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1.9 481 Reviews

State Farm Complaints Summary

110 Resolved
365 Unresolved
Our verdict: When using services from State Farm with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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M
8:10 pm EDT

State Farm auto insurance

I was with State Farm for one year. This Auto insurance Statefarm are very irresponsible and they are Money Hungry they will trick you into signing up with their Auto insurance saying is Cheap and then they will start raising your Premium little by Little in big Amounts.They are a high risk Auto insurance if other customers have accidents State Farm will increase your premium like is your fault.I needed road service twice from State Farm they never showed up.The last thing they did to me is not refund my money back from 10 days Premium of insurance I did not use when I cancelled with them don't be fooled by State Farm they will rob you. Everything will seem nice at first when you start with them.

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10:25 am EDT

State Farm car rental unauthorized charges

I had to rent a car due to a deer hitting mine. So State Farm set the rental up for me. I arrived at the Peachtree city location on willow way in Georgia. The manager Ty took my debit and info and rented me the car. Ok time to turn it in. Went in and gave Ty the keys she said oh you detailed the car, bless you. A lady was there and rented the car with in 20 min. So State farm needed to update the system so Ty says I will run your card in the morning. Every thing seemed to work out. Ty calls and tells me my total then says oh there will be a detailing fee for a odor in the car. Well I said how much she said $300. I said oh no mam. Well she charged my debit card and new I could DO NOTHING. SO NEVER USE YOUR DEBIT YOU CAN ONLY DISPUTE CREDIT CARD CHARGES DEBIT IS LIKE CASH AND SHE NEW IT. well my point is I should have put the $300 into my husbands car and drive it smh. There is no telling how many STATE FARM CUSTOMERS THEY DO THUS TO.

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3:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

State Farm sending me quotes based on numerous conversations, then trying to run my cc for more than my quotes.

I contacted State Farm Ins. Ryan Paulson Agency in Clackamas, OR. I spent several days going over my insurance info. including wanting a policy for a new home I am building, and coverage for 4 auto's that we own. I asked for full coverage at the same rate of coverage that I already have with another company (Safeco), but since my current company left me sitting on the side of the road for over 4 hours, and I purchased an additional New auto, I was considering switching companies. I contacted State Farm and we went thoroughly over all auto info. including my husband's info and the policy #'s etc. we currently have with Safeco. I compared info. from two other companies I researched, one of which did not offer the coverage for my "home under construction". The agent I had been dealing with(Spencer, at State Farm), who had sent me over the final quotes with the coverage's we discussed over several days, then asked for my payment info. I asked him to go over the charges again one final time, and he said they were exactly as my quotes that he sent over via email stated. I gave him my cc for the entire amount of auto and homeowners coverage's (of which I chose higher coverage's than the minimums). After a few minute's he called me back to tell me that he needed to run the card for $58.00 more than my quoted paperwork. I asked him why, and he said it was his mistake and that the difference COULD be due to him quoting me with an umbrella policy discount, that we had supposedly talked about over the phone and he said he was looking at when he quoted me! I told him that our earlier conversation did not include any discounts or premium quotes, as I said I was not interested in an umbrella quote or insurance at that time. I asked him to send me information showing what the additional $58 was really for, as my quotes showed no mention of what he was saying. He then said he could not send me anything as that could be considered fraud! I told him I would not authorize him to add the additional amt to my card without seeing what it was for. I asked him to have his boss (Ryan Paulson / Owner) contact me as this was very disturbing. Mr. Paulson did call me saying that he had not yet "looked into it" yet but said it could be. I fully explained what Spencer had told me, he said for me to follow-up with Derek in his office from then on. I called Derek Foster, also in his office with 19 years experience, and requested copies of quotes for Ins. and Derek then said my Homeowners policy was now $55.00 higher than my quote! I was very upset now and again asked him to send over the quotes reflecting what he was telling me, he then asked about a 2012 claim that was showing up on the acct. and I acknowledged that I had a small claim for a gate/guardrail 5 yrs. ago. Then Derek said it MAY be that the rate on homeowners had gone up due to that claim. I explained that Spencer had told me that the Auto Ins quote was up $58.00 and now he is saying my HOMEOWNERS quote/rate is now increased $55.00. I again asked him to SEND OVER THE QUOTES IN WRITING, and to ask Mr. Paulson to call us, since I did not hear from Mr. Paulson as he stated he would contact me early this a.m. (it's now 1:15 p.m.), and still no call from Mr. Paulson and no copies of quotes have been sent over showing the higher amounts they are wanting to charge on my credit card ! I have been shuffled around now by 3 different people in this agency, and I have spent several days doing my due diligence on choosing the coverage I feel I need... only now I sit and get nothing. I want this agency exposed for playing the shell game, and trying to charge higher than quoted rates on cc. I did not choose the insurance for the cheapest rate, I spent a lot of time and chose better coverage's, to meet my needs. IS THIS WHAT STATE FARM DOES, TO ACQUIRE HIGHER RATES? IS THIS NOT FRAUD? I have my documents that were sent to me by this agency reflecting valid rates. I have not had any accidents, I gave all info. requested, including my spouses info. and was told both of us were rated for coverage's on my quotes. Then AFTER the facts, they want to run higher amounts on cc and allude that it MAY be due to a previous very small ($1500.00) claim from 5 yrs. ago. SHAME ON STATE FARM. State Farm Ryan Paulson Agency IS NOT a reputable business. WATCH OUT!

