Starbucks
reviews and complaints

We went to t4 baggage starbucks coffee, sky harbor international airport, phoenix, az. Store id: phxsta16
The 6 crew members were totally unorganized, each person was doing every job so drinks were being made randomly by whomever walked by. The crew was literally walking into each other as they meandered around the store. On top of that my 2 drinks were wrong, the person in front of us and behind us also had incorrect drinks. The one customer was so mad she asked for her money back rather than a correct drink.

I am a loyal starbuck's customer. I spend a lot of money on coffee. I am absolutely sick and tired though of getting a coffee and then have it drip all over... Either down the cup on my hands or down my outfit when I take a sip. This is really uncalled for with a brand promise such as starbucks's. Is it really work the pennies that are being saved? I never write complaints. For me to get to this point is really saying something. Don't forget why customers pay $5 for a coffee!

I loved starbucks and was their loyal customer for a long time.
Recently I went to starbucks to get some coffee. I made and order and purchased a take out coffee.
When I was just about to leave one of starbucks employees accidentally run into me and as a result coffee was everywhere - on the floor, on me. They said they were very sorry and that's it. They never offered me another coffee! Just said how sorry they were and nothing else. Very bad service!

Starbucks in newark airport terminal c storeid: ewrsta06
Customer service was bad - I asked for a grande pike coffee with a little bit of steamed milk (instead of leaving room for milk at the bar). They refused to do it; they said they would have to charge me for a misto. I was not interested in a misto I only wanted a full cup of coffee with a little bit of steamed milk. I explained that no other starbucks ever charges me for a misto and that's how I always order my cofeee at starbucks. They said sorry, that's how we do it here. Shouldn't all starbucks' be consistent across the board? Even when I order coffee from a starbucks inside of department store I never have a problem.

Hello,
I am an employee at the lax airport and I frequently patronize the starbucks at terminal 6 (laxsta29). However today will be my last time going there because they're sevice is extremely lousy with a capital "l".
Everytime I go there, they are always out of products and the counter where you get your condiments is always dirty. From spilled milk to sugars and cinnamon spills. It's absolutely disgusting. Mind you this location has only been open for business for around two to three months and the first time I went there the place was so unorganized they didn't even have displays set out and the counter again was all dirty from the night before and I know this for a fact because I asked them "why was the counter so dirty since they just opened an hour ago" and the young lady's response was" because the night shift didn't clean up last night. So i've decided to just take my business somewhere else.

Stopped by your location harris hospital fort worth tx. 10/7/16. At 3 pm. Going to place an order for black ice tea for 4 people. The girl at counter would not acknowledge us standing there. When we placed our order she stated we don't carry that anymore with an attitude. I stated well it's still on your menu and she came back with even more attitude. Well it hasn't been updated in a couple years. This is a hospital with hundreds of people going in and out everyday. Guess yours sales at this location are slipping and I can see why. I'm a overly nice person but her attitude just made me realized why there's so much trouble in the world.

This happened in the starbucks at kings plaza mall on 9/14/2016 @ 12:45pm. I was standing in line waiting to place my order, I was the only person on line. There was 1 person ahead of me, standing at the register. I must have stood there about 20 minutes. When I finally get up to the register the cashier decides to take some other random persons order who just walked up to the counter. The line specifically forms behind me. There is even a roped off area with a sign that reads "please enter here", which is where the line begins. When I informed the cashier that I was waiting in line, he responded with, but she was waiting longer. Which first of all, is not even true. There was no one else there the entire time I was waiting, except for that one other person in front of me at the register. Even if she had been standing there longer, she still was not on line. So why wouldn't you say anything to her? Why bother to even have a line at all then if people are allowed to just walk up to the register without any regard to the people or person in line? I even pointed out the sign to both this other person & the cashier. They both had the same response "she was here first". What a crock of b. S that was! So rude. I walked off without buying anything. Next time I go there i'm going to purposely cut the line and say well why not, when it was done to me it was ok right? Not going there again. You are not worth it anyway. Learn where your line forms & make sure your customers know it too. That is so not the way to treat your waiting customers at all.

