010 11:01 am EDT
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Hey Just Meow,

Your problem is easily fixable. If you are on a monthy payment plan, even if you cancel your insurance and the agent processes the cancellation, your monthly plan will still pull because your policy and your payment plan are two separate things. You should see a credit on next month's statement, or if that is your only policy with State Farm, you will receive a refund.

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JustMeow
Mesa, US
Jul 24, 2010 4:03 am EDT
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Erik,
I am having a bad experience with State Farm as I speak. My agent, also 'could not' get access to my acct. They never called me, but sent a letter telling me what I owed & that my acct would be suspended as well.
I called her & had to give her my credit card number over the phone.
Then, earlier this month, I called to cancel my insurance way before the 'due date, ' and they still paid themselves for the month. They just took my money anyway!
I will be going down to their office to settle this. And I will go to my bank to change my acct info. ( just in case the want to steal anymore of my money )
JustMe

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Erik Morris
, US
Apr 01, 2010 5:43 pm EDT

Antitroll, You are 100% right, and Wpayton doesn't really bother me at all. Honestly, I am at Starbucks waiting on my on next client. I just think it is really funny how deep he digs to pull something out of nothing. Some how my comments made Payton angry, which I could care less, how or what he feels. Actually everything and anything he can say about me does not bother me at all.

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antiTroll
Newport Beach, US
Apr 01, 2010 5:16 pm EDT
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Erik, relax! Wpayton599 is a message troll. Click on his name and you will see all he does is go around on this site and make comments. Funny, how he is teaching us a lesson on “defaming people” when that is exactly what he does on this site. Saying your not bright, he calls others on this site ###s.

There is nothing, and I mean nothing you can say to these kinds of trolls to shut them up. They must not get much attention in the real world, but on sites like this they let loose. I am sure he will continue to attack, he might even go after what I am writing here.

Fact is, this site is here just for your type of comments.

Troll, move on, go find a new bridge

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Wpayton5599
Bolingbrook, US
Apr 01, 2010 5:08 pm EDT
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No...I do not work for him, and I don't live anywhere near either of you. But I do know a couple of things from the accounts.

1. Regardless of whether the money was properly removed from your account or not, you were still being insured by State Farm during this time. There is no reason for the agent (and in some states it is illegal) to refund you any type of money. You demanding that, is what set me off earlier. You have no right to any type of refund, and you must pay for your insurance.

2. It is apparrant that an auto withdrawal was attempted on the 16th to no avail. Question: Did you provide a voided check from the account. If you did, then the attempt was made correctly and either your bank screwed up or you did.

3. Richard Handley seems like a fair guy. He posted an apology to you after you ripped him and his agency. He also posted that using proper grammar. As an outside observer, and nothing else to go on, I am much more inclined to believe Mr. Handley than you.

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Erik Morris
, US
Apr 01, 2010 4:56 pm EDT

I was not defaming people, I was telling everyone how I was treated. Unless you work for Richard then you do not know anything except what he said. What I stated in my post was and is the truth.

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Wpayton5599
Bolingbrook, US
Apr 01, 2010 4:29 pm EDT
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Good...I just want you to know how it feels when you go around defaming people online.

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Erik Morris
, US
Apr 01, 2010 3:55 pm EDT

WOW, Wpayton599, you seem alittle angry. I am not a deadbeat, do you have any evidence to prove I am a deadbeat? What do you really know about me? You are just making assumptions off of a complaint I posted online. I am too grown for this you can post anything and everything you would like about me.

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Wpayton5599
Bolingbrook, US
Apr 01, 2010 3:31 pm EDT
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Erik, how about you take responsibility for not having sufficient funds in your account to cover payments you agree to, you deadbeat.

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4:10 pm EDT
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State Farm treat customers like trash

I was involved in a car accident in 7/12/2008. One car was hit by an incoming traffic and then swerved into my car so hard on my driver's side that I can't even open my door to get out. My left arm was extremely sore and bruised. I went to an emergency room and then a month after my arm was hurting again and I had to go back for pain reliever. State Farm denied my emergency bill and I was told it was not car accident related. I was so in pain that I can't sleep at night. State Farm is a scam artist. I didn't file a lawsuit because my bill was $600 so I paid for it and let it go by. I highly recommend you folks out there to stay out of this insurance company. I am so sick and disgusted with them. I am very disappointed. No words can described how I was being treated but I strongly believe what goes around comes around, they treat their customers trashed, they will too suffer the consequences. State Farm can go to hell. Not a dime they will get from me ever again. I went with a very caring and professional insurance company since than. They are a little more expensive but it is worth it. I love them.

