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Spintop Games

Spintop Games review: paid for games and never got them 27

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2:07 pm EDT
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I ordered games twice on may 4, 2009 the 1st order was for 2 games it when fine. I placed second order 2hrs
Later. I ordered 4 games this time they charged games to my visa card and I never got conformation e-mail
I have sent several e-mails even with visa telephone number. Spintop will not contact me and now they have
Blocked my e-mails, so ican not contact them. Visa will take this off my bill [thank god]. There is no phone number to concact them and they block your e-mails so there is no way to contact them.
Buyers beware spintop games takes money and will not give games you paid for

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The complaint has been investigated and resolved to the customer’s satisfaction.

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27 comments
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Kpeden
Rochester, US
Jul 25, 2016 6:51 am EDT

I purchased all these games along with the back up disc's. When it came time to use the disc's to download the games to the new computer, all it did was prompt me to buy the games again. I have spent hundreds of dollars, with no customer service to fix this rip off. They need to make this right.

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amira10
Sydney, AU
Mar 27, 2010 11:17 am EDT

I purchased fairy game for 19.99 and the game wont work its frozen. i have tried many times to try to contact provider and cant or no reply. says fairies error currupt 1.3b version. im disappointed in good faith i paid them and the service has been a dud. Id like a refund isnt that good consumer practice. Thankyou for caring.i hope somebody will get in touch with me over this. Fiona fionamcphillimy@yahoo.com

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Linda Syms
Neath, GB
Apr 08, 2009 3:29 am EDT

We bought a games disc, of which was fine for a few hours and then it crashed, and i cannot go any further with this game, its sad really because we were saying how efficient they were with the orders and very prompt action, The only trouble is, there seems to be no way of contacting them to make this complaint known.

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deneise turner
norman , US
Apr 04, 2009 8:24 pm EDT

i purchased the Jeapordy online game from Spintop Games and i can not get it to do anything but repeat the first game. how do i resolve this problem?

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GARRETT HOGUE
INDNPLS., US
Aug 10, 2011 10:41 pm EDT

THEY SENT ME A CD IN THE MAIL AND I CLICK ONTHE GAME AND STILL DON'T WORK.I WOULD LIKE A REFUND PLEASE..ALSO I CALLED (JUST ANWSER.COM) FOR 30.00 AND STILL NO GAME.PLEASE GIVE ME A REFUND.GARY

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noelene1947
bundaberg, AU
May 30, 2011 12:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

brought bejeweled blitz and i can play one game it then it freezes my computer so uninstalled it and put my purchesed disk to install again and comes up saying error whilst installing

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R.Peter Mooney
Kadina, AU
May 17, 2010 8:42 pm EDT

I have bought "Amazing Adventures Special Edition Bundle." When playing the Lost Tomb, and get to courtyard, all I get is a white hand on a black screen. I have deleted prog. and reinstalled it and get the same result.

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scrabble from spintop games
Shawnee, US
Oct 18, 2009 8:24 pm EDT

I just purchased Scrabble and when I tried to play it, it isn't running right. First, my opposition (second plalyer) is waiting far too long to take a turn and when it does, it is being given many, many too many points. Please help meget it straightened out.

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spintop game
Shelton, US
Jun 30, 2009 12:01 am EDT

I paid 27.98 for a back up c.d. for Azada and can only play for an hour. Then it stops and ask me for an activation code that I downloaded and then asks for a KEY code.What is that and were can I find it? Long5481@att.net

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Patricia Hetrick
Marietta, US
Mar 31, 2013 3:56 pm EDT

never had a problem with you or my games

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Patricia Hetrick
Marietta, US
Mar 31, 2013 3:44 pm EDT

my hard drive crashed had to get new one lost all my games love them

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Patricia Hetrick
Marietta, US
Mar 31, 2013 3:39 pm EDT

i am lilpumpkin 2009@ATT.NET MY HARD DRIVE CRASHED HAD TO GET NEW ONE LOST ALL MY6 GAMES PLEASE HELP

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dallas3332001
Cohoes, US
Jan 18, 2013 4:41 am EST

i down loaded chessmaster challenge, which i bought 2 years ago, and it wont let me in. i go to press all ready bought and it says not found...thankyou

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Lena Anderson
Great Falls, US
Sep 19, 2012 2:03 pm EDT

Dear Company,
I have a game I bought from you at least 2 years ago now and out of the blue It says I used up my 60 minutes. I don't under stand?
My Order # is ST-15177 I have the disk. The one you won't let me play is - Jewel Solitaire
I did change my e-mail address LAndersonathome@msn.com TO LAndersonathome@q.com
I hope this matter can be taken care of & I can play my game again.

