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1.7 667 Reviews

Sprint Complaints Summary

116 Resolved
551 Unresolved
Our verdict: With Sprint's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Sprint reviews & complaints

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8:42 pm EST
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Sprint bad service and customer service

my problem started, with sprint i have been a custoemr of theres, since 2000, on and off trbls with them, this however is getting more and more irritating, i was goning to canel. in november, i recieved a good offer of 3 samsung galaxy s3 for a price of 99cent, so y wouldnt i stay if they are saying all will be ok and gave phones at that price< however that was in november 2012 and dec i was getting another new phone after having web issues, web page not found, error code 602, error code v608, not able to connect to internet, not able to received voicemail, delayed text, incoming and outgoing, i took phone into store cause after years of serv with sprint was not ready to deal witht the custormer service, store declared issue with phones all 3 phones on my account need to be replace in dec now jan feb im having more issue dont want a call sprint i go back into store with now my new phone again and yet more prob it need to be replaced to shorten this story since november 2012 i have had 4 0r 5 phone replacements on my line alone (main line ) i was told there was an voice outage in the area and it would be resolved in of feb 2013 and i would receive a credit, for the month of the trouble, i have spoke to approx, 10 differeent people and they all tell something different is the issue, i have told them i will cancel not paying any fees, and they offered me about prob about 35 total in credit, REALLY? for 5 phones and shotty service since the end of nov when i rebnewed my contract actually dec 14th 2013, less than 5 months of new serv and more phones then months or service, i have been told i will get 2 months of serv by what was suppose to be a manager yet no other operater seem to seem to see any notes, and no credit applied to my service, bottom line is since november i have been getting billed and at no service, bad custoemr service, and operaters have not attempted to offer an inconvience credit, and they cant seem to comprehend . i have to talk to more then 10 people in a month at least every 3 to 5 days and still ongoing trbl and they still want to send more phone to reslove an issue they say they dont have i have search google sprint outages 2013 and same issues with other customers noted yet the sprint operaters are clueless and havenot issed proper credit or apologies., i want credit on my account since dec 2012 and want my service working or takin my phone number and changeing companies, on all 3 of my lines

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Blake Thomas
Springfield, US
Apr 29, 2013 2:58 pm EDT

Ms. Jack,

Ready to fight back? Consumer Fraud Legal Services has Consumer Rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one you have recently experienced. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.

Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

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12:05 am EST
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Sprint deceptive trade practices

Every time we have to make a phone change Sprint fails to do as they claim. The bill is always incorrect - in sprints favor if course and we have to fight them to get all that was promised. Sprint has terrible customer service . They prided 4g but never delivered after making millions selling 4g phones. Don't do business with sprint. They will cheat you repeatedly.

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doleba
, US
Aug 18, 2014 1:04 pm EDT

I had very similar issues with sprint. Every time I renewed my contract, they changed things which would dramatically increase my bill. One time they even changed my calling area, and I started getting charged roaming fees for calling in my own home. I argued with them over it and was told I was mistaken, that I'd always had that fee. I made them look over previous months bills and finally they admitted it was a new charge, and it was a mistake. Another time they reduced my minutes without my approval, and that blew up in my face too. As far as I'm concerned they are completely dishonest. I'm convinced this is done on purpose.

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8:02 pm EST
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Sprint horrible service

I am extremely dissatisfied with my recent service with sprint. I had an htc evo 4g and always had reception. I switched to a samsung galaxy s3 in september and have not had reception almost anywhere since! The same places I was able to speak on my phone with my evo, I no longer have reception. Even if I go 20 feet outside of my house, I lose reception completely. I called sprint from the day I received my phone and on a periodic basis for months to help remedy the issue. Sprint has constantly apologized for the issue and sent me an airrave, but if I leave my house, my phone does not work. I tried to explain to sprint that the point of having a cell phone is to be able to have the ability to use the phone anywhere, and that the phone is of no use to me if I cannot use it outside of my house.

Over 50% of my calls are dropped if I am able to make a call at all. This has been the absolute worst service I have ever had in my entire life and I am quite disappointed that sprint would release a product that does not work. If this problem is not fixed within the next month, I am switching to verizon. I love my samsung galaxy s3 phone but hate the horrible service which sprint has been providing. My friends with the same phone and another company for service are not having these problems at all.

In addition, I spoke to the people at the sprint store and they said that customers who purchased the new iphone are having the same problem as well. It is really disappointing that the service which sprint is providing is subpar. I will also be posting on facebook and twitter to warn other people also so they will not be placed in the same predicament. I would suggest other people do the same as well to influence sprint to make a change sooner rather than later. Sprint has had months to fix this problem and have not successfully done so yet. I hope this problem is fixed soon.

