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1.6 213 Reviews

StarHub Complaints Summary

29 Resolved
184 Unresolved
Our verdict: With StarHub's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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StarHub reviews & complaints 213

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H
11:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

StarHub How to redress our grievances with broadband etc?

It is time to react to star hub singapore endless excuses, broadband, billing, frequent Internet disconnection, slow server, no response from them. Only get to see their bills monthly!

How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   [protected]@ida.gov.sg  Or  [protected]@ida.gov.sg  or mailto: [protected]@ida.gov.sg  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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11:08 am EDT
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StarHub How to deal with starhub

This seems to be the only outlet to deal with star hub.
Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress :  mailto:[protected]@ida.gov.sg  Or  [protected]@ida.gov.sg  IDA website :http://www.ida.gov.sg/ tel: 6211 2100 .They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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10:39 am EDT
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StarHub Terrible csv/ 1633

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress :  mailto: [protected]@ida.gov.sg  website : http://www.ida.gov.sg/ tel: 6211 6100      They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

Read full review of StarHub
Update by Displease
Apr 30, 2013 10:46 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress :  mailto:info@ida.gov.sg  Or  ida_qsm@ida.gov.sg  IDA website :http://www.ida.gov.sg/ tel: 6211 2100 .They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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10:52 pm EDT
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StarHub Starhub ery bad, terrible services

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . IDA have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. After some time, I got very frustrated and desperate. I decided to write to IDA sg. Star hub render their assistance to me ASAP.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.

It is very important to be honest and truthful with the complaints send to IDA/infocomm. They seems to be our only hope when it comes to star hub.

Please send in your complaint ASAP to IDA if not star hub will defend themselves with etc...

State your star hub account no /name and hp no in your email to the following email address:

http://www.ida.gov.sg/
Email: [protected]@ida.gov.Sg
[protected]@ida.gov.sg
Tel: 6211 6100

Please help to convey the above mentioned help to Starhub customer who are stranded with their bills, services, it issues. We need to help the others too.

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Belleville
Belleville
Cincinnati, US
Apr 29, 2013 4:24 pm EDT

According to Brett the acquirers expect to make a profit of 35 USD per share - and he thinks for the remaining 49% of the Blackhawk shareholders there will not be any leftover.

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2:49 am EDT
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StarHub Maxinfinity broadband - lost wifi connection and poor customer service

My MaxInfiinity Boardband internet connection has been down for 3 days. Till date, Starhub has yet to contact me back on this technical issue. Called on 7 April 2013 at 8:09pm, and were told by that there is a high call volume experienced by the technical department. The girl I spoke to, Ms Sherwen, attempted to address the technical issue, but were clearly technically incompetent since she is not from the technical department. Sherwen asked if my cable connection works, when my fibre broadband internet is clearly a wireless one. I guess Starhub has not bothered to train these helpline officers, Starhub should waive 3 days of subscriptions fee since I have been internet-less for 3 days, and thus unable to do any work from home. I was promised that the technical officer will called me back within 2 hours, after 8:09pm. It has already been more than 16 hours, and I have not received a call at all. From your disappointed customer.

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Displease
, SG
Apr 30, 2013 10:44 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress :  mailto:info@ida.gov.sg  Or  ida_qsm@ida.gov.sg  IDA website :http://www.ida.gov.sg/ tel: 6211 2100 .They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

S
S
Suggest
, SG
Apr 23, 2013 5:54 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . The mentioned gov bodies have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. After some time, I got very frustrated and desperate. I decided to write to Infocom/IDA sg. Star hub render their assistance to me ASAP.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.

We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.

I hope that my advice helps.