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6:22 pm EDT

State Farm refusal to discontinue auto insurance in writing

State Farm refuses to stop sending me monthly statements even though I sent the state farm office at 3475 Dallas Hwy SW, Ste 520, Marietta, Ga 30064 under Shannon Perren a witten cancellation notice and the office sent me back verification that they received the cancellation notice on December 25, 2016. They have called me on my phone during my work hours and text me several times and I told them that I was going with another cheaper policy with another company. Today is March 26, 2017 and they say that I owe them either $376.25 or $427.58. I am very concerned that they will come after me for this balance or place it on my credit report.

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1:13 pm EDT

State Farm auto insurance policy

Holly Goodman State Farm Insurance Agent [protected] is HORRIBLE. Scam Artist. We did business for a year with her. No problems at all. We file a complaint and ask State Farm to transfer our policies to another office, and she blocks that and messes up our Policies.

She and her staff were HORRIBLE. Do NOT use her for any auto insurance or any type of business. Holly Goodman is absolutely crazy if she thinks people won't share their experience. It's not a crime to post reviews Holly.

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12:40 am EST

State Farm unprofessional, disrespectful, and unethical claim representatives

My name is aubrey robinson, and I currently have an open total loss claim with state farm, with a claim # 3706193n2. Date of loss is 1/13/17.

I have been attempting to get this matter resolved for the last month and half, but the run around I am always subjected to is making it impossible.

First I was told that because my car was not in my name they would not be able to issue any kind of payment, unless I transferred the vehicle over to my name, which I did on 2/17/17. I was told to email in photographes of the transaction paperwork given to me by the department of motor vehicles stating this transaction was completed, which I did, and we were able to proceed with the claim.
I was given a dollar amount quoting what state farm believed to be the 'actual cash market value ' of my car before the loss, and in that same phone call, decided to accept that number, and was wanting to just proceed with the claim, and get everything done with.
However, the representative I was speaking with at this time, proceeded to tell me that "actually, they would not be able to issue payment until they recieved a copy of the actual title paperwork, stating I was in fact the correct registered owner of the car now. I quickly explained that I had already submitted the paperwork verifying the transaction, and been told that was what I would need to do to proceed. I was obligated to transfer the ownership over to my name, which I did, but now they were changing the requirements on me and saying that they would need the actual title, which I did not have because the dmv takes weeks to provide these documents, and that is outside the realm of my personal obligation.
The representative began getting rude, so I requested to speak with her supervisor, she placed me on a brief hold, and returned to the line apologizing for her mistake, saying that I was correct, and they would be able to issue the payment with no further issue at that point.

