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1.7 79 Reviews

SportsDirect.com Complaints Summary

14 Resolved
65 Unresolved
Our verdict: With SportsDirect.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SportsDirect.com reviews & complaints 79

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Newest SportsDirect.com reviews & complaints

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11:45 am EDT
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SportsDirect.com Exchange in store refused

I saw in the Sports Direct website a good offer for a set of fins, mask and snorkel. They come in range of sizes and the one I ordered seemed a bit loose. I went in store and tried a lower size and it fitted perfectly. I broght all my receipts and everything. Of course I hadn't yet used it so everything as just as it was delivered. The store employee was happy to do the exchange ... BUT If I paid the difference in price. Online it's £6 cheaper than in-store. I said this doesn't make any sense as I have the right to return the stock and /or ask for a replacement for free. If I do it by post it'll cost me and the company money for the shipping. This way is pain free for both. As two employees couldn't workout the system I asked to speak to the manager and got the same asnwer from her.
As this didn't make any sense to me I called Customer Service when I got home (i had to use Google to find the number as they don't provide a telefone number on the website and there are preset e-mail headings which didn't match my case). The Customer service rep told me the manager should've have made the exchange!

Next day I went back and asked them to call the customer service, but they refused to do that. When I tried I found out they were closed on Sunday. And so to date, they have refused to make the exchange in store whithout me paying the difference between the store price and the online price for the same product.

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10:10 am EDT
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SportsDirect.com overcharged

On 15th of June I have gone to the shop and made a purchase of 8 items.
Unfortunately I was holding my cash in hand and the cashier whom I can identify but don’t know his name has seen this. When I got back home and checked my items and the receipt I realised that I have been charged an item twice. So i bought 8 items and was charged for 9.
I went back to the shop the next day and talked to the supervisor of that day, 16th of June. He asked that he kept the receipt and my details and would get back to me the next day, Monday. Thankfully, I was already a bit suspicious of the events of the previous day and didn’t let them keep the receipt or by now I would have been cheated by the Sports Direct Islington branch staff twice!
He promised that they would check the camera and this way they could be sure I was not lying. That would have been an acceptable solution if only it was delivered…
5 days went by and I didn’t hear a word. Today I called the head office as there is no direct line to the store available and I was put through a member of the staff. I asked him about my case and he hung up on me when I asked that he gives me his name. I had to call again the head office and wait until I am put through to another member of staff. This time I asked for their name in advance, and I was helped by the manager who wouldn’t let me know whether it was him that hung up on me or some other person. Needless to say how rude and frustrating I find this behaviour to be.
The manager he knows nothing of my claim/case and that he didn’t have my details, that nobody has checked the cameras and all in all he’s confirmed that they hadn’t been looking into the matter as I had been promised. I suggested that we sit down and see the camera together but he’s told me this is not possible due to security reasons (this means nothing) and so I promise to God, if I go tomorrow and am unable to collect my money I will call the police in the store and demand that the camera footage is released.

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7:20 pm EDT
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SportsDirect.com Sports Direct delivery

Sports Direct stated ready to ship for a long time?
I ordered 4 football shirts in Sports Direct, it stated ready to ship in twwo weeks ago (11/5/2013), today is 26/5/2013, it still stated ready to ship, i called their customer service and email them many times, its same answers: your enquiry processing, and then keep me waiting... i will leave UK a long time after a week and one of the football shirt is the gift to my best friend... i'm thinking how to do. What is the longest time of SD delivery takes? whats happen of delivery when it keeps status ready to ship? Any suggestions what should i do? (i don't wanna ask SD customer team again, it won't be helped.) Thanks everyone looking my question!

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12:31 pm EDT
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SportsDirect.com wrong delivery

I've placed my order 04.03.2013 and according to the tracking system was delivered to Riga, Latvia 12.03.2013 (pretty fast by the way). But thanks to DHL Latvia my wife received this package 27.03.2013 after my mailing with the sportsdirect and DHL. On my 3 e-mails sportsdirect didn't respond at all! DHL was sure what they didn't receive for me any package. But finally my wife received. She opened package and was very shocked! Instead of few t-shirts and short inside the package was one pair of thermal pants, shirt and cup! Now, I must send back items which I didn't order at all at my own expenses! As I understood, sportsdirect not going to cover their mistake. They call it: exchange of items! I can not understand: what kind of exchange could be in such case if I still don't receive my original order. I can understand wrong sizing etc., but in my case not even single item match my order! Communication with the sportsdirect is very poor. Looks like they simple ignore me...

