Menu
Staples Customer Service Phone, Email, Contacts

Staples
reviews & complaints

www.staples.com
www.staples.com

Learn how the rating is calculated

1.9 281 Reviews

Staples Complaints Summary

66 Resolved
209 Unresolved
Our verdict: When using services from Staples with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Staples has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Staples. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Staples reviews & complaints 281

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
6 reviews
Sort by:

Newest Staples reviews & complaints

ComplaintsBoard
S
11:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Staples - Employee abuse

Because CORP. doesnt want to make part timers into full time they decided to appoint one lady who gets nothing but complaints at staples from staff but mostly from customers and who has NEVER worked copy center before to copy center lead, she constantly was rude to customers got more complaints than any associate has ever gotten in one month. Finally, when...

Read full review of Staples and 22 comments
ComplaintsBoard
T
4:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Refused to offer job because he's too busy

Employers have creative ways to deny a candidate a job. But this one is a first.

I showed up at Staples Inc. for an interview. Aced the HAY test and met with Tom W. (can't remember his last name) for interview. I expressed interests in the job. He showed me around the facility, describing the process and responsibilities in detail. It went well, as far as I could tell. Then I waited by the entrance while Tom went to HR office supposedly to let Rosa Juarez know I was ready. She was to begin the process for drug test, so he said. But he came out, said that Rosa was "busy", and then said that she would call later that day or the following morning. She never called. I called her office three times throughout the day. She never answered the phone. I called Veronica Walls (because she had set up the interview for me). Veronica didn't sound welcoming of my call. I explained that I was expecting a call from Rosa. Veronica echoed the "too busy" point and said that they would talk with Tom for details.

(N.B. I didn't realize that this might have been Tom or HR's way of saying I wasn't the person for the job. HR don't suddenly become "too busy" after taking the time to call and set up interview.)

Two weeks later, I contacted Veronica by e-mail. (Didn't call her because she would be either "too busy" or unwelcoming.) I expressed that she and Rosa are the worst HR people I've ever met, and that they should be forthright if they weren't going to extend an offer instead of yanking me around. Veronica then replied as follows:

"Due to the vacation times and the holiday week our decision on finalizing the candidate pool was completed this morning.

We want to thank you for your interest in pursuing a part-time Production Associate opportunity with Staples Inc.

Although we were impressed with your accomplishments, we are pursuing other candidates whose work experiences, skills and attributes more closely match our needs.

Again, thank you for considering employment with Staples, Inc. and we do wish you the best for a successful career search."

How much "work experiences, skills and attributes" do you need to be a warehouse picker? Is this an executive position? Management? Engineering? The 'cliche' rejection letter is more relevant for those kinds of jobs. But what kind of skills do you need to pick items, put in a box, pack the box and place it on the conveyor?!

Save for the HAY test, the rest of the interview was deceitful. They (Tom, Veronica and Rosa) don't have the nerve to tell me they don't want me for the job. Tom yanked my chain claiming Rosa would get me started on drug test (insinuating job offer) and then told me she was "too busy". Rosa yanked my chain by refusing to answer the phone. Veronica yanked my chain by repeating the "too busy" lie even though she wasn't busy enough to call me. They all lied to me. They can also lie to you.

They didn't even take the Staples application form I had filled out. What a rip-off!

Unless you don't mind getting playing, don't apply for a job at Staples Inc. (aka Quills). Note the address (201 Northpoint Dr, Coppell, TX). After you confirm their location, hang up. If you decide to go for the interview, remember: when the interviewer says "too busy", it means you're not getting the job. Tom wears a baseball cap, has a beard and fit physique. Veronica Walls' office no. is [protected], her cell is [protected]. Rosa's no. is [protected] (forget calling her, she doesn't answer the phone).

Read full review of Staples and 2 comments
Update by Terence T.
Dec 05, 2009 2:04 am EST

Thanks for the attention. Now I'll go spread the word!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
El Jefädor
, US
Jan 06, 2010 3:22 pm EST

Wow Nonnie Mouse, you are the reason why there are so many homosexual men in the world.

T
T
Trevor is now a proud father a baby boy
Markham, CA
Dec 05, 2009 9:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Terrence, welcome to the site, I see you already met the site troll so I won't even bother to introduce you to him/her. Looks like they did not give you the job are are beating around the bush instead of telling you straight out you did not get the job. Well hopefully you will find someting else soon.

ComplaintsBoard
H
3:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Bait and switch scam

Yesterday, November 16, 2009, I decided to buy a replacement TN-350 black toner cartridge for my Brother laser printer. I checked staples.com and found that the price of the Staples-brand remanufactured cartridge was not that much less than that of the original equipment cartridge, made by Brother. The latter is Staples Item #585456 and the price shown for this item was (and, one day later, still is) $66.99. I clicked the "Check in Store Availability" link, entered my zip code and found that the item was "in stock" at my local Staples store (5680 Broadway and W. 234th St., Bronx, NY). When I found the item in the store, though, I got an unpleasant surprise. The displayed price was $76.99! I complained about the discrepancy to a salesperson, who directed me to the store manager. He went to a computer, brought up the Staples web site, saw that I was correct and agreed to charge me $66.99. When I asked for an explanation for the higher price in the store, his response amounted to no more than hand-waving. I pity the unsuspecting customer who enters the store without having looked on line or who is not as assertive of his/her rights as I was.

This dual pricing amounts to a bait-and-switch scam by Staples. They should be forced to end this disgraceful practice.

Read full review of Staples and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
F
F
Folde
, US
Mar 13, 2012 1:33 am EDT

I purchased an HP Pavilion Laptop 1 1/2 yrs. ago. Have had exact same problem since purchase. Given runaround by store employees, regarding original waranty, purchased extended staples warranty and replacement policies of my computer. I am at my wits end because I get the same story each time-send to service depot, they'll repair and return over and over and over again. Cannot get a straight answer regarding replacement or reimbursal of my computer. I am so disgusted by the way Staples passes the buck and continues to jerk me around. I need an honest person's help.

