Menu
Login
Dear Sir,
I would like to log a compliant for subsequent terrible service from Speedpost Singapore.
Since from Month of December last year, I have began my figure collection and always imported them from Japan into Singapore by either Registered SAL or EMS which is "Speedpost" in Singapore due to the fact that the amount is not small. Unfortunately, I nearly lost all of the shipments due to Poor services from Speedpost Singapore. How so? Below is my elaboration.
I will received a tracking number once the sender has began shipping the items to me. Yes I can track the parcel within Japan. Now the problems lies on our side. It has been alot of times my parcel has reached Singapore the records are not updated on international tracking website (for my case is Japan Post)for as long as a week long. Every time, I have to keep track and check with our Speedpost for my item status on our Speedpost tracking website.
This has been the fifth or sixth time I encountered such problem with them. When I check online with tracking CC201016285JP and was so shocked to discovered that Singpost had a numbers of failed attempt to delivered the item to me
1st Failed attempt made on 10 AUG 2012 with no delivery advice left.
Remark left by Speedpost on tracking website: "Unable to locate Address"
My View: I have no idea this deliver was made at this time since no delivery advice was left. Irrelevant remarks left by speedpost.
2nd Failed attempt made on 13 AUG 2012 again with no delivery advice left.
Remark left by Speedpost on tracking website: "No Reply Through Intercom"
My View: I have no idea this deliver was made since no delivery advice was left. I began to track my parcel online this time and also check my phone caller ID. There wasn't any number reflected from intercom. Obviously they did not all at al. So i call them up and arrange for another redelivery on 15 AUG 2012.
3rd Failed attempt made on 15 AUG 2012 again with delivery advice left in my mailbox but was in an evelope with postage paid dated 14 AUG 2012.
Remark left by Speedpost on tracking website: "No Reply Through Intercom"
My View: Again i check my phone caller ID. There wasn't any number reflected from intercom. Obviously again they did not all at al. Also my dad was at home this time. I just shoot them another email and demand another redlivery on Sat 18 AUG 2012.
On top of this they i demand them to arrange a delivery date which I am comfortable with. Which is this coming Saturday 18 Aug. But they wanted to charged me additional SGD 2.00 and told me that they can only schedule the redelivery tomorrow which is 15 Aug and if not, i have to collect it myself prtsonally at the post office. To my knowledge for past shipments, I have not been charged with additional postage and no problem arranging for redelivery on Saturday which is the only day I will be at home to receive it. I am not sure if they are any changes in any of their policies. But this is totally unaccepted at all. Speed post, registered parcel or EMS are supposed to be direct delivery to our doorstep at customers convenience.
Last but not least, of you have been searching the web regarding Speedpostt services. You will notice there has been alot of people not receiving their parcel or even lost them for all. From here, I can say even our own Singaporeans does not trust our own postal service at all. Not to say foreign that even insist on not shipping items to Singapore as on EBay as well as on Amazon website. Prices of shipping now as compared to couriers like DHL are almost similar. Except that DHL has better services. I would also go for DHL if I have the option because I have absolutley lost trust in our own postal services already.
Therefore, I urge you to look into this matter seriously before more of us completely lost trust in our own postal service.
Regards,
Josh Hau
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
On 15 Aug, 2012, at 9:10 AM, SingPost Customer Service wrote:
Dear Sir/Madam,
Thank you for your e-mail on reply 14 August 2012 regarding the status of your postal article: CC201016285JP.
Please be advised that we have a new delivery process wherein we will only 'Redeliver' your parcel if there is a service failure on our part (e.g courier vehicle breakdown, insufficient time to deliver parcels to customer, late processing/scanning of parcels etc.).
Otherwise, after your parcel/s failed delivery to your address after our courier attempt delivery but failed due to other reasons than service lapse on our end (e.g nobody to receive at delivery address, doorbell not working etc.), we will automatically route the parcel to the designated post office where you may collect it within 5 working days from the date it was delivered there (the designated post office wherein you may collect your parcel is indicated in the 'Delivery Advice' to be left behind by our courier). Request for 'Redirection' to another address/post office or 'Redelivery' to your address will correspond to an additional postage fee which you may pay on the designated post office.
