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1.6 381 Reviews

Spirit Airlines Complaints Summary

52 Resolved
327 Unresolved
Our verdict: With Spirit Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Spirit Airlines reviews & complaints 381

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Newest Spirit Airlines reviews & complaints

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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Spirit Airlines bogus bait & switch practices!

I have been watching Spirit Air for months since they bilked me out of $900...they always run ads like the ones today that say they have cheap fares, and then you search for that fare and NONE are available...never, ever, not even once.

Additionally BEWARE of their buy one get one free ads. The vouchers are virtually unusable. There are all sorts of restrictions and rules that don't make sense with their ads that it just isn't worth the hours and hours it takes to try to resolve.

Where can I get someone legally to look into their bogus ads as a class action lawsuit? They are bilking thousands of dollars from people with their bait and switch ads, and FYI they will not make good on any vouchers and their supervisors do not understand ENGLISH.

Today their website says AGAIN, that you can fly to Ft. Lauderdale for $8, and yet they don't have a single flight that MONTH for less than $49. TO TOP IT OFF, they add hundreds of dollars in taxes and fees and the flight that is advertised at $49 will really be at least $99 EACH way once it is paid.

Please call me because I have a lot of research on their bogus BAIT & SWITCH ads.

Fort Lauderdale To: Fares From Dates Available
Orlando $8* Each Way 3/20, 3/21, 3/23, 3/27

Read full review of Spirit Airlines and 49 comments
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Anurag Tangri
, US
Nov 20, 2023 2:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

My Nike Air Jordans were stolen from my checked in bad from my flight from SJC -> CLT on November 10.

Flight Number - NK2252

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Vivian Nelson
Lorain Ohio, US
Oct 22, 2023 9:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

as I was flying from Burbank to Newark New Jersy. My expensive Gucci and Vouge glasss were stole from suit case. My name is Vivian Nelson [protected] Date flew from Burbank on Oct 2 2023

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MATT008
, US
Sep 03, 2023 12:34 pm EDT

After changing a flight booking to attend a funeral (and agreeing to pay extra fees), Lufthansa failed to issue the ticket quickly enough and Singapore Airlines removed us from the flight.

This happened twice so had to make alternative arrangements to make sure we could attend the funeral.

SPIRIT CORPORATE COMPLAINT NUMBER

[protected],

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J JJackson
, US
Aug 02, 2023 9:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My flight departed earlier causing me to purchase another ticket

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jorge magness
, US
Jun 26, 2023 12:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i missed my flight on 5 june 2023 fltnk1807 sac to las due to transportation problems. i am requesting a refund or credit and need assistance. please help me with this issue. contact is [protected] e-mail jmag11415alaska @yahoo.com i have talk to customer service agents with no positive results and am going this route to hope for good results.

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Tonya Luster
, US
Jun 25, 2023 3:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I believe it time to call the attorney General office as well as class action law suit. It's no coincidence we all having our card charged months after traveling. As well as one of their main bases is in Irving TX. Something has to be done about this and the airline is trash to be completely honest.

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john-Michael Cooper
, US
Apr 19, 2023 5:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried to unsubscribe to Spirit Air's email marketing several times in the last month and get the same error pop up every time I try.

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Lindsay Becker
, US
Apr 11, 2023 8:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have clicked unsubscribe on their marketing emails a dozen times. When I try to unsubscribe through the link, it takes me to the website, I select unsubscribe, then it says there is an error. Every time over multiple months!

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Gregor1958
Jackson, US
Mar 11, 2023 9:52 am EST

Purchased a vacation package from spirit airlines and after the booking was paid for was told we would need to pay $200 more for a carry on bags, was never told about this during booking…stay away from Spirit Airlines you don’t need the headache associated with dealing with them there are better options out there

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Sonja Bratic
, US
Feb 26, 2023 11:15 am EST

Hello,

I received an unauthorized credit card charge for $27.00, $9 and $26.00 on 02/17/2023. The charge was "Spirit Airlines on board Irving Texas. I DID NOT authorize this charge and have not been to Texas. I would like you to refund this money ASAP.