I bought a cup and a pack of 3 steel straws at starbucks in bellerose, ny, for about 40.00. The second time I used it the steel straw cut my mouth up. It was very painful and is still sore after almost a week. I threw the cup and straws out. This is a horrible, dangerous product. I feel its only fair for the company to refund my 40.00 and the price of my venti latte and pay me for the pain I am suffering because of this straw. They really need to get rid of it. Im sure others have been hurt to. I may call an attorney about this if I dont hear from them!

Hello,

I would like to make a formal complaint about starbuck's indianapolis, in. Lafayette rd. Location. I am partners with food donation connection. Since joining the program, whenever the manager catheryn is there she is unprofessional and rude to me. I am an on-air host for a major network and I own a charity and I pick up donations from several donors for a good cause. This morning after waiting in a long line. She decided to make me wait again for donations. She often does this when she is there. It takes about 10 seconds to get and give the donations in the containers already packed. She went on to restrict the other workers from getting donations for me which again, were ready in a bin, sitting in plain sight, feet from the registers since close the night before. She only gave us one container and when I called, prior to going to pick it up, another worker told me there were two. She really put a frown on my face this morning just from her negative attitude and behavior. And her negative attitude continues for the last 5 months. I used to be a customer at that store for some odd 6 years, but it wasn't until I started to pick up donations that her attitude changed. Its as if she has a personal stake in the game by following starbucks policies. If I were the owner of starbucks, I would want all my employees to use the best professional conduct, with everyone, including charities.

I went to starbucks coffee store at 30 whitlock ave, 30060 marietta today, 07/16/16, thinking to buy a package of via and claimed a free drink for my daughter. I parked my car at 12.30 pm. I was walking towards the store door when I realized I forgot my starbucks rewards card (that I have had for being loyal customers had it for around 3 years). So I downloaded starbucks apps and I knew it took longer cause my internet was slow, my daughter and I decided to walk around to kill the time (while starbucks app still loading up) instead of waiting inside the store because from my previous visits, the store was busy and no empty tables left.

When I came back to the parking lot (around 12.45 pm), I saw an orange ticket was stick on my window by eps parking services employee technician id#139. I asked one of the starbucks employee, but she did not know anything and advised me to call the number on the orange ticket. I called the number and found out that the eps employee was still in the parking lot, dealing with other starbucks customer's cars and some people regarding the same problem (I saw some cars had the same ticket).

This was the first time I got charged for parking my car at this starbucks as starbucks customer although it was not the first time I visited this store. I asked the eps employee who issued the ticket why I was charged, and he explained that any one who left the property, even though he/she bought starbuck products and left the car to go somewhere and came back to buy starbuck product again would still be charged $75 and if the customer paid to him I would be charged $50 only.

Then he showed me the warning sign. The sign is one under the tree (that some part of the signt is covered by leaves), and the others are at both entrances/exits of parking lot. However, the sign is misleading customers and tricky as in the pictures attached. On top part of the sign is printed in large size letters (warning-parking is reserved for current customers of starbucks only) and the bottom part of the sign in small printed letters saying about booting cars. (the sign in the pic look big because I zoomed it when the picture was taken).

When I asked when the eps was allowed to charge starbucks customers who parked at starbucks property, the eps gentleman said that it was after starbucks and eps had signed the contract around a couple of months ago. I was left speechless for that. I can not believe that starbucks has signed the contract to impose charges on loyal customers who park their car in their property?. This is a betrayal to loyal customers!

My questions are how a big company like starbucks who wants their customer loyal to them treats their customers like this by signing contract with eps to charge their loyal customers for parking in their property? Does starbuck make money on this deal? I believe, starbucks will lose customers, especially on this location if there is no solution. If I am the only one who got the ticket, I would understand, but there were many customers today that got the same situation.

My expectation is, starbuck has to enforce eps parking and services to refund my money and other's. If starbucks wants to make money by doing this such business, starbucks and eps has to change the signage so it will be read clearly and not misleading. The warning in the bottom part should be printed in large size letter and moved to the top part.

Although after I had been charged $50 for waiting on starbucks app downloaded, I still bought the via coffee because that was my reason to park my car there.