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tanyaf3762
, IE
Dec 22, 2012 6:45 pm EST
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i ordered a baby jogger from sports direct and only got the top i sent 5 emails and made seven phone calls each time i was cut off i never got an email back, i finally got through today a week later to be told i can send the item back at my expense or get a discount, this was a present for a child and im not one bit happy my sons clothes is not real nike after 5 wears they are tearing my daughters runners the lonsdale logo is falling off they were never worn i spent 200euro there only to be treated like dirt im wondering is there anything i can do?

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SportsDirect.com refund

I have made an order with www.sportsdirect.com and made a payment via credit card. After about a month I have contacted the shipping company and was told that the things were shipped back because SportsDirect has not provided them with our contact number at their request and were told to ship the package back to sports direct.
We have, upon filling in the form on their website, left the contact number.
When I found out about this I have contacted sports direct via email they have provided on their website. There was no reply for some time so I found their Facebook page through which I have sent a complaint message. After a few days i have received a reply which stated i will be getting the refund via cheque since they could not refund it on the credit card. Upon getting the cheque I was told in the bank I have to pay the bank fees which end up being about 1/10 of the whole sum. I decided i should not have to pay for it so I contacted them again via Facebook (since that was the only place I got a reply from); no answer for a few days. I wrote an email to the customer service email but no reply again. After some time of no reply I made an international phone call to the their CS. During the phone call I was told I will be reached that same day by the team leader to have the issue resolved. That didn't happen, so I phoned them back the next day when I was told that cheque is the only way I could be refunded according to company policy. I was also told that the refund problem could be theirs. Again a mistake made on their account for which I should pay the banking fees to cash in the cheque plus the 40day waiting period to get the money.
I have never had any problems with any other companies making a refund on the credit card.
Not happy with the answers I got I asked for a supervisor's email to have the issue brought to a higher level.
I wrote another email, and didn't get a reply for another 10 days after which I made another phone call where I got to talk to a third person that had no idea what I am talking about (even after I gave her the order number). I had to resend all of the emails and hope that things will be resolved. Well that didn't happen. I got the same reply that the only refund I could get was via cheque.
I am not satisfied with that since it was their mistake on all accounts: firstly- with not providing the courier with contact number
secondly- with not refunding via the credit card, even though it states on their site that all of the refunds will be made the same way payment was made
thirdly-they were referring me to the free email customer service when I asked for a refund for international phone calls I had to make since I have not received any responses to my queries. I made those phone calls because there was no movement via email.
So now I am asking for the funds to be refunded on a credit card and that I be refunded for international phone calls I had to make.

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2:49 pm EST
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SportsDirect.com NO 5P CARRIERS AVAILABLE

I RECENTLY SPENT £50 IN A WELSH SPORTS DIRECT STORE AND ON ASKING FOR A 5P CARRIER BAG WAS TOLD THEY ONLY SOLD CANVAS BAGS. THE CHEAPEST BEING ABOUT 59P. I THOUGHT THIS WAS WRONG AND HAVE BEEN TOLD THAT THE STORES ENCOURAGE EMPLOYEES TO PUSH THE CANVAS BAGS IN ORDER TO HAVE THEIR HOURS ( THE EMPLOYEES' HOURS) INCREASED. THIS IS ILLEGAL AND THIS PRACTICE SHOULD BE STOPPED IMMEDIATELY!
YOURS FAITHFULLY
[protected]@hotmail.com

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SARUMU
, CZ
Jan 28, 2013 5:44 pm EST
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actually my friends these issue is very complicated I have just got email such that and I speak they have stolen me more than 2000 Great British Pounds so I don't know what to do maybe if there is any one can help me to get my money, to get my right or even advice please contact me through this details:Email:bakarsaid42@gmail.com.
THANKS
I wait a swift response from you.

