Spirit Airlines
reviews and complaints

After my current experience with Spirit Airlines, I wouldn't recommend them to anyone. The seem to make their money by ripping off the flying public. After I made the reservation, I discovered to charges on the final bill that I did not owe. They tried to bill me 35 dollars for a carry on when I said no carry on at the reservation screen. The also tried to bill me $50 dollars for a seat up grade that specifically said $32 on the website. I called them on it and the did refund the extra $18 for the seat change but only wanted to issue a voucher for the carry on fee for a carry on that I wasn't carrying on. Then I discovered that the flight that I thought departed at 9:45AM actually departed at 9:45PM. When I tried to cancel the flight, they wanted to charge me a $110 dollar cancellation fee. Bunch of crooks running this airline. Never, ever fly on them.

If anyone flies Spirit Airlines, be warned that if your flight is cancelled they do not care nor is it their problem. I had a flight cancel 12/14/2015 due to weather. I do not know what weather they were referring to. I saw no bad weather conditions in the country that date. The weather conditions from where I was and my final destination was both great. Despite asking multiple times, they would not reveal where the plane was coming from and the weather. If you use weather as an excuse, then they have no obligation to help you with hotel or basically do a thing for you. They cancel a flight that is fully booked and do nothing to make sure you get home. A whole flight is trying to get on seats for the 2 flights out the next day and it booked up. In fact, they over booked. They do not care if it takes 2-3 days to get home. They offer you to go on the next available flight, which again, may not be the next day. Or you can get a half your money refunded. I landed up having to spend extra money on hotel, food and had to book on another airline to get home. It landed up costing me atleast $200 out of pocket. I was promised a different amount refunded on the phone and once home it was decreased. Despite multiple complaints, they refused to give me the extra $60 they promised me. They do not even offer you airline miles! Nothing! I complained to the BBB and they did not even respond. I have never had a company not respond to a BBB complaint. They honestly do not care about their customers. They figure their lower rates will keep people coming given if you are nickel and dimed. So if you fly them, have a plan B if your flight cancels.

My wife had a scheduled departure flight from Santo Domingo on January 15th, and the flight was cancelled due to bad weather in South Florida. If that wasn't bad enough, Spirit had a plane full of customers that now didn't have a flight or way out of the Dominican Republic, and Spirit wasn't very clear on how they would resolve this issue. After being stranded at the airport for several hours, they were told they could ask for a refund, or cancel the trip, but Spirit did not automatically schedule their flight. I called Spirit from Miami the same evening, and was told the next flight would be Saturday 23 January, a full week after the original flight. My question is why would Spirit cancel a flight, and not schedule continuing transportation to their destination. I spoke with customer service, and they told me our only options were to take the later flight, get the refund which would take up to 7 days, or get Spirit credit for another flight. This was the most ridiculous logic and poor customer service I have ever heard of. Spirit is officially the absolute worse airline I have ever had the displeasure to use.

Hey, my name is Daniel DTeah! I'm filing a complaint about my lost luggage that got missing doing my fighting on the 12-29-2015. I do have some important documents, shoes, cloths, money about 5.000 phone etc... It been the forth day since this accident ocurried ! I do really need my luggage Plsss, because I have worth of things in my luggage that cost 10.000 dollars .

In July 2015 I booked a vacation on cheap carribean.com for a 7 night stay in cancun at an all inclusive resort and unfortunately picked spirit airlines as the air carrier. In october 2015 my family found out that my mother has terminal cancer and I am a primary care giver. I won't be able to take this vacation until November 2016. I had to cancel the vacation. cheap carribean took pity on me. I tried explaining this to spirit airlines. I found out that when canceling airline tickets that they charge approximately 130 dollar per person cancellation fees and that if any airfare credit if left over it expires 60 days after cancellation. I cancelled on 28 November 2015. I have a credit left over of 193.76 that expires on 29 January 2016. My reservation number is B9M2WW. I have been begging spirit airlines to please extend the expiration date on this airfare credit until their flights for november 2016 open up and they won't make any exceptions even under the current situation I am facing. They can't even tell me when the flights for november 2016 will open up. Can anyone help me with this?