In the following days, I recieved a summery in the us postal service, of how state farm determined the 'actual cash market value' of my vehicle, since it was considered a total loss, and hence forth discovered that the comparable vehicles were not even the same model as my car, and therefor I did not feel that the determined 'actual cash market value' amount they were reporting was correct. I called the department handling my claim, and requested a stop payment on the electronic funds transfer, and explained my standpoint, and requested that a new evaluation be done, and this time with the correct comparable vehicles. At this time I also gathered up all my receipts from past work I have done to this vehicle over the time I have owned it, ranging from things like performance suspension and a lowering kit being installed, to a rebuilt transmission, all the way to a new clutch, new egr valve, and heater air ratio sensor. Which totaled well over $3, 500.
Once I submitted all that stuff through email, I just waited to be contacted back by a representative, which never happened.
Finally yesterday 3.1.17, I called in inquiring about the situation.
The representative was extremely rude, had no clue what they were even talking about, kept reporting previous status updates with my claim, and it took me having to explain the entire situation in full length to this person to even get anywhere, and then I found out that none of my receipts or anything I had submitted had even been added to my file yet, nothing had been done at all. So, again I had to wait untill today 3.2.17 to call back and inquire of the standings.
I began making these phone calls at about 2:30 pm this afternoon. The first time I called, I reached someone named travis - who was very polite, nd helpful, and did inform me of the updated estimate of actual cash market value had come in. After doing further reading however, and speaking with me, he discovered that my receipts for all the work had not been added in though, and he would have to get that updated to be able to give me a correct evaluation.
He offered to call me back. I was then, and am currently at work myself, and when he called back I missed his phone call, soon as I had a free moment to return the call I did.
I reached a rep by the name of denis thid time, and I knew immediately by this person's voice that I have spoken to him previously and had issues. I was not comfortable speaking with him again. I told him this, and requested to be transferred to a different representative. He was very very rude, unprofessional, and un business like, and instead of handing me over to a different rep as I had requested, he actually forwarded me to a washington operator of some sort, that had absolutely no correlation with state farm whatsoever.
I had to hang up, and call back. This time I reached another gentleman by the name of mark. I was very upset at this point, and asked how I would go about filing a complaint? Mark proceeded to tell me that there were no notes what so ever to back up my "fictitious claim" (His words) against the previous rep dennis, and he" wasn't sure what exactly it was that he could even help me with" - at this point I began getting even more upset. I felt like, the moment he knew that I was losing patience, he began to patronize me, and talk down to me. I had, had enough and asked to again be put on the phone with a supervisor. He denied my request, refused to transfer my call, and acted like he couldn't even get my claim open to look into the things I was wanting to know. I was so exasperated and fed up after all this, and I asked him, "will you just please help me?" I said, "nevermind anything else right now, can you please just look into my claim and help me get that figured out!? " he said, "well thats what I have been trying to do all along, what is it that I can help you with?" like, he couldn't comprehend anything I was saying, or like I wasn't speaking english or something! I was just dumbfounded at this point, and told him all I am trying to figure out is the status of my claim - thats it! He replied by saying, "well it looks like we're still waiting for you to get the vehicle in your name"...

That was the straw that broke the camel's back for me. I told him that no actually, we were way past that, and if he was not competent enough to get current with my file, to please transfer me to someone that was.
He rudely cut me off in mid sentence, and spoke to me as if he were my authority figure, then threatened me, saying that clearly I was too worked up, and could not continue with the conversation, so he was going to terminate the phone call and I would have to call back tomorrow after I have cooled down, and disconnected.

I have never been treated so poorly by a professional team in my whole life! The fact that every time I call inquiring of my status, and nobody ever seems to know what is going on with anything, is extremely irritating in itself, but combine that with the blatant lack of respect and just common decency, and not just by 1 or 2 people with in this department, but multiples. It disgusting and appalling to me.
After I was hung up on for the second time today, I searched the internet for a number to call and file a complaint. Called the 1.800 statefarm number, ended up on the line with another woman representative from a different department. I told her my reason for calling, and asked that she assist me in my direction to file this complaint.
She took my claim number, opened my file, and proceeded to tell me that my claim is handled by the express total loss department, and she could transfer me if I wanted. I had to tell her that I already knew what department my claim was with, that was the department I wanted to file the complaint about!
She said she would assist me in rectifying the situation, yet she placed me on hold and left me there for well over 30 mins, finally I just ended up hanging up the phone! So I got absolutely no help once again!

I called the claims department back again, for a third time, hoping to reach a rep that I would actually be able to talk to this time, and that would be helpful and nice. Unfortunately, this is not what happened.
My call was answered by a different gentleman this time, by the name of alan I believe. It took him forever to even open up my claim, and then when he did, and I told him what I was wanting to know, he gave me a completely wrong quote, and I even informed him of this, at which point he proceeded to argue with me, and tell me how wrong I was, and that he would know because he used to race cars and build them, so even though I submitted receipts for $3, 500 worth of work I have done on my car, it wouldn't raise the cash market value at all, infact it would probably do the opposite. I kept telling him over and over that I knew the number he was quoting me was not right, and maybe he needed to refresh his computer screen possibly? It's like he just wouldn't hear a word I was saying! I was near tears at this point from frustration, and as a last ditch effort pleaded with him to please transfer me to someone else, anyone else that would be able to help me before the day ended, or a supervisor. He told me that he was the supervisor, there was no one else above him there, but he did finally transfer me over to a different location, and my call was answered by a debrah hadly in the washington department.

