The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.
A newish service out there that takes your email address and shoots it
to anyone who is in your contact list with messages — no matter how old
those contacts are!
As I havent had my own computer since fall since the little lappie
gave out
I have been using someone else's unit
First off this spokeo thing grabs your contact list which I have
connected to my email and notifies everyone on it — right down the
line!
I have years old contacts I never have used and dont want notified
they are on any LIST — for #'s sake!
But even worse is the company policy
They advertise with a BIG BALLOON she said with their cost per month
and a small asterick
You click it thinking it is a one month charge with free trial and they screw you for a year
They are on the [redacted] but not much her credit card will do
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
We would be more than happy to assist you through the refund process, you can simply contact us through our contact page. I have also privately messaged you with further details.
Dear Spokeo User,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
Hello,
We're sorry to hear about this and would like the opportunity to make it right. Please contact our Customer Care team at 1-888-906-0850 or email CustomerCare@spokeo.com so we can better assist you.
All the best!
Hello BC,
We're sorry to hear about this and would like to rectify the situation. Please contact our Customer Care team at 1-888-906-0850 or email CustomerCare@spokeo.com so we can better assist you. We are available from 6:00 AM to 5:00 PM PST.
Thank you
Thank you for your comment on the ComplaintsBoard.com website. We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 and explain your concerns. Thanks!
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at (888) 906-0850. Our team members are available 7 days a week, from 5am to 8pm (PST).
-Spokeo Customer Care
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Verified customerThis comment was posted by a verified customer. Learn more
I was charged the $29.95 from a one time deal of $0.95. When I called to get a refund after I cancelled they told me I was unable to get the whole amount back. They could give me only $11.98 back. Agent 1224 was the one I talked with. I would like the whole amount since it was a one time deal thing.
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jérémy Kaeufling
, US
1 comments
jérémy Kaeufling
of US
Aug 24, 20235:05 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
Spokeo charged me on my bank account 29.95$. Bank account 3980. I never submitted an account or registered anything about it. Please fix it or I will have to signal it to my bank. How it's possible it happened? I never signed up with spokeo.
Transaction 94264 on the 08/14/2023.
Kaeufling Jeremy
Explain me what is missing?
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Edwin0228
Clermont, US
1 comments
Edwin0228
of Clermont, US
Aug 13, 202312:06 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I was just checking for the free 7 days trial and canceling the same day. and I did not receive a notification of cancelation. today I was charged to my PayPal account for an automatic payment of $29.95 for a service I only used for one day just for a few minutes. I try to get a refund for the service I did not use and was denied
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Felisha Banuelos
, US
1 comments
Felisha Banuelos
of US
Jul 15, 20238:39 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I don’t even use whatever spokeo is and i got the same unauthorized charges on my Venmo account of now 120$. That’s a lot of money for me and i hope the complaint i made will help get my money back in my account and my information protected from future scams.
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nicaaaaa
covina, US
1 comments
nicaaaaa
of covina, US
May 23, 20236:33 am EDT
this website is not safe to a person personal information!
how can they get this personal information?
please help us remove this.
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Erica Cochran
, US
1 comments
Erica Cochran
of US
May 14, 20232:07 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I would like a refund to my account of 29.99 for email address
EMAIL ADDRESS
stayoutofmydmsthankyou@gmail.com as I canceled my subscription and the cancelation didn’t go through til the next day when I was charged. Refund please.
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Ronald Darnell Moore
, US
1 comments
Ronald Darnell Moore
of US
Apr 23, 202312:47 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
They are full of [censored] that's the specifics of it
They bait you in and surprise you with a bill. If I did this I would be jailed, so how are they getting away with it?
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Rick Barcal
Rhinelander, US
1 comments
Rick Barcal
of Rhinelander, US
Apr 03, 202312:49 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I paid .95 for a one time look up in December. I never saw anything indicating it was a subscription service with a $24.95 lifetime monthly charge. I have been working with AMEX to stop these unauthorized monthly charges. Avoid using this service. I am on month 4 if these unauthorized charges, and I will contact AMEX again to block future charges.
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Skye Lim
, US
1 comments
Skye Lim
of US
Nov 12, 202212:15 pm EST
I have been scammed for this, I don’t even know what Spokeo is. I just recently found out that I’ve been paying this so called Spokeo Inc. 24.95 every month.