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Shark_bait
Largo, US
Jan 19, 2014 9:06 am EST

I started Service with Sprint. In Nov. 2013. Never had such poor service. Plus no signal, in roaming. They kept saying it's the phone. Also, keep saying they will send a ticket out to check the towers in the area. In less than 3 months of service, I had. Four phones all Samsung S3. Really! How many times do they need to send the same phone out. Constantly on the phone with Sprint, with there poor customer service. Transfer to one department after another. Keep verifying my account, on each transfer. Just to here what can I do for you today. Seriously, Do the even read or put notes in the system. Here is the last email I sent.
I think, for the recent events. Credits should apply. Today's lack of Customer Service. With lack of follow though. Plus a day's loss of revenue. For, the service being interrupted and lack of Notes. In the system. Loss of my Daughters air time. Since it was pre paid. For calling Sprint. Cause I had to use her Phone. What is Sprint coming too. I came to you with promise. But, Been given nothing. You even listen to, one of your Managers from the Pinellas Park store. Tried to upgrade, me for the lack of service. To include I phones for my Daughters. Your company promotes sells. Even if they can't deliver service. I think a hard review in my case should be warranted. this is there reply,
Thank you for contacting Dan@Sprint.com. I understand your concerns about your service. As previously discussed on our call on 01/15/14, your service was systematically interrupted based upon you missed the payment arrangement set up prior to your reaching out to our office. I will review available adjustments for your service concerns; however Sprint would only be able to adjust your service based upon the service concerns after a review of your usage and service impact. We can discuss any available adjustments for your account when I follow up with you on 01/24/14.

If you have any questions, please contact me directly at [protected]. I am in the office this week Monday to Friday from 11AM to 8PM EDT.

So take note here is a phone Number and email. Hope this is a great short cut for all your sprint problems.

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4:34 pm EST
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Sprint incorrect account charges

I was a sprint customer for 11 years. I purchased their usb 3g/4g data card plan was billed erroneously due to sprint data charges. I filed a dispute complaint & got the matter resolved. Months later I noticed they charged me approximately $600 a worth of erroneous charges as I was still making my regular payments.
I disputed the amounts & ported my number to a different carrier. I found out sprint sent my account to a collection. Agency. I continued to pay sprint what I could on the account & disputed the charges. I settled with the collection agency & paid them in full as of 3/15/12. When I contacted sprint to inquire about a new line/account they refused to update their records even after the collections agency confirmed the debt is paid and acct is closed.

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11:20 am EST
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Sprint unfair charges and poor service

I am a long time Sprint customer and after my phones began having issues, Sprint authorized an early upgrade. Me and the wife got Rumor 2's. After a short time, had to replace her battery as it was not staying charged. I began to have issues of dropped calls, no Internet connection and general phone issues. They told me at the Sprint Store, wife's battery not under warranty, even though less than four months old. They took my phone and in less then 5 Min's, wiped out all my contacts and made the phone virtually inoperable. I was unable to make and sustain phone calls or Internet. After several calls to Sprint, I got fighting mad and switched to another provider. They sent me to collection for $148.00 early termination fees. I have called them several times and no one will step up and admit they had a tech screw up. Due to not having phone service, I and the company I work for, lost a weeks worth of work which is a little less then 10 grand in lost monies. Sprint is not a good company and does not value customers or providing good service.

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Update by bigmikejone
Nov 30, 2012 7:19 am EST

Not to appear dumb, what is CMRRR?

Update by bigmikejone
Nov 30, 2012 7:18 am EST

Not wanting to appear dumb, what is CMRRR? I have filed complaints on this site and with the BBB due to the actions or lack of actions of Sprint. They keep giving me the ole song and dance that the termination fees are for the phones. Well, if you cant use the phone because their techs messed it up, you shouldn't have to pay for it.

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7:08 am EST
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Sprint phone service and crediting issues

I have been a long time client of sprint's and have been recently taken for a ride regarding my new iphone 5. I purchased the iphone 4s some time ago when it first came out and I didn't have any issues whatsoever. The service and phone worked out great for me. Recently I traded in my 4s to purchase the iphone 5 from a sprint store in shrewsbury, massachusetts and it's been nothing short of a nightmare.

I have had serious connections issues with text, email, and internet. I have had the phone replaced by apple and still the problems persist. I have gone to 3 separate sprint store's searching for a resolution but they all simply state that it's a known issue with the iphone 5 and ios 6 system. They also state that there is nothing they can do.

After going back and forth with sprint they offered to terminate my contract if I send them the device back. This seems almost fair except they now have my 4s and will not give it back or replace it. This means that not only will I have no phone, they will have taken my original 4s that I paid for I will have to spend more money to go buy a new one. I have asked them to replace the phone and they said no. They stated that they would only sell me one and that the money's I used to buy the admittedly defective iphone 5 is gone and I am basically screwed. I asked them why they would want to end a relationship like this as I have been a long time paying customer and tenisha their customer sales rep stated "is that all sir". I got the point. I am hoping the social media gods will get someone to wake up over there and help the little guy out.

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Steve Powers
Santa Clara, US
Aug 19, 2014 8:54 pm EDT
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After being with Sprint they dropped the ball with me to. Having little to no signal in my house and other peoples calls routed to ours and vice versa for over two years. All they would say was their in the middle of an upgrade and it would get better. They did send an air rave hot spot after a year but even that had it's problems. The darn thing would not let me send texts way to often.My phone would say error in the network. I have to say that I've seen Sprint go from the best to near the bottom and for $70 per line with 3 lines it just isn't work the screw ups anymore. 4 lines with tmobile for $100 with 10 gigs of data ? Heck ya...free text to 160 countries...For sure. Free service when in those 160 countries..Done deal. Sprint? You sucked me out of every penny and this is the end of it...Sprint...You are done!