S
S
syd010101
nowaydude, US
Jan 03, 2010 4:43 pm EST

Kristomania - you are an idiot. you probably also watch fox news.

K
K
Kristomania
, US
Nov 23, 2009 8:01 am EST

Staples.com is able to offer the cheaper prices because it is directly from their distribution center. If you go to any Tiger Direct outlet store, you can expect to pay at least 15% more than what you saw online. Staples has no issue price matching the website, and more often than not, the items on Staples.com are exactly the same price in-store. To take a few more minutes out of your day is really nothing to complain about, especially when the store has been more than accommodating. The online sales tax is only 6.25% as well, which I'm sure is cheaper than what is in store. (Chicago's is around 10.25%), and they can ship it to the store in under 24 hours. The pricing and opportunities are available, people just don't want to wait or feel the "help" should have everything done for them.

ComplaintsBoard
K
1:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Staples - Easytech fraud

As a former Staples EasyTech employee and highly-regarded computer expert, I find it absolutely ridiculous that I was accused of returning a computer in repair to its owner stating the work was completed, yet the work was never done correctly. I was accused of not having done the correct work, but I wasn't the EasyTech who performed the repair. Please don't...

Read full review of Staples and 40 comments
ComplaintsBoard
K
1:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Staples Declined check

When I went to pay for my purchase with a check, I was told it declined. While the sales person was on the phone she told me it declined and to call Certegy about why the check declined. However, when I presented the check card which is connected to the same account, my purchase went through just fine. However I felt belittled about being told my check was declined. I called to the certegy company and got an automated line that told me they have no negtive information on me but they do not have sufficient info to zccept my check and that the decision wold not be over turned. The automated line gave no options to tlk to anyone. this has affected my decision to never shop at the Staples Stores again and will definately let people know of the unfair practices in dealing with this check service.

Read full review of Staples and 1 comment
Hide full review
1 comment
Add a comment
L
L
LSturm
, US
Sep 25, 2010 6:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You have wrote bad checks before and don't want to admit it

ComplaintsBoard
K
12:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Staple computer technician cheated me and destroyed my computer

Since I moved to ottawa in 2006, I have been a permament customer of staples. I probably spnend 2000 years every year because I do shop everything from them.

I have an acer laptop from them with three year plan. Very recently, I had a problem with my laptop. I took it to their shop. The technician told me it is a software problem and he told me he need to reinstall the operating system. He asked me I have to pay 200 dollars. I told him I am a student and I do not have that money. Then he said I have to pay him 80 dollars. I could work on it, but to save time, I paid 80 dollars that he reinstall the same operating system.

He made me suffer to get my computer back. I sufferred alot. He is such a cruel person. Finally after alot of abuse, insult, degrading, I got the computer back with alot of pain.

This man is an evil human being whom I can never imagine such people work for staples. He destroyed my computer. My original operating system with 64 bit vista. He told me he has it and he will reinstall. But he installed on my computer a forged 32 bit vista, probably he compied it from the web. This operating system not compatible with my most of my hardwares. My computer is extremely slow. I can hadly use it now.

I am not sure, but I think he also changed the hard drive, my DVD drive. My DVD drive was DVD super multi DL, now i have DVD rw. I can harldy use it. He destroyed my computer and he snatched 80 dollar ffrom me to destroy my computer.

This is in South keys in ottawa. I went to the shop and told them. But they are extemely rude, disrespectful.

I have spoken to staples complaint officeer called Brenda, he said she will call me in two days, but she did not do. I can not go toe shop anymore because they abuse me. There is a manager called Ruth, she is extremely rude and have no any discipline. I She told me she is going to throw me. He told me she is going to beat me. I managed to control myself.

I now see why people sometimes do a big mistake in their life, some people, like Ruth and Shawn in South key in staples push people to make a big mistake. Ruth insulted me, what could happen if I have to react in response to her.? I see now why sometimes people kill other people. Some people push people to commit a grave reaction. I am glad now I have managed to handle myself.

I now ask Staples to do something about my case. A computer technician called shawn down graded my computer. I have never asked him even to upgrade my computer. The deal was to reinstall the operating system. But he spend more than a week to down grade my computer. I am not able to use the service I hoped from staple.

Please contact me as soon as possible.

Read full review of Staples and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
I
I
IT Techncian
, US
Dec 13, 2009 3:37 pm EST

I disagree with you sir from Staples because the company is responsible for any damages. Apparently, your technician was not certified and did not know what the heck he was doing. It was clear that the lady asked to reinstalled the original OS that her computer came with, downgrading was not what she wanted. From 64 bit processor to 32 bit is a major change and I feel that this young lady should receive a new computer from Staples or pay for the damages that was done and return her money back because that was ### ### service. The tech there was probably some amateur that did not know what the heck he was doing. The lady should take it to the BBB, I would. Send me your lap top to San Francisco, CA and I will get it working like the way it should be. Don't ever use Staples for repair folks, high way robbery and not good service.

A
A
angryTech
Prince George, CA
Oct 18, 2009 8:34 am EDT

Ok for starters if you are going to post a complaint for the whole world to see you should probably proof-read your spelling much more your grammer. But I will get to my point. Your laptop has what is known as a hardware 3 year extended service plan. This plan will only cover your machine if the issue is hardware related. If you are incompitant enough to mess the machine up with it's software the repairs are going to cost you. Staples charges 168.00 to back up your personal files and settings and to reset your machine to factory defaults, the 80 dollars you spent was just to reset the unit to factory defaults without backup being taken first. Pirated huh? Do you know how difficult it is to get a working OEM of Vista off the net? Where is your proof of this? Do you have screen shots? And the manager threatened to beat you? Did I get that right? If that is the case than you need to speak with an authority figure cause the last time I checked verbal threats are illegal in this country and that goes for yours aswell. I'm a technician at Staples largest competition and I would normally laugh at Staples for this poor mis-guided experience but I simply can't stand seeing and hearing (for lack of a better word) ###ed and obtuse customers who refuse to read the fine print on their agreements before lodging a world wide complaint. I hope this too insults you sir and I also hope your schooling does you well hopefully your studies are in something usefull to you like logic and engrish.