I flew from bwi to atlanta enroute nigeria on thursday nov. 26th. One(1) of luggage(black containing clothing materials etc) was not carried to atlanta. I filled a luggage service report no l/[protected], claim check # [protected]. I even asked someone in atlanta to follow up. Till now, the luggage has not been delivered.

So i flew from Atlanta back home to Ft. Lauderdale on Oct. 12th, 2015. My luggage never came back. I immediately filed a claim with Spirit in their office in the airport. The guy working there thought that it could be delayed and possibly be on the next flight which came in a few hours later and that i would've have the bag that day. Well that didn't happen. I had to fill out the claim forms that are on their website and write down everything i think was in the bag (and ofcorse i overpacked, who doesn't!). I had to go to the bank and get the form notorized like it says to do and then i mailed it. About 2 weeks later I got a call from someone who works at Southwest from the ATL airport and somehow she had my bag. She said the handle was broken on my bag and the destination tag fell off. She said what airline were you flying and I told her Spirit. 2 days later someone from Spirit called and had the nerve to ask if I would drive to the airport (about 20 miles from my house) to pick up the bag, I declined and so someone would deliver it to my house. I finally got my bag with all my stuff in it. I followed up and wrote a complaint on Spirit's website. Someone finally wrote me back on 11/11/15. Stated: We received your claim requesting compensation for cosmetics and a hair straightener, unfortunately, these items are not covered under our Contract of Carriage, so I am unable to issue compensation as requested (even though I had to go out and buy these items because i didn't have for 2 weeks and included the reciepts when I mailed everything) And only issued me a $25.00 voucher...LOL! I should be compensated for my luggage that was broken (which is $40), reimbursed the bag, and atleast a free flight and all they can offer me is $25?!

We arrived in Detroit, MI from Las Vegas, NV on Sunday, November 7, 2015 and had to wait almost an hour and a half for our luggage because they didn't have enough people working to unload the planes! We had spent almost all day in airports and on the plane, so when we got our luggage finally, we left. Two hour drive home and didn't see the damage, a big crack until the next day. TOO LATE! Only a FOUR hour window to file a complaint about it. ARE YOU KIDDING ME? I have only gotten to use this piece of luggage twice, once in July and now and it is ruined. This is only the second time is has been used and it looks as though it was dropped on something sharp. This airline and the people working there don't care at all about you and I have tried to talk to them and they just say it is past the four hours. I just want my luggage fixed or replaced and no one will do anything. Date: 11/1/15, Confirmation #FCW63K. I would like my luggage replaced or repaired. I have photos of the damage and I have tried unsuccessfully to contact the airport baggage in Detroit and they recommended filing a complaint with the CEO. I spoke with Amanda from Spirit Customer Service and gotten no where. Please help.

Never fly this airline! Horrible! They lure you with cheap fares and then charge a fee for EVERYTHING! Even to just have a decent seat an adult can reasonably sit in! So its no deal and you end up paying the same amount as another airline. Horrible customer service. Rude staff. And unfortunately, they JUST DONT CARE whether you are upset or not! Its like they are taught to be mean to customers. Luggage you ask? Of course they LOST THE LUGGAGE! Then attendant said I will do you a favor and let you buy a few reasonable price things to go to your event tonight. A favor? SMH. I flew 8 family members to Chicago on Spirit. Never again. They were all so upset when they arrived it could have spoiled our event. Same thing happened on the way back! Such incompetence. Such poor systems. Such horrible customer service. Save yourself some trouble. Stay away.

I booked the following one-way flights with Spirit for 2 persons via Bravofly:
08-05-2015 ~ €220.82 ~ 20:45-21:55 ~ NK369 Baltimore – Chicago
08-06-2015 ~ €275.66 ~ 18:10-22:11 ~ NK426 Chicago – Lauderdale
08-07-2015 ~ €168.28 ~ 20:18-21:19 ~ NK676 Lauderdale – Orlando

For reasons unknown, I couldn’t log in to my hotmail account to print the E-tickets. I still can’t access my hotmail account properly. I can’t open certain e-mails and I can’t download files (PDF, Word, etc.) attach to certain emails, either.

