State Farm
reviews and complaints

We had a storm during the winter that caused the motherboard on our hot tub to go. As a result, the pipes froze and cracked. We had a technician tell us that it was 'not repairable' and to submit it to our insurance for claim. State Farm sent a field tech (no experience necessary) to take pictures of the motherboard. Because the pictures of the motherboard did not show any burn marks, they denied our claim!

Let me see, storm happened, power went out, motherboard on hot tub went, pipes froze. Totally under our control, right? Hmmmm... This was the first claim we ever persued in over 20 years with State Farm Insurance (believe me, we have written a lot of checks to State Farm) and this is the treatment we get.

Good Bye State Farm!

Last year my neighbor took camper out of storage with everything normal. This year took camper out of storage and had water damage. called state farm & they said it was (lack of maintenence) so they won't cover any of it, but they now know about the damage so they won't have to pay as much if something else happens. What a racket, take your money every month and not cover obvious damage! Don't buy state farm insurance! Both her & I had state farm but are in process of switching. Found a hole poked in rubber roof that looks like a small branch landed & tore quarter size hole in.Anybody blind could see damage but adjuster said he didn't know if he could cover. Best advertising GEICO could get! Or PROGRESSIVE. Both of us have HAD state farm for 20 years or more. Thats gonna change!

What has happened to State Farm? They have gone from being a reputable company to one with no integrity and disgraceful business ethics using any reason, however unrealistic, to deny claims. I was involved in an accident in which their insured client hit my vehicle while I was stopped at a red light in the left turn lane waiting for the light to change. He lost control of his vehicle on the cross street and hit the front of my car. They are saying this was caused by a third vehicle that had no physical impact with either the vehicle that hit me or my vehicle. Therefore, they are denying any liability for the repair of my automobile when the damage was clearly caused by their insured client as verified by the police report.

This is the second time State Farm has denied a legitimate claim on my behalf. The first involved a property damage which was resolved in civil court with them being forced to pay for the damage to my condo as again it was clearly caused by the malfunction of a dishwasher in their client's unit.
If requested, I will be glad to send additional information in verification of the above.

been with state farm all together since 1979 car/home insurance may 05 2009 my a/c unit was hit by lightning had mr .wilson of wilson's refrigeration & air condition checked unit he quote a repair price to state farm told he could repair no guranatee because it was hit by lightning and in his opinion it need to be replaced after that claim was transfer from georgia to south carolina the amount of the repair send to me minus $500 dollar deductible without asking me could i pay the deductible the reason mr wilson wouldn't guranatee it was hit by lightning if he repair unit may not work my agency was no help he said state farm do what is cheapest i can understand that if unit was not hit by lightning and some other mishap cause the damage but lighning

I was dropped from coverage by Al Cheney, Agent for Allstate Insurance.
I had water damage in the basement, filed a claim and was paid. 18 months later was dropped. Al Cheney was not an advocate for me. He was rarely in the office and did not take ownership for the process brought forward by State Farm. I would not do business with Al Cheney, State Farm or recommend him to anyone. There are a number of other customer oriented agents in the Rochester area that will be your advocate and provide you and your family with insurance coverage you need. I am not an agent. I'm not in the insurance business. Just a citizen in the community who believes there are better insurance service providers out there.

myname is: Helen David Yousif
my e-mail: [protected]@hotmail.com

I am and my brother (we live in same address) are policy holders of this car insurance company (2 cars and home), I am working, my brother got laid off because of the current situation the company closed.
I have complaint about this car Insurance because they increased our payment by $10.00 for eache without any previous notice or any evidances, when I called askiny why this happened, they said the rate increased for every one because of the accident rates in the area.

this always been happened with almost all car Insurances, is this right?
I think this is robbery, if these companies can't handle their problems, then I think they better close their business instead of stealing all people. when they sign any policy with any customer they promise to give compansation for any accident or they mean to steal others and to compansate whoever did a an accident.
I will not accept this as a Canadian Citizen

I want to ask:
1. am I responsible for others who making accedent? why should they increase my rate to give to other, in this recession circumstances we meight lose our job at any minute, especially now we have one incom the government should support citizen against these compoanies.