Thank You, Lena Anderson

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egd
2144w sylvania ave, US
Apr 27, 2012 1:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

bought the game (from SPIN TOP)little shop-cith lights=p.o #[protected]/3/08 can not unlock it on my new computer -please answer

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egd
2144w sylvania ave, US
Apr 27, 2012 1:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i bought the game little shop-city light P.O# [protected]/3/08 i am not able to unlock it

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lester peoples
Saginaw, US
Mar 18, 2011 7:37 pm EDT

I purchased this game when it was 9.99 for a life time somewhere around 2006/2007. And all of sudden when I had a virus removed from my pc, I tried to reinstall it. It worked for one day and the next day it wasnt nowhere to be found on my pc. So for several months I just gave up. But then, just today I tried to reinstall it again, and ran into how to report it, so thats what I'm doing. Please help me correct this problem.

Sincerely Lester Peoples

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Bobbles
Richmond, US
Oct 30, 2009 10:25 pm EDT

I order a game about a year ago a and my computor crashed and i would like to know if i could get the code for it Fishdom and my name is Colleen Preston

Thank You very much

Colleen Preston

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Bernie Lavers
Broken Hill, AU
Jul 29, 2009 8:43 am EDT

I have mortimer beckett & the time paradox & it has by-passed westville & went to eastville main scene.I cant access what I need in eastville as it is in westville. I didnt pay $ just to play 2 screens of a game

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lenwood grimes
, US
Jul 21, 2009 9:51 pm EDT

i paid for the chessmaster spintop game several years ago and i accidentally deleted it from my computer. i have unsusessful in re-downloaded again. can u help me

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Ms. Serena A.Barlow
Detroit, US
Jul 17, 2009 1:42 pm EDT

my name is Sserena A.Barlow it 's been thirty five days now and there's still no answer by now i have no disc i have nothing.again i reside at 15355 braile Detroit Mi. 48223

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Krumpet
, US
Jul 14, 2009 5:36 pm EDT

You should get Azada from Big Fish Games. Only $6.99 - http://www.bigfishgames.com/download-games/1689/azada/index.html

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kellyswoman
Cartwright, US
Jun 09, 2009 12:51 pm EDT

Hi Billy, I wanted to clarify that I am not employed by Spin Top Games so therefore I can only offer information that I find on their site to help you possibly. I couldn't find any where that showed a two month game club program, as far as I could tell it showed that their games are downloaded and have a trial period of play for 60 minutes on any of their games. After that time is up you can buy the game. Most companies offer their games at full price of 19.99 after their free play of 60 minutes. If you go to the spintopgames.com you can see at the very bottom right hand side a link of "contact us" click on that and it will give you more infomation. Are you sure that it was with Spin Top Games that you entered into the two month agreement? I only ask this because other sights such as Real Arcade have a monthly trial period and unless you log into your account with them and cancel you will be charged their monthly fee. Spin Top Games are sold through other sights like Real Arcade and Big Fish (I believe?) and you can buy SpinTop games through other sights so make sure who is charging you a fee. Lots of times your credit card/debit card detailed billing can offer you a number for that company for you to call and inquire about charges and they should either be able to cancel a membership or direct you to some number that can. Never rely on things to happen automatically, and always follow up with the cancelation to make sure it has happened otherwise you may continue to be charged. Good Luck.

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Billy
Arlington, US
Jun 02, 2009 9:57 pm EDT

I became a member of your Two month game club. I purchase a game but it took the full 19.99 out of my account. My bank account showed the 10.75 being taken out so I could not firgure out how to correct it or get in touch with you that my Two month period should cancel any future transactions. We enjoy your game very well but we are not finding out how to opt out. Thank you Billy

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kellyswoman
Cartwright, US
May 20, 2009 12:24 am EDT

Is this the email address that you are sending emails to Spintop games inquiring about your games (support@spintop-games.com)? If so make sure you have that addy in your address book so your email won't go into your spam box. Also when you log onto their site and scroll down to the bottom of the page you will see a support link. Click on it and you should see a question "I did not receive my e-mail receipt and would like a new one - OR - I would like to view my order history.
You are able to retrieve a summary of your purchases by clicking the link below and following the on-screen instructions. Click Here. " Click on the click here and it will take you to a screen where you enter your email address that you used when buying the games along with your last name and then search. You can search the history for those games and redownload them. Hope this helps.

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Theresa
Vancouver, CA
Apr 18, 2009 10:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there,

For assistance with any games purchased from or developed by SpinTop Game, please contact them at support@spintop-games.com.

Sincerely,

Theresa

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figge
, US
Jun 30, 2019 1:19 pm EDT
Replying to comment of Theresa

I am trying to restalled my games I have to replace my computer
and lost my games I have the codes for my games .Tanks Betty

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