ComplaintsBoard
F
9:54 pm EDT
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StarHub Starhub fibre bb down, unhelpful cust service helpline

I have my fibre Broadband down for 2 days. A red light was displayed on the connection symbol of the wireless modem. When Starhub was contacted, the person whom answered the call was not even from the technical department. She explained that this is because of the high call volume experienced by the technical department. The whole island must be experiencing technical issues with their broadband then. When I explained my issues, she asked if my cable connection works. This is a classic example of poor competency and service, since Starhub knew I subscribe to wireless fibre BB, I wonder where the cable connection came from. The customer service was obviously technically incompetent, and her questions are totall irrelevant and unhelpful/ Her best response: she will get someone from the technical department to call me within 24 hours. When I explained that I have urgent work to complete and emails to send, she said she will get the technical staff to call me whitn 2 hours. I waited and there was no reply. It has been 3 days already, and the technical issue remains unresolved. Starhub should waive off at least 3 days of subscription fees. Utterly disappointed with the poor BB service quality, and customer helpline service, despite paying such a high subscription fee of $80 per month.

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ranganathanoou@gmail.com
, US
Aug 21, 2019 8:09 pm EDT

Dear Support,

My office located in 80 Tuas boulevard, I notice that Starting from 13 August 2019, the 3G/4G and starhub signal very very weak.
It's not only me, those using starhub line all facing the same issues.

Best Regards,
Nathan

A
A
Arvind Dhupkar
, SG
Mar 20, 2019 8:36 am EDT
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Our contract for change of plan was made in early jauary. Despite repeated reminders problems re not getting fixed and issues are not getting resolved when the ball is entirely in STARHUB's court

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M
2:24 pm EST

StarHub 100% scam site

Starhub.net.sg is 100% scam site. The prices seem to tempting that you'd end up placing order. After placing the order, you'd told to pay for customs clearance. And after that, you'd told that your items were damaged in an accident. After few days, you will receive an email saying that the items were shipped to wrong address and that you have to wait till the items are back…

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7:55 pm EST
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StarHub Incomplete services

Hi, I changed from Max On line conventional services in Star Hub to Fiber Optic services.. Star Hub completed the installation services on Monday 04/02/2013.. They connected my Home telephone to the new router and said it will get activated within 2 hours.. It ois more than a week and I haver called Customer services many times but of no luck or avail.. Last time I called they just cut the line ! I am now stuck with the connection and this is pure blackmail as I cannot cancel the contract now.. I feel trapped now.. SErvices in Singapore has of late deteriorated a lot.. Can someone help please

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2:38 am EST
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StarHub Selling maxmobile elite plan cannot delivery

On 29th Nov, i change my plan Starhub Maxmobile 7.2mpbs(Data no.[protected]) to Starhub Maxmobile Elite ($60 per month) which is the higher speed and promise at a speed of 45mpbs to 75mpbs, But none of the promise will be able to achieved. Instead i will get only at download speed of 0.35 mpbs to 1.2mpbs and show upload speed of 0.36mpbs which tested in www.speedtest.sg and www.speedtest.net .Only on saturday or Sunday the speed was 2.3mpbs. The speed is not better than the old plan Maxmobile 7.2.

As such, I make at least 6 times( call 1633 and long process wait and wait) complaint to technical and hotline, all the technicians keep asking me to reset and wait for their call tomorrow, but nobody call back. it continously for two week or until last guy name Bobby (Manager) inform me that their starhub theorical speed is 1.4mpbs to 9mpbs only. The manager even highlight to me they can send me the linkage which stated, and he also inform that I cannot terminate or change back to my old plan. I was totally disappointed, I feel that i am one of them helping starhub to pay their fines of $10K more or less.

The Question is why they are openly selling plan that they cannot able delivery, i feel being cheated yet IDA or Advertise Agency do not stop it and allow it. IDA should do a Audit check that how many people are affected by the empty promise or scam. If you are affected by this plan, please email to me [protected]@yahoo.com.sg - John Lee. So that we can lodge a complaint to the police or Majestic Court for investigation, hope the minister replace the non productivity IDA official for no taking action.

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G
Give help
, SG
Apr 29, 2013 7:29 am EDT

Please email your complaint to IDA Info@ida.gov.sg And
ida_whistleblow@ida.gov.sg
website -http://www.ida.gov.sg/ tel:[protected]
Info communication /Ida of Sg will help you but you must be truthful with them.
Star hub will surely respond to u after u notify the above.

