Staples
reviews and complaints

Staples did it again. Managed to let down the employee one more time. Even though the new health care reform states that my child can remain covered on our group health care policy until she is 26. She is being dropped at the end of October and will not be able to enroll again until July 1, 2011. This because she is no longer a student. The reform bill states that an employer can't force this issue, but Staples found the loophole that allows them to drop the insured party because of the open enrollment date. It clearly states in the bill that this is at the discretion of the employer. I will have to now have to find other coverage for her for 9 months. Another example of how well Staples takes care of it's employees. They could care less as long as they can save a buck. It doesn't seem to matter if you have a sick child or not!

Staples did it again. Managed to let down the employee one more time. Even though the new health care reform states that my child can remain covered on our group health care policy until she is 26. She is being dropped at the end of October and will not be able to enroll again until July 1, 2011. This because she is no longer a student. The reform bill states that an employer can't force this issue, but Staples found the loophole that allows them to drop the insured party because of the open enrollment date. It clearly states in the bill that this is at the discretion of the employer. I will have to now have to find other coverage for her for 9 months. Another example of how well Staples takes care of it's employees. They could care less as long as they can save a buck. It doesn't seem to matter if you have a sick child or not!

Buyers beware! Do not purchase from staples, I purchased a laptop in 2008 and purchased a 2 year extended warranty. I am not getting any assistance with a replacement. I am being advised that the warranty starts at the date of purchase. When I was given this warranty I was told it was a 2 year after manufacturer warranty. I am now being told "I was mis-informed" by the extended warranty company. When I tried working with staples, I was advised "this is a he said-she said issue". When I advised the company were I work and how well we take care of our customers even when our extended warranty company would not, she then started putting down my company. My company has way higher ratings in customer service and we would never put down another company as we do not need to (Very unprofessional, that supervisor should be fired). I just wanted my laptop repaired or replaced, I have had nothing but issues. I have now taken a loss on over $1300 and have no computer for school. Thanks for nothing I will be filing a bbb complaint about this issue, by far the worst company and customer service department I have ever had to deal with!

I bought an hp pavilion - I love it! however, after submitting all of the required paperwork - staples began the run-around, though they never called me, I continuously call them and the criminals have stolen the rebate - or, I just need to be more patient and continue waiting, perhaps 9 or 10 months, or maybe after a year I should raise my voice, or something. (yah, right - they're just crooks!)

I never received Staples rewards for purchases made earlier this year. When I complained via "Live Chat" I was told they mailed me a reward coupon and couldn't reissue it since it had expired. When I pointed out that I was never notified of the expiration date since I never received it, I just got the same response. The agent also could not refer the case to a supervisor.

They also have very limited customer service hours and no email address that I could find.

9:07:14 AM : Connected to chat.staplesrewards.com

9:07:14 AM : Session ID: 26369

9:07:14 AM : Nate Johnson: Initial Question/Comment: I never received rewards for purchases early this year (January or Feburary). There was a promotion with 100% of purchase price for certain items in Staples Rewards.

9:07:19 AM : Welcome to Staples Rewards Live Help!

9:07:19 AM : A Customer Service Agent will be with you shortly

9:07:19 AM : Amber H has joined this session!

9:07:20 AM : Connected with Amber H. Your Reference Number for this chat is 26369.

9:07:30 AM : Amber H: Hi Nate. We will be happy to look into that for you. One moment, please.

9:07:39 AM : Amber H: What items are you referring to?

9:08:20 AM : Nate Johnson: I can't remember exactly, but I have never received any staples rewards coupons or vouchers at all.

9:08:40 AM : Amber H: Please verify your current mailing address.

9:08:47 AM : Nate Johnson: 745 Hunter Street

9:08:54 AM : Nate Johnson: Tallahassee, Florida 32303

9:09:09 AM : Amber H: That is the current address we have on file.

9:09:44 AM : Amber H: During January, you earned a standard Reward in the amount of $33.40. This Reward began mailing on February 15 and expired on April 30.

9:09:57 AM : Nate Johnson: I never received it

9:09:57 AM : Amber H: Staples Rewards, like coupons, are time sensitive and must be used before the expiration date. Once a Reward goes past the expiration date, it's no longer valid and it can't be reissued. Since your January Reward has expired, we are unable to reissue this Reward to you.

9:10:34 AM : Nate Johnson: I was never notified of the expiration date since I never received it. I did not have a chance to use it.

9:10:55 AM : Amber H: Staples is not responsible for lost or misdirected mail.

9:12:10 AM : Nate Johnson: Can you please refer this case to your supervisor?

9:12:45 AM : Amber H: Since your January Reward has expired, we are unable to reissue this Reward to you.

9:13:12 AM : Nate Johnson: Can you please refer this case to your supervisor?