ComplaintsBoard
M
2:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Scam and cheating

I have some fun for any current disgruntled Staples employee. There is a serious and largely unknown glitch in the Gift card/money card process that will allow any employee to create a gift card for themselves for any amount without paying for it at all. This gift card will not show up on any report in the system anywhere. Here goes: signon to a register and ring a gift card for any amount, let's say $500. swipe the card to load it and leave that transaction alone. Go to another register and ring a Snickers bar, subtotal and pay for the Snickers with the gift card you just loaded at the other register. Go to the previous register and press the VOID key to void the transaction. The purchase of the Snickers will LOCK the $500 amount to the gift card. When you void the first transaction, you erase the record of that transaction, but the card is still loaded with $500 because you locked it in at the other register. You will have a $500 gift card for free. The transaction will NOT show up on the post void report, the gift card report, or the cash over/short report or any other report. You will have a gift card for any amount you want for free and there will be no record of it. Have fun stealing from those *** at Staples. By the way, this may also work at Office Depot, that is where I learned of the glitch several years ago, tried it at Staples just recently and it works there as well. Probably because they use the same vendor to fund and service their gift cards. Pretty cool huh?

Read full review of Staples and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
Valerie
Valerie
, US
Dec 02, 2008 11:50 am EST

On the evening of Monday, August 25, 2008, I went to Staples store in Temecula, California to return a pair of power supplies I ordered online. The pair of power supplies have not been opened, and I return them in the same condition that they arrived- brand new and unopened. I waited in line for about 15 mins, and was able to reach the customer service main desk. A staples employee is present; her name is Nikki Saint or something like that (maybe Nikki Sain, or Nicci S.) . She gives me really odd looks, her eyes shivered with negativity toward me. On top of that, she did not even greet me at all just keep her eyes on me. I politely say hi, hand her my print out from the email order send to me by Staples.com when I placed the order. She takes a look at it, said nothing. One of her hand holds on to the print out while the other hand she places at her hip. She looks at the receipt, and then she looks at me. Her eyes still remain hostile. She then remove her hand from her oversized waist to reach the computer, entered the order number while with the other hand she reaches the phone to call staples customer service. She asks the rep. on the phone to check to see if I had used a coupon on the order. That is rather funny because had she actually read the receipt she will realize that I had not used the coupon. Then she starts faking about check the order number for some weird reason. I was sort of relief because her hostile eyes are not off of me. She read the number, my name and address with zip code. Then she hung up the phone and tell me that they cannot find my order at all. Which is funny because I placed the order at staples online and staples actually gave me the order number. So basically she called to find my order, even though she has the number from my receipt, and she claimed that she cannot find it. At this point I am rather confused because I am not sure what is going on. I actually thought that she did not talk to any Staples representative at all and just faking the whole thing so she can refuse my return. This thought is confirmed by the fact that I was able to return the same order at the same Staples at a different time when she is not in, with a different manager, of course. But this is where things turn worst. She claimed that the order number is not valid, and demand to see my packing slip. I later check when I got home, the packing slip is practically identical to the print out. The only thing is that the packing slip does not have my payment in formation. She used her middle finger to point at the number, and looks at me and bluntly said “This order number does not work!" I said, “Are you sure?" She then reply angrily, “ YESSS." I then politely asked for a manger, but she points her finger at herself and said mockingly “I AM THE ONLY MANAGER." She goes to great length to repeat this again, point her oversized little finger toward her chubby chest, demanding some form of authority. At this point I was unsure whether to be frighten by her gesture of demanding authoritative power, or start laughing at her childish act.

But she contradicts herself because it is not true that she is in actuality a “Manager." I looked at her name tag and it clearly prints “Nikki Saint, Assistant Manager." I was rather shocked at such claim. I turn my head and look around trying to find another manager. Down the aisle, there is another man with the same gray uniform as her helping a line full of customers. I feel that I was not going to get any other form of assistance, so I just decide to leave the store quietly. I returned later and returned the same order flawlessly with a much nicer manager. There was no phone call, no coupon check (I never used the coupon in the first place.) And no harassment whatsoever.

S
S
Silicon Style
Cleburne, US
Jun 20, 2012 1:16 am EDT

So, instructions on how to commit a felony...

Bravo. Also, TOTALLY won't arouse suspicion when an employee starts using a gift card that doesn't show as having ever been run through any system that we have.

Wouldn't work now anyway. Cards don't get activated until after the transaction is finished.

J
J
Jacobf
Adak, US
Sep 24, 2009 1:00 am EDT

Only a manager can void...

S
S
stnzz
Manhattan, US
May 02, 2009 11:41 am EDT

i bought a chair for $65, and i registered for a $20 dollars reward, but i never receive it also . Staples, you Suxk

ComplaintsBoard
T
12:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples False advertisement

Sunday sale ad 8/2/2009 had an Omnitech GPS for $69 after rebates. Called Sunday, none in stock, told try tomorrow. Called Monday, 11 in stock. Went to store but they would not sell me one due to high failure rate/known issue for a long time. The ad was to sucker in customers only, not to sell anything. This is getting to be a habit with staples, same issue with Kodak digital camera and a shredder that was on sale. Also sales people rude, told me I was "cheap" for trying to buy sale items. Cashier dumber than a box of rocks.

Read full review of Staples and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
selenityhyperion
, US
Aug 13, 2009 3:25 pm EDT

You are a complete imbecile. The Omnitech GPS is a piece of junk and should NOT be purchased even if it is $20! The Garmin is a much better way to go. Clearly you are just upset because you didn't get a cheapo GPS at a cheapo price. You should be thankful that they refused to sell one to you because you would have returned it rather quickly. It is people like you that bring a whole new meaning to the word ungrateful.

ComplaintsBoard
B
7:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Too many false positives when doing a search on a company and complaints

Ok, here's my complaint. It's this frakkin web site. I do a search on my employer... Staples... And not only am I getting results from staples complains, but cross posts where staples is not listed in the subject line, but in the text of the posts, and lastly, folks complaining about staples found in the furniture.