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5:55 pm EDT
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Sprint customer service

I went in to a local sprint store in waite park MN. I wanted to update my phones and add another line to my plan for a total of four phones. I was ready to purchase over $1000 in new phone equipment. I told the girl from the beginning I do not nor will I pay any activation fees for my phone. I'm a 15 year customer and stockholder of Sprint. At the end she was ready to charge the activation fee x4 phones of $35.00 per phone. She talked to managers told me what a great deal I was getting etc. I just want to say I walked out of the business without new phones as I left them lay. I also now know why sprint stock is under $3.00 per share as they do not even care if they keep share holder let alone customers that have been with the company 15 years or more. I could see if I could to move from place to place but I have never left sprint in 15 years. Not sure what the reason I should by loyal to them is. I now have to do my home work and look possibly to move to another carrrier. I also do believe it is time to dump the stock as their services stinks. I do not see that their stock will make me any money with such bad service.

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Can't
, US
Jan 01, 2016 9:07 pm EST
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2011 I brought 2 phones one for me one for son already had sprint acct for son. Sons phone screen broke went to replace told price. Clerk offer new phone not worth changing screen. Said no. Phone was order any way put in my name. I went in a few times because I didn't like the hr phone I got wanted iPhone again. Same Clem order me new hat phone didn't ask him to I got charged for 4 phones spoke 6x to different repels final got one to understand and check see if other two phones ever used told I would get credit. Instead I got charged 4phones and then 4 canceled of contract. Now after numerous calls they have destroyed my credit. I have been paying 2.50 every month for last three half years just to try and save my credit but they ruined it. I pay twice as much for cars because of them. I want my credit fixed. And the manager at Hampton Bays NY is responsible for this have all records of who I called and dates and times. The worst was I had just lost my husbands of 30 years to car accident and I suffer from lung cancer all of which this guy knew. He was hoping I would die before I figure out and fixed this. So far he has won. But I believe in karma it may not help me but it will turn on him.

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Margaret Carlson
Fort Myers, US
Apr 10, 2010 8:57 am EDT
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To Whom it my concern :
on March 29th, 2010 I went to the sprint store to exchange my air card that stopped working for a replacement
spoke with Keith he said no problem come back tomorrow and pick up a new/or refurbished on March 30th went back to the store on March 30th and the air did not work
after waiting for over an hour they said to go have my computer check. I did on Mach 30th 2 hrs from work at Best Buy they ran a test my computer came
up cleann I was charged $30.00 for the test. I called sprint spoke with Thomas km485108, Howard C., Robert cm709371, Beverly BE2112247 told them the air was not
working error coed 691-651 after all the a lot of calls to sprint I felt like they did not believe me and they treated like criminal . again back to the store on April 5th
spoke with Roger and he was acting like he owed the store very rude at this point I am losing work again he said he is running another test that I would have to leave the air
card with them and then come back again. Please refer to all my notes on my account I have lost work, time my computer is running to slow with this aire card
all I want is a replacement but the customer service is awful I cannot not resolve this without a big hassle its ridicules I will cancel my account write a letter to BBB
Not understanding why it such a big deal just to return something that does not work defected you think they cost millions baffled

I pay 66.99 with extra insurance on time every month and still have problems with my air card

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matiba
Melbourne, US
May 18, 2010 6:12 pm EDT

The Sprint customer service is Horrible, they don't resolve anything just send the ball to different departments, I heart a lot of complaints from another friends so this is not a separate case. PLEASE DO NOT activate a new service with this company if you do not want a have multiple troubles. They charge me in penalties more than 300 dollars! yep 300.00

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Charles Culli
San Jose, US
Feb 02, 2011 9:38 pm EST

I am a 58 year old man with a heart condition.. 2 heart attacks in the last 5 years and 4 stints in my heart. My cell phone is my only lifeline, as I live alone and do not have a land line. Four days ago, my cell phone went dead and would not take a charge. I went to the Sprint store where it was purchased, but the store was no longer there. I went to the nearest store from there, but they said they could not help me and I would have to go across town to be helped. I went there and after a long wait, I explained that my phone was dead . They gave me a partially charged battery and told me to go home and charge it completely overnight. I did and by noon the next day it was completely dead again and would not take a charge. I went back to the store and the process was duplicated again with the same results. On my third trip across town they told me that it would take a day or two to get me a new phone and I would simply have no phone service until then. There were phones all over the store, but for some reason they refused to give me a new phone then and there, even though I had explained that I had a serious medical condition and that the phone was my only lifeline as well as my only means of communication with my clients and employer. At this point I had no choice but to make a scene... in fact I had to make a scene several times to receive the service that I should have had in the first place. It turns out that there were several other customers who were dissatisfied with their service and before long we banded together in a corner of the store. It took that much pressure to finally get a new phone. Once home, I realized that they did not transfer the memory containing my client list. Another trip across town to get my memory transfered to the new phone. Four days later I finally got satisfaction. Will Spint ever learn that customer satisfaction is key to a successful business? Sprint would rather pinch pennies than give good service. When my contract expires, I'm moving my phone service to Verizon.

