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Complaints on "Star Vacation Club / Vacation Resort Group"

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Star Vacation Club / Vacation Resort Group

Posted: 2007-09-27 by Susan Hausner [send email]
Poor service!
Complaint Rating:  100 % with 33 votes
Yesterday my husband and I attended a presentation by this Star Vacation Club/aka Vacation Resort Group. We had received a postcard sent out for them by "We-Mail-4-U", located in Mesquite, TX. This card promised us a "Free MP3 Player Just for Calling" their 800 number. We did and they, and the postcard also, said we would receive "TWO ROUND TRIP AIRFARES TO ANYWHERE IN THE CONTINENTAL U.S., MEXICO, OR CANADA" from Vacation Resort Group. They also promised 3 days and 2 nights in a resort. Nowhere and at no time were we told there was any company called Star Vacation Club until we arrived at their presentation location.

We own timeshare and love it and were interested in hearing what they had to say, though they assured us this wasn't a timeshare presentation. We sat through the presentation and though it sounded intriguing, we decided we couldn't use it at this time. I told them that, even though they aren't officially a timeshare company, they are very much like timeshare. The manager we spoke with didn't deny I was right. They didn't pressure us and brought us two papers, one, a slip of paper that said "Jetaway Getaway". It claims that we will receive a certificate for a 3 day and 2 night stay for 2 adults along with 2 round trip airline tickets and we have to select from Las Vegas, Orlando, Puerto Vallarta or Cancun.

We explained to them that we had been promised 2 airline tickets to anywhere, etc, etc. None of the sales people or managers knew what they were talking about - each had a different story. Finally, a young man came out and had a voucher in his hand. He said we would get both, the 3 day with airfare and the 2 plane tickets to anywhere we wanted. He gave us a phone number to call their "Gifting Department" to learn more.

He also told us to call "We-Mail-4-U" to get our "FREE" MP3 Player. We called the latter number today and they told us our "FREE" player would cost us money. We said we weren't going to pay any money and wanted to talk to a supervisor. They hung up on us and blocked our phone number. We used a cell phone to call back and they blocked that as well.

We also called the "Gifting Department" number. They told us we would get the 3 days and 2 nights and 2 plane tickets, but not 2 more plane tickets as promised.

Star Vacation Club lies. I will also say none of their employees know what they are talking about as each one told us different facts. Early in the presentation they announced, with a flair, that a couple had just bought their program. Unbeknownst to them, I had seen the 2 young people clocking in at the office. They were employees of this crooked organization. I would never buy from this organization. I believe they are not legit and that they will be moving out of their offices as soon as they get some suckers to buy.
Comments United States Travel & Vacations
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Comments

