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1.9 481 Reviews

State Farm Complaints Summary

110 Resolved
365 Unresolved
Our verdict: When using services from State Farm with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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5:44 pm EDT
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State Farm pay your damn claims!

My vehicle was hit by an inusred motorist of State Farm with my daughter driving at the time with her girlfriend in the passenger seat as a witness. My daughter was behind a Nissan Titan Pick up Truck when he decided to move into an left side oncoming traffic lane with no turn dignal on to make a right turn into his driveway. When he merged into the left lane my daughter stopped wondering what this guy was doing and he continues to sit in the left oncoming traffic lane so she waited but when he just sat there and did nothing she proceeded forward and then he decided to make the right turn into his driveway hitting her which destroyed her driverside door and ripped off her driver side mirror. State Farm is stating that becuse their insured has such a "BIG TRUCK" he has to go into the left oncoming traffic lane to make the right into his driveway which is completely absurd. They claim they have a witness, which is a neighbor of their insured and theyconsider his statement un-bias because he just moved in and he doesnt really now their insured but they cannot take a statement from the witness in my daughters car cause she is her friend...wtf? They claim that the witness for their insured said my daughter was following to closely funny thing is this neighbor isnt a cop so who the hell is he to state and or judge thisIasked State Farm if he saw whether or not the turn signal was on but of course no, he did not see whether it was or not...how convenient for them ! By the way my daughter did not receive a ticket by the officier who came to the scene for following to closely! So what we have here is 2500.00 worth of damge to my car, a witness for the insured of State Farm who is his neighbor, State Farm wont take a statement from our witness and they have denied my claim. I have also filed a complaint with IL Dept of Insurance but I thought the public should know BEWARE of those who hit your car and are insured by State Farm because they SUCK and will come up with ### reasons to not pay to fix your car EVEN WHEN their insured is in the WRONG! I am not giving up though as Im taking this to small claims court where a judge WILL take my witnesses statement and they can explain to a judge how their clients truck is sooooo big he needs to drive into an oncoming left lane to make a right turn into his driveway!

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PSAP
Chicago Heights, US
Jun 23, 2013 1:03 am EDT

I agree that people become victims of state farm insurance. I also would like to add that state farm agents are very unprofessional, they have very negative attitude toward people, and they are always very angry on the phone when you call them. In fact, State Farm treat people like a complete garbage, and they are able to make you feel like that if you call them. They even can not and don't want to answer a simple question when you ask them. They should either get some ethical trainings or people should stop bothering to get involved with State Farm and buy their insurances In this way State Farm will understand that they depend on the people, and people don't depend on them; their agents have their jobs because of us all.

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10:20 am EDT
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State Farm failure to pay for repairs

State Farm was so slow to respond to my home damage . They were extreamly hard to contact in all phases of the claim process . Because of the severity of my roof damage I was forced to complete repairs immediately and becuse they failed to respond in a timely manner thet were not available to review the severity of the damage prior to my maikng thses repairs and becuse of this they informed me the the necessary repairs I had made would not be covered by them them . I think that this is a scam that they use all the time to get out of paying for urgent repairs, I'll bet they've saved millions by using this dalay tactic. I have receipts, statements and other documentation to support my claim, they just would'nt stand behind me in this matter .

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12:17 am EDT

State Farm fake money

State Farm WorkForce sent me check and claimed that they hire me. I had to send some money through western union and some money at Walmart. After I did it I can spend the rest of money for shopping. I was terribly scammed. All the money I spent was fake. My balance is negative.

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5:16 pm EDT
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State Farm claims

Was involved in rear in accident the person who hit me accepted liability at fault. State Farm does no wish to repair all the damage. Stated it was two accidents. My position I would not have been hit if the first individual who rear ended me and the hit a run would not have occur. It occurred due to his negligence. Now I have injuries from the accident with potential medical issues of $20, 000 Repair of the car diminished value. I specifically purchased a used vehicle for this reason. The dealer will not take it back. Says it needs to be repaired and it an auction vehicle and rater fair value only, Loss between the two over $10, 000 My attempted to speak to the CEO has got me banned for every contact State Farm again. Demand letter of over $121000 and the accident is 10 days old. Both insured by state of disgrace. The car is no junk as i am unable to get in or out with out sever pain. I had the car 3 weeks before it was re ended. I can say more However State of Disgrace will have me arrested. More and will keep posted. Also Fix Auto Oceanside is tied with state Farm as I was told by Andre Jackson we don't report to car Fax