I had to run through the entire scenario yet again for her, and then tell her what exactly it was that I was wanting. I was so upset and frustrated by this point, and all I wanted to do was resolve the claim and move on.
She was helpful as far as that goes. She did find the correct estimate of new actual cash market value. We then began the finalizing stages. She stopped and said that the last thing she would need to do before issuing the payment though, was receive a copy of the new title. So - after everything else I had gone through today, I was back, yet again, at this point with a new representative!
I explained the situation, and that I had already been through this, and it had already been stated by a supervisor there, when issuing the previous payment that I had stopped, that her statement was incorrect, and that what I have already done as far as transferring the vehicle over to my name, and providing that documentation, I was told, met the qualifications and requirements per oregon state law for insurance payouts on claims. I had already been told that no, I did not have to wait for the dmv to send me the new title, that the paperwork they had given me as a temporary title was sufficient, and that is why the previous payment had been issued. I even gave her the exact date that this phone conversation would have taken place, to make it easier to go back through all the notes and logs and see what I was referring to.

She then started getting rude, and not helpfull at all any more. She kept telling me that she couldn't see any notes like that what so ever in the computer, and treated me as if I was lying. I told her to put her manager or supervisor on the phone immediately!

I sat on hold for another hour and 45 mins waiting for a manager or someone from the leadership team to pick up my call.

Finally a tm by the name of sue hadley with an alias of ghlx got on the line, and told me that she had reviewed my file, and that the person that gave the authorization to issue the previous payment, did not actually have that authorization to do so, and that should not have been done, and that until they recieved the actual title, they would not finish processing my claim.

The overall lack of professionalism, and complete just disrespect that I have recieved today from all these state farm agents, is so uncalled for, and nobody that works with in any kind of professional setting, especially a setting that is dealing with people's lives and assets - should ever be allowed to mistreat people as I have been today.

State farm is the worst insurance company I have ever had to deal with, and I would never ever recommend them to anybody.
I have been humiliated, threatened, talked down to as if I were a child, called a liar, treated as if I am some vagrant just making up false accusations, and just over all degraded in multiple ways.

It is not my fault that nobody can seem to keep the information straight, or that everybody tells me something different. I have done everything that has been requested of me in this claim, and I should absolutely not be penalized because someone does not agree with the information I have been given by someone else. All that is not my problem.

As resolution to this issue, I want my claim resolved and payment issued immediately, as state farm is obligated to do. I would also like for the representatives that treated me so poorly today to receive some kind of disciplinary action or even suspension. Some form of reprimandation for the treatment.
I am quit sure that I am not the only person who gets treated so badly by this department or by this corporation period. It is not acceptable to treat people this way.

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4:21 pm EST

State Farm cover this

My name is Randy Dennis claim number 227f03516, I was hit by a driver you insured, I have had 2 surgery’s and 2 years of pain, it was my understanding that any medical related to my left leg and ankle would be covered until I die, but every time I get a prescription to be filled you reject it, until I call and complain than you authorize it, I should not have to go threw that every time, I have a prescription waiting at the pharmacy for your authorization but your care center is closed on the weekends that is wrong cover my claim like your supposed to !

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10:34 am EST

State Farm automobile insurance

I transferred my auto insurance policy from KS to VA. My KS agent put me in contact with a Virginia Beach agent and provided him my information. The Virginia Beach Agent upon transferring my information from KS which included me and my daughter in the policy failed to include my daughter and only quoted me for a policy for myself. However, the agent did not notify me he was providing a quote for only me and not my daughter. The amount I was being asked to pay was close to the rate in KS so I was not aware that I should be asking more questions to make sure the insurance policy was transferred correctly and mirrored the policy I had in KS.

Later I start to receive bills with increasing amounts in Nov. and Dec. I am not certain as to why the increase so in December I cancelled my policy and went with Geico saving over $200 per month. However, once I cancelled my policy I inquired regarding the install payment I paid and the amount of refund or credit due. I later learned that upon transferring my account from KS to VA the agent failed to include my daughter and now I was being back billed on the account and therefore the install payment I made was being used towards back billing that I was not aware of and was not my mistake. I tried on several occasions to reconcile my concern. If I had been notified on the date of transfer from KS that I was going to be billed $344 for auto insurance I would have never accepted the policy. I was forced to accept this amount as my information was not transferred correctly and I was not notified upon my account transfer that the rate was increasing by over $100.

When I contacted the agent regarding the issue they were not willing to research the details of the changes in my account and the actions taken upon my transfer. I submitted to them support of my insurance in KS and asked for a follow-up. They have not responded after several attempts to contact them. The Statefarm agent screwed up my transfer and there was no reconciliation regarding the matter.

