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I bought a furniture item from thius company on full payment cash terms with delivery. The item was supposed to be delivered on x date in the morning. Just before the delivery, I received a call that the item will be delivered in the afternoon. At past the afternoon delivery timing, and with no one informing me why the item is still not delivered, I called the customer service hotline of the company.
- A very green sounding service staff answered the call and after some checking she said that the delivery will be delayed by a further 20mins. I told her my unhappiness about not having been informed and the company;s irresponsibility in not sticking to delivery timings. The staff chuckled and I was seriously offended.
- 20mins past the very delayed timing, the item was still not delivered. I called the sales person outline to let them know what happened and that I would not buy the subsequent items I thought of buying from the company. But there was no answer from the sales staff on what happened and when the delivery can be done.
- I called the service hotline again and was routed to the customer service supervisor. THe person sounds rude and should be trained in service. I asked to speak to her supervisor and was told that all persons more senior than her are not around and can not be contacted.
so now... hours after the promised date for a fully paid item, the furniture is still not here, and no responsible word from Star Furniture.
Please take note and think twice before buying anything from Star Furniture.
Things got worse with my experience with Star Furniture Singapore.
I have updated what happened here.
http://idobaby.com/forum/index.php?showtopic=33298
An update to my ill experience at Star Furniture
I bought a furniture item from Star Furniture.
Before delivery, the deliveryman called to say they will delay the deliver from morning to afternoon. In the afternoon delivery period, the furniture item did not arrive.
I called the customer hotline and there was no proper answer. Told will arrive 20mins after the call. Still did not arrive, and they said will arrive after another 20 mins. All in all the delivery man came 60mins after my repeated calls.
Worse still - the delivery man did not place the cardboard under the furniture item (like any trained delivery man would) and dragged the item on my parquet. My floor was scratched and dented.
Even worse still - all of a sudden, the deliveryman came into my house with a camera and dash to my third floor trying to take a photo. I am ok with a photoshoot but not without my permission?
Must worse still - I got angry with the disrespect in my home and told the deliveyr people to leave. They refused even when I threatened to call the police.
So this sums up the experience with the irresponsible Star Furniture ordeal I went through :
- Late delivery and no notice
- Repeated assurance and retiming from service staff not honoured
- Irresponsible damage to your home property
- Trying to infringe your privacy and take photo in your house without your permission.
- Refuse to leave your premises even after repeated calls (its like forced entry)
I am certainly not buying from Star Furniture anymore. THe factual account of my ill experience is listed for your consideration of how Singaporeans should not be treated by any service provider
Things are even worse than I though
1. Just now (two hours after I thought the Star Furniture staff left), another Star Furniture staff appeared within my built in compound. ie he past the main gate where my garden area is.
2. I asked him how he got in, he said his other colleague is still in my compound and press my main gate to let him in.
This is basically illegal entry into my house by the Star Furniture staff. The first staff is illegally staying in my compound with my neighbours now all aware of Star Furniture's unprofessional behavior.
My god - its really unsafe to deal with such people. Now I fear for my family's safety and I just called Star Furniture. They have not reverted.
Please take special note of my experience before even stepping into Star Furniture again.
Thanx so much...
The complaint has been investigated and resolved to the customer’s satisfaction.
Star Furniture PTE LTD Singapore,
52 Sungei Kadut Avenue Singapore
Sales Order: 1010854
Time Slot: 11:30pm - 1:30pm
Date: 28/02/2012
I ordered a Rina Armchair Recliner, col 7012 DRK BRWN Leather in Early January 2012. Expected delivery date is 28/02/2012 and I paid 50% down and 50% on delivery.
The company has delivered our CHAIR, ON TIME and in PERFECT condition. They rang 30 mins before hand as per instructed and the 2 delivery boys were very nice. They even carried it up 4 flights of stairs, cause they didnt see lift. ( I gave them a $4.00 tip for their lunch).
The delivery was rated EXCELLENT and I have no problems at ALL with this company.
I would say that the above client may have been an isolated incident.
I recommend STAR LIVING FURNITURE anytime.
Dont judge a company on one sole complaint.
Written by an Aussie in Singapore!