9:13:55 AM : Amber H: Supervisors are unavailable via Live Chat.

9:15:42 AM : Nate Johnson: I'm sure you have a script that tells you what to say, so it's not your fault, but this is deeply unsatisfying and I intend to shop at Office Depot from now on.

9:16:15 AM : Amber H: We understand this can be frustrating and apologize for any inconvenience this may have caused.

9:17:14 AM : Nate Johnson: Must not be any fun for you to have to say these things. Have a good day anyway.

9:17:53 AM : Amber H: Have a great day!

9:17:53 AM : Amber H has left this session!

9:17:53 AM : The session has ended!

Staples could give a hoot about it's customers, I was in the Leomister Mass store and saw one if it's customers leaving the store. The parking lot has many pot holes in it. I saw the customer fall into, yes, into one of the pot holes, was hurt so bad they had to call an ambulance, no one, but no one in the store seemed concerned about it, did nothing, did not go out. Another customer came running in to get some bottled water for the injured person, and they charged him for it. Even after he explained what it was for and there was an injured customer, they still refused to go out and help.

Over spring break last year I took my laptop computer with me on vacation. In retrospect this was probably a poor decision. From Airport Security man handling it, to it being a losing contestant in bumper cars in the overhead compartment, to my normal abuse of it. Somewhere along that route my display screen got cracked. Not exactly a good thing and even worse for a college student with an unhealthy addiction of facebook and video games. When I arrived home from vacation I went in search of a company that would be able to repair it both within my poor, broke, college student budget and provide some sort of warranty. In my searching a company that kept popping up was Staples' Easy Tech. I took it into their local location and chatted up the technicians there. The conversation covered their prices, warranties, and of course the upsell. The price appeared to be much higher than when I had spoken to them on the phone and they kept pestering me to purchase a NEW machine. Being a broke college student I couldn’t afford to ‘just purchase a new one.’ So I took my broken computer home with me. After a few days of the broken machine just sitting there, and a few days of me borrowing a friends laptop I started my quest again for a fix to my issue. I came across a company called secureremotesupport.com. They offered to have a tech come out and fix it, or to send it in with a 24 hour turnaround time. I chose to have it repaired in shop (price break if I sent it in.) It was back to me within 4 days with a new screen, and it was all cleaned up. There also used to be an annoying fan noise that had quit whirring also. Im very pleased that Secure Remote Support received my business and am glad that Easy Tech pushed me towards another company to repair my ailing laptop. I won’t be considering Easy Tech again and am very unhappy with the experience.

I have NEVER received any reward checks for my purchases made from their company. I don't know what to do about this problem. It is the reason I chose to buy the major purchases from their store.

I purchased the Avery Ready Index Dividers from Staples. I put the Index page in 2 different printers and they did NOT print. I went to the Avery help site...nothing. No mention of printers (both of mine are new Epsons and print well otherwise). What Avery will not tell you on their product description or on their site is that the plastic runner on the back of the page renders printers useless! Oh...and by the way...the ONLY reason to purchase this item is for the index page numbered out and organized. If you cant print on that page...how on Earth are you going to organize your binder? Avery is in the paper business. This is not rocket science. Oh...and try to return it once you go through all this! Good luck!

MY ADVISE...CHOOSE ANOTHER PRODUCT>>>>FROM ANOTHER COMPANY...NOT AVERY

When I dropped my older Dell tower off to be upgraded with memory, Jason told me that it needed to be cleaned, so I agreed. I asked for some kind of antivirus and he replied that it would only be $25 installed so I said to go ahead and install it. He gave me a work orderthat had $75.circled not paid.

I returned to Staples yesterday to inquire if it was ready- no one called, just on speck- I was told that it was ready and the toal was $274.77 plus tax.Needless to say, I am upset.

I mailed a package from Indiana to Arizonia second week of December 2009. Delivery date was 24 Dec 2009. The package was sent UPS through Staples in Goshen, Indiana. The package never arrived. Traced the shipment and it shipped to a distribution point in Illinois and returned to Goshen, Indiana the next day. Went out for delivery at 4:00 something in the morning and was never heard from again. Spoke to UPS several times, the last I was on hold for 43 minutes! They inquired on the box contents and I felt like I was in a police interrogation. Same questions over and over. Eventually I was told that Staples would pay the claim within 10 days. Last I heard from anyone. On January 27th I called Staples. They told me I needed a receipt showing I shipped it through Staples. Thats right Staples wants me to prove I shipped it through Staples! After 38 minutes on the phone, now I'm told they need a receipt for every item in the box before a claim would be processed. They had already called the destination address to ensure it was never delivered. So much for the great UPS tracking system. Later the destination was called and informed it was lost. Absolutly rediculas. Still have no resolution. Each Staples manager I speek to tells me another will be in contact. Do yourselves a favor, stay away from Staples. Thier customer service is non-existant! I guess if you run a customer around long enough, they will get tired of sitting on thee phone for hours and just give up.