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2:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

StarHub Billing

I am a university student in Sinagpore, I came to Singapore 4 months back from India. I signed a contract with starhub for 1 year service. I took the $60 plan per month. whenever i get my bill, it is always more than $120, they refuse to put a cap on my bill, refuse to inform me of my bill in the middle of the month, I get a call after 2 months saying my bill is $312 and i have to pay the whole amount within 3 says or services will be terminated. They even overcharge on international calls. Their "subsidized" line 018 is a scam. I live on a student budget and now they tell me I have to pay $542 to get out of the contract.

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STARHUBSUCKS
, SG
Dec 06, 2010 12:30 pm EST

STARHUB SEND ME A LETTER INFORMING THAT I HAVE NOT MADE PAYMENT FOR 2 MONTHS! BUT I HAVE ALWAYS BEEN MAKING PAYMENT ON THE 12TH OF THE MTH ON THE DAY THAT I GET MY PAY WITHOUT FAIL. BECOS THEY CHANGE THEIR ACCOUNT NUMBERS AND POSSIBLY THATS WHEN I MAKE PAYMENT IT WAS NOT CAPTURED. BUT AXS MACHINES NEVER REJECT MY PAYMENT! THEY CLAIM THEY ONLY SEND REMINDERS IF NEVER PAY FOR 2 MONTHS! BUT THE FUNNY THING I HAVE ALWAYS BEEN MAKING PAYMENT AND SUDDENLY IN NOV I RECEIVE LETTER SAYING LAPSE FOR 2 MONTHS! THEN IN SEP THEY NEVER SEND ME DETAILS OF ANY OUTSTANDING. THEY EXPECT ME TO CHECK WITH MY BANK BUT THEN TO ISSUE STATEMENTS I HAVE TO PAY TO MY BANK! PAY TO SHOW THAT I HAVE PAID! RIDICULOUS!
STARHUB REALLY SUCKS TO THE CORE, IT IS THEIR PROBLEM AND CAUSING ME TO DEAL WITH THEIR STUPID PROBLEMS. I HAVE DECIDED TO JUST PAY THEM AGAIN COS I AM THEY TYPE OF PERSON WHO CANNOT TAHAN OUTSTANDING PAYMENTS! I AM WAITING FOR MY CONTRACT TO END IN FEW MTHS TIME THEN I AM GOING OVER TO BETTER PROVIDERS. I HAVE ALREADY PORT MY MOBILE. LET THEM BANKRUPT IN HELL!

C
C
Cheatingg?
, SG
May 04, 2013 7:18 pm EDT

Very simple!
How to deal with starhub problems even wrong biling which they insist that u must pay. Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   info@ida.gov.sg  Or  ida_qsm@ida.gov.sg  or mailto: ida_whistleblow@ida.gov.sg  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
Better email Starhub in black and White about your complaints and let them reply u in black and white. Please be careful in trusting their staffs verbally. They change their words and agreement etc according to situations. In my personal experience, their management is ######. Do saved a copy of sent and replied email to them. 
Please also take down time and date and duration of broadband tv, digital, Internet been disrupted for IDA and MDA coz Starhub always claim investigate but In my opinion, it is ###.
Kindly furnish it to IDA. For tv, email to MDA Sg for Starhub tv issues for help.

In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... 
Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom amd MDA,  the gov authorities. 
If Starhub 1633 broadband department continue this kind of services which is likely to worsen, only us the consumers paying for it will suffer in the long run. Therefore, do take actions with their irresponsible attitude.

Starhub will surely respond to IDA and MDA coz these authorities will investigate into our complaints. They seems to be our only hope when it comes to star hub. How about writing to the minister in charge and our MP?
Singapore MPs wouldn't sit on the fence.

I hope that my advice helps.

 Comments Singapore Internet Providers

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A
6:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

StarHub Extremely poor client support

I have an existing account with Starhub Singapore that includes both mobile and TV Cable services. On 21 October I had contacted Starhub for an upgrade of my mobile as part of a voucher offer of $100 to a Nokia Lumia 610. The phone costs only $42.

As I am currently residing in London, I had asked if Starhub would deliver the phone to my sister in Singapore, provided I cleared all security questions. In spite of having established my identity and clearing all security questions, they later came back and insisted on me presenting my IC upon receipt of phone as it was considered a "recontract". I am obviously not able to do so and asked if I could authorise my sister to do so.

