June 30, 2010
I was shock today to receive from my Ex-husband of 35 years you contacted him. I called the number he gave me to find out that you have sent a bill collector to me how dare YOU Sprint. Again!!!
My account has been close since Oct 30, 2008, I had called to cancel as I lost my job and have been told that I had to go in and cancel my account in person at one of your locations. I would only have to pay a closing cost on my contract which shows paid in full.
My record show from the bank transfers that you have been paid off since Nov, 2009 the sum of $735.00 I had not heard nor read a single letter are word this was considered a problem as it was paid in full until today.
If you had not contacted me on this I would of never realized that the automatic payments were being made to Sprint of the sum of $735.00 on a bill less then $300.00
I do believe that I am owed a return on the over payments you say I owe, so who owes who here.
I like to think this is a small mistake, but in the past you have done the same thing to me, and Sprint tried to destroy my credit rating again!
Sprint found their mistake and was Sprints mistake not mine, and Sprint apologized, but this time the same mistake is made.
TODAY: Not only did I have to speak to a women with less education then my 6 year old grandson on this account but she was very rude and uneducated with the account at hand. All I can say at least Sprint is still hiring Americans.
Please check your records again and I am sure you will find the truth like before for this ill behavior of poor account management.
nancy zoda przygoda
PS: Enclosed is a copy of all bank transactions on this account for your easier accountability and accounting needs to rectify this mistake do hope you can also rectify my credit rating as well.