Not only that, but the sorting parameters suck as well. Do it by date, and it's not in a date order, at least with regards to the replies made to the original complaints.

All in all, this site does a decent job in allowing customers to vent, but with regards to the search parameters, it's got the same type of validity of drunken sailor on shore leave... (No offense to you folks in or were in the usn :))

Read full review of Staples
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
9:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Staples Staff

The absolute rudest manager ever...

I returned an item today, but I wasn't returned the total price of the item. I used a coupon before, (spend $20 and get $5 off your purchase). Interestingly enough, the purchase was greater than $20 without the returned item so I did not understand why they were giving me a refund amount minus a "prorated coupon amount".

I only asked the manager about the policy out of curiosity, the money wasn't even a big deal, it was the principles that lay behind such a scheming capitalistic policy. Low and behold - - - the monster! The most impolite, unprofessional, nonchalant manager of all time!

She said "you don't have a choice how the coupon is distributed across the order" (sigh) wow, she was very rude. She talked over me when I tried to talk and blew me off completely. Her demeanor and hostile disposition was completely unrefreshing. Not only I will never visit that Staples again, but I surely don't plan on shopping at any other Staple stores either.

Beware, the cashiers are not friendly, the office supply people do not even greet you as they pass, and the manager is a customer service nightmare. This was one of my worst shopping experiences ever!

Read full review of Staples and 3 comments
Update by Sadly Dissatisfied Customer
Jul 19, 2010 5:37 pm EDT

Palmtree1 there is no need for name calling. I spent much more than the minimum amount required for the coupon so although I see your point you refuse to see mine.

Spend $20 get $5 off. You spend $100 - return a $2 item - and get a prorated return amount. You do the math, it's not good business.

May God bless you.

Hide full review
3 comments
Add a comment
S
S
Silicon Style
Cleburne, US
Jun 20, 2012 1:23 am EDT

Coupons are spread across the entire transaction, taking a bit off of each item based on the value of the item and number of items on the transaction.

You didn't give us that bit of the money. At all. You were not charged for the (anywhere from 2 cents to 25 cents, depending on the number of items), so why should we be expected to give you more?

And as I've said so many times tonight...if you have a problem with the employees, ask for and call the corporate number. They may not be punished in the end, but it'll make you feel better.

P
P
palmtree1
talahasse, US
Jul 18, 2010 11:14 pm EDT

Don't use a coupon and expect a full refund, idiot.

J
J
Jacobf
Adak, US
Sep 24, 2009 1:07 am EDT

Thank God for my small town Staples! I've never had issues like this.

ComplaintsBoard
M
12:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Rebate on purchase of computer

I purchased a complete Computer system at our local Staples Store in Waycross Georgia. At the time of puchase I was given a receipt and told to immediately fill out all the details of my purchase and mail the information to the address included on receipt and that a $100.00 rebate check would be sent directly to me.
I did not recieve the rebate and when I went back into our Staples store in Waycross, Georgia I was told that there was nothing they could do about it.
I did show them a copy of the original documents that I sent in. They told me that I would receive the rebate. It has been nearly 3 years now and I am not the only that has not received their rebate while purchase.
I am going to return the entire computer system. Until I receive my rebate they can refund the entire purchase price of my computer. I believe that I have been taken advantage of completely. I am a middle class individual and am very money conscious. I believed the advertisement was being the truth and become a victim of yet another scam.
I am very dissatisfied and will not be making any more large purchases from this store.
Sincerely,
Ms. Sheri L. Erickson
[protected]@yahoo.com
Waycross, GA 31501

Read full review of Staples
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
6:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Weekly deals

On april 4th 2009 my husband printed out a weekly deal of a dell lcd monitor. was a in store order only. sale price 99.98. Went down that sunday and was told the sale is no longer running. I asked when did it end, because on the web site there was no date that stated when it would end. They said it ended last night at closing. I asked for them to show me verification of the date of sale has ended. They could not. I asked if that could honor the sale. They stated they could not. I asked for the DMs number and they only could give me the presidents number. Being a Sunday I called Monday morning. When I spoke to the presidant of the company he said if I do that for one, I need to do that for all. My response back is Yes you should because on the web site it is not stated when in store special orders end. I feel that there was no sale and it was just a way to get customers in to buy something else. Well this was for my husbands office were many people work, who all know what happened. Staples has lost me as a customer, i will be only shopping at Office Max.

Read full review of Staples and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
palmtree1
talahasse, US
Jul 18, 2010 11:17 pm EDT

I highly doubt that the president of Staples took time to talk to you about something as stupid as not reading a sale date correctly. Good luck shopping at OfficeMax, who are going out of business.

ComplaintsBoard
H
3:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Staples - Poor customer service

I went to Staples with my mother and my sister-in-law to buy some golf pencils. The price on the shelf said $2.96 for a box of 144. I was very happy with the price so I went to the checkout to pay for the pencils. When the cashier rang up the pencils she told me that my total was close to $10.00 (I don't remember the exact amount). I told the cashier that I...

Read full review of Staples and 9 comments
ComplaintsBoard
B
5:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Tech support can cost you more than you know

Took my laptop in to be fixed - grinding noise /rattle - they told me it was my fan - never fixed it or replaced it or called me - went to pick it up after 1 week and the fan downright broke - system would not boot due to failue - they gave me a temp remote fan to use and my laptop slipped off the remote fan and smashed - there is no address to reach staple on the web site only email - they have never respondeed to my email - theri tech support people are incompetent and not very good at fixing things or communicating - BEWARE OF THEIR TECH SUPPORT

DON"T YOU HATE IT WHEN COMPANies DO NOT GIVE YOU THEIR CUSTOMER SERVICE ADDRESS WHere you can send mail registered to have a record that you send a complaint?