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1:57 pm EST
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SportsDirect.com Items did not arrive

I ordered some items on the 1st Dec thinking that they would arrive in time for Chritsmas, they did not and still have not. I contacted YODEL who informed me that they had been delivered and that my dispute was with Sports Direct. I eventually got through to them 45 minutes later and a costly 0845 call. I was told they would look into it. Three weeks later, nine emails later, two posted letters and 15 phone calls later I still got either an answer phone or no answer. UNTIL I rang [protected] as usual but requested 0 for reception and bypassed the totally incapable customer service team. The receptionist naively gave me the name of head of complaints:
Michelle Simpson : Extension: 2426. The COE is David Forsey and his PA is Lauren Rooke on Extension 2490. Eventually Michelle Simpson did answer the phone and after me totally throwing my toys out my pram did agree to look into it. I have to say as head of customer services she had little power or knowledge when dealing with such a complaint. She did however, come back to me later offering a refund but with no real explanation as to what had gone wrong. Anyway, I had also reported this to PAYPAL as that was my payment method. I have found them to be totally efficient and this evening saw that the money for the items has been refunded.
I suggest that if you have a similar problem that you bypass the queueing system with their customer services. Go directly to Michelle Simpson on [protected] Ext: 2426 or email her on michelle.[protected]@sportsdirect.com at least that way, as head of customer services she will see how inefficient her team are and may address the problem so there are less cases like mine.. Totally frustrating...

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Wilko0511
, GB
May 11, 2020 4:34 am EDT

I ordered a bike on the 18th of April and Hermes collected it on the 23rd and on the 24th it was out with courier. I have still not received the delivery as of the 11th of May. I’ve tried to contact someone at sports direct but after starting a resolver case and sending 20 emails to customer services I have failed to get any response. I received an email from Hermes today saying is probably lost! I’d like someone to look into this as I need a bike for recovery after surgery to a fractured back. I have been waiting 18 days since I got the courier message and 15 days since I messaged sports direct and still nothing!
🤬fuming!

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dearwolf
, GB
May 13, 2013 10:10 am EDT
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Thank you for this, I'm having the same problem so have just sent an email to Ms Simpson using the address you supplied. Hopefully I can get it sorted now. The SportsDirect customer services really are terrible, the experience has been enough to put me off using the shop for life.

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9:11 am EST
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SportsDirect.com lack of service

i purchased a order worth 30 pound over 4 weeks ago. still waiting for it. told it would be redispatched via courier. still waiting. this is to warn you that if you do speak to customer services about online orders they will give you a load of bull just to get you off the phone. these item cannot be bought instore as they are for a larger person. why dont they hold a few items like boxers instore. or why cant you order instore and then you collect when ithe item/order has arrived. this is so much better. mike ashley sells from large retail outlets surely they could hold orders in these places. and also it wont cost £3.99 (standard delivery charge) to collect in petrol used. since they have used this yodel company it has been nothing but grief when it comes to delivery.

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1:44 am EDT
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SportsDirect.com Decency

Tried on some swimming costumes in this sports shop. There was only one. Saloon door type cubicle on the shop floor. I was a bit unsure about it so put my clothes over the door so people could see it was occupied. A tall man came close and peered in when I was totally nude. I realised that any tall person could see in and there was nowhere to hide as the mirror was placed facing the door. Sportsdirect Oxford has not responded to my complaint and I have no evidence that my peeping tom was deliberate so it is not al ice matter. Just a warning then that this shop is not what it should be,

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gemma kimberley
9ijnb, BR
Jul 31, 2014 6:41 am EDT

