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I bought the most exspensive backpack in the store because the manager at the time reccommmended it as the best made. 6 months later I bring it back to the store after light usage. It had a huge tear on the zipper. there was no store manger on duty so I talked to an assisstant manager. I wanted a refund or a fair exchange, The assistant said to me, he couldn't do a thing. A few months later my dad found out and tried fixing the problem himself. He talked to Randy Zaefer the co-manager, and Randy replied, "there's nothing I can do" We called corperate office many times. its been weeks, and thet still haven't responded. My family has spent a lot of money here for years since the time it was called sport smart. this just shows sports authority and other big companies have no interest in customer satisfaction. i will continue to call and blog about them until they respond back and make everything right
The complaint has been investigated and resolved to the customer’s satisfaction.
THIS IS A PORTION OF THE LETTER I SENT TO SPORTS AUTHORITY HEADQUARTERS IN ENGLEWOOD CO AND AS OF YET NO RESPONSE.
This letter is to inform you that on November 23, 2012 at the Black Friday event starting at midnight your store manager at the Sports Authority located in Fairfax VA (12300 Price Club Plaza) misrepresented your advertisement by excluding people over the age of eighteen who were standing in line to receive a scratch-off card. A friend from Long Island, NY attended the event with me as we were hoping to be able to receive money to use in purchases of North Face jackets for Christmas presents. My friend was denied a card because she was in a group. This was done after your manager had gone past the line earlier stating he was only giving out one card to each family, excuse me, which is not what was printed in the ad. A few minutes later, he went past the line stating he was only giving one card per group of people. Excuse me again; the ad did not state this. What about people who were traveling together to the Black Friday sales, and who had been standing in line for an hour while people at the back of the line, who had only been there a few minutes and where past the eighty designated cards received cards. He also gave cards to all the members of groups of four people traveling together; I spoke with them in the store, which makes what he stated earlier inconsistent and more illegal. I approached the manager after entering the store, where I was joined by several other people who where also upset because they were not given cards after standing for an hour or more. The manager looked at me and said, “It is too early in the morning to be upset, ” and walked away. Consequently, the store lost two sales instead of getting two sales, future business and bad word of mouth advertising for the Fairfax store and the entire Sports Authority Corporation.
Sport authority customer service is HORrible. Unprofessional refuses returns or exchanges. When I shop there they are quick to take my money but the one time I ever return a new unused item it's refused because I misplaced my reciept. My brother said the gift I gave him they refused to exchange without a reciept so when He finally gets the receipt I mailed him they said its past the 30 day policy.
I will never buy at sport authority again terrible money hungry unethical amoral company
Don't know where you saw an "F" rating for Sports Authority. I just checked and they are an "A+". And they do honor their waranties. I bought a canopy and 3 months later it broke. I called the store and they told me that I could come back in and get a new one. When I went into the store the manager told me that if I had not bought the warranty that he would not have been able to do anything about it. I am glad I bought it now. I have always had great customer service when I go there.
Don't EVER buy the warranties. THey don't honor those either. I've purchased two shoew warranties over the years, and when you go to claim them, they promise to email and mail you a label to return the items, over and over, and NEVER have they sent me a single thing. THey make it so inconvenient, that you eventually forget about it (their goal). BTW: anyone check out the Better Business Bureau rating on them? It's an "F"
Stay away from this company. They have lost my business forever.
Did you even ONCE bother to attempt to resolve the issue with the manufacturer? You can do that or go ahead and waste the rest of your life whining and blogging.
I'm curious what brand of backpack it was. If it was The North Face, well they can't take it back no matter what; North Face has a lifetime warranty. If it's Jansport, they have a lifetime warranty as well. Same with Under Armour, and most other back packs. If what you're saying is true about it being so expensive, it's quite possible you can just go through the manufacture.
Bottom line is a return policy is a return policy. If they took back items all the time no matter the time frame, they would go out of business.
Sorry to hear about your return woes, but I understand why the managers said no for three reasons.
1. 90 day return policy: After that you are on your own.
2. No warranty? no return: They offer warranties on all backpacks in situations like yours where it rips. If you buy the warranty, the managers will pretty much do whatever you want.
3. No customer database at the store level: You may buy a lot there but they don't know that. Now at Costco, they could see that you spend X amount every year.