Read full review of Staples and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
tylerblk
Calgary, CA
Nov 08, 2013 4:39 pm EST

I used to be a tech at staples. I felt like I was always overcharging people and felt terrible about it. People that get away with that kind of ripoffs should have trouble sleeping at night lol. I quit because my manager was the biggest jerk of all time. I was new working there, failed an audit and he threatened to come after me and my family (no joke) because I could get him fired. I called the labour board and they were okay with that. I even went to human resources too and they were okay with him. Bottom line here is that staples sucks! So do all other stores for tech work! Best contacts for you are to find a friend that knows about computers. Companies limit how much you can help your customers.

B
B
Barbara Shaffer
, US
Jun 09, 2010 9:06 pm EDT

In reviewing your "statement", I find it laughable at best.

On June 3rd- Tom NEVER informed me of the east tech services. I was in fact assisted by the easy tech. Tom didn't join the conversation until the end, after the purchase was made. The bottom line, on that day it was your "tech" was the one that recommended the computer chip that destroyed my computer.

One June 4th- your "tech" told me the chip was in backwards, and not upside down. It became apparent your West Hartford store was only interested in charging me money and not interested in doing the advertised "free diagnosis", asI was greeted by a manager, who wanted to charge me 39.99, when the supposed tech turned the chip around, on the grounds he "installed my memory" As for the "flicker". There was no response on the screen, before or after the tech opened the machine, which is why I asked for in your quote unquote "free diagnosis".(That suddenly cost 59.99) Had you honored your advertisement, we could have come to a conclusion on the spot. I went to (3) competitors of Staples, who assured me that their was no possible way the chip could be installed any other way but correctly (Office Depot, Geek Squad, and PC Ware house).

While at Office Depot, it was noticed upon start up that my computer was beeping a diagnostic code of 1-3-3-1. Upon researching this it was discovered that the code is a signal that there was something wrong with the ram (something your "A-1 certified" tech failed to notice). This code signals something is wrong with the Ram, the ram you sold me. Since the computer was working just seconds prior to installing your defective merchandise, and nothing else was seen as wrong after your defective merchandise was installed, and the diagnosis code your tech could not be bothered to recognize, it all comes back to your defective merchandise being responsible for the disruption of my computer.

Further, I contacted PNY, after I returned the chip to the West Hartford store. PNY has asked to see the defective merchandise. Now one would think that Staples would cooperate in this matter, if for no other reason to clear their name, as an expert is willing to examine the equipment and render an opinion.

That couldn't be farther from the truth.

West Hartford Staples has refused to release the defective equipment.

Summary:

1) Your defective equipment has destroyed a 5 year business, as records that were stored on the computer will never be able to be recovered.

2) I have lost earnings because your defective equipment has caused me to miss deadlines. As for my secret shopping with Second to none, I have refused any and all assignments involving Staples, and have submitted to them a full, detailed report on exactly what occurred. Should I find that Second to none suddenly has no future assignments for me, I will hold you accountable for any and all lost earnings.

3) It absolutely amazes me that 3 different computer specialists, who didn't compare notes, who have examined my computer themselves, all come to the same conclusion, yet when Staples is confronted by the facts, dismisses them as, "being given bad information".

No ma'am, this is not over, and it is not going away. I think I have been very reasonable/clear as to what I expect from Staples. I will not go away until the problem is resolved to my satisfaction. I expect to be made whole, and right now that is 140.00, the cost of the replacement computer. PC Warehouse recognized the need for immediately remedy and cleaned up your mess.

I would also advise you that should this become a legal matter (and I invite you to make it so) I will be asked why I am calling you. It would be my pleasure to explain to a judge:

1) your faulty advertising
2) your sale of defective equipment
3) your poor(this is being kind) customer service abilities.
4) the fact that you seem not to be able to speak to me directly, and that I had to call your executive offices to get any type of response
5) my loss of earning power
6) Your refusal to present the defective chip for examination ( something to hide?)

Please make sure that when you "document" your dealings with me that your are truthful in your records, and try not spin a story to make you the victim in this, when in fact you are the villain.

Barbara Shaffer

-----Original Message-----
From: Marshall, Stacey (Cust. Relations)
To: shadow819641@aol.com
Sent: Wed, Jun 9, 2010 7:14 pm
Subject: Staples

Dear Ms. Shaffer:
I am writing to follow up with your in regards to the difficulties you experienced as a result of your attempt to do business with Staples. The matter has been investigated fully and determined that no further action will be taken by Staples pertaining to this case.
· On June 3, 2010 you made the purchase of memory chip at our Bristol, CT store. You were greeted and personally assisted by Tom during your visit. Tom helped you locate the memory chip you needed and informed you that Staples Easy Tech does offer services to install the memory for you and you declined.
· On June 4, 2010 you brought your computer to the West Hartford, CT store to have our Easy Tech evaluate your computer because it was not turning on. The Tech opened up the unit and after review determined that the installation of the memory chip was done incorrectly (upside down) which as a result then caused the unit not to function. Our Tech then removed the memory chip and installed it correctly which provided the machine with a flicker but it did not completely function. The Tech then advised you in order to properly repair the machine it would require a diagnostic to be performed. This service would provide the Tech with a detailed analysis of what repairs and parts it would require in order to make the unit operational.
· Our West Hartford, CT Tech team was the initial evaluator of the unit and recognized immediately that the memory chip was installed “upside down” which caused the connector to contribute to the failure of the computer. The store fully refunded you the cost of the memory $39.99 on June 4, 2010. The stores currently do have a “Free PC Tune Up” we offer through our Easy Tech center which can be done with a fully operational unit. In your case we were not able to conduct the PC Tune Up because your computer would not boot up and therefore you were then offered the diagnostic services $59.99 in order to determine the issue.
· On June 4, 2010 you contacted our President’s office to report the experience. It was at this time you reported that you had contacted our Mystery Shop vendor to withdraw yourself from the Staples shop. Records of your experience have been well documented along with all correspondence from all parties involved.
Given these facts Staples will not comply with your request of compensation or replacement of your computer.