I recently purchased windows xp from staples. I opened the box, realize it was the wrong item and tried to return. The customer service agent on 1st phone call said to put it back in box and as long as they culd put it back on the shelf, I could return. The next day, with everything boxed and ready to go, the next agent says "no" we can't return software. Federal law prohibits. Interesting how that is not explained before one buys the software. Staples management and policies stink, I will never set foot in staples again. I hope they go bankrupt.

went to buy the logitech mouse that was on sale today. went at noon, no more stock on hand and sale started today! I had canceled an online order to amazon for the same item and when I saw it was to be on sale i canceled the online order and went to staples.

how can they be out of something that only went on sale today.
the very nice salesman said that they had sold all four that they had and that it would not be possible to get more.
WTF?

Yesterday, November 16, 2009, I decided to buy a replacement TN-350 black toner cartridge for my Brother laser printer. I checked staples.com and found that the price of the Staples-brand remanufactured cartridge was not that much less than that of the original equipment cartridge, made by Brother. The latter is Staples Item #585456 and the price shown for this item was (and, one day later, still is) $66.99. I clicked the "Check in Store Availability" link, entered my zip code and found that the item was "in stock" at my local Staples store (5680 Broadway and W. 234th St., Bronx, NY). When I found the item in the store, though, I got an unpleasant surprise. The displayed price was $76.99! I complained about the discrepancy to a salesperson, who directed me to the store manager. He went to a computer, brought up the Staples web site, saw that I was correct and agreed to charge me $66.99. When I asked for an explanation for the higher price in the store, his response amounted to no more than hand-waving. I pity the unsuspecting customer who enters the store without having looked on line or who is not as assertive of his/her rights as I was.

This dual pricing amounts to a bait-and-switch scam by Staples. They should be forced to end this disgraceful practice.

When I went to pay for my purchase with a check, I was told it declined. While the sales person was on the phone she told me it declined and to call Certegy about why the check declined. However, when I presented the check card which is connected to the same account, my purchase went through just fine. However I felt belittled about being told my check was declined. I called to the certegy company and got an automated line that told me they have no negtive information on me but they do not have sufficient info to zccept my check and that the decision wold not be over turned. The automated line gave no options to tlk to anyone. this has affected my decision to never shop at the Staples Stores again and will definately let people know of the unfair practices in dealing with this check service.

Since I moved to ottawa in 2006, I have been a permament customer of staples. I probably spnend 2000 years every year because I do shop everything from them.

I have an acer laptop from them with three year plan. Very recently, I had a problem with my laptop. I took it to their shop. The technician told me it is a software problem and he told me he need to reinstall the operating system. He asked me I have to pay 200 dollars. I told him I am a student and I do not have that money. Then he said I have to pay him 80 dollars. I could work on it, but to save time, I paid 80 dollars that he reinstall the same operating system.

He made me suffer to get my computer back. I sufferred alot. He is such a cruel person. Finally after alot of abuse, insult, degrading, I got the computer back with alot of pain.

This man is an evil human being whom I can never imagine such people work for staples. He destroyed my computer. My original operating system with 64 bit vista. He told me he has it and he will reinstall. But he installed on my computer a forged 32 bit vista, probably he compied it from the web. This operating system not compatible with my most of my hardwares. My computer is extremely slow. I can hadly use it now.

I am not sure, but I think he also changed the hard drive, my DVD drive. My DVD drive was DVD super multi DL, now i have DVD rw. I can harldy use it. He destroyed my computer and he snatched 80 dollar ffrom me to destroy my computer.

This is in South keys in ottawa. I went to the shop and told them. But they are extemely rude, disrespectful.

I have spoken to staples complaint officeer called Brenda, he said she will call me in two days, but she did not do. I can not go toe shop anymore because they abuse me. There is a manager called Ruth, she is extremely rude and have no any discipline. I She told me she is going to throw me. He told me she is going to beat me. I managed to control myself.

I now see why people sometimes do a big mistake in their life, some people, like Ruth and Shawn in South key in staples push people to make a big mistake. Ruth insulted me, what could happen if I have to react in response to her.? I see now why sometimes people kill other people. Some people push people to commit a grave reaction. I am glad now I have managed to handle myself.

I now ask Staples to do something about my case. A computer technician called shawn down graded my computer. I have never asked him even to upgrade my computer. The deal was to reinstall the operating system. But he spend more than a week to down grade my computer. I am not able to use the service I hoped from staple.

Please contact me as soon as possible.