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Jennifer-N-Marty
Blackshear, US
Feb 28, 2011 11:00 pm EST

I sure hope you didn't go to All State!

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11:23 am EDT
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State Farm incompetent staff

In all the 10+ years that I was insured by State Farm, I have NEVER been treated this way, my recent experience with Cookie O'Days Agent located at 13550 N. Kendall Drive, Miami, FL just puts such a "bad taste" in my mouth. I don't have enough space to write all that has transpired since March 2009; when my car broke down on the highway in the middle of the night and had to be towed to my house, then to my mechanic the next day. Ms. O'Day denied paying the 2 claims, and after I disputed, she said she had to call the Winterhave office to inquire, she later retracted, apologized and paid my 2 towing claims. A couple of weeks ago I received a large increse in my premium of over $30 extra per month, and I questioned my agent Fernando, he claimed that "due to the towing claims" (too many) my premium was increased? AND due to my 2006 car accident, AND my credit report. I was furious, so I called the Corp. Office and spoke to an Underwriter, she explained that it was NOT due to the towing claims, but because of the 2006 accident, so I contacted Raul of Craig Martins' office, he very courteous assisted me and emailed me "Thanking me for the opportunity to continue with State Farm" so he found me another agent to transfer to and one who "assist" me with my insurance, instead I was told by the "new" agent Manny Morin that State Farm has now decided to "Drop Me" because of the towing claims!? I was in shock about what I was hearing, when I questioned several staff members of State Farm, I was given all contradicting information as to reason to the increase of my premium, but was NEVER told I was being “dropped” until Mr. Morin informed me this past Friday (please see attached all the emails I received from Cookie O’Days’ Office Manager offering me various options to keep my car insured with them, also Raul’s and Cookie O’Day herself thanking me for wanting to “continue” with State Farm? I demand an investigation as to WHEN this decision was made, these people NEED TO BE STOPPED! And I have never in all the 30 years I have been driving experienced such an unprofessional treatment by State Farm Representatives! Their training and customer service practices are a Disgrace!

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State Farm - damage to camper

Last year took camper out of storage and it was ok this year found water damage to side wall and floor at the slide out. Called State Farm and they said take it to RV repair place and get estament for damages. When I called adjuster said it was of lack maintenance. Realy!!! I see State Farm is knowen for this type of action.

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State Farm refunds

I recently added my fiance to my insurance, and due to him having unknown suspended license state farm chooses to cancell my policies that I have had with the company for more than 5 years. I paid a two months worth for my fiance's policy and cancelled halfway through the second month on his car, also I cancelled my other two policies on my two cars. This is all due to the company expressing to cancell my policies. Back in October of 2008 I signed an acknowledgement to just have liabilities one on of my vehicle which never got changed. I have called since Jan. of 2009 of this year and here it is July of 2009 and still no reimbursement for the months they was really charging me for full coverage due to never dropping the insurance to liability. Since I have cancelled my fiance's car I have not received the money for the remaining of the month that the insurance was not used. The company told my agent that they did not owe me anything for this policy. Plus they have not reimbursed me for the few days of my two policies I had with them for years when I cancell these policies with them due to the cancellation was eventually going to happen not by my choice. I am so frustrated that this company is not refunding my money I paid out for services that was not use. They did not hesitate to take out their month payment on time. This company has issues and one issue that needs to be resolved is for them to refund me the money for remaining of the days of the auto insurance that I so graciously paid ahead of the time.

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anotherpissedstatefarmcustomer
asheboro, US
Aug 08, 2013 3:24 pm EDT

I'm in the same boat. Was told I'd get a prorated refund...waited 4 wks & am now being told I will not receive a refund... what? I paid in advance for the month, cancelled mid month, was told I'd be refunded the days I was not covered...now I'm told it was a misunderstanding b/c they covered me for the entire month...whatever! They just don't want to come off the money...what a greedy company!

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State Farm denied claim on hot tub

We had a storm during the winter that caused the motherboard on our hot tub to go. As a result, the pipes froze and cracked. We had a technician tell us that it was 'not repairable' and to submit it to our insurance for claim. State Farm sent a field tech (no experience necessary) to take pictures of the motherboard. Because the pictures of the motherboard did not show any burn marks, they denied our claim!