I’ve been paying it with my PayPal account, music.phone000@gmail.com
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May Igoe
, US
1 comments
May Igoe
of US
Oct 16, 202210:04 am EDT
I cancelled the service after a trial use only one time and they kept charging me for months until I noticed today. I would like they refund me for all this time I never used and was charged on my PayPal account. i barely check on my PayPal charges so I didn’t noticed that so far they had taken 111.95 USD$ out of my account without my knowledge
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Brenda Holley
, US
1 comments
Brenda Holley
of US
Oct 10, 20226:58 am EDT
Advertised one search for 95 cents and have been charging 24.95 to my account for several months.
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Bernice pearson
, US
2 comments
Bernice pearson
of US
Jan 11, 202010:13 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
I started a 7 day free trial n thought it was cancelled n they still charged me for January I need my money back they charged me for the 7 days n then again on Jan 3 this is not fair since I never used it but once during the 7 days
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Spokeo
, US
Spokeo
's response
Jan 17, 20202:01 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
I received your comment to the ComplaintsBoard page for Spokeo on January 11, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
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ciera woodard
, US
1 comments
ciera woodard
of US
Nov 18, 201912:27 am EST
Verified customerThis comment was posted by a verified customer. Learn more
So i woke up to a charge of 24.95 & I HAVE NEVER USED THIS CRAP! Called them, they found some account. Long story short, all they refunded me was 9$. FOR ALMOST 25$. Dont make any sense. Im mad. That was the rest of my money.
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Spokeo
, US
Spokeo
's response
Nov 25, 20191:58 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
I received your comment to the ComplaintsBoard.com page for Spokeo on November 18, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
To discuss further about these charges and any other questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
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Wilwil Ng
, US
2 comments
Wilwil Ng
of US
Nov 09, 20193:13 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
I have Fraudulent charges on my credit card since 3 August 2018 till 3 October 2019 of USD18.90 charged by www.spokeo.com every month on my credit card. I only discovered it in October 2019.
I have written to spokeo but they went missing after 1 email.
I have also called my bank to raise dispute against them.
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Spokeo
, US
Spokeo
's response
Nov 11, 20191:52 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
I received your comment to the ComplaintsBoard.com page for Spokeo on November 9, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
To discuss further about these charges and any other questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
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Kayla Isam
, US
1 comments
Kayla Isam
of US
Oct 15, 20195:13 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I paid $.99 cents for a background report and did not realize I was entered into a subscription until I was billed $25 yesterday! I would like my money back but have not received a response from customer service. I didn't even use the background report or receive the info I was expecting to receive! Hopefully they can make this right!
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Spokeo
, US
Spokeo
's response
Oct 23, 201912:34 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
I received your comment to the ComplaintsBoard.com page for Spokeo on October 15, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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Robert A Smith
, US
1 comments
Robert A Smith
of US
Jul 02, 20195:06 am EDT
I got this screwed up company in a pop up as with most unwanted things. I entered in one number and it couldn't even give me a positive match now they want to charge me for services they can't even provide. It's a RIP off stay completely away from this company I'm going to go post all over social media if I can't get answers
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najr
, US
1 comments
najr
of US
Nov 04, 201810:06 am EST
Verified customerThis comment was posted by a verified customer. Learn more
This co. Offered a one time chg. To find my mother in law's new address, in the amt. Of $4.95 . Using my direct express soc. Sec act. Approx. 1 year ago I called to consult a few months later charges showed up again my computer was down so had no way of knowing I'm requesting a refund
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Deirdre Murphy
, IE
1 comments
Deirdre Murphy
of IE
Oct 15, 20184:16 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
For the last 3 months I've noticed you have been taking a unauthorized direct debits from my current account I want a full refund or I will be going further about this I've have no idea what these charges are for and have never subscribed to this website and I want it stopped immediately
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Spokeo
, US
Spokeo
's response
Oct 24, 20181:32 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Thank you for your comments for Spokeo's services on the ComplaintsBoard.com site.
Spokeo People Search allows you to search for anyone by performing a name, reverse email, reverse phone, or reverse address search. Searches can also be performed to obtain court records, historical records, or business information. Our database covers social networks, public records, marketing lists, and other sources to reveal demographic details, public profiles, and more. Our memberships provide exclusive content to subscribers, which is activated immediately after payment is processed. Payments for Spokeo services will appear on your billing statement as SPK*SPOKEO.
We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team through our contact page, http://www.spokeo.com/contact, where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Thanks!
- Spokeo Customer Care
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Monicaromani
, US
1 comments
Monicaromani
of US
Oct 02, 201812:44 pm EDT
Monica Romani account
m.romani@me.com
Hi I've been trying to cancel for 3 months ! The charge in my credit card is for 19 dollars supposed to be 9 !