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Update by dyop
Dec 05, 2012 3:32 pm EST

Agent Shannon ********** and claims adjuster Ruben*********** are incompetent and unwilling to assist in a legitimate claim. Ade******* no nothing about a claim I have to pay over 400 to repair the rear end and 900 for the front damage. I have a lawyer now However State Farm has been the worst company that I have ever dealt with. Karma is a wonderful thing and all state farm should think about it because one day its going to come around a bite you in the butt. You all should be ashamed at how you all deal with your owners as a mutual company. You and CEO will one day pay the price of ignorance

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a.Shelly
Warrenville, US
Sep 26, 2014 9:36 am EDT

We have had the same problem. Out all kinds of money and they won't pay. Very rude and blamed the damages on us. Said the accident wouldn't cause that after I already had 3 mechanics who said it did. Had to pay car repairs myself. Very bad experience.

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7:59 pm EDT
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State Farm inadiquate assistance and communication

my wife suffered fire damage on may 28 2012.the state farm adjuster, jim mcdade came out to ### the damage. he said there was not much damage. the unit directly below mine was demolished due to the fire that originated there, i told him that how would he like it if the shoe was on the other foot? the place smelled like a giant cook out had taken place inside. the firemen had kicked in my door and there was considerably smoke damage. i wasnt pleased with his comments.to make a long long long story shorter, this guy didnt walk me thru the proceedures of this process, i called his office several times only to ge no response 99.9% of the time.first i was told to keep my reciepts from food and clothes and living expenses and i would be reinbursed.after pasting these onto copy paper to fax in, i was told to just make an estimation of these cost.i was rushed to get back into my condo, i was told to make a list and estimate of my personal belongings that came back from various cleaning companys that treat smoke damaged property. i did so and again i wastold not to do that but to take pictures and send them in with an estimated cost..now recently ive been told that the adfjuster has to come out and see these things.his boss jim hagen has been even more unprofessional giving incorrect info and during a call he berated me and talked down to me like i was a kid. i told him he had no right to talk to me like that and not to speak to me again.this matter along with an official complaint has been submitted. both of these guys have been nothing but rude and disrespectfull and totaly un professional its hard to believe they work for state farm.i dont want either of them in my house. i even requested a different adjuster after jim talked down to me about my personal property and reciepts in wich i havent gotten a response about those yet. there is much more on this but im running out of space.

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3:19 pm EDT
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State Farm accident

I was T-boned at a light, when the other car at fault ran the red light. I have tried to contact State Farm which is her insurance more than a dozen times in a three week period and have had no response. My truck is totaled and is still sitting at the wrecking yard collecting storage fees, I lost many tools that were damaged and still don't have a rental vehicle. The E.R. doctor said my rotater cuff was damaged and that i need to see an orthopedic doctor which I am unable to do with out State Farms cooperation. So three weeks and nothing!

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8:59 am EDT
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State Farm lack of accountability

In early May, someone backed into my parked car and drove away, while my co-worker watched. Today, the guy's insurance company, State Farm, told me that my damage claim was denied because: 1) their client said he didn't do it, and 2) because the witness was my co-worker and therefore isn't independent (and, by implication, is lying on my behalf). My only avenues of recourse now are to sue State Farm, or to simply eat the cost of the damage to my vehicle. Not a good situation, and a flagrant lack of accountability on the part of the company.

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9:37 am EDT
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State Farm wrongful claim denials

State Farm customers and potential customers beware. State Farm routinely denies legitimate homeowner claims forcing customers to resort to expensive legal action to collect. State Farm and their 800 staff attorneys know most people will walk away from a denied claim because they can't afford to litigate.

Now there's hope. We are in the process of preparing a class action lawsuit against State Farm to stop them from their nefarious wrongful claim denials.

to learn more about this and to read the dozens of State Farm claim denial horror stories go to:

DeniedByStateFarm.org

before you buy a State Farm policy or before you file a claim with them.

State Farm is NOT a "good neighbor."