Stacey Marshall
Customer Relations Team Manager
[protected]

P
P
Prowler
Miami, US
Sep 02, 2009 12:01 am EDT

actually I'm a tech at Staples... and we would not do this at our store... It's too bad you had this experience

ComplaintsBoard
O
7:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Corrupted my computer

I purchased the USB notebook card from Staple's of Lenoir, NC. This is the part that the tech at Staple's suggested I purchase in order to add more peripherals to my notebook. Never was there a mention that they should do this simple installation. When I tried to install the drivers, they only partially installed. The device barely worked and was certainly not high speed. I called Belkin and, of course, had to deal with a person in India who really did not know what she was doing. After a very frustrating time, she suggested that I uninstall the drivers and install them again from their website. I did this and once again had no success. I called again and talked with a different Indian who also could not help me. I finally gave up told her I would call back. The last time I called, I spoke with a man, also Indian, who had me to change some settings in my computer, had me to once again uninstall what drivers had loaded, and try to install again from their website. I did this, but this time it messed up my computer. All of the peripherals either don't work or are erratic and I can no longer power down the computer. Also, I can no longer uninstall the drivers that are messing up my computer.

Now the real complaint. I took the notebook card back to Staple's this morning along with my notebook and explained the problem to a tech. He said they would look at it and give me a call. About five hours later, I received a call from the tech stating that to uninstall the drivers he had to install drivers and it would cost me $29.95. I told him this was unacceptable and that I would like to speak with a manager. I was told that Bob, the manager, was busy. I immediately drove to Staple's and asked to speak to Bob. Bob did come to the front and immediately got on the defensive stating that he did not know what I might have done to my computer in loading the Belkin product and that they were not responsible. I pointed out to Bob that I bought the product from Staple's and the product caused my situation. I also told him that the last tech at Belkin that I spoke to suggested that I take the product back to Staple's and have them look at my computer.

Bob stuck to his guns and would not take care of the situation. I did return the Belkin device and got my money back. I decided that I would not leave my computer with Staple's and will take it elsewhere for repair. In my opinion, this is extremely poor customer service on the part of Staple's. If they do not stand behind the products they sell and take responsibility for problems caused by these products, then they don't understand the meaning of customer service. I have been a customer of Staple's in Lenoir for many years and have given them quite a lot of business. The new company I have joined as a senior VP uses Staple's exclusively for office supplies, but I will assure you that I will use every bit of influence I have to make sure that a new source is found for both the company and for me and my acquaintances.

Read full review of Staples and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
Silicon Style
Cleburne, US
Jun 20, 2012 1:33 am EDT

Actually, the sales associates were in the wrong.

A 69.99 fee should've been assessed first for a Diagnostic, to determine what the issue is. If it didn't install after initially calling Belkin, something in the computer may be malfunctioning, and we need to determine that.

In addition to determining how much damage you/the Belkin support rep caused.

Then the cost of repair/install on top of that.

So really, 29.95? Great bargain!

K
K
Kristomania
, US
Nov 25, 2009 10:37 pm EST

I can buy a car from a Honda dealership, does that mean that if I can't change the oil, they'll do it for free?

W
W
w3rdz
Hamilton, CA
Jun 17, 2009 2:41 am EDT

Staples dose stand behind their products, but belkin is not a staples product. I would agree with staples because we don't know if the issue was due to belkin or an exsisting problem on your computer that was triggered by the driver installation. You sir, are what we call a "dumb ###" for blaming staples, who is just a middle man for many other products just like walmart, future shop, and other major stores. Be happy that they didn't charge you to look at what the problem was and next time don't blame your computer illiteracy on others.

B
B
Brent
Windsor, US
Mar 21, 2009 11:34 pm EDT

I don't see how you can blame Staples for this problem. The problem lies with Belkin, not Staples. If you want them to fix your problem then there should be a service charge.

ComplaintsBoard
H
6:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Terrible experience

I purchased an HP printer from the store, and after about a year and a half, I decided I didn't like it anymore and wanted to bring it back. I went to the store and attempted to return the printer, and the manager told me it was too long after the purchase. I told him I always spent all kinds of money on all of his pens, erasers, dog food, paper, fish, etc. He had the AUDACITY to tell me I couldn't have done such a thing because the store didn't sell paper anymore. I asked him if he was calling me a liar and he said yes, and I said 'Oh yeah?', and he said 'Yeah', and I said 'Oh YEAH?', and he said 'YEAH', so I challenged him to a winner take all arm wrestling match. He said he wasn't about to make a fool of himself and that I should leave the store. I went down each aisle and told every customer I encountered how I was treated and not to do any business with the store because it was all a sham when they said they cared about the customer. The store manager became aware of what I was doing, and ordered his guard dogs to attack me. I fought them off with my bowstaff, but one of his ninja associates threw a star at me, slicing open my forearm. I said 'Ooooowww that REALLY hurt!', and before I knew what was happening, he sprayed me with noxious gas, paralyzing me. I awoke several hours later in a jail cell somewhere underneath the store where I was water boarded and forced to watch reruns of Three's Company. I managed to coerce the guard by offering sexual favors, and upon escaping, sirens went off and a trap door was released, sending me into the bowels of the store's warehouse, where I have lived for the past three years. Please, anyone reading this, save me. They have an associate who bears a striking resemblance to Joseph Fritzel, and I have reason to believe it's a robot clone of the criminal himself. Please, someone save me.

Read full review of Staples and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Marge Gunderson
Fargo, US
May 04, 2011 4:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

OK, I call complete and total BS! You almost had me, too, right up until nearly the end.

No way in hell could you possibly have survived weeks of non-stop Three's Company reruns and not been reduced to a babbling, drooling, incontinent idiot.

The very fact you can still spell and are still relatively lucid tells me this isn't true!

E
E
ewokmaster42
, US
Sep 12, 2010 2:03 am EDT

Brilliant.

ComplaintsBoard
C
12:54 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Not receiving award or registering my card

I took some empty ink cargridges into Staples and purchased new one. The sales clerk told me I would receive a $3.00 credit plus 10% off on the new ones for shopping Staples. She then gave me a card with my membership #.