But after trying to cancel several times you still charging my card
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Spokeo
, US
Spokeo
's response
Oct 04, 20181:08 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Thank you for your comment on the ComplaintsBoard.com site. We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team directly by calling 1-888-906-0850 and explain your concerns. We are available everyday from 5AM to 8PM PST. Thanks!
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2sides2everystory
, US
2 comments
2sides2everystory
of US
Aug 17, 20188:17 pm EDT
This company is really coming up with words to try and save itself. They would outsource the commenters and social media monitoring no doubt but to say the statement (below) is just laughable:
Resolution statement
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
- There are many Similar stories from many different people
- the approach by this company is underhanded
- the response is meerly a cut and paste and generic reply.
- people reply when pissed, theyve wasted enough time. If they have gotten out, made comment, why would they want to keep engaging with this company. A leopard doesnt change its spots to begin with, why did SPOKEO have to lower itself to this level in the first place. any replies are just token face saving gestures.
- MUST NOT .. lol. Thats kind of like a directive to everyone else when the complaints, not just on this site clearly deminish the company to the level as the revues have highlighted.
Absolutely, do not - do not deal with this company.
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Brenda VanNortrick
, US
1 comments
Brenda VanNortrick
of US
Aug 14, 20182:06 pm EDT
My debit card is being charged for several unknown purchases I did not authorize and I want my money back.
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Barab
, US
1 comments
Barab
of US
Dec 25, 201011:58 am EST
I visited the Speakeo.com website, and at the time saw I could subscribe monthly for $4.95 a month. So I did and then 2 weeks later saw they charged my credit card for $59.40, a full year.
I complainted to them it was deceptive advertising and requested a refund. They replied "no refunds", that's our policy. They ripped me off! I strongly recommend no consumers use their service based on how they operate as a company.
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Pierstere
, US
1 comments
Pierstere
of US
Jun 21, 20123:27 am EDT
Joined, run searches on well-known to me people - to check if data are correct. got bogus results for 9 out of 10 people. canceled. how can I get my money back?
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So Ruth!
San Francisco, US
1 comments
So Ruth!
of San Francisco, US
Nov 09, 20139:47 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
Spokeo is a complete fraud. I have been receiving someone else's email and when I tried to track them down vis Spokeo I was informed the information was available, but that I needed to subscribe to retrieve the data. I had used the service once in the past - and cancelled it because it was as useless then as it was now - but logged in with my old account info since my I'm still active until the subscription expires. Same results - zarro - ### service that ought to be ashamed of itself. Buyer beware. What really makes me laugh is that Spokeo is advertising on this website, though I suspect it's via re-targeted ad serving. So not only is their service a sham, their marketing tactics are equally as lame.
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aurora1
Naperville, US
1 comments
aurora1
of Naperville, US
Jun 17, 20124:24 pm EDT
After you initially find the person you are looking for, you are directed to "join" for more detailed information. I am usually very good at checking out complaints about sites before committing any money, but this was a heart-string think - I was attempting to find my son who disappearance 10 years ago.
Needless to say, the name came up with a city I knew he HAD lived in, but when I "joined" for more information - you guessed it - there was not one more piece of information. Under family - it list he had a mother and father - DUH!?
I entered my other son's PREVIOUS city of residence, and up came all of his information, very accurate - as if he still lived there. Unfortunately, he now lives 2000 miles away - but you would never know it from his profile.
I then entered my deceased husband's name (he passed away 10 years ago) and got all the pertinent information as if he was alive and well living very well in an expensive home. Must be nice, I had to really downsize when he died. Guess their information isn't quite up-to-date.
At least I already know where that son is living so it isn't a big deal to me - but certainly won't help anyone else who might be looking for him (maybe a good thing).
At least I only took the 3-mo. $14.95 plan - so I could have lost more. Thanks to the gentleman on a complaint site instructing how to REMOVE yourself or anyone else from the records. I guess it helps a lot to look for someone who has taken their own profile off the list. I took all SEVEN of mine off.
I found much more information about my son from the WHITE PAGES than I did from Spokeo. Really a rip-off. Like I said, more of an emotional impulse than well thought out decision. DON'T WASTE YOUR TIME OR MONEY ON SPOKEO. I learned another lesson in cybelife - think with your head - check out sites wanting $$$ - look for complains - BEFORE to commit to ANYTHING. As we most sites, the print you NEED is REALLY small.
One more complain to the iist. Thanks for reading; I hope it helps at least one person.
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Snehita dey
, US
1 comments
Snehita dey
of US
Mar 08, 20154:37 am EDT
I opted for spokeo free trial. Mistakenly i did a wrong transaction. They deducted money from my accnt. I want my money back as i m nt using it. Their contct no r also unreachable.