To share your personal State Farm wrongful claim denial horror story call toll free 1 (855) I'm Angry [protected])

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3:17 pm EDT
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State Farm neglect of payment

My name is Tracy Wrisley and I am one of a few people who take care of a person who was hit by a drunk driver in the 80's and State Farm pays for all of her medical expenses including her in home care. In an essence I am employed by you to take care of this person to the best of my ablity. My complaint is that I am not being paid in a timely or expected manor. The arrangement has been a pay period ending every two weeks with a payment by check/money transfer on the Thursday of the week in which end of the pay period ended. Meaning time cards turned in on Monday and we as your employees should get paid Thursday each and everytime correct. Well we have no idea when to expect to be paid anymore without any notice anymore. I don't think this how you as the employer would expect to pay your employees. We don't get paid Thursday, Friday, Saturday, Monday. We are still waiting to be paid. We cannot afford to miss these checks in this day and age, if it comes to where we can't afford to put gas in our vehicles to take care of this person then some of us don't work. That puts strain on the other employees and also the victim, it also puts the victim in danger of being neglected because due to no care being able to work. We need to be paid on time and in an expected manor. I'm sure your regular agents, secretarys, and other employees due and that is exactly what we are and what we need. Thank You for your patience.

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1:54 pm EDT
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State Farm customer service & policy

My complaint with State Farm Mutual Automobile Insurance is their customer service and their process of entering the wrong information. First, I decided to use the State Farm Auto Insurance because I have them for home insurance. The issues that are real problems are when they start the policy process and then don't complete them. For example, the agents take my credit card information and forget to charge my card for the insurance. Then, when I figured that was an issue. I decided to transfer to another State Farm Office that was closer to my house which was another issue because they act like no one know how to do it. Also, they dropped the ball there as well. Finally, their last mistake was contacting me regarding a wrong VIN number on my policy. Like how long did you not that was not my VIN number! I have insurance cards with the right VIN number so where did this come from all of a sudden. So, now the underwriting team doesn't want me to have any coverage! REALLY!

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6:32 am EDT
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State Farm fire loss / insurance

I will make this quick please if you are considering or have State Farm Insurance cancel them and find someone else. I am a normal person and this could happen to you. I am a single mom with 3 children we had a fire loss on 08/20/2011. The fire was determined that a electrical shortage had ac cured. I was not at fault at all. I lost just about everything. During this time one of my kids was experiencing a health issue that was more important than any material interest. My adjuster out of Lincoln, NB not my own area was on the phone with me and while she put me on hold she made a mistake and I could still hear her line. She was making fun of me and how I cry and just a rotten human being. I immediately hung up and called State Farm's corporate office. I requested a new adjuster. This was on November 25, 2011. I spoke to the new adjuster to find out that she sits next to the first one. Now I know if your on the phone making fun of someone the person that sits next to you is aware of what's going on. I was livid. On this day I received a voicemail that stated my check was being cut and should be mailed out in the next day or two and my adjuster will explain how the depreciation works for replacement of items. Well I was still livid over the new adjuster so I wrote a letter to the WI Insurance Commissioners Office that day. On November 28, 2011 my claim was placed into SPECIAL INVESTIGATIONS UNIT. I have given them bank statements that correlate my loss along with receipts and photos. I have gone through a statement loss with my children and State Farms Attorney that they hired which was from 8am till 6pm we walked out of the attorneys office. My kids are 16, 15, 14. Now they want my tax returns for the past 4yrs.if I refuse they will deny my claim. I have not received any monies minus the $4000.00 they gave me the first week of loss. If this isn't retaliation for writing a complaint I don't know what is. The commissioners office however believes they have this right. Come on... we lost everything how are my kids punished for a letter. These people are inhumane and gross. Please cancel your State Farm Insurance or you could be me. Thank you.

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whymrry1
Buford, US
Oct 10, 2014 2:28 pm EDT

I am looking for anyone who was overcharged by State Farm for homeowners insurance because of incorrect property information used to calculate replacement cost. Working on a class action lawsuit in the state of Illinois. Please email me if you think you may be someone that was overcharged. Thank you

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dishwashershopper
Aptos, US
Jun 29, 2012 6:34 am EDT
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After being a customer of State farm for over 23 years with no claim until recently and I have a similar complaint . I share your disgust and disbelief that State farm advertises its relationship with it's customers as one of a good friend. In reality they are a bully. I have also sent a letter of complaint to the Wisconsin Insurance com. Don't hold your breath this agency is in the bag with large insurance companies. I did some research and found out that State farm insurance ranks #1 in unlawfully not paying claims! Just look at what they are still doing to Katrina claims, it is a disgrace. Farmers is #2. I put my agent on notice that as soon as I have set up other insurance I will cancel all twelve of my policies with SF.
I suggest you hire an good advocate attorney and try Chubb, AMICA, ALLIANZ insurance companies these are listed as #1, 2, and 3 in paying claims.
State farm is gone from my list of trusted companies to do business with.

