Complaint Rating:

Company information:
Spirit Airlines
United States
spiritair.com

I have flown with spirit air for a few years now. Up until now, I have had minimal problems with them. I booked my flight this afternoon only to discover a 10.00 web convience fee. Though this is annoying since they encourage their customers to book online using discount prices that's not all. Then I proceed to purchase checked luggage. On the webpage they state a price of 10.00 per bag. When you select the bag to check, the price is 15.00. Furthermore, after you purchase your non-refundable tickets and your incorrectly priced baggage, you move on to reserve your seats. Come to find out, there is now a price to reserve a seat ranging from 5.00 to a whopping 15.00. I personally find that to be completely absurd, especially because there is no place on the web page that states a charge to reserve seats. I do not believe that I will be flying with them again after this. Cheers to Spirit Airlines for losing a loyal customer.