This has been at least 6 weeks ago and I have not heard from Staples. She said I would receive the credit through the mail.

When trying to track it on the web it shows I am not a registered member. When I try calling the telephone # listed on the website and card I am told I can research my rewards online. There is NO HUMAN voice. Then I am disconnected.

This was my first visit to Staples . I have just recently opened a new business and have alot of contacts in the business world. It this is the way Staples does business I want no part of it. I am also sure when word of mouth spreads there will be more than just a few that will not go to Staples.

The card # given is [protected]. My name is Charlotte Gullo. My email is [protected]@live.com.

The credit wasn't but $11.00 but it is the princpal and what your company stands for that is important.

Sincerely,
Mrs. Charlotte Gullo

Read full review of Staples
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
12:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Online fraud

Staples.com is a huge ripoff. I received a defected merchandise. They did not resend me a new order when it was 30 days guaranteed. I ordered a specific item but they sent me the wrong item. I called them and resent the item back, they overcharged my credit account without my knowledge. I still have received the actual item.

Read full review of Staples
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:03 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Rebate, $125 claim lost / not received by staples, it was submitted as required

Staples offered a rebate of $125 online, for a Canon D320 Image Class printer / copier, for a limited period, November 9th to 15th, 2008. I made the purchase on the 9th of November, printed out the rebate form online, and paid $241.29 by credit card. I submitted ALL required documentation and the claim was mailed on November 17, 2008, well in advance of the deadline of December 15, 2008.

When I hadn't received the credit by now (mid-January), I went to Staples online rebate center to track my $125 rebate, and they showed no record of it having been submitted. When I called to speak with them, they repeated there was no record and that the rebate window was closed. Couldn't help me. I spoke with Mr. Eber, i.d. ES 0191.

I would not screw up a $125 rebate, and I followed the instructions closely. Staples has never had a problem with the $10.00 rebates, but somehow, the $125 rebate gets lost. I have copies of the rebate form, the order receipt and proof of payment, etc., with the dates shown at that time in November, but Staples will not entertain a re-submission of my claim. I would NOT have made this purchase without a rebate of this size. I have been scammed by Staples.

Can you help? Thank you.
Ray Polhill, Charlotte, NC, 704.552.8800

Read full review of Staples and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
skaman
Havertown, US
Jan 16, 2015 12:16 pm EST

The USPS has lost my rebates going to staples before. Same thing happens, you try to track your rebate, and staples has no record of it. This has happened twice to me. I contacted them, and on one occasion they admitted 'losing' my envelope, the other, no one was able to help. I now do all of my rebate offers online, you should too.

ComplaintsBoard
T
12:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Staples Failure to credit my purchases to my awards a/c

Staples - merchant number: [protected]
Merchant address: 340 baychester ave
Bronx, ny [protected] usa

Dear ms. rowden, as your response to my appeal appears to be a photo copy of the previous ones, I find it necessary to report your unreasonable business practice to various consumer complaint bureaus.

— original message —
From: staplesrewards
To: [protected]@aol.com
Sent: wed, 14 jan 2009 7:26 am
Subject: re: question (kmm398150i15977l0km)

Thank you for contacting staples rewards.

We do apologize if your purchases did not track to your rewards account.
In order for us to properly credit your rewards account, we would need
The actual sales receipt. if you no longer have the sales receipt, we
Suggest contacting your local staples store and they may be able to
Retrieve a duplicate sales receipt.

Again, we apologize for any inconvenience.

If you have any additional questions, please contact us at
[protected]@staples.com or by calling [protected] monday through
Friday, 8:30am-8:00pm est.

Thank you,

Kristina rowden
Staples online rewards center team

Original message follows: —
thank you for responding to my email. - once again I repeat that I
Feel staples is being unreasonable.
I have proof that I purchased and paid in full for the items I
Purchased. if my local staples store is as
Unreasonable as you then I will have to plead my case to an agency or
Agencies who will pursue my case.
The fact that I purchased items from staples and have proof of payment
Of same is proof that I
Am not claiming credit where it is not warranted. I am simply asking
That whatever points I am
Entitlerd to be credited to my rewards account. I am simply asking for
Something that you
Advertise as an inducement for the public to purchase from staples. an
Inducement that credit
Rewards will allow a token to be deducted from further purchases from
Staples.

— original message —
From: staplesrewards
To: [protected]@aol.com
Sent: thu, 8 jan 2009 1:15 pm
Subject: re: question (kmm392096i15977l0km)

Thank you for contacting staples rewards.

We do apologize, however, in order to properly credit your rewards
Account, we would need the actual sales receipt. we suggest contacting
Your local staples store and they may be able to retrieve a duplicate
Sales receipt for this purchase.

Again, we apologize for any inconvenience.

If you have any additional questions, please contact us at
[protected]@staples.com or by calling [protected] monday through
Friday, 8:30am-8:00pm est.

Thank you,

Kristina rowden
Staples online rewards center team

Original message follows: —

I originally wrote you regarding two amounts which need to be added to
My staples reward
Naturally I want to be credited so that I may use the credits towards my
Next purchase.
I cannot find the original staples receipt but I do have my amex receipt
Information which should
Be proof enough that I paid in good faith for these items with my card.

I had serious eye surgery since I originally wrote regarding this
Matter. and have not been able
To review my emails until now. I don't think I should be penalized bc
I cannot find the original store
Receipt. thank you for you courtesy in this matter.

Staples bay plaza: bronx ny $39.31 07/06/2008
Green card - xxxxxxxx

Transaction description: staples bay plaza: bronx ny
Doing business as: no additional information
Merchant type: office supply store
Transaction date: 07/06/2008
Charge: $39.31
Reference #:
[protected]
Merchant number: [protected]
Merchant address: 340 baychester ave
Bronx, ny [protected] usa




Transaction description: staples corporate montgomery ny
Doing business as: no additional information
Merchant type: retail intrnt vol
Transaction date: 07/29/2008
Charge: $231.88
Reference #:
[protected]
Merchant number: [protected]
Merchant address: 500 staples dr
Framingham, ma 01702 usa

— original message —
From: staplesrewards
To: [protected]@aol.com
Sent: wed, 8 oct 2008 6:04 pm
Subject: re: question (kmm300541i15977l0km)

Thank you for contacting staples rewards.

