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CB Jewelry and Watches Review of Stamp the Moment
Stamp the Moment

Stamp the Moment review: Bad customer service 5

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Author of the review
9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

What a horrible company to do business with! I ordered 2 necklaces for Mothers Day. They were supposed to be guaranteed delivery by Mothers Day. They didn't arrive until 4 days after Mothers Day. I asked for a discount. They were rude & said no discount. They didn't even care that it was late for Mothers Day! I won't EVER order from them again!

5 comments
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Reviewer54882
,
Jan 08, 2016 10:29 pm EST

Purchased for happy necklaces from stamp the moment.com through Groupon have not received my order cannot track it tried several times to contact stamp the moment I cannot get in touch with them.

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Summer Steverson-Bonanno
, US
Aug 01, 2015 8:27 am EDT

This was 2 weeks after I purchased.

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e48t
Tempe, US
Jun 28, 2014 10:03 am EDT

After purchasing a birthstone locket for my daughters birthday within 60 days it fell apart - the clear covering (plastic) fell out. (clearly a manufacture issue). Luckily she was able to find all the (5) birthstones. This was worn less than 20 days.
Upon contacting customer service via email I was informed the warranty (30 days) expired. I would think a company would stand by their defective products. The only solutions offered was purchase another locket after receiving it call for a discount.? (more money out of pocket). In addition the only place I could find info on the "warranty" was on their website "returns up to 30 days" This was not a
return but a broken locket due to poor workmanship. * I will never recommend this company nor purchase anything from them again *

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lkoven
San Leandro, US
Jun 16, 2014 11:56 am EDT

I have been satisfied with every purchase I have made from Stamp the Moment. Last year I received a call from the women working on my stamped ring I ordered for my husband for our anniversary. She was checking on the spelling and spacing of my words to be engraved on his ring. Timing was of the essence and I delayed in returning her call. She called a second time and still was able to correct and mail so that it arrived within the week in time to celebrate with my husband. I have been a customer since 2013.

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Veronicama
Toronto, CA
Aug 19, 2013 1:40 pm EDT

I stumbled upon this company via Groupon. This is a terrible company! They advertise beautiful items and after the first wearing the chains (both bracelet, and necklace, ) tarnished. This company has higher prices than their competitors and delivers way less. I bought the Groupon as gifts and have spent way more money on replacing chains and buying extra charms (half the charms I selected were sold out for weeks and I refused to pay $10 shipping and handling again from them, or even give them more money.)

If you're going to advertise yourself on a server like Groupon, have enough inventory to supply the demand. I have worked in retail for years and this is basic knowledge... It's called supply and demand. Overall I'd score this company a 0 out of 5. This was a complete waste of time and money thinking I'd be saving myself money on a great gift... Not the case this time. BUYERS BEWARE