This, however, wasn’t a problem, because I was never asked to show the E-tickets. Unfortunately, the lady who had to check us in on the flight Lauderdale – Orlando claimed that I had only paid for one luggage for that flight. She wanted me to pay $52 for the other bag.

I kept telling her that I already paid and she kept saying that mistakes are made when bookings are made through a third party. Then she talked to her manager and I still had to pay $42.

So now that I’m back from vacation, I sent Spirit the following e-mail:

Hi,
For reasons unknown, I couldn’t log in to my email account to print the E-tickets. I still can’t access my [protected]@hotmail.com account properly. However, I was never asked to show the E-tickets. On the flight Lauderdale–Orlando [protected], 20:18-21:19, NK676), the lady claimed that I only paid for one bag and wanted me to pay $52 for the other. She also kept saying that mistakes are made when bookings are made through a third party. Then she talked to her manager and I still had to pay $42.
I made screenshots of the E-tickets and the Visa bill. I hope Spirit repays me the $42.
Attachment(s)
07-08-2015.jpg
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payment luggage.jpg
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This is Spirit’s reply to my complaint:

Hi XXXXX,
Please know, all our baggage charges are one way; per passenger; per trip. I see that
you've paid for Salome bag only online $42. Our agents collected $32 for your baggage at the airport. No additional charge was collected for your baggage. I'm so sorry for any misunderstanding.
Thank you for choosing Spirit. Have a nice day.
Best,
Bisson
Spirit Support

I made screenshots of the E-tickets and the Visa bill, because I can’t download those files and send them to Spirit. On the screenshot you can clearly see that I paid for 2 luggage (1 passenger A and 1 passenger B) for each one-way flight. I never booked a round-trip. Also, you can see on the Visa bill that I paid USD 42 or €39, 23 at the airport, not USD 32.

So I don’t understand why Spirit is saying that I paid $32 etc. I paid for the luggage in advance because it’s cheaper that way. But I had to pay $42 again at the airport because Hotmail had technical problems (I couldn’t print my E-thickets) and because either Bravofly or Spirit made a mistake.

It’s only fair that I’m reimbursed the extra $42 I paid at the airport, because you can see on the screenshot of the E-thickets that I paid for 2 luggage when I booked the flight. I'm sure Spirit can see in their system that we had no additional bags to pay for, either. And on the Visa bill you can see that I paid $42 at the airport, not $32.

Regards,

Jennely

Early on 8/10/15 I got an email informing me that 756 from SJO (Costa Rica)to FLL was delayed from 12:30 to 2:52. So, I arrived at SJO at 12:50 and found an angry group of about 20 customers, all who had been bumped bc we weren't there two hours before the ORIGINAL flight time. Agents were incredibly rude and seemed to make a joke of it - needless to say there were no apologies that I heard to anyone. They did offer to get us back to the US TWO days later! Agents refused to offer any compensation or help book, even at our expense, on another airline. It is clear that Spirit's way of handling overbooking is to delay the flight, knowing enough will adjust according to their delay email and be "late" - thereby relieving them of the need to pay compensation. What a scam this airline is.

Flight #756 from SJO (San Jose, Costa Rica) to Ft. Lauderdale was 24 minutes late departing. It was supposed to leave at 12.30 pm, instead it took off at 12.54 p.m. Enough time for my daughter to miss her connecting flight 619 to Houston. When the reservation was made, we did not choose this flight plan, it is Spirit Airlines that offers to its clients. So, the end result, make a hotel reservation for my 19 yr. old daughter at a Ramada Inn close to the airport, costing an additional $86 dollars. Spirit Airlines does not offer to pay for your hotel overnight, it only offers information where you can choose to stay. So if you are considering Spirit Airlines for its low price, think again. It might be better to book direct flights that cost a bit more but get you to your destination without extra expenses -- hotel and extra meals. Our other option: to sit at the airport for the night an wait for a flight next morning. I do not know of happy campers on this one!

Congratulations for my worst experience ever Spirit Airlines.I bought a flight ticket 2 months ago to Las Vegas.