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BCnmoney
Tulare, US
1 comments
BCnmoney
of Tulare, US
Mar 11, 20152:33 pm EDT
Company offers reverse phone lookup for provided request. Charged 95 cents, yet did not provide requested information and then charged for a monthly fee for a continuing service despite cancelation requests.
BC
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Kimmy Pay
, US
1 comments
Kimmy Pay
of US
Dec 06, 20159:02 pm EST
I want to cancel and get refunded
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Donald Wallace
, US
1 comments
Donald Wallace
of US
Aug 21, 20146:36 pm EDT
Billing for "people searching" was done twice, $14.95 on 8/12/14 and $19.95 on 8/20/14 without explanation. The only return e-mail was form letters which didn't explain anything. I want answers...Don Wallace
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Glodene
Dalton, US
1 comments
Glodene
of Dalton, US
Jul 04, 20148:02 am EDT
Has been taking money from me since October, 2013 without prior, proper authorization.
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SJK2011
Paramus, US
2 comments
SJK2011
of Paramus, US
Jul 28, 20113:11 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
Great post, thanks for sharing.
Although Spokeo claims their mission is to "help people find and connect with others" it seems like their goal is to allow you to peek into the private lives of others- which can only be done by paying them for the info. Even more interesting is the original home page of Spokeo.com, which clearly displays the twisted ulterior motives behind the site:
http://blog.hudsonhorizons.com/Article/Is-Spokeo-a-Scam-How-to-Delete-your-Personal-Info-from-Spokeocom.htm
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stalkersneedtogonow!
, US
3 comments
stalkersneedtogonow!
of US
Jul 27, 20118:15 pm EDT
Entity Name: SPOKEO, INC.
Entity Number: C2789488
Date Filed: 04/11/2006
Status: ACTIVE
Jurisdiction: DELAWARE
Entity Address: 556 S FAIR OAKS AVE STE 101-179
Entity City, State, Zip: PASADENA CA 91105
Agent for Service of Process: C T CORPORATION SYSTEM
Agent Address: 818 W SEVENTH ST
Agent City, State, Zip: LOS ANGELES CA 90017
See how they like it!
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stalkersneedtogonow!
, US
3 comments
stalkersneedtogonow!
of US
Jul 27, 20118:12 pm EDT
Oh and they are located in Passadena California, you can look up too see if they have a business license by going to the Business license search of the California State by going here http://kepler.sos.ca.gov/ and look up their business license, the file your complaints with all authorities, if they choose too ignore it then they just contradicted all their laws claiming too protect you.
its a shame we are all ranked in as criminals because of other psychotic people and their issues, no wonder this world is so messed up. Abuse of power at its finest, this is sooo WRONG!
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stalkersneedtogonow!
, US
3 comments
stalkersneedtogonow!
of US
Jul 27, 20117:56 pm EDT
identity theft is a common crime with websites like this
report them to ic3.gov, send ALL info they use on u, most people use a P.I. to collect info on someone if they need court procedures, this company along with others, throws what ever info is out there putting your life at risk!
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doreen mc
, US
1 comments
doreen mc
of US
Jun 23, 20115:23 pm EDT
I'M REALLY UPSET WITH SPOKEO. DOES ANYONE KNOW HOW TO GET YOUR INFORMATION OFF THEIR DATA BASE. THEY ARE NOW PUTTING UP PICTURES AND VEHICLES WITH DRIVER'S LISCENSE'S AS WELL. THIS IS NOT RIGHT. WHO CAN PUT ME IN THE PROPER DIRECTION TO STOP THIS WITH THEM. DON'T THEY HAVE A PHONE NUMBER?
WHAT IF SOMEONE IS A VICTIM OF ABUSE/WHAT ABOUT PROTECTING OUR CHILDREN AND THEIR INFORMATION/WHAT GIVES THEM THE RIGHT TO PUT ALL OUR STUFF OUT THEIR.