Agents Office:
Sharon Lynch (head agent) 757.430.9000
Hillary Long (contacted on several occasions to reconcile issue)
Joseph Farrauto (agent who wrote my policy incorrectly upon transfer)

There should be some sort of concession for this matter as my records were not transferred correctly and I was not notified prior to accepting the policy that my bill was going to increase. I feel I was duped and I paid the price. I work hard for my money and seek ways to save. Because of the agents failure I was taken for more than what I should have been expending. I am asking for an account credit for my troubles in this matter. As the carelessness of the agents cost me more than what I would have spent otherwise. Your consideration in this matter is greatly appreciated.

P.S. I still have other insurances not with this agent. However, after this encounter I have been seriously considering cancelling everything. I took a lot of time from my job to call the Statefarm agent to reconcile this issue to no avail. I would appreciate a credit for my troubles that were the mistake of the office and not my own.

Dissatisfied Customer,

Tyra Green
913.827.2009
tyra.e.[protected]@gmail.com

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7:27 pm EST

State Farm another individual added to policy/insurance previously cancelled

To whomever it may concern,

I am typing this complaint only because I can not seem to get the StateFarm agents in my area to listen and comprehend. It has came to my attention that another individual (family member ) was put on my insurance. When it was brought to my attention, I first called the agent's office near me. I explained that there was some kind of computer glitch, that apparently my sister car coincidentally was added to my insurance. Not sure how that happened. I talked to two different women, Lisa and then Shevetta. They both are very unprofessional and seem to not know anything that goes on with polices. Shevetta on the other hand is very rude, my first two minutes of talking to her was very discomforting. However, no one at this agent's office seems to not know why my sister's car was added to my insurance. Now it was supposedly been fixed but now, one month later still same problem. I am tired of calling arguing back and forth with these unprofessional ### agents that needs to be replaced. I have been with StateFarm for 4 years. Never really had a problem until November 2017 when it was close to the renewal of my insurance. My insurance cards normally would arrive around the 24th. Once Dec. 1 arrived I knew something was wrong. I called and was told my insurance was cancelled. Ok my response, why was my insurance cancelled. Their response were, "they're doing away with roadside assistance and cancelled your insurance. " So on top of having my sister's car added to mines, without my consent. This is a bigger problem. This agent's office do
not take the blame for anything. On top of being charged for reinstating an insurance that i did not cancel. I feel like i should be reinbursed money. As of today, i finally and sadly ended my insurance and went else where. I have been given the run a round and everything. I am so over this company. I just hope this gets into the right hands. A very pissed and loyal customer for the past four years!

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11:26 am EST

State Farm getting a claim paid

On 12/7/16 my 2006 Toyota Tundra was parked at a public parking next to my doctors office, while I was in the office someone cut off my Catylic Converters off my truck, I reported to the police, I called State Farm Insurance, claim # 5903498R4 they went out to the Toyota of North Miami, I have full coverage on my truck for the last 10 1/2 years, which I have paid them over $20, 000.00 in insurance premiums, now they are telling me that they will pay $426.00 to get the truck fixed, that is a slap on the face, I took my truck from the Toyota and took it to the muffler place, they gave an estimate of $4, 283.11 less the my deductible of $500.00 state farm is giving me the run around for 2 1/2 weeks and no one calls me back, I need my truck. In the 20 years that I have been a customer of state farm, I have never, never had an accident or claim put in, I think this is very bad business and fraudulent on their part, I need my truck to be like it was before, and by the way my truck does not have 60, 000 miles on it, I hope that you can help me

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Niklaus
, US
Apr 03, 2017 11:56 pm EDT

there is a giant discrepancy in the estimate. Without more information I cant tell you how to respond. I take it you have both copies of the estimate one done by your place and one done by your insurance company. question is if it is just the muffle to be replace how is it 4k in damages because that seems astronomical and what is the difference in labor cost? Either your insurance company is saying that there is existing damage not related to this particular claim or your shop is adding more than just a muffler for damages and if there are other damages not done on the initial inspection with State Farm there should be a supplement form with your estimate that your Body Shop should send to your Auto Damage Adjuster for review

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9:53 am EST

State Farm rude and unprofessional associates

Bobby Molina @ the McDonough GA office followed up with me 12/22/16 about a request for an online quote. I respectfully declined to move forward with State Farm due to the premium offered being more than double that of another company I decided on. Bobby then tells me “we'll try you again in 6 months” after telling him “there is no need” he stated “well we will” and hung up. In any customer service field, rejection is to be expected. If Bobby can't deal with rejection, he may want to consider a career change. I called back to file a complaint with the Agent, and conveniently, she's unavailable. I assume Bobby was alerted of a potential complaint against him, because no sooner than I hang up with the female representative, he calls back to try and make amends for his incompetence as an associate