Let me see, storm happened, power went out, motherboard on hot tub went, pipes froze. Totally under our control, right? Hmmmm... This was the first claim we ever persued in over 20 years with State Farm Insurance (believe me, we have written a lot of checks to State Farm) and this is the treatment we get.

Good Bye State Farm!

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mcw1028
, US
Jun 17, 2013 3:32 pm EDT

I was just denied by Allstate for the same thing. Our problem was a week long power outage of which we were not aware of to our northern Michigan vacation home due to a storm. A month after filing my claim with them, they denied it saying they do not cover pools or spas from freezing, no matter what the cause was. I was told that I should drain it and winterize it for the winter like a boat!
I have been a customer for 20 years with no claim history. My annual renewals only come with a declaration and abbreviated language, not the full 30 page policy !

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Indinmom
Tulsa, US
Jul 06, 2011 3:34 am EDT

the policy covers the named perils only. Hot tubs are considered personal property, as such they must suffer damage as a result of a covered peril. Simple break down, malfunction would of course not be covered. That would be like asking state farm to pay for your malfunctioning toaster or lawn mower? The resuling frozen pipe was not due to a covered loss and logically not covered. I truly wish that people who want someone to blame would take a few seconds read the policy that comes to your home every renewal period, ask questions if you do not understand. And take some intreats in protecting and maintaining your belongings.

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State Farm camper damage

Last year my neighbor took camper out of storage with everything normal. This year took camper out of storage and had water damage. called state farm & they said it was (lack of maintenence) so they won't cover any of it, but they now know about the damage so they won't have to pay as much if something else happens. What a racket, take your money every month and not cover obvious damage! Don't buy state farm insurance! Both her & I had state farm but are in process of switching. Found a hole poked in rubber roof that looks like a small branch landed & tore quarter size hole in.Anybody blind could see damage but adjuster said he didn't know if he could cover. Best advertising GEICO could get! Or PROGRESSIVE. Both of us have HAD state farm for 20 years or more. Thats gonna change!

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RachelDHood
Bowie, US
Jul 20, 2010 11:05 am EDT
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I had the same problem except my camper is declared inhabitable last October my awning flipperd over on the roof called filed the claim and did not get to take my camper for estimate til May 2010 now it is july and the only they will give me is $2000 when my camper is worth $15000 because the water damage what do we pay full coverage for

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State Farm accident

What has happened to State Farm? They have gone from being a reputable company to one with no integrity and disgraceful business ethics using any reason, however unrealistic, to deny claims. I was involved in an accident in which their insured client hit my vehicle while I was stopped at a red light in the left turn lane waiting for the light to change. He lost control of his vehicle on the cross street and hit the front of my car. They are saying this was caused by a third vehicle that had no physical impact with either the vehicle that hit me or my vehicle. Therefore, they are denying any liability for the repair of my automobile when the damage was clearly caused by their insured client as verified by the police report.

This is the second time State Farm has denied a legitimate claim on my behalf. The first involved a property damage which was resolved in civil court with them being forced to pay for the damage to my condo as again it was clearly caused by the malfunction of a dishwasher in their client's unit.
If requested, I will be glad to send additional information in verification of the above.

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eDWARD sAMPSON
Wellington, US
Dec 23, 2009 9:47 am EST

The state farm adjusters refuse to award compensation for motorcycle accident where our motorcycle was totaled and I need surgery in the future The motorcycle was totaled (2017 Harley) and severe injuries including a damaged knee that was ordered by doctor and MRI
unreasonable settlement offer for pain and suffering I will have the rest of my life! my attorney and state farm are scamming me and mad I sent a complaint letter and threatening not to increase my pain and suffering and to pay for needed KNEE surgery and my discretion in the future. I already have estimate for surgery bot Stata Farm refuses ti give me the money for a furure surgery.. wE (mY WIFE AND i ARE INJURED AND UNABLE TO WORK! i AM A 100% DISABLED VIETNAM VETERAN WITH OVER 40 PIECES OF SHRAPNEL AND BULLET FRAGMENTS IN MY TORSO. i RECENTLY RETIRED AND PLANNED TO RIDE MY MOTORCYCLE FOR THE REMAINING YEARS...NOT POSSIBLE THANKS

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Wpayton5599
Bolingbrook, US
Apr 01, 2010 1:46 pm EDT
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On your second issue, I am glad that you were eventually paid, but normally someone isn't negligent (which is what it takes to have a liability claim) just because of a dishwasher malfunction. You should have a condo insurance policy that protects your property.