2. are these car insurance companies authorized to play with their customer's payment as they want whenever thay want?

3. has the goverment any controll on these copanies ?

4. why should they increase my payment without any notice or any reason, I didn't made any change, I didn't do any accident?

In July 2008 my wife and I decided to roll over our 401k plans to a self directed IRA. They use a company called Asensus to administer their 401K.

Asensus did not know what forms we needed to fillout. We did everything they asked in a very timely fashion.

After several months of going back and forth they finally accepted the initial paperwork we submitted the first time back in July.

On a 3 way call (that was recorded) Asensus, my wife and our State Farm agent, they stated everything is fine and a check will be cut and sent tomorrow. Great.

A few weeks went by and we contacted the Self Directed IRA. They said they never received any funds. From the date of the phone call to the date we found out they never sent the funds, the stock market dropped 3000 points. As a result of this we lost approx $38000.00, we are not sure exactly how much we lost, State Farm will not give us the reports they promised and we have requested many times.

After months of arguing with State Farm, they will not give us our money. They said "Assensus rep made a mistake"

We have current reports that show assensus terminated our plan and they took 30 days to mail the check. While our plan was terminated, our 401K was subject to market conditions, we lost $38000.00. Does this make any sense?

Has anything like this ever happened to anyone else?

I purchase Insurance with these ###s in November on our new house, yesterday we had a bad hail storm, I called them this morn to send someone out to check the roof, Casey told me that I would have to pay the first $2800 on the repairs, 2% of the loan, I asked her why she did'nt tell me that WHEN I bought the policy, she said if you don't insure your cars with them too, they charge you 2%, or 1% if you insure your cars, I have never heard of this, , I thought we had a right to buy Insurance where we pleased, this sounds like a penalty/blackmail has anyone else experienced this? This ###s are history in the making with me! If you have STATE FARM you might want to check this out!

HELP MY HUSBAND RETIRED FROM STATE FARM 6 YEARS AGO.
FOR THE FIRST TIME THIS YEAR HE RECEIVED A 1099 MISC. IT WILL COST US $1200 IN TAXES. THEIR EXPLANATION IS AFTER 5 YEARS
IT IS CONSIDERED OTHER INCOME. IT IS STILL RETIREMENT OR PENSION AND WE SHOULDN'T BE TAXED AGAIN. IN THE STATE OF
MICHIGAN IF WE RECEIVE A 1099R WE WOULD NOT BE TAXED.

ANY RETIRED AGENTS WITH ANY SOLUTIONS?

WELL, MY NIECE WAS SITTING AT A YEILD SIGN AT A CORNER AND THIS GUY COMES FAST AROUND THE CORNER AND SWIPES THE SIDE OF THE CAR AND LEAVES (WINTER MONTHS IN IOWA ARE SLICK). SHE GOT THE LICENSE PLATE NUMBERS AND CALLED THE POLICE SHE IS 16. THIS OLDER GUY A FATHER OF HER CLASS MATE WAS QUESTIONED AND PICTURES WERE TAKEN BY THE POLICE BUT CONTINUED THE DENY HE WAS THERE? THE GUY FAUGHT THE TICKETS IN TRAFFIC COURT AND LOST; MY NIECE TESTIFIED FOR THE POLICE. HE IS INSURED BY STATE FARM AND EVEN THOUGH HE WAS FOUND GUILTY IN COURT BUT CONTINUES TO TELL STATE FARM IT WAS NOT HIM THEY WON'T PAY. HOW DUMB DOES THIS SOUND FOR STATE FARM! WHAT IS THIS WORLD COMING TO YOU, KNOW THESE INSURANCES TAKE YOUR MONEY BUT JUST TRY TO COLLECT! WHAT DID THIS TEACH MY NIECE, LIE CHEAT AND IGNORE THE LAW; AND FINISH FIRST SHAME ON YOU STATE FARM. YOUR SONG SHOULD BE LIKE BAD NEIGHBOR STATE FARM WILL STIFF YOU!