ive spent a small fortune in the strabane store over the past number of weeks and im very angry at the service i recieved
there on the 28/9/14. i had brought slazenger trousers and jumpers at a great price the week before. i travelled from kilmacrennen outside of letterkenny to avail of theses offers again, but when i got there the prices were higher but still of good value so i took three slazenger jumpers to the counter. the price on the jumpers were 7 pound each and also a red label that read two for 10 pound, the week before the same jumpers were 3.50 each but as i had the matching trousers and t-shirts i needed them to complete the outfit. i went to the counter and the lady said the total was 21 pound, i said to her there 7 pound each or two for 10 and pointed to the label, as i have 3 is that not 17 pound, she repiled by calling the manager, he came over and then he called over a young girl also a staff member and ask her why she had put two for 10 labels on the jumpers, she replied saying thats the offer on them. he then gave her a dirty look and ripped the 2 for 10 labels of and said to the lady serving me that they were 7 pound each. not once did the manager speak to me and did not say sorry for the mistake, i had to leave the jumpers back because i only had 19 pound with me and had travelled a fair distance for theses jumpers. also my 9 year old son was with me. i understand that mistakes can arise as my sister is also a manager of a store in letterkenny. but the manager should of never spoke to his staff in that way or gave her a dirty look. he should of also said sorry for the price mix up. my son went back in about 15 mins later to pick up two of the jumpers at 14pound cause i needed them and i only had enough for two then. the labels were still on 2 for 10 and the same process happen again manager was called again he never spoke to my son and again he ripped labels off and said to staff member there 7 each, very bad manager, he should off treated his customers and staff better. i left very very upset, i was treated like ###.

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SportsDirect.com Customer Service - Exchange

I have been into a store to try and exchange a pair of sports shoes that are incorrectly sized my son measures a 7 and the boots are a 7 however he needs a 9 ! in these boots I have no receipt as my sone had chosen them from the internet and they were a gift from a relative. I tried to exchange in store for a larger size (the shoes are there own make and it says sports direct on the box) I was also going to buy other items in store so did not want any cash or credit note they would have made extra money out of the transaction. However because I have no receipt and they were a present they will not do an exchange. I was told by the manager that I would have to contact my elderly relative and get a copy of her bank statement! but if she had used cash then no refund or exchange. The assistant said she was embarassed at the amount of complaints they get and doesnt know what to say to people anymore. DO NOT BUY FROM SPORTS DIRECT VERY POOR. In these current times you would think companies would be bending over backwards to help people and retain customers.

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Somerset cat
Bridgwater, GB
Dec 14, 2011 4:49 pm EST

Sports Direct are a hideous greedy retailer that needs to address its company policies and treat its customers in a far better manner. I myself have had unpleasant dealings with this company and want something done about their lack of customer care. At this time of year there will be thousands of people wanting to exchange or refund an unwanted or wrongly sized Christmas present. These people for the most parts will be left disappointed when they realise that Sports Directs policy is not to give refunds, only exchanges and with a receipt! I feel a lot of people shop in Sports Direct as it is cheap. I personally would prefer to pay a little more and go somewhere where I know my custom is valued and apprecaited and this is not Sports Direct!

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SportsDirect.com Stores

I am writing to complain about the Store Manager in Watford who refused to give me a Credit Note or a refund for a Pair of Damaged [protected] Lonsdale Kendal Trainers purchased 2 weeks ago
They have only been warn 4 times and the soles are breaking off and damge to stitching above
The store Manager refused to give his name but gave me 171537 as his reference.
The Area Manager had just gone out for half hour and the Manager refused for me to wait and told me to contact you then with the centre Security asked me to leave the store.
I even experienced abuse from his Assistant Manager to my concerns.
I only managed to find a number after seeing information on complaints an 0845 number which cost to much for me to be left on hold..I have emaile them 3 times and no response

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gary1986
great easton, GB
Dec 08, 2012 7:13 pm EST
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i brought a new 26" mountain bike for my daughter for her birthday, it turned up late and whilst putting it together the night before her birthday i noticed the refector was broken which was ok (dont need one anyway) but then when i was inflatting the tyres i found both were punctured, how the hell was i supposed to give my girl a present she could not use. she was gutted all thanks to sports direct thanks a lot for ruining my girls birthday. try employing monkeys they might do a better job as you cant do simple things, this is not the first time i had a problem using you