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Wpayton5599
Bolingbrook, US
Apr 01, 2010 1:43 pm EDT
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If a third vehicle hits a second vehicle, and the second vehicle hits yours, the third vehicle is responsible for the chain reaction. Sorry, but you don't have a leg to stand on.

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Billl
, US
Feb 19, 2010 9:18 pm EST

Wife was in an accident where her legs we're amost cut completely off. here in Michigan "Full Insurance Coverage" entitles her to whatever she needs for the rest of her life as long as it's medically necessiary. State farm refuses to pay 50% of the 1.5 million dollars in surgerys she's had. Been a legal battle for two years now going on the third just trying to get what she is owed after paying 17 years of insurance to the very company that denys her the benefits she paid in to.

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State Farm wouldn't replace air condition

been with state farm all together since 1979 car/home insurance may 05 2009 my a/c unit was hit by lightning had mr .wilson of wilson's refrigeration & air condition checked unit he quote a repair price to state farm told he could repair no guranatee because it was hit by lightning and in his opinion it need to be replaced after that claim was transfer from georgia to south carolina the amount of the repair send to me minus $500 dollar deductible without asking me could i pay the deductible the reason mr wilson wouldn't guranatee it was hit by lightning if he repair unit may not work my agency was no help he said state farm do what is cheapest i can understand that if unit was not hit by lightning and some other mishap cause the damage but lighning

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Wpayton5599
Bolingbrook, US
Mar 31, 2010 4:26 pm EDT
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First of all, please use some punctuation. Your writing skills are an abomination, and it makes your complaint very difficult to read. State Farm Insurance has a select service program that is for your use. You can take the vehicle to any SF select service shop. The work will be done and State Farm will guarantee the work for the life of your vehicle. Find out more about this program at statefarm.com.

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State Farm dropped from coverage

I was dropped from coverage by Al Cheney, Agent for Allstate Insurance.
I had water damage in the basement, filed a claim and was paid. 18 months later was dropped. Al Cheney was not an advocate for me. He was rarely in the office and did not take ownership for the process brought forward by State Farm. I would not do business with Al Cheney, State Farm or recommend him to anyone. There are a number of other customer oriented agents in the Rochester area that will be your advocate and provide you and your family with insurance coverage you need. I am not an agent. I'm not in the insurance business. Just a citizen in the community who believes there are better insurance service providers out there.

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Ruby Askew
Yonkers, US
Jan 26, 2010 6:32 pm EST

i am not an agent of allstate i do not kow the agent, but what i do not understand is where do you get off thinking that your agent is supposed to advocate for you. He represents the company not you. If you want someone that represents you, you should look for an independent agent not a captive agent that represents one company. if he pushes too hard there could be ramnifications for him.

Also insurance is a private business not a social service, , if an insurance company no longer wants to do business with you why would you want to continue with them?

I am an independent agent who is licensed in michican and I totally understand the hard property market that exists there.

In the future this client should purchase insurance and kow that all insurance companies are in business to make money that is it. Allstate owes it to their shareholder to make sure they rid the company of bad risk. They alos owe it to their clients otherwise teir esisting clients wolud have to pay higher premiums to offset the claims.

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State Farm illigal increasing in monthly payment

myname is: Helen David Yousif
my e-mail: [protected]@hotmail.com

I am and my brother (we live in same address) are policy holders of this car insurance company (2 cars and home), I am working, my brother got laid off because of the current situation the company closed.
I have complaint about this car Insurance because they increased our payment by $10.00 for eache without any previous notice or any evidances, when I called askiny why this happened, they said the rate increased for every one because of the accident rates in the area.

this always been happened with almost all car Insurances, is this right?
I think this is robbery, if these companies can't handle their problems, then I think they better close their business instead of stealing all people. when they sign any policy with any customer they promise to give compansation for any accident or they mean to steal others and to compansate whoever did a an accident.
I will not accept this as a Canadian Citizen

I want to ask:
1. am I responsible for others who making accedent? why should they increase my rate to give to other, in this recession circumstances we meight lose our job at any minute, especially now we have one incom the government should support citizen against these compoanies.

2. are these car insurance companies authorized to play with their customer's payment as they want whenever thay want?

3. has the goverment any controll on these copanies ?

4. why should they increase my payment without any notice or any reason, I didn't made any change, I didn't do any accident?