Thanksgiving day i had went to grab my car and park it in front of my apartment figuring this would be an easy task. On my way to paralell park outside this black car speeds up on my back end and blairs the horn. So i go up to the next parking spot while traveling to this area the car even tries to moneuver around me on a one way street. I finally arrive, on the same street at another parking spot. As i try to back in the car zooms up behind me. He instantly gets out of the car and yells "you broke my car!" . After this had happened i had gone inside my girlfriend had heard the guy laying on the horn and watched the whole thing. This being a car i had just purchased i had not insured it yet. So i had exchanged information with the driver who was using state farm insurance. Two weeks later i get a call from asking me what had happened they also called my girlfriend and got her say. Another two weeks rolls by and they call me back saying that he had told them another story and he had a police report? That is amazing, he actually had the police come while i was gone. Today i recieve a call from OSI Collections which is state farms collection agency. This is strange because for two months i had not heard from state farm and all of a sudden i have to pay 1200.00 dollars in repair for this guys car or the insurance company will suspend my license and my moms. I cannot believe i had not gotten any result on the accident untill now. I then called and spoke with state farms insurance they in fact told me that they are always bias for the customer. And that if i did take it to court they would not release it from collections.

I worked for this company for 10years. Was a very dedicated employee and did a good job for them. I was given a new boss in January and he began writing me up, harrassing me and giving me extra work. By April he made me aware that i was going to be fired.
After i went to Human Resources Dept. and complained about him, i was told I had done nothing wrong. In June I was fired work "working overtime and not getting paid for it".!

Gentlemen,

So let me get this straight. As an insurance provider you want to sell your products, services, and policies to your customers until you decide its too risky to provide insurance. Hmm, isn't your business model based on risk and reward? Sometimes you win and sometimes you lose. It sounds as if the organization could use a business coach on how to make good business decisions that benefit their customers and their shareholders.

"Like a good neighbor statefarm is there"...you have got to be kidding me! As a 20+ year customer with home and auto policies, and ZERO claims I find it unconscionable that your would hide behind your desks and let the media tell me you are dumping me. What a crock. You should come up with a way to manufacture a non-rechargeable electric car. You've got the list of suckers, I mean customers that bought into your first concept and convincing us you would be there. I'm sure you could sell that car and then have the tow truck driver tell the poor chump that he bought a car that he cant use because the maker decided they were going another direction.before they made a battery charger.

A couple of thoughts. America is such a great place that we allow our 'good neighbor' to say, screw our Florida neighbors, we are only going to sell them our services that offer minimal risks. And to think the state would probably give you a license to sell peaches at a roadside stand just baffles me. Hey, if we are not good enough to buy all of your products, I suggest you load up the uhaul and take the rest with you.

Even though state farm is by far not the cheapest insurer, I have probably turned down thousands of requests to take up others offers and passed up thousands in savings...heck, my 'good neighbor' has been there for me (wait did I mention 0 claims in 20 years) 'er would be there for me if circumstances required, so why would I do that to my good neighbor that takes care of me. Even though some mail campaign tells me, we'll take just as good care of you and cost you less. C'mon give us a shot. We want your business and will treat you like family. Uh oh, where did I hear that before I would think, oh, that good neighbor named State Farm. I cant leave him, he's a great guy, got good kids, a great staff and really wants to talk to me when I stop in to say hey.

So, my good neighbor wants to raise rates 47% because of rising costs or whatever. Someone has been stealing the newspaper off his driveway (or his foreclosed neighbors driveway), because he obviously hasn't seen that property values have fallen over 50%. So what you are really asking Florida is a 97% rate hike. I'd turn it down to. I would feel funny borrowing 10 bucks from my neighbor, but obviously my 'good neighbor' feels its his given right to be excessive in his requests. Maybe I should go out and find the latest home value figures. last I checked, I have $350000 coverage on my home that the median value is now 279000. Now, I didn't ask you my good neighbor to re-evaluate my home when the values plummeted, but like a good neighbor I figured just in case something happens "you'll be there", so why fix what's not broken, besides it's all good, we're neighbors.