After stalling for another two weeks and numerous long-distance calls from London and wrangling with several customer care agents (Meng), I made a call to Steve Phua, a Starhub manager, and insisted that he come up with a plausible solution. Not only did I spend a whole hour on the phone with Steve, (it was 2am in London when I made the call), Steve struggled to help me. Finally, he managed to find an interim solution, (and this was after 2 weeks and 5 phone calls from London), which was to provide a Letter of Authorisation to Customer Care to authorise my sister to collect the phone at the Tampines location. The call took place early 2 Nov 2012.

When my sister went to collect the phone that evening, she ended up waiting three hours before she was called. This was truly the last straw that broke the camel's back. How very very insensitive, thoughtless and callous of Starhub to have ANY customer, let alone a long standing one such as myself, endure the inconvenience and humiliation of jumping through one hoop to another. I have never in all my interactions with mobile companies around the world, from the US to Europe and Asia experienced anything as appalling and outrageous as this.

In light of the above, I demand a formal apology and nothing less from Starhub for not only an appalling delivery of service, but most of all, their complete failure to understand and empathise with the needs of their clients. It is evidently clear from my very frustrating experience here that they are simply not at all interested in serving the needs of their clients, only their very own. Shocking.

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8:23 am EST
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StarHub Exchange policy

I just bought 2 Iphone5 units from your Bugis outlet recently, i've check the first unit & everything seems 2 be fine but as for the second unit, as i'm in the rush, i've called my wife 2 check on it if there's any scratches or any other fault & at the same time (didn't expect that there's something wrong with it), so i can proceed for the payment. After the payment, i went back to my wife and she told me that there's a scratch mark on it so i requested 2 change a new unit since i never ever left the counter so the custiomer service when in check on it. 5 mins later she came out and told us that we can't make any exchange due 2 we have make the payment. So i request 2 speak to the duty manager(Danny Tan) to explain on it. He came out and told us that they can't make any exchange because it's a mutual agreement that once i've check the units than i make the payment but i've not even left the shop yet. So he said that will arrange for me a new units when the stock arrive due to currently they don't have the stock to exchange on their side & i have to go down to either plaza sing or vivo to do the exchange. I've no choice but to accept it due 2 i'm in a rush for my baby to go home to drink milk. I've went down to vivo to do the exchanging end up, i'm just changing the unit but not the full set, end up i didn't make the exchange and left vivo. Currently will like log a complain on this 2 hope that someone could explain on this help me to solve this things, thanks alot

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Cheatingg?
, SG
May 04, 2013 7:15 pm EDT

Do u wish to waste your time calling them1633or etc or wait for months and may nit even get a reply. Don't bother to waste time in hoping that Starhub will etc... I wasted months almost a year. Really sympathise you. Just lodge a complaint to IDA via email ASAP. U can Assure that Starhub will respond to. ASAP.

C
C
Cheatingg?
, SG
May 04, 2013 7:12 pm EDT

How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   info@ida.gov.sg  Or  ida_qsm@ida.gov.sg  or mailto: ida_whistleblow@ida.gov.sg  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
Better email Starhub in black and White about your complaints and let them reply u in black and white. Please be careful in trusting their staffs verbally. They change their words and agreement etc according to situations. In my personal experience, their management is ######. Do saved a copy of sent and replied email to them. 
Please also take down time and date and duration of broadband tv, digital, Internet been disrupted for IDA and MDA coz Starhub always claim investigate but In my opinion, it is ###.
Kindly furnish it to IDA. For tv, email to MDA Sg for Starhub tv issues for help.

In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... 
Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom amd MDA,  the gov authorities. 
If Starhub 1633 broadband department continue this kind of services which is likely to worsen, only us the consumers paying for it will suffer in the long run. Therefore, do take actions with their irresponsible attitude.

Starhub will surely respond to IDA and MDA coz these authorities will investigate into our complaints. They seems to be our only hope when it comes to star hub. How about writing to the minister in charge and our MP?
Singapore MPs wouldn't sit on the fence.

I hope that my advice helps.