Please reply with the complete 17-digit bar code number from the bottom
Of your sales receipt and we will be happy to credit your rewards
Account with the missed transaction.

If you have any additional questions, please contact us at
[protected]@staples.com or by calling [protected] monday through
Friday, 8:30am-8:00pm est.

Thank you,

Kristina rowden
Staples online rewards center team

Original message follows:

From : terry stanton
Rewards # : [protected]
Category : business

Question :
I made two purchases which were paid by amex.

Staples bay plaza, bronx, ny
One on 07/06/08 in the amt. of $39.31

And the other on 07/29/08 staples corporate montgomery ny in the amt. of
$231.88
500 staples dr., framingham, ma

Pls. credit these two purchases to my rewards account. - - I have amex's
Transaction statements for these two purchases. thank you

Read full review of Staples and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
J
J
James D. Butler
Winchester, US
Mar 24, 2011 9:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I contacted your [protected] reward advised by the store clerk about a credit for returned used cartariges from my printers. My reward no. is [protected] and I have not recieved a credit for the 10 cartariges which I understand is going to expire next Thursday. My name in your records is LDBulter (correct spelling is Butler) and she said I would need a passwork (liberator if needed) and I would be advised on e-mail ldbutler@shentel.net which is where I now receive info on Staples..Help

H
H
H.M. Corn
Rock, US
Jul 30, 2010 1:49 pm EDT

In the Staples ad dated May16 thur May 22/2010. your ad stated-spend$40 or more and get $25 back in rewards. On may 17 I purchased 4 cases HammerMill paper and joined the awards program. The cashier said I would receive the awards in the mail. My awards card is #[protected]. I have received nothing . Please help me with this. H.M. CORN@COMPORIUM.NET I purchased this at 2350 Dave Lyle Blvd, Rock Hill, SC. My receipt # [protected]

Thank you for a prompt reply
H.M Corn
1053 Cardinal Dr.
Rock Hill, SC 29730

O
O
one that reads fine prints
ozone park, US
Mar 10, 2010 11:13 pm EST

for the lady who had eye surgery the reason staples requires your receipt is because not all purchases qualify for a credit if you bought lets say a chair or electronic merchandise you do not get any rewards if you spent 200 in paper and ink purchases then yes u get 10% unless other wises stated so quit complaining and just go to the store and get a reprint our spending more time complaining for something that will take u 20 min in a store and less than an hour on the phone after u retrieve said information.

G
G
Grady Hess
Wilmington, US
Dec 29, 2009 3:08 pm EST

i lost my rewards card and need a new one. i was on the phone over an hour. so email me at mrgrady@hotmail.com.

Thank you

K
K
Ken-dan transportation Inc
, US
Sep 09, 2009 7:56 pm EDT

I never got my rewrds for the last 3 years.

my # is [protected]

I hope you will get back to me.

Thank you Adamu Lemu

R
R
Robert K Evans
Aberdeen, US
Jul 10, 2009 6:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am just trying to find out what I may be doing wrong?

R
R
Robert K Evans
Aberdeen, US
Jul 10, 2009 6:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Where, do I find the registration blank to sign up for my$6.oo refund ending in June 09? I did not have an experation date?
I have Parkinson's Syndrome and am a little slow.

F
F
fresh
Tampa, US
May 13, 2009 9:57 pm EDT

Go to the damn store and retrieve the damn receipt, thats all it takes, to the above who is worried about the recycle copupon, the old paper receipt had an expiration date of 30 days, only some cashiers failed to put a date on it, and alot of people stole them. the new ones are 60 days, use it on something else if you dont need ink yet.

G
G
Gary Rozelle
Maine, US
Feb 09, 2009 9:14 am EST

My comment is on Your Reward for Ink Recycling. I don't like the way this program works now. When I turn in ink cartridges now we get the Reward mailed to us with a use by date. Many times I don't need any more supplies by that time. My Rewards check is not usable anymore. I would like to see it back the other way where as you get the Reward at the counter. I feel that this another way the consumers are being cheated out of their Rewards.
Thank You for your time.
Gary Rozelle
bowlin4299@aol.com

Staples Customer Reviews Overview

Staples is a well-known office supply retailer that has been serving customers for over 30 years. The company offers a wide range of products, including office supplies, technology, furniture, and more. Overall, Staples has received positive reviews from customers, with many praising the company for its fast and reliable service, competitive prices, and high-quality products.

One of the most commonly mentioned positive points in Staples reviews is the company's extensive selection of products. Customers appreciate the wide range of options available, which allows them to find everything they need in one place. Additionally, many reviewers note that Staples offers competitive prices, making it a great choice for those looking to save money on office supplies.

Another frequently mentioned positive point is the company's fast and reliable shipping. Customers report that their orders are typically delivered quickly and without issue, which is especially important for those who need their supplies in a timely manner. Additionally, Staples offers free shipping on orders over a certain amount, which is a great perk for those looking to save even more money.

In terms of customer service, Staples also receives high marks from reviewers. Many customers report that the company's representatives are friendly, helpful, and knowledgeable, making it easy to get the assistance they need. Additionally, Staples offers a variety of customer service options, including phone, email, and live chat support.

Overall, Staples is a highly regarded office supply retailer that offers a wide range of products, competitive prices, and reliable service. Whether you're looking for office supplies, technology, or furniture, Staples is a great choice for both individuals and businesses alike.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Staples customer service

Phone numbers

+1 (800) 333-3330 +1 (877) 360-8500 More phone numbers

Website

www.staples.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Staples?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Staples Customer Service. Initial Staples complaints should be directed to their team directly. You can find contact details for Staples above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Staples. Discuss the issues you have had with Staples and work with their customer service team to find a resolution.