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tonkass
Hobart, AU
2 comments
tonkass
of Hobart, AU
Oct 30, 20108:13 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
spokeo.com i am surprised should have a lot more consumer issues or complaints by unhappy users. I am of course unhappy member of spokeo.com website and want my money refunded. I made request for a refund on my spokeo.com account very soon after joining. Another person posted the email address Dispute@spokeo.com as this company is VERY VERY DECEPTIVE in that its hard to get information on REFUND PROCEDURE. My complaint lodge against this company is that they use DECEPTIVE CONDUCT into thinking their service is as good as it sounds. The service is no better than http://www.pipl.com for instance which is free. I felt really ripped off. The telephone search is in America, i have to grant access using my user name and password for a friends search (for that part) which i am uncomfortable about giving. The biggest issue is i paid for a 3 month membership and there IS A LIMITATION on the number of searches that can be performed on the premium spokeo.com account. THIS IS A SCAM. They do not ANYWHERE DISCLOSE anything about having a limitation on the number of searches you can do and 20 email address searches in a 3 month period is a JOKE. This service is downright deceptive especially my last point. DO NOT USE THIS COMPANY if they will have deceptive practices like that.
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timothy.mcneil60
Pasadena, US
1 comments
timothy.mcneil60
of Pasadena, US
May 12, 20101:26 pm EDT
Their subscription is done in a one-time payment, not monthly. Personally, I prefer this method, as I don't like surprises withdrawn from my bank accounts every month. They offer a minimum of a three-month bundle, which is a good deal still considering you can look up a greater number of accounts over this period. They offer multiple disclaimers, like many websites do, regarding their price. The problem is that people don't really read disclaimers before they click, and immediately get angry because they are being charged for something they have already agreed to. I suggest that people be more careful about how they choose to spend their money online. Moreover, it makes sense that they don't issue refunds immediately since they are providing a service, not a good - once you've gotten your paid information, does it seem right to demand your money back? A buddy of mine signed up in error and reported it to their customer service, and they referred him to their Dispute Resolution Team who checked his account and resolved the issue by issuing a refund. So, they do take your inquiries seriously, and in my experience, they are doing what a legitimate business providing a service would. TM.
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clrgamer78
, US
1 comments
clrgamer78
of US
May 05, 20102:26 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I have been investigating spokeo for about two weeks.First off, they are full of ###. they say they get their info from public data bases, but whatever.Myspace is the only site i ever had my picture on, so i know for a fact that they got it from them. so what im saying is, what the ### did i even check the privacy box for? and just for the record, sharing your personal info with certain websites does not give spokeo or any other right to sell my personal data without my permission. im not a criminal, so my life is my private matter, and spokeo offers money for my information? whats next? craigs list selling my identity?
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maxien78
Wolverhampton, GB
1 comments
maxien78
of Wolverhampton, GB
May 03, 20104:42 am EDT
Verified customerThis comment was posted by a verified customer. Learn more
I am going to be contacting all of the websites that i ave signed up to asking them why they have shared my information with other comanies. Whenever i sign up to a page i always ALWAYS tick ot untick the box that says i DO NOT want my information shared with 3rd party companies, the same goes for any forms i fill in.
Once i have contacted them all and got their reason in writing i will be contacting my solicitor, i am taking these people to court, they have broken soooooo many laws by putting my information on this page, any good solicitor will be happy to take this up for free. I will let you now how i get on!
J
J
John Keene
Hermitage, US
1 comments
John Keene
of Hermitage, US
Apr 11, 201011:02 pm EDT
Spokeo is a complete scam. If they have no information on an email address, they will fraudulently use your own geo-ip location to lie and say that the person you're requesting information on is in your city. Then they will sell you a "full report" with NO INFORMATION... since they did not have any to begin with. I have reported them to the FBI's Cyber / Internet Crimes division. I recommend you ALL do the same. http://www.fbi.gov
I was charged the $29.95 from a one time deal of $0.95. When I called to get a refund after I cancelled they told me I was unable to get the whole amount back. They could give me only $11.98 back. Agent 1224 was the one I talked with. I would like the whole amount since it was a one time deal thing.
Spokeo charged me on my bank account 29.95$. Bank account 3980. I never submitted an account or registered anything about it. Please fix it or I will have to signal it to my bank. How it's possible it happened? I never signed up with spokeo.
Transaction 94264 on the 08/14/2023.
Kaeufling Jeremy
Explain me what is missing?
I was just checking for the free 7 days trial and canceling the same day. and I did not receive a notification of cancelation. today I was charged to my PayPal account for an automatic payment of $29.95 for a service I only used for one day just for a few minutes. I try to get a refund for the service I did not use and was denied
I don’t even use whatever spokeo is and i got the same unauthorized charges on my Venmo account of now 120$. That’s a lot of money for me and i hope the complaint i made will help get my money back in my account and my information protected from future scams.
this website is not safe to a person personal information!
how can they get this personal information?
please help us remove this.
I would like a refund to my account of 29.99 for email address
EMAIL ADDRESS
stayoutofmydmsthankyou@gmail.com as I canceled my subscription and the cancelation didn’t go through til the next day when I was charged. Refund please.