 Comments Singapore Internet Providers

ComplaintsBoard
K
7:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

StarHub Recontract

Written out of anger:

I felt so cheated by starhub! In may 2010 I sign a 2 years (Powervalue 300) contract to get a iphone 3gs and I paid $ 248 for it, so after one year later which is may 2011 I go for early recontract to get iphone 4.. But the staff told me I need to pay $300 for early recontract, but if I upgarde my plan to smartsurf 700 which is $98 per month then I dont need to pay $300 early recontract fee... The staff also told me even next time I want to early recontact I also dont need to pay $300 early recontract fee non upgarde my plan anymore.. But but but... Today I went down to starhub and I wanted early recontract to get samsung galaxy s3 for $198.. They told me I need to pay $300 for early recontract-_-" they told me the rule has change! How come rule change without informing customers? I really felt so cheated! I using starhub so many years already and I am happy with it.. But this time round I very very disappointed with starhub. This will my last time using starhub line after my contract end next may:~

(Pardon for my poor english)

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A
Anthonyw2411
, SG
Jun 05, 2016 3:01 am EDT
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I totally agree with you. I having a terrible experience with starhub today.
I just receive my re-contract letter w voucher $100. So i went down to their shop to do a re-contract.
I saw the latest Samsung galaxy S7 4G+ stated Original(S$299) promo for (S$149) now.
When i wanted to sign it with my $100 Voucher. They told me that i cannot use it with their promo. Which do not stated on the voucher or the phone flyer. They told me that this is starhub management issue. There is nothing, they can do anything.
When i call up the hotline. Same reply, i get from it. If i want to use the voucher, I have to use the original price.($299)
If that is the case. Why do starhub send me this voucher. This is the reward for hardcore customer.
I think i will switch to M1 or singtel. As they do not have issue over it.

R
R
Rectif
, SG
Apr 24, 2013 10:59 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . The mentioned gov bodies have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. With their broadband and especially hp department. After some time, I got very frustrated and desperate. I decided to write to Infocom/IDA sg. Star hub render their assistance to me then.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.

We need to bring our issues to IDA/Infocom and to MICA, the gov authorities. They seems to be our only hope when it comes to star hub.

I hope that my advice helps.

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2:44 pm EST
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StarHub Unexpected terrible service

I was charged more than SGD200 for data roaming which I never used and my phone has "Data Roaming" turned off. So here are the steps/actions I took:

1. I called in to billing on a Sat morning. Pressed the correct numbers and I ended up with billing dept for cable TV. Now that was weird. Anyhow I asked to be transferred to mobile dept, I was told it was not possible. And he'd have mobile dept call me back. Obviously noone did. So I called again and this time I got the correct billing dept but I wasn't pleased with the resolution he gave. Practically he said, someone would call me back.

2. So I went into Starhub service center. Superbly bad service. Again it was unsatisfactory. Bad manners and giving me excuses for everything. He was saying turning on wifi would trigger 3G as well. If 3G disable how to access data, he said. So I took the phone and turned off 3G and I tried wifi. He was dumbfounded.

3. So I was waiting for reply over the next few days. I called in again to billing. On and off for 1.5 hours, noone could pick up the call; too busy.

4. Thus I was left with no choice but to write in thru feedback form. After a week I was told to go into service center to see the logs of the data roaming. So I went in.

5. Meeting the person at the counter was beyond expectation. Well the moment he realized my issue, he was practically ignoring me. I was talking and he was looking everywhere else. Very bad manners. Amazing. He kept saying facebook usage as the logs did show some facebook logging. So here was I trying to explain that "Data Roaming" was off all the time. Practically somehow in the bus ride back from Malaysia to Singapore, the changing of service providers triggered the data roaming. Obviously he wasn't listening. He kept saying "facebook". So I pointed to him some are background data running as well like forex exchange. He said "that and facebook". He kept pushing the point that I was facebooking while in the bus back to Singapore. As if I don't know data roaming is expensive. He was never in the mindset of helping customers. He was trying to dish me away.

So everyone said Starhub is a no no and has a reputation of bad service. Now I believe completely. And really unexpected at my end. I subscribed to M1 as well on mobile service and so far so good. After the 2-year contract with Starhub, that would be it. I will never bother ever thinking of subscribing anything on Starhub. I could blame Android, I could blame LG Optimus 2X for the charges but the way Starhub handled it so badly again and again (each time practically) really is unexpected.