Now what would a true neighbor do? If you are statefarm you move out of the state and leave some of your belongings behind. But me, I am a good neighbor and would go tell the guy that's been there for so many years for me, hey, there's no need to move out of the state, just move away from the neighbors that duped you and built a house 3 feet away from being taken over from high tide. We're not all bad neighbors, we look out for each other, but you need to lose those friend on the water, they are just begging you to let them build that fixer upper into a party palace on the beach as their weekend get away. This neighbor (me) would say, hey stop hangin out with those guys, they are bad news its a no win situation and it will ultimately alienate our neighborly ways.

I'm not in the insurance business but I consider myself to be business savvy. How can I seem to understand the underlying issue, but the people that bleed the red logo don't?

Regards
Austin

On or about September 20th 2007 I loaned My State Farm Agent, Rita-Estep Wendell, $25, 000.00 wilth a promise of repayment by spring of 2008 as of December 2008 I have recieved approx. $1, 600.00 in payments from this individual, Please advise as to the course of action needed to collect this debt.

On October 15, 2008 I was traveling North Bound. A buck ran across 2 south bound lanes, a 4 lane grassy median, and then over the left passing lane in front of my car and hit the right front and side. I was apx 1/2 mile from the exit. So I proceeded to get to a safe place. I pulled over to an Auto Collision place and my car made horrific sounds and dumped the entire cooling system onto their lot as it overheated. I have been hit by deer before, but nothing like this. You could not open the hood to my car and my car looked horrible there in the dark of the night. There is a huge whining sound and steam coming from all over. I have to have my husband come pick me up. I call the place where my car died at and leave a vm because they are closed that evening. I also call my insurance company and they give me a claim number and advise that this place is State Farm approved. Now mind you I still have the car keys. The next morning I call the place where my car died at... and they believe the car is repairable, but that I arrange to have a rental car. I repeatedly called the collision repair place asking about my engine because the radiator was squashed and pushed up hard and the fact that my coolant dumped all over their parking lot, also the fact that the engine sounded horrible before the car stopped there in there lot. That estimate did not move even after they supposedly checked my engine. I also kept asking are you sure my car is not totaled? And repeatedly no. Mind you I never spoke to my adjuster.. he or she never called. Something did not sound right... Estimate $5365.00 and that did not cover what State Farm would have to pay for Car Rental. My car is a 2003 Pontiac Vibe with almost 91, 808 miles. It made no sense that they did not total car. But I did not want to be difficult. They were to fix my car in 11 days.. I received my car back on October 31st. I had to pick it up after work. Collision place not open on weekends and close anywhere from 5-5:30. I was not even sure until later my work day that the car was complete. They hid the keys so that I could pickup the car. I dropped off my rental keys in their drop box. Immediately when I got the car there were issues. I had no left turn signal, no horn, battery light kept blinking on and off, hub cap had huge hole in it, hazzard lights did not work, the lights mis-aligned, speckled plastic in the headlight that they replaced. I took the car for a drive the next day in the daylight to see if I could discover anything else wrong. I left a voicemail with my Insurance Agent and also with the collision repair. That if they could not fix the obvious then how was I to have faith in any engine repairs.. and that I was driving a compromised vehicle and that I worried for my safety. They relayed the information to the claims office which in turn they stated that the claims adjuster would look into. Also that I could not take off work the next week because I had off site spec. gas training for work. But I did take it in on Tuesday, November 10th. They gave me a rental car for the day.. and I thought they went over the things that my husband to had called in such as the alignment and how the car drove. They fixed some of the items I mentioned not he speckled headlight.. but it seemed that they worked better so I gave that a pass. The battery light would still flicker on and off from time to time.. but figured it was what the collision place said.. paint on the wires and that I could take it back. I only drive to work and back, I was taking Italian and go to the gym.. but I do that on my way home from work. So no extra mileage. I did complain on the decrease in my gas mileage from 31 down to 23mpg. And stated something about the white smoke from exhaust. It