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State Farm misinformed, misdirected

I am a long-standing State Farm customer. In 2006 I wanted to secure a sizable life insurance policy so I contacted my Xenia, OH State Farm agent, David Spriggs. I was informed by David that while State Farm couldn't directly write a policy that satisfied my needs, he could work through a State Farm partner company, Phoenix Life to secure the policy.

In 2009 I decided to cancel the policy. I informed David and was assured that my phone call would serve as formal notice and that the Effective Date would be the date of the call. David was to mail me the cancellation forms.

After weeks of waiting for the forms I noticed I was still being debited for the policy premium. David assured me that the Effective Date was still the date of the call and that the forms "must have gotten lost in the mail". I finally got the forms and returned them in due course to David.

I continued to be debited for the policy premium. I was informed by David that I would be rebated any over-payments and, again, the Effective Date would be the date of the original call. I was debited once again (three consecutive months) and was informed by David that a rebate check was forthcoming.

When the check finally arrived it was for a fraction of what I was expecting. When I complained to David he informed me that the Effective Date was the date that Phoenix received notification from him and that there was nothing that he could do about it. I complained to David's State Farm Agency Field Executive, John Prusakowski, who distanced State Farm from responsibility because the policy was carried by a 3rd party who has different policies than State Farm.

Summary:

I went to my State Farm agent, David Spriggs and ask him to write a sizable policy. He did so.

Months later, I requested cancellation by phone and was assured by David that the policy would be canceled per that phone call.

When it was obvious months later that the policy was still not canceled, I was assured by David that it was in process and that my money would be returned to me. Only a fraction of the money was returned.

Neither David nor State Farm has accepted any responsibility for my loss, a sum between $600-$700.

I have filed a complaint with the Ohio State Department Of Insurance.

I have sought legal counsel.

I am strongly advising friends, colleagues and family members NOT to put their business trust in David Spriggs nor in State Farm.

I am HIGHLY disappointed that State Farm will not take responsibility for correcting a problem that was caused by the misdirection provided by their agent David Spriggs.

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Completely Dissatisfied
Xenia, US
May 12, 2009 11:55 am EDT

Terrible experience. Mishandling my account cost me hundreds. Slow to respond to open issues. No timely follow-ups. Glad to be rid of him but poorer for the experience. NOT recommended!

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Pete Arbitross
Ft Wayne, US
Nov 25, 2010 8:27 pm EST

This is typical of State Farm, by the way Phoenix is rarely competitive either, and State Farm is through the roof when it comes to life insurance.

I recently ran into a similar scuff with State Farm and a uber wealthy investment friend of mine gave me this advice.

For car insurance go with Geico or Progressive, they are some of the best companies as far who does best by their customers.

For Life Insurance go to YourLifeSolution.com, the quotes are instant and the website is run by one agent who guarantees your information wont be sold to others. So far I haven't received a singe piece of SPAM so I'm going to agree with this.

I now have Geico insurance and a great Prudential policy through YourLifeSolution.com / Eric Smith (the agent)

PS still waiting for my refund for pro-rated premium on my State Farm policy here in Indiana! I wont mention the agents name because I dont think it is his fault

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State Farm lost over $38000 out of my 401k

In July 2008 my wife and I decided to roll over our 401k plans to a self directed IRA. They use a company called Asensus to administer their 401K.

Asensus did not know what forms we needed to fillout. We did everything they asked in a very timely fashion.

After several months of going back and forth they finally accepted the initial paperwork we submitted the first time back in July.

On a 3 way call (that was recorded) Asensus, my wife and our State Farm agent, they stated everything is fine and a check will be cut and sent tomorrow. Great.

A few weeks went by and we contacted the Self Directed IRA. They said they never received any funds. From the date of the phone call to the date we found out they never sent the funds, the stock market dropped 3000 points. As a result of this we lost approx $38000.00, we are not sure exactly how much we lost, State Farm will not give us the reports they promised and we have requested many times.

After months of arguing with State Farm, they will not give us our money. They said "Assensus rep made a mistake"

We have current reports that show assensus terminated our plan and they took 30 days to mail the check. While our plan was terminated, our 401K was subject to market conditions, we lost $38000.00. Does this make any sense?

Has anything like this ever happened to anyone else?