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Give help
, SG
Apr 29, 2013 7:36 am EDT

Please email your complaint to IDA at email: Info@ida.gov.sg And
ida_whistleblow@ida.gov.sg
website -http://www.ida.gov.sg/ tel:[protected]
Info communication /Ida of Sg will help you but you must be truthful with them.
Star hub will surely respond to u after u notify the above.

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Rectif
, SG
Apr 24, 2013 10:58 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . The mentioned gov bodies have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. With their broadband and especially hp department. After some time, I got very frustrated and desperate. I decided to write to Infocom/IDA sg. Star hub render their assistance to me then.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.

We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.

I hope that my advice helps.

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P
popinjay
, SG
Jul 08, 2012 4:42 am EDT

I agree..i had the same experience recently having to deal with a 2nd hand migrant, an arrogant, rude pinoy customer customer name Julius at Plaza Singapura outlet which in the end doesnt solved my problem. Why do starhub employed more staff from Philipines than sporean...Then worse behind the counter, 2 pinoy staff(1 male, 1 female) chatting abt their off day for some 10 mins when i was still at the counter. It was irritating hearing their tone & they keep on & on...Is starhub saving cost?

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3:29 am EST
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StarHub Beware of overcharges on gprs

B4 I go to malaysia, I called up the cust svc to double check on the gprs charges. I told her that I am going malaysia n what will the charges for using it if it goes above my plan 12gb. She told me the most I will be charged at $30 capped for above 12gb. After I came back from holidays, I received my bill and was shocked I was charged over $400 ++ for the data. I called in to resolve the dispute. It went from one customer service to another cust service and till now it has not been resolved. This happened in december 2011. Even the customer service promised to call me back to discuss but no calls receive from them but I have to keep chasing. I have even send emails. Take note if you go malaysia, you will receive sms from starhub stating that digi & umobile is in conjunction with starhub. So if we were to click their network, it stated in the sms we will only be charged $15/day to enjoy unlimited data roaming... If so I did click on to it and why am I charged $400 ? Very disappointed with starhub for slow service on clearing dispute and call back... Also the female cust service that gave me the wrong info does not sound like a local... So I guess she either do not understand my question or she does not understand simple english that she gave me wrong info !

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4kidsmum
, SG
Oct 18, 2012 7:53 pm EDT

When it comes to dispute they do not want to rectify it but dragging it. Won't be surprise if is because of their fault and you are not paying the $400 the rating they give you is bad. This is what they call excellent service. My issue dragged 2 years and they don't rectify but ask me to pay. The staff that talk to me also don't understand English she sound like philippino staff name Sugar. She couldn't settle the issue, wasted an hour talking to her and she tell me that she need to end the conversation and hung up the phone. Problem didn't settle and no one call back. What kind of service is Starhub giving?

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4:44 am EST
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StarHub Overcharges of billing for starhub mobile

To whom it may concern
Dear Sir/ Madam
I have used the Starhub mobile contract with the number +65 [protected],
Currently my wife is using this mobile as I have got another phone allowance from my company.

We have noticed this since last year because when my wife went back to home country Myanmar (from April to June) she bring along her mobile, so it was not used for outgoing calls that period, however the same bill came for the payment.

After she is coming back to Singapore, she noticed that she received the calls and SMS from the numbers she did not know.

We now received again for the payment for the bill (from Dec 2011 to Jan 2012), it was stated in the bill that local outgoing call was more than 300 minutes.
We are very surprised and frustrated with the billing services because my wife told that she did not call that amount.
She has recorded her call history (as we can trace it from phone record- BlackBerry R 8520 )
Kindly help us how to raise this issue to the officials concerned from Starhub company, mobile billing services.