was so cold I thought with the new radiator that this was just the car working itself. On December 4th I had to drive to Philadelphia to pick up my sister and husband from the Airport for she was visiting for the weekend. I had to return her on December 7th back to the airport in Philadelphia my car ran funny, but did not overheat or anything. I did not go to work on December 8th. I went to work on Tuesday, December 9th. I noticed straight away I had no heat in my car. It was 23 degrees that day... I froze all the way to work. My engine light flickered on just as I got to work. I immediately called my insurance and they had me call my claims office. I told them I had no heater and this was supposedly entirely replaced along with my radiator and cooling system. I also advised again of the decrease in mileage, white smoke... etc. In the interim my husband called the Collision place and they proceeded to say that the no heat was not related to the repair work they had done but that they would look at it WHAT? You replace the entire heating/cooling and radiator .. and it is not your workmanship? Anyway the insurance claims office called me back to tell me to bring my car into the collision shop the following day. Also that the adjuster would call. I received no call yet again. Well guess what on the way home... at the same exact spot that buck hit me ... my car totally lost power (like someone pulled the keys out of the ignition). My engine seized and I hardly made it on the shoulder. There was no overheating... there was no engine indicator light. Car would not start again. We waited for Triple AAA to tow us off the road because car was in a compromising position... towed it to the Collision Repair because they were to check it out anyway. I called that night from the side of the road to the claims adjuster place and filled them in. The following morning I had my girlfriend bring me to work and had the rental place drive me a rental car. The auto collision place advised that they were authorized to look at it and approved for the car rental. I called the Claims office again to advise that after googling on the internet that it sounded like a head gasket .. and this can happen if losing all coolant and if when replacing that the entire system was not pressurized and or mixed right. The collision repair place called stating that they needed it to be put on a diagnostic and that they could send it to their mechanic or if I wanted to .. I could send to mine .. and it would be authorized to be checked by State Farm. Again no call from this adjuster which we kept being told that we would be called by. I said I rather my mechanic. (I am not going to have buddies cover up one another's workmanship). I was initially told that the adjuster would of gone down to collision place when they got the car back this 3rd time. But later it was implied he/she was not. So I contacted my place to say the car was going to be going down there. Mind you when I had no heat I had asked to the insurance claim place, that I was thinking about having 2nd opinions on the work on my car. Then again told that when it was at my mechanic shop that the adjuster would be there. Anyway it came back that it must be the timing chain.. that from the collision place before went to my mechanic.. and I feel that my auto mechanic was not told about all that happened to my car from accident etc. So he initially thought the same. Which with the phone calls me and my husband had with the original dealer of my car and another car dealership said it would not happen with my car the liters etc. That there was no way it was the timing chain. When it was initially told to us by the insurance claims and Auto collision that timing chain my husband was on the phone stating this is not our wear and tear.. because that is what they kept trying to tell us. I did not believe it was the timing chain. It did not fit. But they degraded us.. gave us no respect and told us basically tough it was out cost. No matter what the other dealers were telling us.. they were not paying and it is what it is. We then asked for a more accurate estimate then just more than $1000.00 for the timing chain.. and so our mechanic started looking .. and he called us and stated he was sorry .. with the information he was given and the strong arming of the adjuster he thought it was the timing chain.. but he could not see totally at time.. but now he can see that it was not the timing chain what so ever. And that he knew that it was the gasket. So again we went back to the claims each and every time asking to speak to this ghost adjuster with no name or phone number. We figured that he/she was upsidedown because the estimate for the repairs should of had the car totaled from the get go. So my car needs an entire engine.. my mechanic can get an engine for apx 1500 and that does not include the mechanic hours. We tell the insurance company it is not the timing belt.. and they say it was our responsibility to authorize a complete rip down of the engine and that was the only way to determine if head gasket and then that would not prove it was from accident or repair. To rip down is apx 4 hours.. and at $65/hour and that is not back together etc. We have paid our $500.00 deductible... 