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bria74
Louisville, US
Oct 15, 2011 6:29 am EDT

I would not even give them a rating. Today was a beautiful day. I start off my morning listening to my unborn child's heartbeat and after that my wife and I decided to skip a little work and then run to a Sprint store to get the iphone. I was pumped and excited to finally get the iphone. I had gone online at Sprint.com and logged into the account to make sure I am eligible for the upgrade. (Which my phone was so I assumed my wife’s was as well) I was. My wife and I activated our phones at the exact same time in 01/10 on the same account. We arrive at the store and my phone was fine but my wife's number isn't until Nov 1. The store cannot help so I said I would call customer care. They asked that I not do that until I leave. I called, spoke with a man (No names) and he stated he would help me. At 12 minutes and 42 seconds on the phone tracker, the call dropped. I was on hold for 9 of those minutes as well. I call back, speak with a man, and he stated how can I help, I tell him what just happened, he says 'I CAN'T HELP YOU". I asked for his supervisor immediately. He asked why and I explained his words too him. He takes 8 minutes to type a couple of notes on the account and very nicely said he will get his supervisor on the phone. 12 minutes 23 seconds on the phone tracker, disconnected. Third call to Sprint, I speak with a lady, told her to get me to cancellation, guy in cancellation says, "Sir, since your wife is pregnant and we are a few weeks away, I will allow you to order the phone through Telesales in 5 days from today. So I said this, "Sir, I have agreed to increase my bill by $40.00, plus $20.00 for their home phone, my current bill is $122.00 with taxes now so I am willing to increase by 50% and you are asking me to wait 5 Days?'' He said "yes". I then stated that I the $182 per month would be $3600 over the next 20 months and I did not know if he was authorized to turn down that payment. Oh let me be very clear, in my first 20 months, I contacted them within the first 6 months of service to have the phone replace under warranty; Second time it was because the second phone went bad as well. Only times! Back to today, I asked for his supervisor. Received without a drop call from a SUPERVISOR. YAY, I thought someone drew my winning name out of a hat. Supervisor said they cannot access my account and I would need to call... I asked for her supervisor (3 Reps so far and a total of 37 minutes on the phone and 18 actually speaking with people) At this time I left the store and drove 28 miles to my office while being in and out of hold but finally I receive a female supervisor of that supervisor. So I tell her I have been hung up enough and please do not disconnect me. She said that she cannot access my account and will get the proper people on the line for me. (PLEASE READ IF ANYTHING, THIS NEXT STATEMENT) After 19 minutes of hold, I finally pull into the office and she (Supervisor of a supervisor at SPRINT) stated to me, "Sir, you need to be with (blah blah) department and they are closed today to train other departments." So, she could not access my account and the ONLY people who could help me were closed to train other people and I needed to call tomorrow. A supervisor of a company that I pay money to tell me that the department I need to speak with is CLOSED. HA HA HA. I asked who could help me and she said, "Not her." I asked for a supervisor and she said ok, put me on hold and disconnected. Ok, That was 1 hour 7 minutes and 53 seconds on the phone timer. Oh wow, so I call back and get a couple of decent people that do a great job of passing the buck and, tad, a rep in the right department. Tell her the story and she offers for me to speak with her supervisor. (I wanted to pull my hair out but I believe in treating people the way I wanted to be treated) Supervisor listens well to my day, reiterates and then states that I can call I all would like but these rules come from corporate and that they have no control and this is how it is. I asked for his supervisor and he said that there would be a 24-hour call back and I asked for anyone that was above him? During the previous question he interrupted, spoke over me until I asked him to have the decency to allow me to speak. I felt that I pay for some type of service from them. He then said since there is no further issues and that he has done all he can...(While saying this closing, I repeated 3 times I wanted a supervisor, I want your supervisor, I want a supervisor) and he hung up on me. I have since made up my mind that Sprint does not deserve the right to call their employees "Customer Service Reps". They have earned the right to call themselves "Burdened by Customers Representatives." Please note that this is the absolute worst experience by a company and I would highly advise anyone to look on the Internet. There is a page on the company owned website where their own customers gave them and average rating of 1.5 out of 5. Good luck and I hope to help many many people with this information.

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Brittany Riggleman
Morgantown, US
Apr 27, 2012 2:57 am EDT

So i upgraded with my phone with Sprint 2 months ago to the Evo 3d it got a software glitch in it and they tell me they are having major problems with this phone well instead of giving me an option to another phone they said there will be a new one sent to your house in 3-7 days maybe 10 at most because they are on back order..Well today is day 10 still no clue to when my phone is going to be here... Corporate keeps sending me to the local store and they keep sending back to corporate got hung up on twice and the one lady was the corporate account manager at this point I am beyond angered with Sprint...So facebookers fyi dont buy the Evo 3d it is a piece of junk and if it fails Sprint will be clueless and unwilling to help I am about to switch if my phone isnt here soon! SPRINT SUCKS!

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SJMBJ
Neenah, US
May 01, 2013 9:30 pm EDT

The lack of customer service that Sprint offers is just crazy to me. They will do NOTHING to help you, but are very good at taking your money. I was with a different cell phone company for 20 years and had no problems. I have been with Sprint for 2 years, and it has been a pain. I have had nothing but problems. There are much better companies out there and they provide much better customer service. WOW is all I got to say!