Thank you
Best Regards,
Mr Kyaw Thein Hlaing @ Ko Ko
Blk 459, #09-702, Jurong West Street 41
Singapore 640459

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John Lee19719
, SG
Mar 15, 2012 8:01 am EDT

I also got a starhub mobile bill today on 15 March 2012.
I am a smart 300 plan which means that I have 300 mins or 5hrs of talk ### out going call locally FREE.
To my surprised the total usage for out going call from last month was over 356mins which means i exceed 56 mins.
They bill me for this 56 mins...Though the amount is small but it is not the issue.
The issue is I did not use this phone for 3 weeks becos i was overseas and used company phone.
So how in the world did i clock more than 300mins...Also I am not a high user for the past 10 years..
We all know our selves don't we...my monthly usgae for out going and incoming combine never exceed 200 mins..
Cos noe adays we uused whats app, viber and so forth...are we that stupid to used line ?
I call SH and enquire about this discrapncies, they told me to solve this is to subscribe to $5 montly subsciption fee to see the call log..
For what ! why should I subscribe to this if I knew myself that I don used so much out going call.
It does not matter who i call, so long i don't exceed 300 mins which I don't .
This happen to me also in Nov 2011 which shows that i used ougoing about 630 mins...SH waived it for me aand I thought this was a one time affair..But now having this 2nd incident, I think my number is compromised...what did SH advice me...they asked me to subscribe to monthly call log to mintor..How rridiculous this is...vomit blood...

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redress.me
, SG
Feb 06, 2012 5:50 pm EST

I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=1923

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7:18 am EST
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StarHub Terrible service

I need to raise a formal complaint regarding Starhub which has been responsible for a very damageable interruption of our Business operations. Not only because we are all very upset about the time and money we have spent on what should be a very straightforward process, but to also warn other Businesses about the situation with Starhub when chosing between Starhub and Singtel.

To make a very long story short, here are the pitfalls which brought us to an incredible situation I would never imagine to experience in Singapore:
- wrong information about delays over the phone, resulting in a bad anticipation on our side
- commitments which can never been reached on Starhub side: you can never talk to the right person, no one knows, everyone is always waiting for someone else to give an information, etc
- between Starhub and their partners Insiro: there is such a split in responsibilities ! No one knows who is doing one and when
- no one can give a complete and precise information about the end to end process.

Just a few examples of what we have been going through:
- an installation guy came this morning (after 6 days delay) only to realise the cables were not properly prepared for the installation. When I called the account Manager at Starhub. she informed me I was responsible for hiring a cable Company to do the necessary job. HOW WOULD I KNOW if no one explains to me the process ?
She told me someone from Insiro would call me right now, but no one ever did.
- I also subscribed for 7 phone lines (and received a quote for it). This morning, I was told that the actual router could only support 4 lines. I had to buy on my own a complementary switch and pay for it ?!

Just a few examples of a terrible service which leads to a very difficult business situation on our side !
Totally incredible and unacceptable.

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VikasM
, US
Jul 08, 2016 5:30 am EDT

This complaintis with respect to no network service available since past 2 days.
I tried to reach the customer care but no luck.
I did everything from starting my mobile, cleaning my sim card, changing sim card slots and also tried on another mobile.
Still i have no network, nor i am able search for the network service provider for StarHub.

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C
Cheatingg?
, SG
May 04, 2013 7:20 pm EDT

Very simple to redress your grievances.
Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   info@ida.gov.sg  or mailto: ida_whistleblow@ida.gov.sg  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
Better email Starhub in black and White about your complaints and let them reply u in black and white. Please be careful in trusting their staffs verbally. They change their words and agreement etc according to situations. In my personal experience, their management is ######. Do saved a copy of sent and replied email to them. 
Please also take down time and date and duration of broadband tv, digital, Internet been disrupted for IDA and MDA coz Starhub always claim investigate but In my opinion, it is ###.
Kindly furnish it to IDA. For tv, email to MDA Sg for Starhub tv issues for help.

In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... 
Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom amd MDA,  the gov authorities. 
If Starhub 1633 broadband department continue this kind of services which is likely to worsen, only us the consumers paying for it will suffer in the long run. Therefore, do take actions with their irresponsible attitude.

Starhub will surely respond to IDA and MDA coz these authorities will investigate into our complaints. They seems to be our only hope when it comes to star hub. How about writing to the minister in charge and our MP?
Singapore MPs wouldn't sit on the fence.