My brother and I were supposed to meet there. He is coming from Brazil today to visit me here, but because you canceled my flight and just gave the option for tomorrow after 24h of delay. He's going to be alone there. I haven't contacted him yet because he is traveling, and now Spirit?

Why can't you just put me in another flight from another company? 24 hours of delay? REALLY? and about a car that I rented?

Who is going to pay the new fees because I'll be there after 24 hours?

WHO?It was my first and last bussiness with you guys!

I bought ticket through the company www.spiritair.com. These jerks cancelled my flight and no one warned me about these changes. I wasted my time and money, but these jerks refused to provide any compensation. I have no idea how to get money from these scammers, so please help me. As well as post comments about your experience with these jerks.

Letter I wrote to spirit airlines for my son. Their response was no refund. I find this appalling.
Y daughter-in-law has had to travel to the mayo clinic in rochester, minnesota since march 2014 for a clinical trial. She and my son travelled on spirit on saturday and were to return on monday. My daughter-in-law suffered some health problems while there and is now hospitalized. It is unknown when they will be able to return. When my son phoned to be check out how to change the reservation when catrina was able to travel, he was told he would have to pay $150.00 per person to change the return tickets. He even had a doctor's note.
I am appalled that an airline would charge under these circumstances. The costs they have incurred flying back and forth from dallas to rochester is enormous. They cannot afford an extra $300.00 to change a ticket. They are travelling every two weeks for the clinical trial.

This has caused unnecessary stress for them to endure. I am contacting you for my son as he is staying with catrina and does not have access to a computer.

Thank you for your consideration.

Prior to buying our ticket through Spirit airlines we read all the reviews and had prepared ourselves for what to expect when booking with Spirit. No leg room, no snacks pretty much nothing extra except a flight to your destination. Boy were we wrong. The day before our flight Spirit had changed our flight with it leaving later than when we had booked the flight. That was fine, we could handle that. This is where things took a turn for the worst. Once we arrived at the airport with no warning were told that the flight would not be arriving until midnight due to the fact that the crew needed to rest. As our trip was only planned for three days this instantly took away one whole day of being in our destination of Las Vegas.

If that wasn’t enough the customer service that we received was the worst than I could of ever imagined. As there were three staff members standing there not one addressed our concerns or questions. We were simply ignored and I wondering if any of them had a brain and thought for themselves. As upset as we were no one acknowledge us until after 20 minutes or so after handling another customer at the same time. Are you telling me that only one person can be helped at a time when there are three staff members standing there looking at you like you have three heads. Once the manager turned his attention to us we were told to call a customer service number if we were not satisfied. Not acceptable by no means. I am the paying customer and I deserved better than that. I was told I would be given $50.00 in food vouchers with a layover in Kansas City for five hours. Nice, way to make me feel special. No I paid for a plane ticket to get me to Las Vegas by 12:00 noon that day. I understand things do happen with weather and delays but to be told the crew needed to have sleep was not acceptable to me in any way. It wasn't like this was just planned the day before. Staff should of be scheduled appropriately.

Needless to say I work in Customer Service as well and I would of never treated any one the way I was treated on this day.

You truly lived up to your status of being the worst airline ever.

Thanks for nothing.

During a flight from Chicago to NYC, the flight attendant offered a credit card offer for 15, 000 bonus miles (3 round trip flights). In addition, you were offered an additional 2, 500 bonus miles for signing up inflight. I received my 2, 500 bonus miles. But after my first purchase, I only received 5, 000 miles not the 15, 000 miles that were advertised or promised by the flight attendants. I called customer service on December 26 and was told that I needed to be approved for a 5, 000 credit limit in order to receive the additional 10, 000 to make the 15, 000 the flight attendants offered. If this was a contingent for the credit card offer, the flight attendants should of stated that with the application. I would not have applied.

I have since cancelled my credit card with Bank of America / Spiritair. And I would think twice dealing with Bank of America and Spirit Airlines.

They post low prices from Latrobe to Orlando. On three consecutive attempts to purchase tickets a window came up telling me the flight was no longer available leading me each time to a progressively more expensive flight. I can't believe THREE flights for a date (non-holiday) three months away, leaving Latrobe, OA sold out while I was on line. I suspect they are pulling an old fashion bait & switch.