pissed offf
G mcCarthy

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4:12 pm EDT

SportsDirect.com Waste of my money and time

I ordered two pairs of shoes and an upper and lower for cricket. i paid in full for all the 4 items but when they emailed me about the order dispatch, they only dispatched me 3 items. i contact customer service and they appologized and said, the item was out of stock and refunded for one item. on 16th of june i received the parcel. when i opened it, there were three ladies shirts and a pair of ladies trainer shoes and there were two bills, one for my order one for someone else. again i contacted customer service to compalint about this wrong dispatch, but till today i did not receive any response from them. i emailed them 4 times but still no reply. i missed my two cricket matches, because i had no clothing for cricket. the one i was using before was damaged. i play cricket for a club on saturday and sunday, and i missed these matches. playing each crcket match is very important for me. it matters my experience and repotation. i am a stubborn person, i can't borrow from someone else and the cricket club has ordered my kit but it will take time to arrive. now i am very depressed with sports direct's customer service. dont have enough money to buy from some where else as i spent my money on my party. now dont know what to do.

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SportsDirect.com Shoe wear after 2 days

I bought a brand new pair of Adidas trainers last week for 34.99. Now I've worn them 2 times and the back bottom of them are peeling away. It looks like both sides are almost coming away after 2 days wearing them (No extra-curricular activities, just walking). Picture included.

Do I have a right to complain and ask for a new pair? All my friends in retail say I definitely do. I went to the shop and the Manager said "Adidas would laugh at him" if he tried to return them.

Do I have a case or should I just glue them and put up with it?

Thanks

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Update by Ripebear
Jun 18, 2011 5:33 pm EDT

I will do. How do you mean corporate?

Thanks for fast reply.

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Robert.W
Watford, GB
Oct 06, 2011 9:28 pm EDT

Thankyou for this advise...

TwinkleTwinkle
TwinkleTwinkle
Liverpool, GB
Jun 18, 2011 9:16 pm EDT
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Sports Direct are known for not sticking to the rules that are the Sale of Goods Act, take them back, speak to the manager, say they are unfit for purpose as per the sales of goods act and if they dont refund your money then you will be reporting them to trading standards.

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Yourconsumerrightswhenbuyinggoodsandservices/DG_194650

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SportsDirect.com Lies, rip offs and no deliery

I have a complaint regarding SportsDirect's awful internet shop and consequential lack of customer service. And it seems I am not the first either. No wonder they have no phone number, address OR actual information regarding complaints although their website falsely offers a chance to find it. I assume after so many complaints they have had to remove this from the website.

Today was the third time I have written to them via email with ZERO response. It is now day 4 after I placed my order with 24hr delivery and nothing. I had to call DHL to find out exactly when my parcel would arrive - apparently not such an urgent service after all - and they have advised me that as I was not able to receive the package (which might I add was attempted to be delivered at 9PM to my OFFICE) it is now sitting pretty in the Redhill depot.

Fabulous.

SEEING AS I SHALL NOT BE HERE OVER THE WEEKEND WE HAVE A PROBLEM. If I had ordered the package to my home address this would be fine except seeing as I booked and paid for 24 hour delivery one would assume that one should request the item to be delivered to the office as one would be in the office the next day when one ordered the item on Tuesday and asked for 24 hour delivery... right?

I expect a full refund of my £5.99 shipping charges, a reply to my email from a human and if possible a pair of trainers.

I will not be using their online or retail outlet shops again. Neither should you, they cannot be trusted and will rip you off

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john mculloch
catrine, GB
Dec 19, 2012 4:59 pm EST
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strongley agree they ruined my sons xmas

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john hey
Nottingham, GB
Dec 18, 2012 12:55 pm EST
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In September I ordered a number of items from Sports direct and I made a point of ordering before 10.00 to be sure and I also paid £5.99 for next day delivery as it was a Thursday, my items arrived at 18.45 Monday evening. I have since put this down as a one off but today the same thing has happened, I put my order in Monday morning it was process by 12.18 and today it hasn’t arrived it’s sitting in a Yodel depot just under fifty miles away where it’s been all day. I now think Sports Direct next day delivery is a scam and Yodel is an excuse for a delivery company, Royal Mail do far better and pay compensation if they don’t. JL

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Chillum
, GB
Sep 04, 2012 1:51 am EDT

Same thing has happened to me.
I paid for next day delivery 7 days and many phone calls later still no delivery. Each time they say they will escelate it up to management and give me a call when Yodel (delivery company... they suck major ### too.) respond to them. I have asked them several times to give me a call at the end of the day wether yodel respond or not, each time they agreed, but then failed to make any sort of contact.
Customer Service is there just to get you off the phone as quickly as possible