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4:45 am EST

State Farm mike garner-grand rapids

Mike Garner and his assistant Kim Lasher changed my coverage without my written authorization. They made an assumption about my vehicle and proceeded to change my coverage from full to comprehensive only. Once I noticed the change I contacted them to change it back and they confirmed that it was changed but come to find out it was not. Their objective was to deter me from having access to emergency roadside assistance. I have since changed agents and advise everyone not to work with MIKE GARNER-State Farm Insurance Agency.

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12:43 pm EST

State Farm darrell penn: state farm claims adjuster

I would like to make you aware of one of your claim adjusters. His name is Darrell Penn. He also has a side business in the Property Preservation field. I had the misfortune of doing contract work for him. I've been in the Property Preservation business for a little over five years now and subcontracted for a few different company's, but non of them came close to the way Darrell goes about making his money. And if he is having the people that work for purposelessly damage door's "Because your the first one in the property since the occupant's left" or spray water and bleach on small cracks in the ceiling to make the cracks "look like the roof is leaking." I no longer work for Mr. Penn because of his work ethics, and now since I don't do his dirty work anymore, he is refusing to pay me the money for jobs I completed ($3000.00+). I have no proof that he carries over that type of work ethic to his insurance adjuster job, but it would make a lot of sense that he does... Again, I'm not accusing him, but I suggest you might want to keep an eye out with the properties he works. I've been with State Farm for years and to tell you the truth, I'm not real comfortable having someone like that working on your team...
Thank You For Your Time,

Jane Doe

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1:57 am EDT

State Farm unauthorized card charges

On 10/28/2016 Almost two weeks after cancelling my policy on 10/19/2016 with State Farm they charged my card for another month even though I was no longer a customer. They acknowledged the date and time that I cancelled but they never sent my refund check and then over drafted my bank account. I need to be payed the money I am owed immediately. Especially for the unauthorized $138.61 the took out of my checking's account. They have my address but can't seem to send my check after over two weeks.

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Wine Is Good
Wine Is Good
, US
Nov 02, 2016 5:43 am EDT

Did you cancel in writing within enough time before your next monthly payment came out? If you use auto-pay, sometimes there is not enough time to stop the draft, which you need to do with your bank.

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6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

State Farm claims

To Whom It May Concern,
I feel confident that a Insurance Company is now using Credit Reports to determine what it will take to settle a Claim and I am trying to find a way to prove it. I have researched this but have been unable to find others that have had a similar experience. Since it took me over a year to realize they did it to me, I know that other consumers may not even realize it happened to them. Here is my story!
I was involved in an accident that was not my fault. The insurance company took responsibility and paid the physical damage claim. I noticed that the same day that I uploaded the estimate of damages and pictures to the insurance company's secure site, the Insurance Company inquired into my credit history under the comments "For Insurance Underwriting Purpose". I know Insurance Companies can check my credit if I applied for insurance, but I'm not insured with this Insurance Company nor have I ever signed any authorization or applied for any type of insurance with this Insurance Company. I know that Insurance Companies use Credit Scoring for Risk Assessment and determining rates they charge consumers, but being the claimant in this accident, I found this to be an invasion of my privacy in addition to being illegal. I have talked to the insurance company trying to get an answer and they have not been able to give me any answers to my questions. They have already verified that I never applied for insurance and that I never signed any authorization and have told me that the person that checked my credit is no longer with the company. I deal with credit reports and it took me a long time to realize this had been done. I don't believe they pulled my name out of a hat, so I do believe there could be many people that may be victims to this unauthorized behavior. Can you give me some guidance or have you heard of this happening?

Thanks,
Marty In Baltimore

PS. Based on the way I found this information, I would only guess that most people would never know this happened. If you believe this may have happened to you, please contact me at: [protected]@yahoo.com

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12:19 pm EDT

State Farm renters insurance

Aug 28th i called my state farm agent to tell her that i had a house fire and wanted to see what wad covered by my renters insurance. i was happy to hear i had coverage but its now 5 weeks later and no work has been done on our home. my husband and i are disabled and i have mental health issues on top of my other illnesses. i cant understand how the customer service at this nation wide company can be so poor and so rude. they have no sympathy for their clientele and without renters insurance people they would have no job to treat people poorly app I have yet to find any answers as to how to get my claim sorted out and to return to my home anybody have any devices run into each other like this I wish somebody would give me some input or some directions because at this point I'm ready to have a mental breakdown and I've already lost enough things that are important to me portant to me one of them being our family dogs that was like a child to us as we couldnt have children of our own. he passaway from the smoke inhalation. we would love any advice on how to get the ball rolling. im not sure if i need an attorney or not and how long should a renters policy for personal and liability take to payout or be approved and what is the statute of limitations anyone who could give me some advice or some absolutely appreciate it I'd like to be able to get back into my house sometime soon