181 days ago by Jason [send email]
Thank you so much for posting this. I was tempted to call but decided to check it out first. Thanks for saving me the headache. I feel sorry for what you had to go through.
169 days ago by Matts [send email]
Great post. Very helpful for others as they try to find out if this type of thing is bogus or not. Keep up the good work!
156 days ago by Raf In Denver [send email]
Thanks also for this posting. I was interested in just what was being offered on their post card. "Anniversary Celebration" "2 Tickets to anywhere" "FREE" that's "FREE" "FREE MP3 layer". Sorry that you had to go through all that and got nothing for you time.
151 days ago by Zichelle Becerra [send email]
I went to VRG/Star Vacation Club. I got what I was promised. I got a voucher for the MP3, they just make you pay taxes, because taxes is a federal law. It was only 14.95. I payed taxes on the trip too. Which was only 100. I also purchased a club, and I love it. I think its worth the trip. I know that some gifts are different than others. Some people got some coupons and were eligible to win a Lincoln Navigator or cash.
138 days ago by Alice Bowie [send email]
How did i get on the mailing list for We-Mail-4-U, and how do i get off of it?
126 days ago by Aj [send email]
I am on the "Do not call" registry. I got a call tonight from a Star Vacations representative who asked for me by name. She said they were offering a free 4 day vacation for two, to Las Vegas, Orlando, Puerto Vallarta or Cancun. I would get the vacation in exchange for spreading the word about them to friends and family. I still do not know what they were offering exactly but it seemed suspicious. When I asked why their number didn't show up on my caller Id, she ended the call fairly quickly.
67 days ago by Sarah [send email]
Ill tell you the truth... I dont have a program with this company and declined the offer to go to a presentation because i am a firm believer of nothing is free in life... So I find it humerous that you so easily blame a company for an incentive promised by someone else - you see marketing companies call for selling companies and give incetives out beucase they are paid for how ever many tours they get in for the actual selling company. so if your going to be pointing fingers.. make sure you point them in the right direction.
65 days ago by Gerry [send email]
We attended a Five Star Vacation presentation in Las Vegas and and were offered a choice of a "free vacation" or a $100 gift certificate from Home Depot at the presentation. Since the vacation destinations were not ones we were interested in, we elected the Home Depot Gift Certificate. We were given an application to fill out and send to Worldwide Travel Center in Deerfield, FL. which we did. The result is that the $100 certificate is now supposed to be four $25 rebates and Worldwide has added previously unmentioned requirements, "found discrepancies", and has refused to send the gift certificates or rebates. Since then I have read postings on the web for Worldwide and the company uses a similar ploy for the free vacations (the dates selected never seem to be available and the certificates become "altered" and thus void). The next stop for us is small claims and letters to the attorney general and post office for the use of the mail for fraud. So be careful and a reputable company would not be associated with this type of operation.
38 days ago by Faith Jones [send email]
when i received a phone call from star vacation they tell that ive been selected to be one of their v.i.p guest and ill be receiving a no cost vacation and now..that i already attend their 90 minutes presentation, their services is good and wonderful!!! and the vacation is absolutely great! me and my husband have a great time with it and ive already told to my friends, neighbors about your company and it was so amazing!! i have also received $1000 travel coupon where i can use in every restaurant in las vegas!
and im so thankful for it for star trvel because i have a great time with it!

keep up the goodwork!! star travel!
38 days ago by Cadie Smith [send email]
The presentation was good, and we are under NO OBLIGATION to buy anything during the presentation… They are nice and very informative…. We really get the vacation that we wanted… Me and my husband enjoyed the airline and our stayed in one of the first class hotel in Las Vegas Nevada… We have a good time… I will contact this Vacation Club again the next time we want a vacation for our family…. And I think its worth the trip...
38 days ago by Faith Jones [send email]
good services! keep it up!
38 days ago by Cadie Smith [send email]
The presentation was good, and we are under NO OBLIGATION to buy anything during the presentation… They are nice and very informative…. We really get the vacation that we wanted… Me and my husband enjoyed the airline and our stayed in one of the first class hotel in Las Vegas Nevada… We have a good time… I will contact this Vacation Club again the next time we want a vacation for our family….
38 days ago by Dawn Jones [send email]
good job! vacation is great and absolutely amazing!!!
honestly speaking they try to sell me something but definitely i have no obligation! i have attend that 90 presentation last month located at 1450 west guadalupe rd gilbert az! me and my wife and it was very informative and very legit! after the presentation i received the gifts and also $1000 travel coupon! and finally i already used that one and definitely wonderful!! its great!!!
38 days ago by Jean Irving [send email]
Star vacation is legit I believe for they really gave me what they promised me- the 2 round trip airline tickets to Las Vegas and the 3 days and 2 nights first class hotel accommodations. Me and my husband already used it and we had a great time!! Hope everyone else will have the same experienc!!! Keep up the good work Star Travels!!!
38 days ago by Brian [send email]
i dont believe that this is a fraud and scam!
actually i already used my vacation me and lovely wife in cancun mexico and it was so great!
coz aside from 3/2 cancun mexico including of hotel accomodations their also give us $2000 travel coupon!

and its truly unbelievable!! all expense from their company!! wow!!

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