Spirit Airlines In-depth Review

Overall Rating: Spirit Airlines is a budget airline that offers affordable flights to various destinations. While the airline has its drawbacks, it provides a decent travel experience for those looking to save money.

Pricing and Value: Spirit Airlines is known for its low fares, making it an attractive option for budget-conscious travelers. However, it's important to note that the airline charges additional fees for many services, including baggage and seat selection. Despite these fees, the overall value is still good for those who prioritize cost savings.

Flight Options and Destinations: Spirit Airlines operates flights to numerous destinations within the United States, as well as select international locations. While the airline's route network may not be as extensive as some larger carriers, it still offers a decent range of options for travelers.

Customer Service: Spirit Airlines' customer service has received mixed reviews. While some passengers have had positive experiences with friendly and helpful staff, others have reported issues with long wait times and unresponsive customer service representatives. It's important to manage expectations when it comes to customer service with this airline.

Booking Process: The booking process with Spirit Airlines is relatively straightforward. The airline's website is user-friendly and allows for easy navigation and booking. However, it's important to carefully review the terms and conditions, as well as any additional fees, before finalizing your booking.

Onboard Experience: Spirit Airlines offers a no-frills onboard experience. The seats are basic and may not be the most comfortable, but they are sufficient for shorter flights. The airline does not provide complimentary snacks or beverages, so it's advisable to bring your own refreshments.

Baggage Policy: Spirit Airlines has a strict baggage policy that charges additional fees for both checked and carry-on bags. It's important to familiarize yourself with the baggage allowances and fees before your flight to avoid any surprises or additional costs.

Loyalty Program: Spirit Airlines offers a loyalty program called Free Spirit. Members can earn points on flights and other purchases, which can be redeemed for future travel. While the program may not offer as many perks as some other airlines' loyalty programs, it can still be beneficial for frequent Spirit Airlines travelers.

Safety and Security: Spirit Airlines prioritizes safety and security, adhering to industry standards and regulations. The airline has implemented various measures to ensure the well-being of its passengers, including enhanced cleaning protocols and safety procedures.

Accessibility: Spirit Airlines strives to provide accessible travel options for passengers with disabilities. The airline offers assistance and accommodations for individuals with mobility, visual, and hearing impairments. It's recommended to contact the airline in advance to arrange any necessary accommodations.

Additional Services and Amenities: Spirit Airlines offers additional services and amenities for purchase, such as in-flight Wi-Fi and extra legroom seats. These services can enhance the travel experience for those who are willing to pay for them.

Complaints and Resolutions: Like any airline, Spirit Airlines has received its fair share of complaints. However, the airline does make an effort to address and resolve customer issues. It's advisable to reach out to the airline's customer service department if you encounter any problems during your travel experience.

Social Responsibility: Spirit Airlines has taken steps to promote social responsibility, including initiatives to reduce its environmental impact and support charitable organizations. The airline's commitment to social responsibility is commendable.

User Reviews and Ratings: User reviews and ratings for Spirit Airlines are mixed. While some passengers have had positive experiences with the airline's low fares and efficient service, others have encountered issues with customer service and additional fees. It's important to consider a variety of reviews and ratings when forming an opinion about the airline.

Conclusion and Recommendation: Overall, Spirit Airlines is a suitable option for travelers seeking affordable flights. The airline's low fares and decent route network make it an attractive choice for budget-conscious individuals. However, it's important to be aware of the additional fees and manage expectations when it comes to customer service. If you prioritize cost savings and are willing to forgo certain amenities, Spirit Airlines can provide a satisfactory travel experience.

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Contact Spirit Airlines customer service

Phone numbers

1800 006 1111 +1 (954) 447-8010 More phone numbers

Website

www.spirit.com

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