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10:57 pm EDT
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Sprint horrible, deplorable company

As of right now, i'm on my second, third or fourth sprint joy toy - i've lost count in the excitement - and words can not describe to you the anger, frustration and humiliation that this company has delivered to not only myself but to many other fellow sprint "customers" that I am acquainted with. This greedy conglomerate has apparently lost focus on what the words customer and service mean and will seemingly do anything they legally / illegally can to get you off of the phone, transferred to a vacant phone in another department, humiliate you, patronize you, treat you like an idiot, give you a canned, scripted, driveling response while simultaneously doing their utmost best to give you the run around or just simply hang up on you. Not to be outdone is the "service" they offer. Dropped calls, missed calls, dropped gps signals, duplicate sms transmissions, lost sms messages, bug-laden phone software, phone lockups, the single-most pathetic data transfer rates ever encountered from a "cellular-data-provider", spotty coverage, minimal signal strength and last but not least is their most appreciated characteristic - their "we just don't care" attitude. Idiots second to none and they are apparently proud of it.

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11:20 am EDT
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Sprint 4g network

I have had Sprint over 2 years. They were good for awhile but I upgraded to Samsung Epic Touch S2 phone in April 2012. Best phone I ever had but here is the rub. Over 90% of the time, I either cannot find 4G service (for which I pay a monthly $10 surcharge) or if I am lucky enough to find it, it either disconnects or snoozes for no reason (I have not moved an inch so it is not THAT) or the connection is so slow and crappy (speed test app and real world observation) as to be as useless as 3G for data. What a ripoff! Now they want us to wait for 4G LTE (didn't we already wait for 3G and 4G?) and the problem there is most of their current line-up of devices does not even support that service. So do we now pay an exorbitant hardware upgrade fee or will they be so kind as to just give us a teeny discount on our new LTE compliant devices to run on yet another incomplete Sprint network. I cannot wait for my contract to expire!

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hansd
Gambrills, US
Jan 08, 2014 6:35 pm EST

i just recently switched to sprint last friday.. unlimited data and 4g lte. with the iphone 5s. what a big joke. ive only caught 4g lte one time and that was on my way home... 3g is slower then my old 56k modem i used to have on my computer... it takes 10 min or longer for a 1 min you tube video to load... im very dissatisfied! thanks sprint im hoping i can leave faster then i got your service i just hope im not locked in for the 2 year deal yet... i think im going to t-mobile instead.

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7:24 am EDT

Sprint as a new customer i'm furious

Order two phones from Newegg for Sprint service a month and half ago. I never had the chance to setup a pin and they won't give me my pin over the phone. They said they would mail it and I never received the mail, only to call back and be told I need to go into a Sprint store. I went into a sprint store and was told I had to go to a Corporate Store to get that which is over an hour away. I called again and they promised to mail the pin. I have asked them to text it, asked if I could verify my social and almost anything just to get that pin over the phone. I have an easier time dealing with insurance companies and banks than sprint. Not to mention I just had to pay a 320 bill over the phone because I never received a bill and can't get online. As a new customer I'm furious!

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1:20 pm EDT
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Sprint billing

The lack of follow through at Sprint is amazing. I went into a Sprint store on 5/16/2012 and requested my contracts (I had 4) to all be canceled and to be given a finalized bill as I was changing servers that would enable me to receive calls at my home. The Sprint services at my home were spotty at best. I was told there would be an early termination fee and was understanding of that. I also contacted Sprint via phone to confirm the contracts were cancelled and to pay the early termination fee. 4 months later I received a bill from Sprint with 1 of the 4 numbers being listed as active as well as billing for the past 4 months. When calling the service department I was met with customer service reps that were more interested in trying to out talk me then to listen to the issue. Sprint refused to acknknowlege their error and I was still charged addtional funds to cancel my contract a 2 nd time. Ending message is that the company of Sprint does not understand the concept of customer service or follow through to complete task that have been requested of them. If you are looking for a professional company to manage your cell phone needs then don't look at Sprint. When had been a Sprint customer for over 8 years.

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Ernie07
Farmington, US
Jan 11, 2012 3:02 pm EST

I made the mistake of setting an automated payment, what i didnt know was sprint was charging fees for automated payments, When I tried to go online and cancel the payments sprint told me to contact customer service, when contacted they promised me to take the automated payments off. They still however kept charging me on a bank account that was closed. So i continued to pay sprint to close account, and after all the "hidden fees" and all the overdraft fees. I spent over $318.38 to close an account for one phone. There is a reason why sprint isn't BBB accredited.

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Sprint bill and phone devices

The worst company ever! When we originally started services we were told our bill would be one thing and since than our bill has been different. Also the device I have has caused me problems and I have called Sprint over the period of several months and they have done NOTHING to help me. Literally nothing. I've contacted the BBB and they have not helped me either.. Minnie Sanchez the lady who handles complaints for Sprint from the BBB did NOT help @ all. I would NEVER...I mean NEVER recommend this company don't be deceived by there plans...RUNNNNNNNNNN!

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Sprint cell phone service

I have for over a year complained that I get no service in my home at all, I have to go out side or just suffer I use my phone for work and just have been lucky they haven't needed me late at night yet. I was told by sprint every time I complained there was nothing that they could do for me, then there came the air rave i was told Id have to pay for it and it would cost me monthly I told them no I should not have to pay more for there service I didn't get to use. I called in one week 3 times and a supervisor was to return my call in three day yet 10 day later still nothing I don't feel I should have to pay the 250 to get out of my contract so i can go to a new cellular service that i can get better service and use all my services, including in my house while I am home which is most of the time!

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Jude 1
, US
Nov 05, 2013 10:15 am EST

Sprint is unable to provide service for many customers in Denver area. They say it is a "tower" issue. Then why did they allow customers to sign up when they knew they couldn't provide adequate service to customers? Also it is unacceptable to have to go outside to make a call.