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Roger Crow
, US
Nov 22, 2016 2:32 pm EST

Not all renter's insurance policies have the same coverage. Some do, as did ours, require property and liability insurance to cover the landlord's property. If your unit has a fire, it's likely other units will suffer fire or smoke damage also which will likely far exceed the damage done to your unit only. If it's a detached single family residence, the landlord may or may not require the addition of property/liability insurance coverage since the damage is more likely to not move beyond your residence, unless it's in extremely close proximity to other homes very close by. This type of coverage is often decided by the landlord since they are the ones who would suffer loss if damage that occurred as a result of a fire emanating from your unit spreads to other units/buildings.

Regarding the renters insurance covering your contents; you probably were required to list all the contents that were lost in details as we had to do. One thing you may want to discover in your policy is, whether it covers "current value" or "replacement cost". In the real world it's not always possible to replace items at their current value which may be even less than what you paid, forcing you buy new items at full value. This is a big question to get answered and may determine whether you receive full value for each item lost or a reduced value amounts based upon age, condition, etc.. If there's a dispute on the value of the contents, do not quickly settle your claim. Once a claim is settled, it's very difficult (but possible under certain circumstances) to re-open the case to add new items/values based upon new information you discovered post claim settlement. Instead, you may want to consult with an attorney who handles insurance claims like these on a daily basis PRIOR to settling the claim. Don't sign any settlement agreement unless you are completely satisfied with the amounts, terms and conditions, and stipulations the insurance company may include in any claim settlement. Initial consultations are usually free with many such insurance claim attorneys and the final result is likely to be much more favorable to you than that which you may have received on your own.

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liberty1776
Cottage Grove, US
Sep 23, 2016 1:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi - I'm not sure what exactly you are waiting for payment on, but Renter's insurance will only pay you for your possessions and possibly living expense, along with liability to the landlord for damage caused to the property by your negligence. (Not saying there was any, just listing that as something that is covered.) Any repairs to the building are the responsibility of the property owner's insurance. Renter's insurance does not cover repairs. Good Luck with your situation, we hope for the best for you.

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2:49 pm EDT
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State Farm claim handling

I was struck by a State Farm insured in my 7 week new van with less than 4500 miles, in my opinion the vehicle should have been totaled, State Farm chose to repair it, I was contacted by State Farm 1 time durning the process that began on 3/7/16, long story short I would receive peridoc phone calls from the car rental company informing me that State Farm had not extended the rental and I needed to pay the bill and turn in the vehicle, which would involve a call to State Farm, this happened 4 times during the 4 months it took to get my van repaired, picked it up first time and had to return it the next day because the check engine light came on and none of the gauges worked, impact was so hard it broke a part off the fuel pump in the gas tank, picked it up the 2nd time and 3 days later the transmission fell out, impact cracked the housing, the cost to repair the vehicle exceeded $ 21k, they have paid none of the medical bills, I have paid them because of the doctors office informing me that they where 90 days past due, insurance has not paid, going to turn over to collections, called State Farm they informed me that they do not pay the med bills, they make a one time settlement and I pay the bills, been 1 week since I called and have still not heard from them, was also told by State Farm that they have already paid the insured' s limit on property damage out, so to bad on the $ 7200.00 in diminished value on my vehicle, Very incompetent on the damage appraisal, , very incompetent claims representative, I'm not one to run and get an attorney, but I know why people do, I wish I would have, and still might have to . be very aware if dealing with State Farm no matter get yourself a lawyer.

Scott

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10:59 pm EDT
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State Farm - your commercials are so annoying!

Can you please stop??? I hate them so much. The state farm commercials from about the last decade has been so annoying!! The commercial with guy who says he is never doing this or that only to do everything he said he wasn't going to do, the commercials with "Jake from State Farm, " the one with the two guys stranded in the middle of the desert after a...