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2:30 pm EST
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SportsDirect.com DELIVERY FAILURE

HI...SORRY TO TELL YOU ABOUT YOUR BAD SERVICE...I BOUGHT SOME ITEMS FOR MY SONS BIRTHDAY FROM SPORTSDIRECT UNFORTUNATELT IT HAS NOT DELIVERED TO ME ON CORRECT TIME..I AM VERRY MUCH DISAPPOINTED ABOUT THAT..BUT THE MAIN THING IS THAT DHL STATES THAT THEY CAME TO MY HOUSE THERE WAS NO ANSWER AND LEFT CARD ..THATS WRONG I WAS AT HOME INFARCT I WAS WAITING FOR THAT DELIVERY, NO ONE CAME DIDNT LEFT ANY CARD ALSO..ITS VERRY BAD BECAUSE WE PERSONALLY NOT CHOOSING DHL, WHEN USES FOR THEIR DELIVERIES WE BECOMING VICTIMS OF THE POOREST SERVICE..INFARCT I WILL NEVER CHOOSE DHL PERSONALLY..ROYAL MAIL AND PARCEL FORCE IS BEST ACCORDING TO MY EXPERIENCE...PLEASE TRY TO IMPROVE YOUR SERVICE..

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SportsDirect.com Adidas Football Boots

To who ever thinks they can shed some light,

In August 2009, i bought a pair of Adidas F50i football boots from Sports Direct. The boots have only been worn on a saturday for matches and have been looked after and cleaned after every game. Now the boots ripped last week so i took the boots back into the store with a bank statement as proof of purchase as i'd lost the receipt, hoping for some kind of refund, exchange or credit note. The store manager told me that they only offer a 6 month gurantee as any thing after that is classed as 'general wear and tear' and that i should take it up with the manufacturer. Now to me, paying £100 for a pair of football boots and only really getting a 6 month gurantee with the store is ridiculous and to be honest, I feel like i've just been told that to get rid of me. Can anyone recommend anything?

Many Thanks

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MonaSQ
Yeovil, GB
Jan 27, 2011 10:21 pm EST

I'm currently having problems with Sports Direct too and I am determined not to let this drop.
Is everyone who has problems aware of the help that the Office of Fair Trading can offer ? Telephone [protected]
Dont put up with it!

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SportsDirect.com Never ever use them

Ordered a rucksack from them, and it arrived some four days later. On inspection it was the wrong one (incorrect size). I emailed them, and continued to do so with no replies..! I've had to pay a carrier to return the item without ever knowing if I will ever recover my money. They force you to pay for any returns, and state you will not get this back, even when it's their fault. There is no communication whatsoever, and i would never use this company or recommend anyone else do so either.

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Andrejs Korjakins
, LV
Apr 01, 2013 12:26 pm EDT
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Have a similar problem:
I've placed my order 04.03.2013 and according to the tracking system was delivered to Riga, Latvia 12.03.2013 (pretty fast by the way). But thanks to DHL Latvia my wife received this package 27.03.2013 after my mailing with the sportsdirect and DHL. On my 3 e-mails sportsdirect didn't respond at all! DHL was sure what they didn't receive for me any package. But finally my wife received. She opened package and was very shocked! Instead of few t-shirts and short inside the package was one pair of thermal pants, shirt and cup! Now, I must send back items which I didn't order at all at my own expenses! As I understood, sportsdirect not going to cover their mistake. They call it: exchange of items! I can not understand: what kind of exchange could be in such case if I still don't receive my original order. I can understand wrong sizing etc., but in my case not even single item match my order! Communication with the sportsdirect is very poor. Looks like they simple ignore me...