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State Farm insurance hail damage

I purchase Insurance with these ###s in November on our new house, yesterday we had a bad hail storm, I called them this morn to send someone out to check the roof, Casey told me that I would have to pay the first $2800 on the repairs, 2% of the loan, I asked her why she did'nt tell me that WHEN I bought the policy, she said if you don't insure your cars with them too, they charge you 2%, or 1% if you insure your cars, I have never heard of this, , I thought we had a right to buy Insurance where we pleased, this sounds like a penalty/blackmail has anyone else experienced this? This ###s are history in the making with me! If you have STATE FARM you might want to check this out!

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Update by cgs
Apr 26, 2009 10:47 am EDT

NO, what I expected was NOT to be blackmailed, because Casey Knew I had two houses, and 4 cars she wanted all of the business, she did'nt bother to tell me anything until after the fact, now the bids I am getting for a roof are closer to $8200, and all I can collect from State Farm is $4300, The agent had a responsibility to explain this to me before she took MY money, she told me because she did'nt insure the cars with her as well she wrote it up to be a 2% deductible, This was the agents fault, If she had told me this from the git go, this would not have happened, How many people out there actually read the whole contract? As I recall I never even saw the contract as it was delivered to the closing table when we bought the house, and having known Glen & Casey for over twenty years as a prior customer one would have thought they could be trusted, to do the right thing. This was pure chicken ###. The bottom line is DO NOT trust anybody when it comes to your property or your money!

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thetruth1709
Indianapolis, US
Feb 11, 2011 1:17 am EST

Try reading your policy next time.
"you may want to check this out" -what? the deductible you agreed to?

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DrivingAway
, US
May 12, 2009 10:08 am EDT

Even if you didn't read the detailed 6-7 page contract, there is a 1/2 page summary that clearly lists your coverage and deductible that literally takes 30 seconds to read and can be comprehended by a 15 year old. If you didn't have the sense or time to at least read that, then you have no one to blame but yourself.

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LGuptill
Lakeville, US
May 06, 2009 12:30 pm EDT

As a staff person in an agents office, I think possibly there was confusion about the policy. I agree with the prior comment. You have a 2% deductible, which is solely based on amount of Dwelling Coverage you agreed to on your home. Nothing to do with the loan. I have yet to ask anyone what the loan on their home is, unless I'm quoting them Disability or Life insurance to cover the mortgage. State Farm as a rule of thumb requests policyholders to meet and discuss coverages with clients...not all clients or agents are receptive to this. In your case, it's an opportunity to review coverages, and hypathetical situations. A good agent, or staff person would make you aware of your policy limits and liabilities. That doesn't mean you will remember them 5 years later. I'm sorry for your loss! I do advise insureds take a higher deductible, but that they have that money set aside for catastrophic situations. Better for you to keep your money than to give to us. Not all agents make decisions on your behalf. You may want to request an insurance review with your agent ASAP! This was human error with regard to your knowledge...not State Farm as a company! Again, I'm sorry for your loss, the worst part of my day is telling someone their loss isn't covered, or they have to come out of pocket more than is affordable. Laurie in MN

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The Rat Pack
Saint Augustine, US
Apr 25, 2009 6:53 pm EDT

It is called a percentage deductible and it has nothing to do with your loan but rather the amount you insured your property for. I recommend you get a copy of your policy and discuss the matter with whomever your agent is. If you feel you were not properly informed in November when you purchased the policy which is a contractual obligation between you and your agent (BTW as the consumer you have an obligation to read the contract and ask questions) you can always contact another agent in your area. Did you actually speak with the agent or somebody in the staff that may not fully understand the terms and conditions? Again your deductible is something you agreed to pay when you took out the policy, and if you did not understand the terms of the contract then it was your responsiblity to ask questions; regardless it appears you have what is known as a percentage deductible and again has zero to do with your loan; however is based on a percentage of what your house is insured with. Oh and if you don't like it you can always change it but I'm sure you expected you'd never sustain a loss and a % deductible is much cheaper than say a $1000 deductible.

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State Farm taxes 1099 misc

HELP MY HUSBAND RETIRED FROM STATE FARM 6 YEARS AGO.
FOR THE FIRST TIME THIS YEAR HE RECEIVED A 1099 MISC. IT WILL COST US $1200 IN TAXES. THEIR EXPLANATION IS AFTER 5 YEARS
IT IS CONSIDERED OTHER INCOME. IT IS STILL RETIREMENT OR PENSION AND WE SHOULDN'T BE TAXED AGAIN. IN THE STATE OF
MICHIGAN IF WE RECEIVE A 1099R WE WOULD NOT BE TAXED.