I hope that my advice helps.

 Comments Singapore Internet Providers

S
S
Suggest
, SG
Apr 23, 2013 5:36 am EDT

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . The mentioned gov bodies have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. After some time, I got very frustrated and desperate. I decided to write to Infocom/IDA and MICA sg. Star hub render their assistance to me ASAP.

I hope the people here will seek help from proper channel for their grievances and etc...
It is the only hope to resolve problems with star hub else they will just ignore you or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them.

R
R
redress.me
, SG
Jan 26, 2012 11:07 pm EST

I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=1922

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2:36 pm EDT
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StarHub Roaming fee

August 25, 2011

We signed up for a 2 year mobile plan with Starhub including a roaming fee. This gave us the impression we would be protected against excessive roaming fees when travelling abroad. Returning to Singapore after a 4 week stay in the Netherlands the invoice turned out a shocker.

Even though we used the cell phone minimally, as we obviously have heard horror stories before, it turned out we were charged hundreds of dollars for just picking up our emails 2 or 3 times a few minutes. Realize it is not about the time you spend on the phone but about the amount of data you pull.

Overall Starhub is cashing approx 1000 $ this month, to me a total rip off. The customer service person explained to me the roaming fee only covers access to roaming not the actual usage itself. I consider this misleading marketing. Anyway, just wanted to make you aware.

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katcat88
, SG
Apr 16, 2014 6:39 pm EDT

I'm having the same problem. They auto switch on my data roaming without my knowledge. I'm a careful person. Once I landed in another country the 1st thing I do is to made sure my data roaming setting is off. Came back with $1200 bill is not acceptable as my bill normally cap in below $100 when I'm in overseas. Now I have to terminate my line and change to other operator . Won't be paying this bill . I don't what will happen but it's unfair to me

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JSM1
, SG
Jun 11, 2012 2:13 am EDT

Unfortunate to be pickpocketed in Paris by 2 kids, one distracted me and the other flick my iphone
only found out later when back in hotel and immediate suspend my line with starhub
Guess what, SGD 1, 653 bill awaited me when I got back
How can the line be still making calls after being suspended? must be some serious problems with their technical
arrangements with their partner in France, so I am made to pay for their inadequacies?
at first refuse to waive charges, then send some badly written note about partial waiver, again why must I pay partial for their mistake
ask for reply and clarifications, waited 10 days, still no reply
### COMPANY, Plan to cancel my paln even if its with early termination and penalty...cannot work with people with no ethics...

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12:20 pm EDT
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StarHub Bill amount wrong

I had such a worst experience With Regards Starhub mobile service is very patheti & useless . More than 3 month never receive bill.1st month bill wrongly charged more than$ 263. I always thought starbub branded and they exceed customer basic enquiry, but As I spoken to customer service center that one of the agent (starhub staff)his name Mr.hannif he quickly said my hand phone belong to one of the Chinese girl.After long conservation i given all my details & changed . STARHUB mobile service is .As per contract 30% off & IDD all included, but the bill was extra charges of IDD & got only20%off totally wrong. How come STARHUB charge the bill any HOW? i call many time to STARHUB Call center Staff every time system shutdown & never update my details, today put me hold 43 min.what kind of service . I would like have proper explanation for this poor service.please ensure charge all the customer accurately.

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StarHub Refund of addditional amount paid for post-paid mobile line subscription

I have terminated my post-paid mobile phone line with Starhub since last year. And following that, I have requested multiple times for Starhub to transfer the outstanding credit amount for that post-paid mobile phone line against the cable TV. However, after 6 months nothing was done. Have requested multiple times for the customer service to call me back and yet nothing was followed-up as well.
Very disappointed in their service.
Sounds very much like their scam to bump up their figures on the mobile phone subscriptions & revenue amount.

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M.Muniraj
, IN
Apr 16, 2012 2:50 pm EDT

Dear sir,
good afternoon sir, i want to terminated my postpaid account my mobile no [protected], please refund my deposited money as early as possible

M
M
M.Muniraj
, IN
Apr 16, 2012 2:45 pm EDT

M.Muniraj sg my mobile number is terminnated no [protected] i want my deposited money as early as posible

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