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Gravitytheseducer
Cambridge, CA
Jun 11, 2012 2:17 pm EDT

I don't really get what it is you think State Farm did to you? I don't see any wrong doing here.I have had State Farm for years and they are the best insurer I have ever dealt with. This is because their premiums are quite low and the service is extremely friendly! Your "bad" experience will not affect my decision to stay with State Farm either, and I would recognize this company to everyone

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4:34 pm EDT
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State Farm ripe off

State farm insurane is not a good company. They were taking my payment out of my account. Then one month they said ur insurance was cancelled due to none payment. I said how is that when u have been taken it out of my acount. I looked in my account NOPE THEY DIDNT THAT month. They said just submit the payment and u will have insurance again. So I did and just got a payment for next month THEY PUT A INSTALLMENT FREE i CAN SEE $20 -$ 50 IF IT AS MY FAULT. OH NO IT WAS 180.00 THAT BS U DIDNT TAKE PAYMENT OR SEND ME A LETTER SAYING U WASNT TAKENI OUT OF MY ACOUNT NO U WANT AN INSTALLMENT FREE

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1:15 am EDT
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State Farm home owners insurance

My home was recently damaged by the tornado weather that hit North TX. Every time I talked to someone I was told different information, which is why it’s taken close to 2 months before we could get to the end of it. I had credible roofing company go out and look at the roof and though initially he had told me he had inspected other houses in my neighborhood that did not need full replacement to the roofs, he would still go out and inspect mine. To his surprise, my roof was damaged, when I scheduled the insurance to go out for the 2nd time, the claims adjuster was very abrasive and insisted there was nothing wrong with the roof. The roofer tried to show him the “soft” spots that were indication of damage but the claims adjuster told him he could NOT touch the roof but simply point. Obviously you cannot “point” at soft spots, you have to be able to touch which the claims adjuster refused to do. Needless to say, the claims adjuster stated my roof did not need to be replaced and only the few shingles that had been ripped off during the bad weather had to be replaced which would leave me with $80 after my deductible and this is after I already spent $500 replacing the fence that was torn down as well with the bad weather. I told the adjuster I did not want to proceed with filing the claim since $80 was not worth it but he told me I had no choice and the claim needs to be filed even though the previous adjuster specifically told me that I did not have to file the claim after the inspection results if I was still going to have to pay for all the repairs out of pocket, $80 was no way going to help pay for the repairs to the roof or the fence. Though this might seem like a long story, this is just the short version of what I’ve been dealing with. I will definitely be switching insurance companies, home AND car!

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4:28 am EDT

State Farm state farm insurance denial

On 6/30/2011 severe hail damage destroyed homes, cars and businesses in the

North Lawndale community. my home and vehicle was damaged by golf ball hail.State Farm Insurance totaled (paid off) the vehicle and agreed to pay for repair of outside lights, gutters, window screens, and porch roof. My complaint is State Farm Insurance refuse to pay for a new roof on my home with two(2) different contractors per State Farm to view the roof for damages (one contracted submitted pictures) and they both agreed the roof was damaged by the hail storm and need to be replaced.

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8:53 pm EST
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State Farm horrible customer service

I used Rhea Baker of State Farm in Vienna Virginia for my auto insurance. I was a long time customer of hers. When it came time to add my son to my policy we needed to meet. I scheduled a meeting with Rhea only to show up at her office and have whoever was working the desk tell me she wasn't there and that person rescheduled. This happened two more times until a month went by and I was so fed up I had to switch my insurance. It took my son an extra month just to be able to drive because of Rhea Baker with State Farm and when I told her that I was switching and why she was very rude to me. I would not recommend Rhea Baker of State Farm to anybody

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5:07 pm EST

State Farm refuse to pay

On July 28, 2011 I was rear ended by another State Farm policy holder. My vehicle received front and rear damage as the result. My vehicle also died when I was hit. It did however restart, however the check engine light did not go out. State Farm sent my vehicle to Abra Auto Body and Glass for repairs. I Pointed out to Ray at the shop the damages including the check engine light. Ray called me a few days later indicating that the check engine light is on as a result of my cam sensors going bad.