They are full of [censored] that's the specifics of it
They bait you in and surprise you with a bill. If I did this I would be jailed, so how are they getting away with it?
I paid .95 for a one time look up in December. I never saw anything indicating it was a subscription service with a $24.95 lifetime monthly charge. I have been working with AMEX to stop these unauthorized monthly charges. Avoid using this service. I am on month 4 if these unauthorized charges, and I will contact AMEX again to block future charges.
I have been scammed for this, I don’t even know what Spokeo is. I just recently found out that I’ve been paying this so called Spokeo Inc. 24.95 every month.
I’ve been paying it with my PayPal account, music.phone000@gmail.com
I cancelled the service after a trial use only one time and they kept charging me for months until I noticed today. I would like they refund me for all this time I never used and was charged on my PayPal account. i barely check on my PayPal charges so I didn’t noticed that so far they had taken 111.95 USD$ out of my account without my knowledge
Advertised one search for 95 cents and have been charging 24.95 to my account for several months.
I started a 7 day free trial n thought it was cancelled n they still charged me for January I need my money back they charged me for the 7 days n then again on Jan 3 this is not fair since I never used it but once during the 7 days
Dear Bernice Pearson:
I received your comment to the ComplaintsBoard page for Spokeo on January 11, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
So i woke up to a charge of 24.95 & I HAVE NEVER USED THIS CRAP! Called them, they found some account. Long story short, all they refunded me was 9$. FOR ALMOST 25$. Dont make any sense. Im mad. That was the rest of my money.
Dear Ciera Woodard,
I received your comment to the ComplaintsBoard.com page for Spokeo on November 18, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
To discuss further about these charges and any other questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I have Fraudulent charges on my credit card since 3 August 2018 till 3 October 2019 of USD18.90 charged by www.spokeo.com every month on my credit card. I only discovered it in October 2019.
I have written to spokeo but they went missing after 1 email.
I have also called my bank to raise dispute against them.
Dear Requester,
I received your comment to the ComplaintsBoard.com page for Spokeo on November 9, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
To discuss further about these charges and any other questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I paid $.99 cents for a background report and did not realize I was entered into a subscription until I was billed $25 yesterday! I would like my money back but have not received a response from customer service. I didn't even use the background report or receive the info I was expecting to receive! Hopefully they can make this right!
Dear Kayla:
I received your comment to the ComplaintsBoard.com page for Spokeo on October 15, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I got this screwed up company in a pop up as with most unwanted things. I entered in one number and it couldn't even give me a positive match now they want to charge me for services they can't even provide. It's a RIP off stay completely away from this company I'm going to go post all over social media if I can't get answers
This co. Offered a one time chg. To find my mother in law's new address, in the amt. Of $4.95 . Using my direct express soc. Sec act. Approx. 1 year ago I called to consult a few months later charges showed up again my computer was down so had no way of knowing I'm requesting a refund
For the last 3 months I've noticed you have been taking a unauthorized direct debits from my current account I want a full refund or I will be going further about this I've have no idea what these charges are for and have never subscribed to this website and I want it stopped immediately
Dear Dierdre,
Thank you for your comments for Spokeo's services on the ComplaintsBoard.com site.
Spokeo People Search allows you to search for anyone by performing a name, reverse email, reverse phone, or reverse address search. Searches can also be performed to obtain court records, historical records, or business information. Our database covers social networks, public records, marketing lists, and other sources to reveal demographic details, public profiles, and more. Our memberships provide exclusive content to subscribers, which is activated immediately after payment is processed. Payments for Spokeo services will appear on your billing statement as SPK*SPOKEO.
We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team through our contact page, http://www.spokeo.com/contact, where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Thanks!
- Spokeo Customer Care
Monica Romani account
m.romani@me.com
Hi I've been trying to cancel for 3 months ! The charge in my credit card is for 19 dollars supposed to be 9 !
But after trying to cancel several times you still charging my card
Hi Monica!
Thank you for your comment on the ComplaintsBoard.com site. We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team directly by calling 1-888-906-0850 and explain your concerns. We are available everyday from 5AM to 8PM PST. Thanks!
This company is really coming up with words to try and save itself. They would outsource the commenters and social media monitoring no doubt but to say the statement (below) is just laughable:
Resolution statement
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
- There are many Similar stories from many different people
- the approach by this company is underhanded
- the response is meerly a cut and paste and generic reply.
- people reply when pissed, theyve wasted enough time. If they have gotten out, made comment, why would they want to keep engaging with this company. A leopard doesnt change its spots to begin with, why did SPOKEO have to lower itself to this level in the first place. any replies are just token face saving gestures.
