Complaint Rating:

Company information:
Star Vacations Club
Tempe, Arizona
United States
www.starvacationclub.com

Very disappointed when I tried to cancel my membership with Star Vacation Club and wouldn't let me. We have booked a trip with them for this coming July, put the down payment down that they had asked for way back last year, and notified them in the paperwork we had filled out of the two dates we were most interested in, as of last month we have not been contacted regarding what dates we will be able to take our "family" trip, I called and they said they are not booking for July yet and to wait a little while longer as they will be contacting us by phone soon to book it. It is now less that 4 months from the day we had requested and still don't know if our trip will happen or not. I have not renewed my membership (but of course have to still pay the monthly fees since they will not let me cancel) very disappointed. Very frustrating when you have to put in for vacation time at your place of employment ahead of time and can't. The more I hear and/or read regarding others that have had problems, it is sounding more like a scam to me than any of the "best deals I'll ever find!" I am seriously going to thing about going to claims court if our trip does not happen.