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James Corino
manchester, US
Aug 08, 2012 3:55 pm EDT

yeah and then they have the nerve to charge you when you cancell service and go to another cell company How can you charge anyone any money when you can not provide service I would not pay them a dime I run a towing service and if I said I would tow your car to a certain town say 100 miles for say 300 dollors plus tax and I tow you about a mile or two and I have trouble with my truck so I drop you along side the road in the middle of nowhere and I demand 300 dollors what would you say to that ? will you pay that same amount if I just towed you a mile instead of 100 as promissed Something is wacky with sprint They are going to be sued over and over lots of times I personely think they will be going out of buisness real soon

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Sprint racist, physical attack on customer

Went into a Sprint store to have my phone battery checked and get info on a new phone. I was working with an associate who could not answer my technical questions. Another associate (maybe the manager) came from behind the counter, accosted me, and kicked me. This was because I was asking questions they could not answer. I was told to take the phone back where I got it from. I told them, I got it from Sprint. Thats why I'm here. He called the police and accused me of trying to choke him. I suggested to the police that we should return to the store and review the video tape. The store employee immediately declined and told the police he did not wish to prefer charges.

Sprint corporate claimed they could not verify this, despite a police report and video tape. They refused to take any action, giving their employees a green light to attack black people or anyone else they choose to. Why does Sprint wish to cover up the acts of their racist employees? In Orland Park if a black man gets pulled over for this and is just told to go his own way, you can be sure he didn't do anything. Judge for yourself

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apla40
Plainfield, US
Jul 06, 2012 1:39 pm EDT

now lets hear the rest of the story. You came into the store, not for a repair but for a bad battery, which you purchased from a non oem vendor or on the internet somewhere. you where told it could not be replaced or warrenteed because it is not a brand of battery we carry or sold to you. you decided to hang out in the store for fifteen minutes attempting to pick apart anything you could find to create an argument. when you relentlessly demanded an answer as to why the fact tag (info card) for a phone displayed incorrect info and we told you we did not know. you demanded an answer because you are a customer of sprint, again we explained that was what was sent to us by corporate, you didnt let up. we kindly asked you to leave . you got in the face of the manager and placed your thumb under his chin and thumbed him. we called 911 . you fled the store. cops caught up with you. brought you back to the store, we said we do not want to press charges just simply dont come back to our store. i do not see any racism of anykind in that story. i truely believe you are half crazy.

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Former Sprint Customer
, US
Jul 06, 2012 9:22 am EDT

Sprint should definitely look into this store and/or it's internal hiring/training/hr policies as this is probably not a first time incident. I am no longer a Sprint customer after being a customer of over 10 years only due to it's declining customer service. But physically attacking it's loyal customers, now that's an all-time low! Get a grip on your stores Sprint!

-Former Unhappy Sprint Customer, Current Happy Verizon Customer

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Sprint money theft

Sprint has overchargem my account for last months bill by $300. My wife and I have tried for over a week to get our money put back into our account, but it seems like Sprint could care less. They are crooks! Attached is a letter I sent to Sprint in hopes to get my money back, so far no respones. check this out,

My name is Henry xxx. My wife Latoya xxx has been conversing with you over the phone about an overcharge incident that happened over a week ago on the June 6th. After looking at my checking’s account balance on that day, I discovered that I $490 dollars was drawn out of my account by Sprint, not the $190 dollars which is the amount of my bill. My wife then called Sprint, and spoke to a representative about the charge. The Sprint rep said that the charge was accidental, and that the person who charged my account apparently “pressed the wrong number on their keyboard, the 4 and the 1 are so close to each other”. The rep also said it would take about 2-3 business days to get the money back into my account. The excuse sounded feasible, so I paid no mind expecting to see my money back in my account in a few days. That definitely was not the case. After waiting a few days I checked my account again, no money.
My wife then called Sprint back to find out what the holdup was on returning the money to my account. According to the operator she spoke to that day (Steven), the funds have already been released by Sprint. He also went on to say that the reason I didn’t see the funds in my account was because my bank didn’t release the money back, and that usually takes a few more days. After hearing that “story” from your representative, I gave my bank a call to verify. As I suspected your representative lead me astray. The bank manager told me that they did not receive a reversal from Sprint, and also went on to say that there is no wait for releasing funds. She said that if Sprint did return the money to my account, it would be posted in my account that same day, not a few days later.
The next day my wife called back again to see what was being done to return my funds. This time she spoke to a Sprint rep named Holly. Holly went on to apologize about the inconvenient, and promised she was going to personally handle this matter and get my money returned to me. Holly also promised that after midnight, June 11th my funds should be back in my account. Guess what, the next day the funds were still not there. Now the date is June 14, my wife is on here 4th Sprint representative and we are still wondering where my money is. So Elaine, where is my money? And when you answer that question, please do not misinform me as the previous Sprint rep’s have. My wife and I expected more from a company we have been with for over 5 years, but will drop our service with Sprint if there is no resolution.
Now, let me discuss how this has adversely affected my checking account and my travel plans. Due to sprint overcharging my account by $300, it has left a negative balance in my checking account. I have been charged a total of $70 for overdraft and extended overdrawn balance fees. Also with a negative balance, I have no use of my Visa check card. This has caused me to delay my travel plans, since I use that card and account for my traveling expenses. I am a service engineer, and not being able to travel means I cannot do my job. When you check you baggage in at your airline, they require to have a credit/check card to put a hold on for incidentals. How about renting a car, I can’t even do that. To you this may seem like a small mistake that will eventually work itself out, but for me and my family it is a major inconvenience. Is it Sprints policy to steal money from its customers, and have its representatives lie over the phone to cover up their criminal activity? How about returning the money Sprint took, should I ever expect to see that money again? I need some answer Elaine, and compensation for the overcharge fees and the time this inconvenience is costing me. I hope you can replay to this e-mail promptly, subsequently I am in real need for my money to be returned.