- MUST NOT .. lol. Thats kind of like a directive to everyone else when the complaints, not just on this site clearly deminish the company to the level as the revues have highlighted.
Absolutely, do not - do not deal with this company.
My debit card is being charged for several unknown purchases I did not authorize and I want my money back.
I visited the Speakeo.com website, and at the time saw I could subscribe monthly for $4.95 a month. So I did and then 2 weeks later saw they charged my credit card for $59.40, a full year.
I complainted to them it was deceptive advertising and requested a refund. They replied "no refunds", that's our policy. They ripped me off! I strongly recommend no consumers use their service based on how they operate as a company.
Joined, run searches on well-known to me people - to check if data are correct. got bogus results for 9 out of 10 people. canceled. how can I get my money back?
Spokeo is a complete fraud. I have been receiving someone else's email and when I tried to track them down vis Spokeo I was informed the information was available, but that I needed to subscribe to retrieve the data. I had used the service once in the past - and cancelled it because it was as useless then as it was now - but logged in with my old account info since my I'm still active until the subscription expires. Same results - zarro - ### service that ought to be ashamed of itself. Buyer beware. What really makes me laugh is that Spokeo is advertising on this website, though I suspect it's via re-targeted ad serving. So not only is their service a sham, their marketing tactics are equally as lame.
After you initially find the person you are looking for, you are directed to "join" for more detailed information. I am usually very good at checking out complaints about sites before committing any money, but this was a heart-string think - I was attempting to find my son who disappearance 10 years ago.
Needless to say, the name came up with a city I knew he HAD lived in, but when I "joined" for more information - you guessed it - there was not one more piece of information. Under family - it list he had a mother and father - DUH!?
I entered my other son's PREVIOUS city of residence, and up came all of his information, very accurate - as if he still lived there. Unfortunately, he now lives 2000 miles away - but you would never know it from his profile.
I then entered my deceased husband's name (he passed away 10 years ago) and got all the pertinent information as if he was alive and well living very well in an expensive home. Must be nice, I had to really downsize when he died. Guess their information isn't quite up-to-date.
At least I already know where that son is living so it isn't a big deal to me - but certainly won't help anyone else who might be looking for him (maybe a good thing).
At least I only took the 3-mo. $14.95 plan - so I could have lost more. Thanks to the gentleman on a complaint site instructing how to REMOVE yourself or anyone else from the records. I guess it helps a lot to look for someone who has taken their own profile off the list. I took all SEVEN of mine off.
I found much more information about my son from the WHITE PAGES than I did from Spokeo. Really a rip-off. Like I said, more of an emotional impulse than well thought out decision. DON'T WASTE YOUR TIME OR MONEY ON SPOKEO. I learned another lesson in cybelife - think with your head - check out sites wanting $$$ - look for complains - BEFORE to commit to ANYTHING. As we most sites, the print you NEED is REALLY small.
One more complain to the iist. Thanks for reading; I hope it helps at least one person.
I opted for spokeo free trial. Mistakenly i did a wrong transaction. They deducted money from my accnt. I want my money back as i m nt using it. Their contct no r also unreachable.
Company offers reverse phone lookup for provided request. Charged 95 cents, yet did not provide requested information and then charged for a monthly fee for a continuing service despite cancelation requests.
BC
I want to cancel and get refunded
Billing for "people searching" was done twice, $14.95 on 8/12/14 and $19.95 on 8/20/14 without explanation. The only return e-mail was form letters which didn't explain anything. I want answers...Don Wallace
Has been taking money from me since October, 2013 without prior, proper authorization.
Great post, thanks for sharing.
Although Spokeo claims their mission is to "help people find and connect with others" it seems like their goal is to allow you to peek into the private lives of others- which can only be done by paying them for the info. Even more interesting is the original home page of Spokeo.com, which clearly displays the twisted ulterior motives behind the site:
http://blog.hudsonhorizons.com/Article/Is-Spokeo-a-Scam-How-to-Delete-your-Personal-Info-from-Spokeocom.htm
Entity Name: SPOKEO, INC.
Entity Number: C2789488
Date Filed: 04/11/2006
Status: ACTIVE
Jurisdiction: DELAWARE
Entity Address: 556 S FAIR OAKS AVE STE 101-179
Entity City, State, Zip: PASADENA CA 91105
Agent for Service of Process: C T CORPORATION SYSTEM
Agent Address: 818 W SEVENTH ST
Agent City, State, Zip: LOS ANGELES CA 90017
See how they like it!