ANY RETIRED AGENTS WITH ANY SOLUTIONS?

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Wpayton5599
Bolingbrook, US
Apr 01, 2010 1:32 pm EDT
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I will give them a free answer...You have to determine if the pension was saved before or after taxes. If it was before taxes, I am sorry, but you are going to have to pay the taxes now. Since your husband is a former State Farm Agent and probably licensed to sell securites products during that time, he should understand that. Hire a tax professional!

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stillme
, US
Jan 24, 2010 11:12 am EST

it costs money for a tax consultant! They are trying to get a free answer!

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The Rat Pack
Saint Augustine, US
Apr 25, 2009 7:06 pm EDT

Sounds like you should have contacted a tax accountant vs posting on a complaint board.

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State Farm rude treatment

Clem Santine, I would just like to in form you on the rudeness that I received when I came in your office personal. The lady at the front office. She was very rude and seem to not be able to help at all then lied to me about my changing my payment. I received a letter from your office in the mail that stating that my payment would be lowered and thats not what happened when I receive payment in my bank statement it was for the same amount that was my previous amount. Well I had to call the 1-800- number and they told me that your office had sent the letter and it should have been documented. I just ask you this one question how am valued as a customer when I receive such RUDENESS. Thank you for your time UNNAMED so-called valued customer

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State Farm Customer Reviews Overview

State Farm is a large provider of insurance and financial services in the United States. Their offerings include auto, home, property, and life insurance, as well as banking products and mutual funds. They also provide services for retirement planning and annuities. State Farm aims to serve as a one-stop-shop for customers' insurance and financial service needs, with options for personalizing coverage and investment strategies. Customers can manage their policies and accounts through the company's website and network of agents.

State Farm In-depth Review

Overview: State Farm is a well-established insurance company that offers a wide range of insurance products and services. With a rich history and background, State Farm has been serving customers for many years.

Insurance Products: State Farm provides comprehensive insurance coverage for various needs, including auto, home, life, and health insurance. Their coverage options are extensive, with clear limits and exclusions. Pricing is competitive, and the company offers affordable options for different budgets. The claims process is efficient, and customer support is readily available to assist policyholders.

Financial Strength and Stability: State Farm has a strong financial standing, ensuring that they can meet policyholder obligations. Independent rating agencies have consistently given them high ratings, reflecting their stability and reliability. Over time, the company has demonstrated consistent financial performance.

Customer Satisfaction: State Farm has received positive customer satisfaction ratings and reviews. Customer feedback is carefully analyzed, and complaints are addressed promptly and effectively. Their response time and effectiveness in resolving customer issues are commendable, and they consistently meet or exceed industry benchmarks.

Technology and Digital Experience: State Farm's website and mobile app offer a user-friendly interface and easy navigation. Customers can conveniently manage their policies online and file claims digitally. The company provides a range of digital tools and resources to enhance the customer experience.

Agent Network: State Farm's agent network is highly accessible and responsive. Agents possess extensive knowledge and expertise in insurance products, assisting customers with policy selection and customization. Their personalized approach sets them apart.

Discounts and Rewards: State Farm offers various discounts and rewards programs to help customers save on their insurance premiums. Eligibility criteria are clearly defined, and potential savings can be significant. Their offerings are competitive compared to other insurance providers.

Community Involvement: State Farm is actively involved in corporate social responsibility initiatives, supporting local communities and charitable organizations. They prioritize environmental sustainability efforts, demonstrating their commitment to making a positive impact.

Online Reviews and Reputation: Online reviews and ratings from customers and industry experts reflect State Farm's strong reputation in the insurance industry. Their online presence is commendable, and they are well-regarded compared to their competitors.

Additional Services: In addition to insurance, State Farm offers banking and financial products. These services are of high quality and value, providing customers with integrated solutions and convenience.

Conclusion: State Farm's key strengths lie in their comprehensive insurance products, financial stability, excellent customer satisfaction, user-friendly technology, and knowledgeable agent network. They have a strong reputation and are highly recommended for their reliable services. Overall, State Farm receives a high rating based on their exceptional performance in various aspects of their business.

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At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with State Farm?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with State Farm Customer Service. Initial State Farm complaints should be directed to their team directly. You can find contact details for State Farm above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about State Farm. Discuss the issues you have had with State Farm and work with their customer service team to find a resolution.