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Sprint cancellation fees

Is sprint unfair or am I unreasonable? I had sprint broadband for my internet, my only other option was satellite dish internet. I have poor service at my home and was talking with sprints customer service about it. They said if I switched to high speed internet they would send me the airave to improve my signal strength, he assured me it would work with a dish satellite internet. But there would be a early cancellation fee of $140. I would be getting better signal at home and the broadband wasn't really working that great with low signal. So I thought it would be worth the early cancellation fee. I cancelled sprints broadband and had satellite dish installed and hooked up their airave. Ready for better signal strength! Well the new service had a delay of about 5 seconds on all calls. Imagine waiting between speaking and listening for about 10 seconds to continue a conversation. We were constantly asking are you still there! After a few calls to figure out why this was happening, a tech said it will not work on satellite internet connections and that they should never had sent the airavr to me for that reason. So I am sending it back, but my problem is I now have a $140 cancellation fee and still poor signal at home. I would not have cancelled sprints broadband and incurred a cancellation fee if their tech had not said it would work with satellite internet. If he had be more knowledgeable of their products and stated it would not work I would not have switched and saved the $140. Am I being unreasonable or is sprint being unfair? Thanks for reading and sharing your opinion. Beware! What you are being told by sprint, it may cost you $140.

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BPtested
Fort Scott, US
Jun 05, 2012 7:29 am EDT

Sprint connected internet and Satellite landline March 27 and after 3 phone calls to Sprint to correct problem (the "fix" only lasted day or two each time). I called 4th time and canceled. Tech rep said on 3rd call that there was no signal on our corner! Why don't they make salesperson check satellite service BEFORE they sell their products?! The 4th call took them 1 1/2 hours to get a supervisor to OK early termination. We were on my VZN cell phone because Sprint landline was NOT working. They approved early termination, but then sent bill for 2 months plus late charges. Then sent bill for $180.00 for early termination and first month's bill. We NEVER had internet and our phone was working less than 60% of the time. My family was coming to my house or calling my VZN number letting me know phone calls going straight to voice mail. Received phone calls twice a day last week from Sprint collections and received letter from outsourced collection company yesterday. This has been a nightmare and isn't over yet!

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Regions Bank Employee
Honolulu, US
Jun 01, 2012 11:44 am EDT

I know it is tempting to take company employees at their word but it is always a good idea to do some independent research. Sprint employees are known for being on the slow side, well the people can be down right dumb. Knowing this you should never take them at their word always do further research.

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Sprint won't cancel my dead husband's phone

This is how low Sprint phone service is…..my husband died but prior to his death we asked Sprint to turn off his cellphone service while he was in hospice. (They did that) Once he passed away I called the company to have his cellphone removed from the family plan account. First they turned off all the phones and I had to call back and get the phones that belonged to live family members turned back on. Then after I transferred all the account information to a NEW account, they sent me a bill on the old account for “early withdrawal” to my husband. He died, he did not withdrawal from the account due to dissatisfaction with the company he DIED. Plain and simple.

After fining yet another complaint to the company about the billing they now what someone to take over the now CLOSED account. Hmmm I m confused all the way around. Why does a dead man still receive billing from Sprint? Are they really hard up for money that they are going over board with their billing department. What is the problem here? Can anyone explain why this so called company has so many departments that they do not know what one offices is doing vs. the other. Needless to day these people are ###s.

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will03
orlando, US
May 20, 2012 2:57 pm EDT

I am sorry for your loss, but to them, withdrawing early from a contract is breaking a contract before the terms of the contract have been fulfilled. It does not matter the circumstances. If your husband had credit card debt while he was alive, that credit card debt would not disappear just because he has passed.

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Sprint worst cell phone provider ever

We own three phones with sprint as our provider. Two evo’s and one epic with the unlimited package. With in the first month of service we had multiple dropped calls. We informed sprint of the issue, the sent out the airvana. Wow one problem solved. The only way the phones work, means we need to be within 2000 square feet of it. So now with the troubling economy we cant afford the internet which means the airvana doesnt WORK! Our bill is around 250.00 a month, so in order for us to hold a simple conversation is to pay 60.00 fee for the internet. so the grand total bill just to make a call would cost 310.00 no including TAX!

I have called many times to explain this issue. Sprint has said to me that my number dropped 25 call last month, WRONG i drop three to five calls a DAY! OH and 4g service [protected]@#t, I barely get 3g! I downloaded ookla speed test to see what i really get. NOW DONT LAUGH!
64 kbps download, 19 kbps upload, 495 ms ping……. SO PLEASE DONT CHOOSE SPRINT! If you choose to get a cell phone PLEASE research the provider…..