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Bealsey
king lynn, GB
Jul 24, 2011 12:03 pm EDT

this place is a joke ... when returning a football that within 20 mins had burst its stitches after been blown up by incompetent sports direct staff whom had assured me they were extensively trained in blowing up balls (yawn) i was told i was a liar and theif after spending hundreds of pounds on various other sports gear during the year... i've been around sports gear all my life .. andsome of the claims made by theKINGS LYNN staff were outrageous ! i will not be spending a penny in this store again.. how these people whom have no sporting knowledge get jobs in a sports warehouse is beyond me.. JJB are looking evermore attractive - my advice stay away from this store - you've been warned ;)

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12:35 pm EDT
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SportsDirect.com My Daughter Puma Trainer

I bought a puma trainers for my daughter at sport direct at leyton, but the puma trainers was faulty by the manufacturer, i took back to sport world at Leyton branch and the manager in the store check it and accept that this is manufacturers fault but refuse to change it or refund it because i don't have the receipt, the manager even ask me to go and bring my statement of account if i can not find the receipt when i use my debit card to buy it,

I am so frustrated by this, this is not my fault and i dont think that i should pay for puma's fault, it's really unfair -

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sally-ann
lichfield, GB
Dec 12, 2010 9:11 am EST

i have had the same today with some kangol boots not big enough round the calf and they couldnt exchange because the boot size was ok it was the width of the calf and i had my receipt and under the 1979 act these goods where not fit for purpose so there for i should of had a refund instead i was forced to have a gift card and i wouldnt want to shop there again. this was the Lichfield store. so boy cot it so that the rude disgusting worm of a manager is out of a job for next year.

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4:59 am EST

SportsDirect.com returning nike mecurial boots

i was returning my sons nike mecurial football boots, after watching watchdog and was informed that you could return them to a nike store or the store you bought them from to recieve a refund, so i went to the store i bought them from sports direct kingswood in hull was told by the manager i could not have a refund i had heard the watchdog programe wrong, furious he reduced me to swear which i apologised for, he told me to go home and listen to the programme again and go back and apologise to him i am absolutley disguisted i have rang nike and emailed watchdog, i will never shop there again .

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Lorraine ham
, GB
Jan 04, 2020 6:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

SD40000062119434 Still waiting on my order placed on the 17th dec, Christmas ruined due to no delivery, where is my delivery or refund I have contacted you more the 8 times now and no reply, absolutely terrible service and worse at this time of year .

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Alizhe
, GB
Nov 13, 2018 4:35 pm EST

He is rude with his staff all the time . Even if you follow all the procedure to informyou are not going to be in for your shift and he still expect you to come in . Most of the employes leaving staff because of him

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Stephanie Craufurd
, US
Nov 13, 2018 5:13 am EST

Visited your store in Cwmbran today. Rude arrogant staff who honestly look like they would rather be anywhere else in the World. So bad in fact I have reported the incident to Trading Standards today for investigation!

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Aidan Hill
, US
Sep 04, 2018 6:01 am EDT

Dear Sirs/Madam
Telephone line always busy - morning noon and night
Emails never answered
Goods ordered never delivered

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Shuga
, GB
May 21, 2014 8:55 pm EDT

Store manager in sport direct are bunch of f*****s I was going for swap the store manager was at the front of store he ask me what em I was doing was it bought from here we I only bought it few days back, felt like I was treated like criminal, I had my women with I really wanted to hit him bad it's the store up in Greenwich

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Robert.W
Watford, GB
Oct 06, 2011 9:13 pm EDT

I am writing to complain about the Store Manager in Watford who refused to give me a Credit Note or a refund for a Pair of Damaged [protected] Lonsdale Kendal Trainers purchased 2 weeks ago
They have only been warn 4 times and the soles are breaking off and damge to to stitching above
The store Manager refused to give his name but gave me 171537 as his reference.
The Area Manager had just gone out for half hour and the Manager refused for me to wait and told me to contact you then with the centre Security asked me to leave the store.
I even experienced abuse from his Assistant Manager to my concerns.
I only managed to find a number after seeing information on complaints an 0845 number which cost to much for me to be left on hold..I have emaile them 3 times and no response

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anon
hull, GB
Dec 05, 2008 10:53 am EST

i shop in this particular store alot and have never had any problems..
i have returned items faulty and new and the manager has been very helpful.
customers do talk abruptly towards staff.
this complaint to me is petty.
you must lead such a boring life.

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anon
,
Dec 04, 2008 5:06 pm EST

i think you should ask before you buy and maybe get a hearing aid and stop been sad a posting this on here

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