Oh and they are located in Passadena California, you can look up too see if they have a business license by going to the Business license search of the California State by going here http://kepler.sos.ca.gov/ and look up their business license, the file your complaints with all authorities, if they choose too ignore it then they just contradicted all their laws claiming too protect you.
its a shame we are all ranked in as criminals because of other psychotic people and their issues, no wonder this world is so messed up. Abuse of power at its finest, this is sooo WRONG!
identity theft is a common crime with websites like this
report them to ic3.gov, send ALL info they use on u, most people use a P.I. to collect info on someone if they need court procedures, this company along with others, throws what ever info is out there putting your life at risk!
I'M REALLY UPSET WITH SPOKEO. DOES ANYONE KNOW HOW TO GET YOUR INFORMATION OFF THEIR DATA BASE. THEY ARE NOW PUTTING UP PICTURES AND VEHICLES WITH DRIVER'S LISCENSE'S AS WELL. THIS IS NOT RIGHT. WHO CAN PUT ME IN THE PROPER DIRECTION TO STOP THIS WITH THEM. DON'T THEY HAVE A PHONE NUMBER?
WHAT IF SOMEONE IS A VICTIM OF ABUSE/WHAT ABOUT PROTECTING OUR CHILDREN AND THEIR INFORMATION/WHAT GIVES THEM THE RIGHT TO PUT ALL OUR STUFF OUT THEIR.
spokeo.com i am surprised should have a lot more consumer issues or complaints by unhappy users. I am of course unhappy member of spokeo.com website and want my money refunded. I made request for a refund on my spokeo.com account very soon after joining. Another person posted the email address Dispute@spokeo.com as this company is VERY VERY DECEPTIVE in that its hard to get information on REFUND PROCEDURE. My complaint lodge against this company is that they use DECEPTIVE CONDUCT into thinking their service is as good as it sounds. The service is no better than http://www.pipl.com for instance which is free. I felt really ripped off. The telephone search is in America, i have to grant access using my user name and password for a friends search (for that part) which i am uncomfortable about giving. The biggest issue is i paid for a 3 month membership and there IS A LIMITATION on the number of searches that can be performed on the premium spokeo.com account. THIS IS A SCAM. They do not ANYWHERE DISCLOSE anything about having a limitation on the number of searches you can do and 20 email address searches in a 3 month period is a JOKE. This service is downright deceptive especially my last point. DO NOT USE THIS COMPANY if they will have deceptive practices like that.
Their subscription is done in a one-time payment, not monthly. Personally, I prefer this method, as I don't like surprises withdrawn from my bank accounts every month. They offer a minimum of a three-month bundle, which is a good deal still considering you can look up a greater number of accounts over this period. They offer multiple disclaimers, like many websites do, regarding their price. The problem is that people don't really read disclaimers before they click, and immediately get angry because they are being charged for something they have already agreed to. I suggest that people be more careful about how they choose to spend their money online. Moreover, it makes sense that they don't issue refunds immediately since they are providing a service, not a good - once you've gotten your paid information, does it seem right to demand your money back? A buddy of mine signed up in error and reported it to their customer service, and they referred him to their Dispute Resolution Team who checked his account and resolved the issue by issuing a refund. So, they do take your inquiries seriously, and in my experience, they are doing what a legitimate business providing a service would. TM.
I have been investigating spokeo for about two weeks.First off, they are full of ###. they say they get their info from public data bases, but whatever.Myspace is the only site i ever had my picture on, so i know for a fact that they got it from them. so what im saying is, what the ### did i even check the privacy box for? and just for the record, sharing your personal info with certain websites does not give spokeo or any other right to sell my personal data without my permission. im not a criminal, so my life is my private matter, and spokeo offers money for my information? whats next? craigs list selling my identity?
I am going to be contacting all of the websites that i ave signed up to asking them why they have shared my information with other comanies. Whenever i sign up to a page i always ALWAYS tick ot untick the box that says i DO NOT want my information shared with 3rd party companies, the same goes for any forms i fill in.
Once i have contacted them all and got their reason in writing i will be contacting my solicitor, i am taking these people to court, they have broken soooooo many laws by putting my information on this page, any good solicitor will be happy to take this up for free. I will let you now how i get on!
Spokeo is a complete scam. If they have no information on an email address, they will fraudulently use your own geo-ip location to lie and say that the person you're requesting information on is in your city. Then they will sell you a "full report" with NO INFORMATION... since they did not have any to begin with. I have reported them to the FBI's Cyber / Internet Crimes division. I recommend you ALL do the same. http://www.fbi.gov