If there is no resolution on this matter, I will stop patronizing starbucks and will not spend any dime on their products. I have spent hundreds bucks/year because my family is a starbucks' family. I even bought my verrissimo coffee maker in this downtown marietta store.

Starbucks runs promotions and asks customers to buy coffee multiple days with the promise of reward points/stars. They offer stars, for example, 200 stars, in exchange for buying 15 times in 15 days. They also run promotions rewarding you for trying multiple new products in a limited time period. But they don't give you the stars. Recently I participated in two promotions, one for 200 stars, and another for 60 stars. No stars were ever loaded onto my account. When I called Starbucks to complain they said they would be loaded within 24 hours. That was 4 days ago. They got me to spend about $86 dollars in 18 visits but they don't honor their promotions. I have been a loyal customer for years but not anymore--Starbucks is interested in getting me to spend money but won't honor their promotions. Thanks Starbucks--consider me an ex customer.

Received a very nice travel mug - 2 months later - I managed to break the lid. Guess what?! They don't provide replacement lids, at all! So if you want to use your mug - you have to buy a new mug. Dumb. Never again. Save your money.

I got a mobile order for a peach iced tea. When I got there instead of making my drink I saw the employee put my cup off to the side and he continued to make other drinks. I stood there for 15 almost 20 minutes and nothing happened. I even pointed out to my friend who was standing next to me that my cup is over there on the side and that they are not touching it. When I said it I saw that employee look at me, but he did nothing. I decided to tell one of the other employees what happened and she asked that employee what happened. He said that they just simply ran out of the peach syrup. Instead of informing me about it like a mature adult he decided to act childish and put it away and disregard as if it didn't exist. So disrespectful. I spent good money on that drink, so I deserve to get it or get my money back. In the end I just got the iced tea with mango syrup instead.

Bought two of the Black Tea Lemonade add Sparkling Drinks, got home and tried it and it was disgusting. Not just one but both were bad. You mostly tasted the sparkling water in it. I would never of thought that Starbucks would have a bad drink. Won't be getting teas from Starbucks again. Ashland and First street.

Around 7:25 tonight, June 1, 2016, I went through the drive-thru in Greece, NY on West Ridge Road and ordered a beef brisket sandwich and a tall skinny vanilla latte, which I have ordered a couple other times in the past and had no problems. However, this time my skinny vanilla latte did not taste like one and had no flavor and tasted very sweet like there was a ton of sugar in it. Just awful. Plus it was hardly hot. As for the sandwich, whoever prepared it just tossed the meat on it without paying attention. Only half of the sandwich had meat and one side of the bread hadn't even been toasted or grilled (however they cook it), and the bread was sliding off the sandwich. I was very disappointed that there was half a sandwich without meat and should think there's a recipe for each employee to follow in preparing these. The drive-thru was not busy and there was only one vehicle behind me. And to make matters worse, I asked for a receipt and the girl said they couldn't give me one as the receipt machine was broken. Unbelievable! This will be the last time I go there and I will make sure my family and friends here about this. At least there's one good thing about this evening, you offer a site to write complaints. I can't provide pictures as I ate the sandwich. I hadn't done any grocery shopping and usually trusted Starbucks for a good meal. I know it came to around $11.00 but without a receipt... you get the point.

Recently went to Starbucks and bought a coffee there. When I wanted to get to my table one of the Starbucks workers accidentally run into me and I fell and the coffee was all over me! He apologized and disappeared. I asked the sales person for another cup and they said that I have to pay for it! They saw what happened and that was not my fault! They refused to give me a new coffee for free! I'm so disappointed with Starbucks!

I just had the worst experience ever at a starbucks. No satisfaction when I called to let the representative know how poorly the employees performed, "sorry I can't help you with that".

I stood in line after ordering my pour over de-caffeinated coffee that I had to remind the cashier she did have, she really didn't want to do one. There only 3 people behind me in the order line so they were not swamped. The lady in front of me with two young kids ordered a glass of milk, she had to come back to the counter 3 times to get a glass of milk. While I waited for my coffee the folks waiting on orders grew larger and larger. Everyone who was served came back to the counter with an issue concerning what they ordered, I saw one women get an empty cup! Come on starbucks, that's the kind of service you expect from a interstate service station mcdonald's.