10% of car rental. Loss of work, loss of my class, loss of me going to the gym.. etc. Our Mechanic has stated that our adjuster is not a nice person.. and has implied that no way are they going to admit to their error and will find a way out of paying. My question is this... they never looked at the engine initially from the accident.. the gasket probably was damaged from the dumping of the coolant when the collision happened. They are arguing that in 2 months time that I put on miles and that my car would of overheated and that I would have noticed. Only time car overheated in a visual sense was when I hit the dear and car initially died. With all the wiring problems is it not conceivable that I had no indicator that I had a problem with engine. I have people that can document that my car was not overheating. Also, per my sisters husband who is a repair shop advisor in Colorado.. stated that many times during an entire radiator heating/cooling replacement.. thermostats and sensors are cut by accident or not connected .. therefore making the engine run cold... and not indicating any overheating. I have had this car since it was brand new... my mechanic states my car was always in great condition mechanically. None of this makes sense... When I spoke to this Jennifer from Claims office she keeps implying I drove while overheating and it is my burden to even try to prove it. Also this claims office has told my husband that I must drive the car hard to have made this happened. He laughed.. because I drive the speed limit.. and was very anal when I first got the car back in the first place. I have no speeding tickets since I was 20 something... I have been with State Farm from the early 90's something like 92 give or take. My homeowners insurance is with State Farm.. I am not some swindler. So I called my Insurance rep.. I pled my case. They had the owner call me. I told him as much as I could recollect in Cliff notes. He called to see... he suggested having the shop check for leaks in radiator could of been a defect in radiator.. and if so then it would be the radiator company. I cannot speak for him.. but he did try to find out what they thought my car was worth to have the initial estimate over $5000. I also advised that 2 dealerships could not understand why the car was not totaled with that extensive of an estimate. My rep is giving me respect and hearing me out .. and trying to help on his end. He has given me the feeling that he is uneasy about what has happened to me. But of course he cannot say. I love this office.. they have always been good... but State Farm Claims and their adjusters... are covering up for a job that should of never been done. So in turn they are making me take the lumps. All this transpiring over the holidays of Thanksgiving, and the Christmas Holidays. There Claims adjusters yelling at us.. and telling us any fairtale ie.. timing chain.. etc.. telling me that my car was overheating...and that I drive hard. Telling me that no way was the collision shop wrong.. because they did everything right in pressurizing and mixing the coolant... because the collision place said so... HUH.. the same collision shop that gave me my car back with obvious things not working that I could see... but to take the word on the things unseen that they did right. Please. Now, I have no car.. it is in a shop.. If I proceed with the work... then what... my husband complained of the car pulling before the hub cap replacement.. and again after.. so on this last trip they say well you have scrapes in the new hub... yes but that did not make my car pull.. it was happening before... They said I must of ran into a curb hard... again with my driving. I have a nice driving record. They keep trying to make me sound like Mario Andretti on the highway. Just because they were upsidedown from the get go. My insurance rep could not find out from the adjuster what they felt my car was worth just prior to the accident. No numbers.. ... Anyway.. I am filing with the PA State Insurance Commission and/or take to court. My husband was told that the Insurance Adjusters Supervisor has been handling our case for a while... but still no name.. still no call... just some customer service in between people.. I have spoken to so many people.. people reading scripts on findings from computer screen. Letters in CAPS like shouting at me. But no Adjuster.. have begged .. but nothing. No car... borrowing a friends. Tough around my schedule and Holidays. Happy Holidays to those of you at State Farm. It is always the hard and honest worker that has been paying premiums for those that are dishonest... sad is that it will come back and bite you in the bum when you knowingly are wronging your customers. Lynn Bangor, Pennsylvania