If you fail to collect the parcel/s at the designated post office within the 5 working days time frame, the parcel will be transferred to our main office at Paya Lebar and will stay there for an additional 5 working days for you to self collect the parcel. A second 'Reminder Delivery Advice' will be mailed to you (which is specifically for the collection of parcels at our main office at Paya Lebar only) which you will be needing to claim your parcel at our main office. If you still fail to collect your parcel at our main office after 5 working days, your parcel will then be returned to the sender.
Thank you for using SpeedPost. Should you require more information regarding Speedpost products and services, please visit us at www.singpost.com.
Alternatively, you may contact us at our SpeedPost Enquiry Hotline [protected]. Our customer service officers will be pleased to assist you.
Regards,
Heherson Balao
Customer Service Officer
Contact Centre, Customer Service
Singapore Post Limited
The complaint has been investigated and resolved to the customer’s satisfaction.
They Lost My Parcel Worth USD440 ..
Its A Limited Edition From Japan ..
What can i say ..SCREW YOU ! Speedpost !
Or You Guys Stole It
Fedex, DHL is better Than you !
I can only say that SpeedPost has the WORST service ever! It is time that they implement some reforms to improve their services. I now order everything via UPS or DHL even if it cost more. They have a great service and deliver every time on time.
I absolutely agree with all the complaints. Every service sector in Singapore is fast and efficient and I am amazed how well everything is organized. A major exception is SingPost. Everything is slow, dreadful, and complicated. It is not only that they try to deliver packages during hours when most normal people are working, but then when you want to collect it from the post office the queue is always slow and the service is generally bad and unfriendly. And this is really surprising because other logistics companies are doing so well, such as DHL. They call you to check if you are at home when they deliver or when you call their customer service they directly check for you and arrange redelivery. Try to do that with SpeedPost…
Omg im so worried with my parcel :( its still in singapore. Its been there processing at sorting center for days. Im afraid that itll be lost there. Actually its a replacement of what i bought from an online shop in china. To count all the days that ive waited plus the days im waiting for the replacemnt, its been almost 2 months my gosh :( but if you look at what i ordered it says there ill receive the item in 4 working days. I wont blame the supplier, we two gave so much effort to arrange bout the damaged parcel ge gave me, replace it, and me had to ship back the dmged one, and him had to ship a new one. So frustrating :(
Hi,
I am just having a very bad experience with SpeedPost now. I shipped a parcel to China on 01 mar 13, expected to deliver by 2 to 4 working days. But till today, my item is no where to locate.
There is no update on tracking wedsite, no return call from hotline as they promised, no reply to my write-in enquiry. Hotline just told me to WAIT and WAIT and WAIT, yes, i am still waiting...
Where is my parcel ?
I was browing through websits on comments about services provided by Singpost/Speedpost, and encountered this complaint. I am not surprised at all. The same thing happened to me serveral times, and all I get are useless official replies from the customer care. In fact, I have one case still pending, and Speedpost had not been able to locate my item, and no status updates from them. They promised to call back but I am still waiting since last week. To echo the writer, I am a true blue Singaporean and I defintitely do not trust our own "National" postal service. Nowadays given a choice, I will choose to use other service providers such as DHL, even though I may need to pay more. At least their customer service is great, and they deliver in the evening or weekends. Mostly importantly, they provide re-delivery service! I guess they know people need to work for a living, and cannot stay at home to say for deliveries.
Singpost or Speedpost must improve their service
- Need to employ customer service staff that understands us (Singaporeans or Singapore based people), not just to set up a customer care department that sits outside of the country (and cannot differentiate between Pasir Panjang and Pasir Ris)
- Be Service oriented - provide re-delivery, and delivers during after office hours
- Need to improve their own internal correspondences. Whenever we call up custome care, we have to repeat the story all over again.
Also, one customer care person told me "Our mode of contact is via email, we cannot call the courier. that's why it takes awhile for them to response"...what kind of excuse is that?
- Customer care staff should never use fake names - I would not know this but one customer care staff had a slip of the tongue and reveal the real name of his colleague!