I then received a phone call from Donna Adams of team 21, her exact words to me when I asked her why she was refusing to repair the check Engine light were quote" your vehicle has 280 thousand miles on it and that at that high mileage things will go wrong and she does not believe it was caused by the accident and that State Farm is not a bank that holds money for people to come forward for repairs" Unquote. I the asked to speak with her manager Gary Jennings, he indicated since I was a good customer and that I pay his salary he will pay for the replacement of the cam sensors. The cam sensors were replaced however the check engine light stayed on. I spoke with the Manager and Mechanic at the repair shop and they were more or less guessing what the problem was. It seemed more apparent to me that they had made a wrong diagnosis.

I called Ron Green my insurance agent, who indicated quote" State Farm will not get involved in any electrical work on my vehicle, God forbid the vehicle catches on fire and someone gets burnt or killed" unquote. Today August 22, 2011 I received a call from Gary Jennings that he has made a final decision and that State Farm is not going to repair my vehicle. He indicated that an electrical cover that harnesses several wires was broken and that his experts informed him that it could not have been caused by the accident. I made it clear to Mr Jennings that all I was asking for was for my vehicle to be returned to the same condition it was in before the accident and he refused.

I have been a State farm policy holder for 16 years with 4 vehicles, a house and 2 life insurance policies paying approximately $5000 a year times 16 is equal to $80 thousand dollars without a claim now they do not want to make a $700 repair...shame on them!

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4:07 pm EST
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State Farm will not process claim

I got hit by a truck which was also insured through State Farm Insurance. The driver admitted fault and assured me that he would call the next morning. He never did, I call my agent to report the accident. The driver of the truck was not the owner. I have called several times without any satisfaction.

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12:51 am EST
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State Farm onstar

Warning! statefarm sent a letter to me to thank me for enrolling in "drive safe and save" (dss) which is contingent on having active service with on-star. this is statefarm's second attempt to get access to my on-star information and they say clearly that they want the last six month's of my driving history and a release from any liability for on-star's disclosure. the reason this information is so precious to statefarm? they will know exactly how often I exceeded the speed limit, when and where I drive my vehicle, and virtually everything they need to know to justify another increase in my premiums. [protected]@gmail.com

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Frustrated by service
Edmonton, CA
Nov 21, 2012 4:30 pm EST

Very poor service. Can't get through to anyone on the phone and if you do they do not help and put you back on the phone to transfer call that never gets answered. The worst Insurance Company to call for an inquiry.

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10:22 pm EST
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State Farm deceptive business practice

This gentleman is guilty of sub-par business practices and apparently he has is receiving kickbacks. His ability to threaten and manipulate to get what he wants far supersedes his ability to form any type of real lasting relationship. He is a liar and is not looking out for the best intentions of his homeowners, but instead, he is only out for himself and what benefits his pockets. Steer very clear of him and his dishonesty or you and your personal belongings will suffer.

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Tom Bond, State Farm Agent
Fenton, US
Feb 22, 2013 2:06 pm EST

I would like to second the WOW! I have been a State Farm Agent for 20 years and I have never heard anything like this. I work very hard at being the policy holders advocate, they come first. I would enjoy the opportunity to discuss your concerns in person, but without knowing who you are it is impossible to come to a resolution.

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Kevin Haller
Eureka, US
Feb 22, 2013 12:02 pm EST
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Wow! This person must be having a bad day. Not sure if he is talking about the same Tom Bond that I know. I have had Tom Bond as a agent for 16 years and have never had any problems at all.