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joyce06
Clearwater, US
Jun 03, 2012 11:26 am EDT

i fully understand what you are talking about we have had nothing but problems with sprint since 2/2012 1st it was a national board problem now we were told we are getting dropped calls, network problems with text messages, calls wont go through, calls breaking up..i called to get a 50.00 credit for two months and i was told we don't give credits for tower issues..then i was told you called last night and they gave you an 80.00 credit because you renewed the main number for two years...are you kidding me...i NEVER renewed anything and they cant tell me who issued the credit and renewed the contract ...then i asked for a copy of all my notes on the acct and was told i had to subpoena them...I'm going crazy with this carrier...filed with the FCC

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Sprint adding charges to bill

I current have 5 phones thorough Sprint on our account. None of the phones have internet access as all we do is talk and text. They are not amart phones. One of the phones on our last last bill was charged $26 for data usage. I called Sprint and told them that it was a bogus charge and they finally removed the charge. At that point I told them that to be safe, I wanted all the phones blocked for data as we don’t use data. I just got me new bill and I again have data use charges. After talking to Sprint they tell me there is nothing they can do as those charges accurred between the last billing cycle and when I called. I was livid.

I have been with Sprint for well over 15 years and it comes down to my word against theirs. For $40 they are going to loose a loyal customer. Sprint is either adding charges to bills in hopes that you don’t notice, or they have a fraud taking place where other peoples data usage is being charged to other people. As soon as my contract expires, I will move on to another carrier. Sprint obviously does not value customer loyalty

I have been a loyal Sprint Customer, but now I am really disappointed in the level of care that their CSR’s offer. I have been overcharged on my sprint account due to some computer glitch twice. I try to explain to their agents about what was going on, after waiting on the line for over 40 minutes, they wanted to blame it on me, by saying I don’t know how to submit online payments. That I must have pressed the Ok button too many times. I have only been paying online for the past 5 yrs, I can’t believe that was their response.

On top of all that, they have left my bank balance negative due to their overcharges and I got from their agents was, “they are reviewing your case”. No apologies, no sincere interest in my case. It seems it is very difficult nowadays to find true customer service agents that care.

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pinkdervish
Woodbury, US
Jan 03, 2013 2:15 pm EST

When sharing photos, you're using data. It pays to do your research before purchasing a phone and a plan with any carrier, as well as asking the representatives ALL questions that you can think of before visiting any store to sign a contract. Unfortunately, even those of us who have done these things prior to signing a contract with a "cell-phone provider" can do whatever the heck they want after you sign that contract, and claim they didn't say what you later try to prove that they did tell you. Sadly, that's the way these blood-suckers work. Hope your situation had a light at the end of the tunnel. Good Luck!

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advocatedaisy67
Saint Charles, US
Oct 06, 2012 5:15 pm EDT

Sprint Added $9.99 to my Phone bill for three months now. Customer service told me it was spam. They only want to credit me 1 month...NOOOOOOOOOOOOOOOO! In May I WILL seek another phone Carrier! NEVER USE SPRINT!
The Insurance is fraudulent too; Husband broke his phone, Cost an additional $100 for a New Phone AND NOW, Sprint Demands broken phone back with NO CREDIT! WHAT A SCAM!

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Cindy Hebestreit
Bethel Park, US
Aug 03, 2012 9:05 pm EDT

We too, were pleased with our Sprint accounts. Then I added two phones for my children. Then the data charges appeared. We do not have any smart phones nor do we use the internet or anything on our phones. We simply text, share pictures and make calls. I have had to call Sprint each month for 2 years to have the data charges removed. After a lengthy phone call, the charges were removed each month - until May 2012. Suddenly, the rep refused to remove it until I would buy a data plan. I told the rep that this was extortion and unfortunately - did not get any names to report this behavior. I smell class action here. We bought a long term contract for a text/phone/pictures and now are being charged for sending pictures (this is when the data charges are added). If there is anyone out there who can help us - please do. I cannot switch since I will be breaking a contract. But they are not honoring their contract with us.

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hungergames2010
Salamanca, US
May 27, 2012 9:51 am EDT

Sprint sucks. Buyer beware. They say and sell you a plan and it all sounds real good. However, when we got the bill it is 3 times higher then what we were told. Sad thing is when you called to question about your bill they transfer you to customer care who in the end apologize for the wrong price quote but would not honor and now we are stuck with 3 years contract.
I hate SPRINT...

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Sprint mobile phone racketeering 101

Let us all wake up to the racketeering that is Mobile phone service, Been with sprint for many years I have come into some problems financially for the first time in my long run with Sprint. Over the past Month my phone has been interrupted and suspended over 15 times. I have set payment arrangements for X date but again the phone was shut off and or service interrupted about 15 times from when I set the date... Note they have a reconnection fee of $30 so each time it has been turned back on $30 was charged to my next months bill... $450 in reconnection fees for what?... "Sir I see here you went over your spending limit by 2 dollars, so we had to suspend your account... We can restore your service but there will be a $30 reconnection fee...

I work for Bank of America, I know all about fraudulent fees and this is no different, when will americans wake up to the scams in their everyday life... We look at the middle east as if we are somehow smarter than they are but keep in mind Lybia had free electricity... Yes Electricity, you know Lightning... Yeah electricity you can find it everywhere throughtout the universe, and even in our own bodies... And we pay anywhere between $150-$300+ monthly... I think we are the idiots!

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