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State Farm claims

I filed a claim against your company due to a accident that totaled my vehicle on July 5th 2016. 1 month later I had to call and see why/what/ where/ who was going resolve this claim. I got some help that night and felt a little bit better on this process. Here we are 2 months out, still not settled and getting the run around again. rental had to be returned last week. SO I was left with no vehicle to drive while this claim still is not resolved. BAD BAD customer service. I called tonight Sept 2 2016 to get answers. A check was to be overnighted last night. Guess what? NO CHECK!I refused to be given excuses again. DONE with excuses. I apologized to the young lady who tried to help me, and did her best to tell me the process yet to be fulfilled on your end. I DONT CARE about what you need to do. You have had 2 months to settle this. I asked to speak to a manager, Waited and was transferred to Courtney, who stated she would do a electronic claims deposit into my account, I wait 30 mins and this transaction had not happened. IF, I waited 2 months to pay my premium you would have cancelled my policy. TG, I DO NOT USE YOU for my insurance. It is your obligation to settle claims in a timely manner, contact the claimant and keep them abreast of the claims process. YOU FAILED EPIC-ALLY. For a accident that was not my fault, I have had many major inconveniences to deal with, that was unnecessary on your part. It only gets better NOT! I want this resolved and I would expect to have compensation for the stress, aggravation in having to deal with what should have been a simple claim to a nightmare on elm street

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7:48 pm EDT

State Farm unauthorized credit card charges

I had auto insurance with State Farm POLICY NUMBER 862 3769-F27-11, with Jared Mula @ paces ferry road atlanta, the service was not good and they had my name incorrect in the insurance, irrespective of repetitive calls and contacts, they never correct things in the policy and the price was double to the other auto insurance.

I decided to cancel the insurance and went in person to cancel and filled the documents, they assured that the insurance will be cancelled and i will be paid for the days for which insurnace is not covered.

Neither my insurance is cancelled, nor I got refund of my additional amount for the duration where the insurance was not covered and on top of things, they have charged me for the following month as well.

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State Farm Customer Reviews Overview

State Farm is a large provider of insurance and financial services in the United States. Their offerings include auto, home, property, and life insurance, as well as banking products and mutual funds. They also provide services for retirement planning and annuities. State Farm aims to serve as a one-stop-shop for customers' insurance and financial service needs, with options for personalizing coverage and investment strategies. Customers can manage their policies and accounts through the company's website and network of agents.

State Farm In-depth Review

Overview: State Farm is a well-established insurance company that offers a wide range of insurance products and services. With a rich history and background, State Farm has been serving customers for many years.

Insurance Products: State Farm provides comprehensive insurance coverage for various needs, including auto, home, life, and health insurance. Their coverage options are extensive, with clear limits and exclusions. Pricing is competitive, and the company offers affordable options for different budgets. The claims process is efficient, and customer support is readily available to assist policyholders.

Financial Strength and Stability: State Farm has a strong financial standing, ensuring that they can meet policyholder obligations. Independent rating agencies have consistently given them high ratings, reflecting their stability and reliability. Over time, the company has demonstrated consistent financial performance.

Customer Satisfaction: State Farm has received positive customer satisfaction ratings and reviews. Customer feedback is carefully analyzed, and complaints are addressed promptly and effectively. Their response time and effectiveness in resolving customer issues are commendable, and they consistently meet or exceed industry benchmarks.

Technology and Digital Experience: State Farm's website and mobile app offer a user-friendly interface and easy navigation. Customers can conveniently manage their policies online and file claims digitally. The company provides a range of digital tools and resources to enhance the customer experience.

Agent Network: State Farm's agent network is highly accessible and responsive. Agents possess extensive knowledge and expertise in insurance products, assisting customers with policy selection and customization. Their personalized approach sets them apart.

Discounts and Rewards: State Farm offers various discounts and rewards programs to help customers save on their insurance premiums. Eligibility criteria are clearly defined, and potential savings can be significant. Their offerings are competitive compared to other insurance providers.

Community Involvement: State Farm is actively involved in corporate social responsibility initiatives, supporting local communities and charitable organizations. They prioritize environmental sustainability efforts, demonstrating their commitment to making a positive impact.

Online Reviews and Reputation: Online reviews and ratings from customers and industry experts reflect State Farm's strong reputation in the insurance industry. Their online presence is commendable, and they are well-regarded compared to their competitors.

Additional Services: In addition to insurance, State Farm offers banking and financial products. These services are of high quality and value, providing customers with integrated solutions and convenience.

Conclusion: State Farm's key strengths lie in their comprehensive insurance products, financial stability, excellent customer satisfaction, user-friendly technology, and knowledgeable agent network. They have a strong reputation and are highly recommended for their reliable services. Overall, State Farm receives a high rating based on their exceptional performance in various aspects of their business.

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