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7:30 pm EST
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State Farm auto claim

A State Farm insured plowed into me in an intersection in Colorado Springs 1/23/2012. She was cited at the scene. I suffered some minor injuries and my vehicle is probably totaled. I was assigned a claims agent (a useless guy) by the name of Bob Klutz [protected] ext 22080. I was given a rental car for 7 days (?). I was told on the day of the accident by State Farm that they would send out paperwork for my injuries. After I was examined by the ambulance personnel, they suggested I see a doctor since I did have injuries to my legs and a bad burn from the air bag. I did see my doctor the next day and he recommended I return in a month to make sure everything has healed properly. The week came and went with no info from State Farm, no call about my vehicle. I called on 01/30/12 because I was going to need to turn in my rental car, but I had no info about my own vehicle or any info received for a injury claim. I spoke to "Lisa" who is in Bob Klutz's area apparently and she said that someone would call me about my vehicle that day. That day came and went, no call. I called in again on 01/31/12 and Bob Klutz (first time I talked to the actual claims agent) said he would put me on hold and see who was handling my car in the "total loss" department. I was on hold for about 15 minutes and he came back to say he still had not found who was handling my claim in "total loss", could I hold a moment longer. Another 10 minutes passed and a lady came on the line and began asking me if I currently lived in Florida (?) or had ever lived in Florida (?). I said absolutely not, I was calling about an accident in Colorado. She then advised that since the woman who hit me had been a resident in Florida and recently moved to Colorado the claim had been transferred to FLORIDA. She said it was an error on their part and that she would get my claim transferred to a Colorado claims rep. She then transferred me to another person who acted like I had just called in, but assured me that they would extend the rental car for another 7 days. No one has seen my car sitting at a body shop because of this screw up. So at 4:30 pm 01/31/12 Bob Klutz (the name is becoming appropriate) leaves a message at my home number, like he has never spoken to me before, wanting to know if there is any thing he can help me with on my injury claim (WTF?). I called him this morning 02/01/12 and said, "REALLY? Do you not remember speaking to me yesterday morning and dropping me onto a Florida rep who then transferred me to someone in your office?" I have never received a single phone call or paperwork about my injuries much less about my car. Interestingly, his only response is to say that they did send the paperwork, he verified my address and said they would send it again. As I explained how frustrated and upset I am that NOTHING has been done nor has anyone called me (I have done ALL the calling and checking) and never once has anyone apologized or been empathetic. He said it would be hard to work with me since I was so hostile, OMG! His only answer to ANYTHING I brought up was that he would have someone call me, the person in "total loss", his "manager" and " just what else did I expect from him", how about start out by apologizing that I was injured, that my car may be totaled, that they have done no follow up until more than a week has passed, that someone put the claim in a Florida office. No, No not going to be customer service oriented! So I sit here again today, with no more info that I had the day their insured plowed into my car. I am left with no info and waiting for "someone" to call me back, he doesn't know when, but "someone" will call me back. Believe me I am not feeling good about this! Why does anyone wonder why there are so many lawsuits? I will give them a little more time and then I will contact a lawyer. I am suffering, mostly mentally at how this will financially impact me if they total my vehicle, there is no way that I will receive enough to replace my beautiful car. By the way the person who hit me is 90 years old...

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Update by SLKONE
Feb 01, 2012 8:17 pm EST

Mom Knows Best must not have read my entire complaint. I was hit by a person who is insured by State Farm. State Farm is supposed to be handling the claim. I was not at fault in the accident.

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Cooee
Wyomissing, US
Feb 02, 2012 12:59 am EST

Mom - I agree with you. SLKONE -- Why in the world would the insurer apologize to you for their customer hitting you? I have been hit by careless drivers twice in the past ten years (neither incident was my fault) and it would never have ocurred to me to expect an *apology* from the at-fault driver's insurer. So, get over yourself on this non-issue. What I DID expect was the insurer to deliver prompt, courteous service to wrap up the claims as soon as possible. On THIS issue you have gotten a raw deal! This IS a serious problem for you and one you should not be experiencing. You should call the Insurance Commissioner in your state and see what remedy they would suggest to you. They may connect you to a different person/department to deal with at State Farm or advise you to escalate the matter to a formal complaint with the state Insurance Commission right away. If you don't have an Ins. Comm. in Colorado go to the state Consumer Affairs Dept. Do NOT let this lag though - pursue it relentlessly. I don't know if there is a time limit for YOU to do something. Maybe State Farm is dragging their feet so they can say YOU failed to return paperwork or something similar to avoid responsibility. Don't let that happen!

State Farm Customer Reviews Overview

State Farm is a large provider of insurance and financial services in the United States. Their offerings include auto, home, property, and life insurance, as well as banking products and mutual funds. They also provide services for retirement planning and annuities. State Farm aims to serve as a one-stop-shop for customers' insurance and financial service needs, with options for personalizing coverage and investment strategies. Customers can manage their policies and accounts through the company's website and network of agents.

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