Seek out local brews from now on!

I visited starbucks on 56th and summitview in yakima, wa today. I got in line behind two older ladies. It took at least 5 min for them to finish after taste testing and telling the barista stories. When I finally got served I jokingly said to barista, that was quick. I meant the the two ladies, not the employee. While waiting for my drink the person making it asked employee at register if my drink b
Needed whip cream which I had said no to when I ordered it. The person making it seemed passed off at me for saying anything. Or maybe my comment to person who took ny order. I'm not sure. So literally 1 minute later the person making my drink started putting whip cream on my drink so I said no whip cream. This person then got hostile towards me and said: yeah I know I was just going to take it off. How was I to know that? Up to this point I was not rude to them. But then person making my drink took a spoon and removed whip cream from my drink along with some of the ice and coffee. This was good so I wouldn't have any whip cream in it agent their mistake. But he or she was still mad and never replaced the ice or coffee they took out. The coffee was over 5 bucks. I took the coffee from the still hostile barista who made it and said: thanks #. Then went outside. 5 min later he or she came out with I guess a manager of maybe he or she was the manager, and said because of what I said I was no longer welcome at their store. Which I had come to for at least 10 years. Plus they said it in front of my friend. I know what I said was wrong and rude. But honestly up to that point I had not said anything rude or negative to them. The manager becket asked for my side of the incident or anything and I do believe the barista was incredibly rude and hostile. If anyone connected to starbucks reads this then please contact me because I feel I was egged on for the purpose of provoking me so they could ban me from their store. It happened between 2:15-3pm on wednesday march 30th. I have gone their as I said for a long time and always appreciated them and tipped them well because I respect their hard work, even though I did not think their service was always that great. I was out of line in my comment but cannot fathom the way they treated me and cheated me out of the the full drink I ordered. I am sure others have experience bad service there too.

I work at the starbucks at western carolina and for the most part I absolutely love it. The only issue is that its always 80+ degrees in the store and when we asked our managers/supervisors to turn on some ac we were told that "nothing could be done about it". Now about half a dozen of the other employees have become so overheated they've been close to throwing up and or passing out. I myself became so overheated the other day I threw up and had to sit down for five minutes drinking water I was so hot. We can't have the doors leading to the outside open because its a "health violation" but we also can't get ac, and its ridiculous when your employees are become physically ill from the heat within the store.

Saturday, january 9, 2016- my daughter and I entered a very busy store (sycamore commons, matthews, nc). We anticipated a modest wait for our coffees but we were not prepared for the lack of communication and lackluster approach to resolving my inquiry for a lost cup of tea. My reciept shows our orders were placed at 3:34pm. At 3:48pm, I asked about the "the nameless chai tea" since the birista did not ask my name. The birista (with a smuged name tag) said it will be ready. I asked him to call out the tea without a name becuase the store was so crowded and loud. He sarcastically replied, "I will not... But when the tea is ready I will call it to the bar". Onlookers were silent, but their eyes and non-verbal response to his reaction spoke loudly.in my opinion, that was a missed opportunity to creatively ask my name and assign it a cup. We then waited another 7-8 minutes. I re-visited the register to learn the status of the tea. The birista mumbled words to his colleagues and continued working and engaging with his colleagues. Shortly after, the birista created the tea and yelled, "hey, where's that lady?" I quielty gathered the tea and exited the store at exactly 4pm. As a longtime customer of the brand, im really shocked by the experience shared. I drink coffee daily — local and along the eastwrn seaboard. My work involves a high level of travel and I enjoy connecting with folks wherever life takea me. I think it hurt more to recieve this level of customer service right here in my own neighborhood. I do understand that busy time periods can add an extra layer of stress on employees, but there was clearly missed opportunities and poor signs of customer engagement shown. I reached out the manager and she e-mailed me back, "i'm so very sorry" — without noting how she planned to make things better or reassuring me that it will never happen again. Building relationships over coffee makes starbucks unique. They missed the mark.